Customer Success Engineer at Ajua | Nairobi

AjuaNairobi

On-site Contract

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Experience Level

Mid to Senior

Qualifications

Essential RequirementsBachelor’s degree in Computer Science or Information Technology. Proficiency in Object-Oriented Design (OOD). Familiarity with Linux operating systems, web services, and API concepts and frameworks. Strong problem-solving skills with the ability to troubleshoot complex software and hardware issues. Knowledge of relational and NoSQL databases. Experience in test-driven development. Willingness to engage closely with customers to understand their objectives and design optimal technical solutions. Excellent proactive communication skills, both verbal and written. Strong organizational skills.

About the job

Key Responsibilities

Gain comprehensive knowledge of Ajua’s platform stack and explore its technological potential.
Ensure the uptime, performance, stability, and scalability of the Ajua platform for clients.
Strive for optimal performance, quality, and responsiveness of applications.
Participate in client and sales meetings to understand and address client challenges.
Communicate technology capabilities and functionalities to clients in an easily understandable manner.
Assist the customer success team in onboarding new clients.
Manage technical projects with clients effectively.
Guide customers through the Ajua journey from a technological perspective.
Lead the delivery of client-centric technical projects.
Support the Customer Success & Engineering team in resolving platform issues and requests.
Steer the tech and Customer Success team towards developing a mature SaaS product.
Facilitate client requests between customers and Ajua.
Conduct user testing and maintain communication with clients from a technical standpoint.
Work closely with the Engineering team throughout all phases of technical projects.
Ensure proper system monitoring and alerts for the Ajua platform at client sites.
Track additional feature requests from clients, notify the product team, and strategize implementation plans.
Create, implement, maintain, and enhance test plans, scripts, and methodologies to ensure thorough testing of the Ajua platform.

About Ajua

Ajua is an integrated customer experience solution designed for businesses across Africa. We aim to bridge the connection between companies and their customers, utilizing our technology to measure and optimize customer experiences. Our plug-and-play platform has empowered leading brands of various sizes and industries on the continent to devise actionable strategies that foster business growth.

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Customer Success Engineer at Ajua | Nairobi

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About Ajua

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