About the job
Join the JetBrains Family!
At JetBrains, we are passionate about code and committed to creating the most effective developer tools available. Since our inception in 2000, we have empowered over 15.9 million developers, including 88 of the Fortune Global Top 100 companies, with our innovative products.
Your Role as a Customer Success Engineer
We are excited to welcome a Customer Success Engineer to our expanding team in China. In this pivotal role, you will foster strong, lasting relationships with our valued customers and play a crucial part in driving business growth within the region.
Key Responsibilities:
- Collaborate with JetBrains account executives and support engineers to facilitate seamless pre-sales and post-sales product adoption.
- Manage and nurture existing large accounts, ensuring they remain informed about the latest product developments.
- Conduct regular discovery calls with customers to preemptively address concerns, understand product usage, provide valuable feedback to the product team, and enhance workflows through targeted suggestions.
- Address customer escalations and set clear expectations with both the internal product team and customers.
- Offer technical guidance and support to our existing clientele.
- Create essential sales, demo, and technical documentation tailored to customer needs, while also customizing existing demos for specific scenarios.
- Occasionally visit customer offices and represent JetBrains at conferences and events as needed.
