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Customer Success Consultant - German Speaker in Bucharest

AUTO1 GroupBucharest
On-site Full-time

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Experience Level

Experience

Qualifications

Your Skills:Language Mastery: Proficient in both written and spoken German, with intermediate skills in English. Exceptional Communication: Friendly, professional, and focused on customer satisfaction. Adaptability: Ability to thrive in repetitive environments with a systematic approach. Relevant Experience: Background in telesales or customer service, particularly in product placement or collections, with a focus on outbound calls. Preferred: A genuine passion for the automotive industry will be seen as an advantage.

About the job

Your Role:

  • Transform Challenges into Opportunities: When customers hesitate to accept our offerings, you will proactively engage with them via phone to comprehend their concerns, address objections, and win them back to our services.
  • Guide the Customer Journey: You will expertly navigate customers through our processes, ensuring a seamless experience while successfully arranging their final evaluations at one of our numerous branches across Germany and Austria.
  • Boost Sales: Your mission will be to convert customer interest into actionable outcomes, driving sales and enhancing customer satisfaction.
  • Build Lasting Trust: As the initial point of contact, you will go above and beyond to ensure our clients' expectations are not only met but consistently exceeded, turning leads into loyal customers.

About AUTO1 Group

AUTO1 Group is Europe’s premier digital automotive platform, committed to transforming the fragmented used car market through innovative solutions for buying and selling vehicles. With renowned brands such as Autohero, wirkaufendeinauto.de, and AUTO1.com, we cater to private customers and over 60,000 B2B partners across more than 30 European countries. Our dynamic environment fosters rapid growth and invites challenges, supported by a diverse team of 6,000 employees representing over 90 nationalities. With flat hierarchies and swift decision-making, we have established ourselves as Europe’s market leader and are determined to continue our expansion. Join us as we redefine the car buying and selling experience.

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