Customer Success and Implementations Manager

The construction sector is grappling with a critical labor shortage. As the industry reaches a pivotal moment, there is a pressing need to reimagine talent acquisition and modernize workforce strategies. Bridgit has established itself as a leader in workforce planning, collaborating with some of the largest and most sophisticated general contractors across t…

Why Join UsAt Brex, we are revolutionizing the way companies manage their spending through our AI-driven spend platform. Our offerings include integrated corporate cards, banking services, and global payments, all complemented by intuitive software for travel and expenses. With tens of thousands of clients, from emerging startups to established enterprises like DoorDash, Flexport, and Compass, Brex empowers businesses to take control of their expenditures, streamline costs, and enhance efficiency on a global scale.Joining Brex means embracing challenges, pushing boundaries, and collaborating with some of the brightest minds in the tech industry. We are dedicated to fostering a diverse workforce and an inclusive culture, allowing your potential to expand based on your aspirations. We equip you with the tools, resources, and support necessary for your career growth.EngineeringOur engineering teams at Brex are focused on creating scalable systems with both speed and purpose. We encompass a variety of fields including Software, Data, Security, and IT, all while maintaining a high degree of autonomy and collaborative spirit. We tackle complex technical challenges, take ownership of our results, and strive for excellence at every stage—from architecture through to deployment. Here, engineering is more than just a role; it’s a craft where builders become leaders.Your RoleAs the Engineering Manager for Onboarding, you will guide a team dedicated to developing the systems and product experiences that facilitate customer activation at Brex. This includes onboarding processes, account setups, verifications, and integration workflows that enable customers to appreciate value swiftly. Success in this position requires strategic vision, operational proficiency, technical leadership, and a strong commitment to delivering seamless, AI-enhanced user experiences. The ideal candidate will have a proven track record in scaling user-facing onboarding systems and delivering exceptional product experiences while collaborating deeply with Product, Design, Operations, and Go-To-Market teams.Work EnvironmentThis role will be situated in our Vancouver office, where we embrace a hybrid work model that blends the vibrancy of office interactions with the flexibility of remote work. Currently, we require a minimum of two in-office days per week, specifically on Wednesdays and Thursdays. Starting February 2, 2026, this will increase to three days weekly, including Mondays, Wednesdays, and Thursdays. Additionally, we offer up to four weeks of fully remote work each year!ResponsibilitiesDrive business and product strategies by advocating for a seamless, intuitive, and efficient onboarding experience.

As a Customer Onboarding Manager at Tipalti, you will spearhead the implementation of our cutting-edge SaaS-based Accounts Payable automation and global payments solutions. The ideal candidate is self-driven, proactive in understanding client needs, and possesses significant experience in guiding customers through the seamless adoption of Tipalti's innovative products.Why join Tipalti?Tipalti is among the fastest-growing fintech companies worldwide, empowering finance professionals by revolutionizing their payables operations. As a well-funded late-stage startup supported by prominent investors, we raised $270 million in our 2021 Series F funding round, achieving a valuation exceeding $8.3 billion, with total funding surpassing $550 million. With a robust customer base of over 3,000 globally, Tipalti stands as one of the most valuable private fintech companies.We take pride in our collaborative culture, exceptional product quality, and the talent of our team members. Tipaltians are passionate about their work and committed to achieving outstanding results. We provide competitive benefits, a flexible work environment, career coaching, and opportunities for diverse individuals to thrive and make a meaningful impact.In this role, you will be responsible for:Leading the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless customer experience.Delivering exceptional service and acting as a trusted advisor and advocate for each customer throughout their journey with Tipalti.Guiding customers through the technical integration process, offering expert problem-solving assistance.Overseeing project timelines, tasks, and development efforts, ensuring customers remain on track and exceed expectations.Contributing to the internal knowledge base by capturing lessons learned and empowering colleagues.

