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Customer Success Engineer - China

JetBrains s.r.o.Shanghai, China
On-site Full-time

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Experience Level

Experience

Qualifications

Who We Are Looking For:Proven pre-sales experience, with the ability to effectively demo and communicate a product’s core value. A blend of technical expertise and a business-focused mindset, with a keen understanding of customer needs. Familiarity with software development tools, preferably with hands-on programming, QA, system administration, or release automation experience. Strong problem-solving and analytical skills across technical, product, and business domains, enabling you to identify customer needs and propose effective solutions. A minimum of five years of experience in a customer-facing role such as sales engineering, solutions engineering, or customer success engineering. Excellent verbal and written communication skills in English, as it is the primary language used with customers, partners, and within our team.

About the job

Join the JetBrains Family!

At JetBrains, we are passionate about code and committed to creating the most effective developer tools available. Since our inception in 2000, we have empowered over 15.9 million developers, including 88 of the Fortune Global Top 100 companies, with our innovative products.

Your Role as a Customer Success Engineer

We are excited to welcome a Customer Success Engineer to our expanding team in China. In this pivotal role, you will foster strong, lasting relationships with our valued customers and play a crucial part in driving business growth within the region.

Key Responsibilities:

  • Collaborate with JetBrains account executives and support engineers to facilitate seamless pre-sales and post-sales product adoption.
  • Manage and nurture existing large accounts, ensuring they remain informed about the latest product developments.
  • Conduct regular discovery calls with customers to preemptively address concerns, understand product usage, provide valuable feedback to the product team, and enhance workflows through targeted suggestions.
  • Address customer escalations and set clear expectations with both the internal product team and customers.
  • Offer technical guidance and support to our existing clientele.
  • Create essential sales, demo, and technical documentation tailored to customer needs, while also customizing existing demos for specific scenarios.
  • Occasionally visit customer offices and represent JetBrains at conferences and events as needed.

About JetBrains s.r.o.

JetBrains, founded in 2000, is a leading software development company dedicated to creating the best developer tools in the world. Our products are trusted by millions of developers and top-tier companies, making us a vital partner in the software development landscape.

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