Customer Success Engineer at Veeam Software | Bucharest

Veeam, recognized as the top global leader in data resilience, empowers businesses to maintain control over their data anytime and anywhere. Our robust solutions include data backup, recovery, portability, security, and intelligence. Operating from Seattle, we serve over 550,000 clients worldwide who rely on Veeam to ensure their operations remain uninterrupted. Join us in our mission to grow, learn, and drive meaningful change for some of the world's most prominent brands. Step into the future of data resilience with confidence alongside us.About the RoleWe are looking for a naturally collaborative and articulate individual who is exceptionally organized, possesses a solid technical understanding of Veeam products, and is driven by enhancing customer success and outcomes. This role requires a blend of soft skills and strong technical knowledge. As a Customer Success Specialist, you will work within a pooled Success model to provide broad coverage for customers without a Named Customer Success Engineer (CSE). Your responsibilities will include responding to usage, churn, and expansion triggers from the customer health dashboard to promote adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings within the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

Join Veeam, the world leader in data resilience, where we empower businesses to take full control of their data anytime, anywhere. Our comprehensive solutions for data backup, recovery, portability, security, and intelligence safeguard over 550,000 customers globally. As we continue to innovate and grow, we invite you to be part of a team that makes a significant impact for some of the biggest brands in the world. Embrace the future of data resilience with us, and move forward confidently.About the RoleWe are seeking a collaborative and articulate Security Success Engineer with strong organizational skills and a robust technical understanding of Veeam products. This role is all about maximizing customer success through both soft and technical skills. You will work closely with Customer Success Engineers (CSEs) and Account Executives (AEs) to ensure optimal outcomes for our security-related products and use cases within the Veeam Data Platform (VDP). Your responsibilities will include leading readiness checks, data modeling, and risk discussions with CISO/CIO stakeholders, as well as monitoring telemetry and maturity against the Veeam Data Resilience Maturity Model (DRMM) to enhance posture and identify growth opportunities.What You’ll DoEngage with customers on security-related architectures and risk topics within the Veeam Data Platform (VDP).Conduct readiness checks and lead data modeling efforts to validate solution designs and facilitate quicker decision-making.Monitor attack surfaces and vulnerabilities, track telemetry, identify trends, and capture health check opportunities.Validate architectural designs to mitigate risks and expedite time-to-value for our customers.Identify and communicate expansion opportunities; analyze consumption trends and organize checkpoint reviews in collaboration with AEs.Collaborate with CISO/CIO stakeholders for risk assessments and opportunity discussions, synthesizing inputs from account health and CSE-led QBRs.Support AEs in security and AI-driven expansion initiatives; influence roadmap priorities alongside CSE counterparts.Operate as a pooled resource across Enterprise accounts.

Role Overview Veeam Software is hiring a Customer Success Representative in Bucharest to support French-speaking clients. This position focuses on helping customers get the most from Veeam solutions and building strong, lasting relationships. What You Will Do Engage with French-speaking clients to understand their needs and answer questions Provide support and guidance to ensure customers succeed with Veeam products Work closely with teams across the company to share customer feedback and help improve products and services Help clients address challenges and reach their goals using Veeam solutions What Helps You Succeed Strong communication skills in both French and English Experience or interest in customer service Ability to work well with different teams and departments This role offers the chance to make a real impact on customer satisfaction and product improvement at Veeam Software.

About Veeam Software Veeam Software focuses on data and AI trust, helping organizations understand, secure, and strengthen their data and AI systems. Headquartered in Seattle with operations in more than 30 countries, Veeam protects the data of over 550,000 customers worldwide. The company works at the intersection of identity, data, security, and AI risk, supporting business continuity for well-known brands. Internship Overview Veeam offers internship opportunities in Bucharest for students and recent graduates interested in technology or sales. These programs provide practical experience within a global data and AI trust company, with a chance to work alongside international teams. Available Departments Marketing Sales System Engineering Corporate Technology Who Should Apply Students or recent graduates B2+ proficiency in a foreign language Fluency in German, Arabic, English, Spanish, Italian, French, or other languages is especially valued Key Details Internship dates: August 3 to October 31 Application deadline: July 1 Location: Bucharest, Romania Take the next step toward a career in technology or sales with Veeam's internship programs in Bucharest.