As the Director of Customer Onboarding at Tipalti Solutions, you will play a crucial role in delivering exceptional customer experiences. In partnership with the leadership team, you will define and execute a strategic roadmap aimed at achieving onboarding excellence. By leveraging cutting-edge technologies and AI, your focus will be on enhancing customer adoption, reducing time-to-live, and elevating implementation quality across the organization.Key Responsibilities:Leadership and Team Management:Guide, mentor, and cultivate a high-performing Customer Onboarding team.Promote a culture of excellence, teamwork, and ongoing development.Establish clear performance expectations, providing regular feedback and coaching.AI & Process Optimization:Identify and implement AI and automation technologies to streamline onboarding processes.Utilize predictive modeling and AI insights to proactively address potential risks and constraints.Formulate best practices and methodologies to improve project delivery and client satisfaction.Maintain governance frameworks for AI tools, ensuring compliance and ethical usage in onboarding.Capacity Planning and Data-Driven Resource Management:Create and enforce capacity planning processes to meet current and future demands.Utilize advanced analytics, including AI/ML, to optimize resource utilization and staffing levels.Collaborate with cross-functional teams to anticipate and plan for upcoming projects.Customer Project Delivery & Engagement:Manage the successful execution of customer projects, ensuring timely and efficient completion.Act as a trusted advisor to clients, ensuring Tipalti’s solutions align with their business goals.Serve as an escalation point for complex implementation issues.

Tipalti is a leader in the global finance automation landscape, and we are on the lookout for an innovative Director of KYC and Compliance Onboarding. This crucial leadership position is intended to elevate our compliance operations from a reactive component to a strategic driver of worldwide expansion. Reporting directly to the VP of Customer Onboarding, you will spearhead the advancement of our onboarding framework, facilitating our next wave of rapid growth. As a customer-focused leader, you understand that stringent compliance and a seamless user experience can coexist harmoniously. Your objective is to establish a

As a Senior Engineering Manager at Asana, you will lead a team focused on optimizing our Enterprise Services Management platform. Your expertise will drive innovation and efficiency as you guide engineers in creating scalable solutions that empower organizations to achieve their goals.In this role, you will collaborate closely with product managers and cross-functional teams to define roadmaps and ensure timely delivery of high-quality features. Your leadership will foster a culture of continuous improvement, encouraging your team to explore new technologies and methodologies.

At Monks, we prioritize your safety during the recruitment process. We will never ask for payment or bank account details. As we expand our teams, please be vigilant against fraudulent job postings that may misuse our name. Ensure the protection of your personal information throughout the recruitment process. While we may reach out to candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).About the RoleAs the Engineering Manager at Monks, you will be a pivotal leader, steering the technical execution and ensuring the quality standards essential for delivering projects successfully and on time. You will work closely with Product Management to align our technical roadmap with key business objectives. Your role entails overseeing project execution, defining technical direction, and maintaining stringent quality and operational standards. Additionally, you will play a vital role in attracting, developing, mentoring, and retaining exceptional engineering talent. You will establish engineering standards and contribute to shaping the strategic vision of our organization within a fast-paced environment.ResponsibilitiesThis position encompasses a dual focus on Technical Delivery and Team Leadership:Technical Delivery & AccountabilityLead the technical execution of the roadmap, ensuring timely project completion while meeting high-quality benchmarks.Work closely with Product Management to oversee the technical roadmap, balancing feature development, technical debt, and operational stability.Serve as the main technical liaison for clients and internal stakeholders, updating on progress, managing expectations, and mitigating technical risks to guarantee project success.Be accountable for the quality of the team's outputs and assist in defining engineering quality standards and best practices.Provide technical insight and architectural guidance to remove obstacles for the team and ensure scalable solutions.Team Leadership & GrowthAttract, nurture, coach, and retain top-tier engineering talent.Create career progression plans and deliver consistent, real-time feedback.Facilitate continuous learning and development through meaningful training opportunities.Participate in shaping a culture of innovation and excellence.