Role overview Veeam Software is looking for a Customer Success Representative to join the Velocity team in Bucharest. This position works with German-speaking clients, helping them get the most value from Veeam's software. Building strong relationships and supporting customers as they use Veeam products are central to this role. What you will do Serve as the main contact for customers who speak German Guide new clients through onboarding and help them start using Veeam solutions smoothly Offer ongoing support, answering questions and resolving concerns Identify chances to suggest additional services that match customer needs Collaborate with internal teams to solve issues and ensure a positive experience for each client Requirements Fluent in both German and English Clear and effective communication skills Strong attention to detail and ability to solve problems Proactive mindset in supporting customers Interest in technology and customer success Location This position is based in Bucharest, Romania.

At Veeam, the premier global leader in data resilience, we empower businesses to manage their data seamlessly—anytime, anywhere. With our innovative solutions in data backup, recovery, portability, security, and intelligence, we serve over 550,000 customers worldwide, ensuring they can maintain continuous operations. Join us in our mission to revolutionize data resilience and make a significant impact for some of the world’s most renowned brands. Together, let's venture boldly into the future of data management.Role OverviewThe Customer Success Representative (Inside Accounts) plays a crucial role in ensuring the timely renewal of customer maintenance contracts within the designated territory. This fast-paced position focuses on high-volume renewals, where you will prepare and deliver quotes directly to customers and their partners. Your primary goal will be to foster customer retention and satisfaction, making customer success your utmost priority. Additionally, you will reactivate lapsed accounts, identify upsell and cross-sell opportunities, and uphold exceptional operational standards.Your responsibilities will include:Managing contract renewals effectively within your assigned territory to safeguard and enhance Veeam’s maintenance revenue.Prioritizing customer success by striving to maximize retention and satisfaction levels.Proactively monitoring expiring agreements, initiating actions 4+ months prior to expiration to secure contract continuance.Engaging with customers with expired maintenance to explore reinstatement opportunities, including cold calling.Delivering accurate and timely proposals and quotes aligned with customer or partner agreements.Collaborating with internal teams (Deal Desk, Sales, Operations) for special pricing requests and non-standard quotes.Addressing inquiries from customers and partners regarding quotes, pricing, co-terming, upselling, and maintenance contract reinstatement.Supporting license transfer requests and guiding customers and partners in utilizing the appropriate support channels.Maintaining high standards of Salesforce (SFDC) hygiene.

Veeam, recognized as the leading global innovator in data resilience, empowers businesses to maintain full control over their data anytime and anywhere. With a focus on data backup, recovery, portability, security, and intelligence, Veeam serves over 550,000 clients globally, ensuring their operations run smoothly. Join us in our mission to innovate and create a significant impact for some of the world’s most prominent brands. Step into the future of data resilience with confidence.About the RoleThe Customer Success Representative (Commercial Accounts) plays a vital role in renewing customer maintenance contracts within their designated territory. This position involves delivering quotes directly to customers and/or channel partners while ensuring an exceptional customer experience and high retention rates. The primary objective is customer success, alongside upselling premium services and identifying additional sales opportunities for Veeam products. This role emphasizes driving revenue growth and surpassing quotas through customer retention.What You’ll DoExceed quota objectives related to renewal and expansion goals within your territory.Manage the annual pipeline effectively by engaging with customers well in advance of support expiration to assess customer experiences and conduct health checks.Identify key stakeholders at both customer and partner sites, understanding their priorities and working backward from their needs.Proactively reach out to customers with lapsed support to reactivate their services.Collaborate across departments to enhance customer outcomes.