Join our dynamic team at Collabera as an Account Manager, where you will play a pivotal role in fostering relationships with our clients and ensuring their needs are met with excellence. Your primary responsibility will involve managing client accounts, addressing inquiries, and providing exceptional service to enhance customer satisfaction.As an Account Manager, you will collaborate closely with various teams to deliver tailored solutions that align with our clients’ objectives. Your expertise will contribute to the growth and success of both the clients and the company.

Join AWP Safety as a Branch Manager, where you will lead and inspire a team dedicated to providing exceptional safety solutions. In this role, you will be responsible for overseeing branch operations, optimizing processes, and ensuring customer satisfaction. Your leadership will drive sales growth and enhance team performance in a fast-paced environment.

Role overview Benevity is looking for a Product Manager based in Vancouver, British Columbia. This position centers on shaping and refining Benevity’s product offerings. The Product Manager partners with teams across the company to define the product vision, gather input, and set priorities for new features that enhance how users interact with the platform. What you will do Work with cross-functional teams to establish product direction Collect and document product requirements Prioritize new features to support a better user experience Who thrives in this role This role fits someone who values building products that make a positive difference.

Asana is excited to expand its portfolio with a cutting-edge business line: Enterprise Service Management, leveraging AI agents and seamlessly integrated with Asana’s Work Graph. This is a groundbreaking opportunity to redefine how IT, HR, and Support teams manage workflows, automate processes, and link tickets to projects within a modern, AI-driven platform. We are seeking a proactive, product-oriented Engineering Manager to lead and nurture our team, delivering exceptional products. This role is perfect for an individual who thrives in dynamic environments, builds rapidly, learns from user feedback, and possesses expertise in shaping AI-driven workflows, IT/service automation tools, or similar enterprise SaaS solutions. In this pivotal role, you will expertly balance significant technical investments with swift product delivery, cultivate a culture of collaboration and technical excellence, and ensure that your engineers remain closely attuned to our customers' needs. You will be instrumental in shaping the long-term roadmap for the team, mentoring engineers, and collaborating across functions to design and launch outstanding products. This position is based in our Vancouver office, following a hybrid work model, with in-office days set for Monday, Tuesday, and Thursday. Most Asana team members have the flexibility to work remotely on Wednesdays. The option to work from home on Fridays may vary depending on your role and team collaborations. During your interview process, your recruiter will provide additional information regarding in-office expectations.

About Bardel Entertainment Bardel Entertainment has shaped the animation industry for over 35 years. The studio blends artistic tradition with ongoing innovation, supporting teams as they experiment with new ideas and creative techniques. Collaboration and a strong sense of community drive the studio’s success. Role Overview: Studio Manager The Studio Manager oversees daily operations at Bardel’s Vancouver location. This position keeps the studio running smoothly for both production and corporate teams, focusing on a well-organized, supportive workplace. The Studio Manager handles facilities management, vendor relationships, space planning, and quick resolution of operational issues. What You Will Do Manage all aspects of studio facilities, including maintenance and repairs Coordinate with landlords, suppliers, and vendors to ensure seamless operations Plan and optimize studio space to meet evolving project needs Collaborate with Production, Technology, and Operations leaders to align support services with studio goals Drive improvements in process efficiency, workplace experience, and cost management Support business continuity planning and studio-wide initiatives Address operational challenges proactively and find practical solutions What We’re Looking For Proven experience in facilities or property management, ideally within a production or creative environment Strong organizational skills and a hands-on, solutions-focused approach Comfort working in a production-driven, on-site role Ability to build and maintain positive relationships with internal teams and external partners Full-time, in-studio presence in Vancouver is required

Role Overview Domino's Pizza is hiring a General Manager in Vancouver. This position leads store operations, guiding a team to meet business goals and deliver strong customer service. The General Manager oversees daily activities, upholds food safety and quality standards, and ensures each guest receives prompt, friendly service. What You Will Do Supervise and support team members throughout each shift Manage daily store operations, including opening and closing procedures Monitor food safety practices and maintain product quality Address customer concerns and foster a welcoming atmosphere Work toward store performance targets Who We’re Looking For Experience in restaurant or food service management is an asset Strong leadership and communication skills Commitment to high standards of service and food safety Motivation to help a team succeed