Veeam Software is seeking a Customer Success Renewals Representative to join the Inside Commercial team supporting the UK&I region. This position is based in Bucharest, Romania. Role overview This role focuses on managing the renewal process for existing customers. The goal is to support ongoing satisfaction and encourage loyalty among clients in the UK and Ireland. Regular communication with customers and internal teams is central to the position. What you will do Oversee and coordinate renewal activities for assigned accounts Engage proactively with customers to address questions and ensure a smooth renewal experience Work closely with internal stakeholders to resolve issues and maintain strong client relationships Requirements Strong communication and relationship-building skills Ability to manage multiple tasks and priorities in a customer-facing role Comfort working with teams and clients across regions

Your Role:Transform Challenges into Opportunities: When customers hesitate to accept our offerings, you will proactively engage with them via phone to comprehend their concerns, address objections, and win them back to our services.Guide the Customer Journey: You will expertly navigate customers through our processes, ensuring a seamless experience while successfully arranging their final evaluations at one of our numerous branches across Germany and Austria.Boost Sales: Your mission will be to convert customer interest into actionable outcomes, driving sales and enhancing customer satisfaction.Build Lasting Trust: As the initial point of contact, you will go above and beyond to ensure our clients' expectations are not only met but consistently exceeded, turning leads into loyal customers.

Your Role:Transform Declines into Opportunities: Reach out to customers who have hesitated on our offer, understanding their concerns, addressing objections, and working to win them back.Manage the Customer Experience: Guide customers through our process and assist in scheduling a final evaluation at one of our 70 branches across France.Boost Sales: Convert customer interest into actionable steps, driving successful outcomes.Build Trust: As the first point of contact, your role will be pivotal in exceeding client expectations and transforming leads into loyal customers.

Your Role:Transform objections into opportunities: Engage with customers who decline our offer by calling them to uncover their concerns, addressing objections, and successfully winning them back.Guide the customer experience: Facilitate the customer journey by assisting them through the process and ensuring they can schedule a final evaluation at one of our 60 branches located in Spain.Boost Sales: Convert customer interest into actionable commitments.Build Trust: As the initial point of contact, you will play a crucial role in exceeding our clients’ expectations and fostering loyalty.

Join the UiPath TeamAt UiPath, we harness the power of automation to revolutionize the way the world operates. Our dedication to developing top-tier enterprise software empowers businesses to harness this transformative potential.We are on the lookout for individuals who embody curiosity, drive, generosity, and authenticity. If you thrive in a dynamic, fast-paced environment and are passionate about making a difference—both for your colleagues and the broader mission of UiPath—then we want to hear from you!Your RoleAs a vital member of our Kubefabric team, you will contribute to the development and maintenance of our Kubernetes-based infrastructure, facilitating large-scale service deployments.Key ResponsibilitiesCraft, develop, and uphold high-quality, reusable, and efficient code.Optimize application performance, ensuring quality and responsiveness.Diagnose performance issues and bugs, implementing effective solutions.Collaborate with cross-functional teams to design and enhance our product offerings.Promote and establish agile engineering methodologies.Maintain a high standard of code quality, organization, and automation.Your Qualifications4+ years of experience in software engineering, proficient in languages such as C# or Java.Strong expertise in at least one programming language and its ecosystem.Experience with Cloud Systems (preferably Azure, also AWS or GCP).Solid understanding of object-oriented programming and architectural design principles.Proficient in multithreading, synchronization, TPL, and asynchronous programming.In-depth knowledge of data structures and algorithms, alongside their time/memory complexities.Comprehension of the alignment between engineering practices and broader business objectives.Experience with global teams in feature development, systems design, and engineering roadmaps.