Role overview Kaseya seeks a Senior Technical Program Manager based in Vancouver, British Columbia. This position centers on guiding technical projects from initial planning through final delivery. The Senior Technical Program Manager collaborates with teams across the organization to coordinate work, track progress, and ensure projects move forward as planned. What you will do Lead technical programs aimed at improving both product offerings and internal processes Collaborate with engineers, product managers, and other stakeholders to align on goals and set priorities Manage project schedules and deliverables, working to meet established deadlines Oversee delivery of solutions that address customer requirements and uphold quality standards Requirements Significant experience in technical program management Ability to coordinate efforts across cross-functional teams History of delivering projects that support business objectives and customer needs

Klue is seeking a Revenue Operations Manager in Vancouver, British Columbia. This position centers on refining business operations to support company growth. The Revenue Operations Manager partners with teams across Klue, working to align efforts and strengthen revenue outcomes. Key Responsibilities Work with various departments to coordinate and improve revenue-related processes Analyze business data to identify trends and recommend actions that support revenue objectives Design and implement strategies aimed at boosting operational efficiency Apply insights to inform decisions and enhance overall performance Requirements Strategic thinker focused on operational improvement Background collaborating with cross-functional teams Comfortable using data to guide business choices Skilled at spotting and acting on opportunities to increase efficiency

We are seeking a dynamic and experienced Senior ERP and IT Project Manager to lead critical projects within our organization. The ideal candidate will be responsible for overseeing the successful implementation and management of ERP systems, ensuring that projects are completed on time and within budget. This role requires a strategic thinker with strong leadership abilities and a deep understanding of IT project management methodologies.

About the Role Domino's Pizza in Vancouver is hiring a General Manager to lead store operations. This role manages daily activities, supports team members, and upholds strong customer service standards. The General Manager also focuses on sales growth and quality control throughout the store. What You Will Do Oversee daily store operations and staff scheduling Coach and support team members to deliver excellent service Monitor product quality and ensure compliance with company standards Drive sales and support local marketing initiatives Address customer concerns and maintain a positive store atmosphere Who We’re Looking For Experience leading teams in a restaurant or retail setting Strong organizational and communication skills Commitment to high standards of quality and service Ability to thrive in a busy, hands-on environment

Join our innovative Custom Tech Services team at twocircles as a Technical Delivery Manager, where you will spearhead client-focused technical projects across the KORE Intelligence Platform, with a particular emphasis on Partnership Intelligence.Your role will bridge the gap between client relationship management, technical solutions development, and structured project execution. You will oversee initiatives from initial opportunity assessment and solution design to comprehensive scoping, sprint execution, and successful project launch.Your responsibilities will entail managing integration and extension use cases, including finance integrations through APIs, CRM consulting engagements, custom extensions within Partnership Intelligence, and workflow automation, along with occasionally delivering bespoke solutions that are adjacent to or beyond the core platform.You will collaborate directly with client stakeholders while coordinating with globally distributed engineering teams across Vancouver, London, India, and Australia. This position requires a comfort level with a follow-the-sun delivery model and the flexibility to work across multiple time zones.This is an exceptional opportunity for a candidate who possesses technical expertise, disciplined project leadership skills, thrives in client-facing situations, and enjoys creating clarity and structure in complex, integration-focused projects.

Role Overview Accor Hotels is looking for an Event Operations Manager in Vancouver to lead the planning and delivery of events. This role manages the full event lifecycle, from early coordination to on-the-day execution, with a focus on creating smooth experiences for both clients and guests. What You Will Do Direct all phases of event operations, including setup, execution, and breakdown Work closely with teams across departments to coordinate logistics and resources Support a range of events, such as corporate meetings, conferences, and weddings Develop and apply strategies to improve guest satisfaction and streamline operations Provide leadership and clear direction to event staff throughout each stage