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full power of contact centers. Our innovative platform merges cutting-edge AI with human expertise to enable contact centers to uncover customer insights, automate conversations, streamline processes, and empower every team member to enhance productivity. Established by the esteemed Stanford AI lab, Cresta is co-founded by Sebastian Thrun, renowned for his contributions to Google X, Waymo, and Udacity. Our leadership team includes CEO Ping Wu, co-founder of Google Contact Center AI and Vertex AI, along with Tim Shi, an early member of OpenAI.We have brought together a stellar team of AI and ML specialists, market leaders, and premier investors, including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our esteemed clients feature brands such as Intuit, Cox Communications, Hilton, and Carmax, and we have been recognized by Forbes and Bain Consulting as one of the top private AI companies globally.Join us in this exciting journey to reshape the workforce with AI. The future of work is at Cresta.

Engage in the design and development of innovative features from front to back as a vital member of an agile/scrum team.Guarantee the creation of high-quality, scalable solutions by employing contemporary development methodologies, including clean coding practices, automated testing, monitoring, alerting, and a secure-by-design approach.Provide Level 3 support for applications in a production setting when necessary.Foster innovation by contributing fresh ideas to enhance the existing architecture, services, and processes.Continuously maintain and enhance the integration and delivery environment.Collaborate closely with the Front Office team to ensure the timely delivery of high-quality features.

Join our dynamic team at Sigma Software as a Middle Embedded Software Engineer! In this role, you will be responsible for designing, developing, and implementing innovative embedded software solutions. Collaborate with cross-functional teams to deliver high-quality products that meet our customers' needs. You will have the opportunity to work on exciting projects and enhance your skills in a supportive environment.

Cresta is on a transformative journey to redefine customer engagement by harnessing the power of AI and human expertise. Our innovative platform empowers contact centers to extract insights from customer interactions, streamline processes, and boost efficiency. With roots in the renowned Stanford AI lab, Cresta was co-founded by Sebastian Thrun, a visionary behind Google X and Waymo. Our leadership team also includes Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI. We have built a world-class team of AI and machine learning professionals, alongside industry leaders and significant investors such as Andreessen Horowitz and Sequoia. Our esteemed clients include major brands like Intuit and Hilton, and we are consistently recognized by prestigious outlets like Forbes as a leading AI company. As we expand into Romania, we are looking for talented engineers to join our new tech hub. This is a unique opportunity to shape the future of our engineering team within a remote-first environment, collaborating with colleagues across Europe, the US, and Canada.

Speechify is seeking a Software Engineer to join the Platform team in Bucharest, Romania. This group develops the technology that underpins accessibility features and enhances user experiences across Speechify’s products. Role overview This position centers on building and maintaining core platform solutions. The work directly supports how users interact with Speechify’s offerings, with a focus on making products more accessible. Who succeeds here Enjoys creating new solutions and tackling technical challenges Brings strong engineering skills to the table Values teamwork and open collaboration Approaches problems with curiosity and a willingness to learn This role offers the chance to work closely with others while shaping the foundation of Speechify’s accessible technology.

Role Overview Speechify is looking for an iOS Core Product Software Engineer to join the team in Bucharest, Romania. This role focuses on building and refining key features for the iOS platform, directly shaping the experience for users worldwide. What You Will Do Design and implement core product features for Speechify's iOS app Work closely with engineers, designers, and product managers to improve functionality and performance Optimize user experience through thoughtful engineering and attention to detail Contribute to projects that reach a global audience About the Team Based in Bucharest, the team brings together specialists from multiple disciplines. Collaboration and problem-solving are central to how work gets done, with a focus on using current mobile development technologies to deliver real impact.

Join our dynamic global team as a Software Engineer where you will play a pivotal role in ensuring the quality and development of our innovative software solutions.As a member of our technology department, you will collaborate with a diverse group of experts located in cities such as Barcelona, New York, London, Manchester, Bucharest, and India. If you are eager to contribute to a rapidly growing company and make a significant impact, we want to hear from you!About TransPerfect – TechOps:The TechOps team at TransPerfect has been integral to our success for over a decade, providing technologies and services that simplify workflows for our clients and colleagues. From enhancing internal processes to developing scalable client interfaces for our GlobalLink platform, your work will directly affect our ability to meet client needs and navigate complex ecosystems.