About the job
Join our dynamic team at Unwrap.ai as a Customer Success Engineer! We are seeking an individual who possesses a unique blend of customer relationship expertise and a robust technical background. If you are driven, ambitious, and passionate about creating exceptional support experiences, we want you to contribute to our mission of building a world-class support environment from the ground up.
As a Customer Success Engineer, you will deliver tailored support to a diverse clientele, ranging from innovative startups to established Fortune 500 companies, ensuring that every user maximizes the value of our platform. By combining your technical skills with a customer-centric approach, you'll troubleshoot and resolve technical issues, collaborate with our product and engineering teams on complex solutions, and relay critical customer insights that will shape our product development trajectory.
Beyond direct support, you will develop user-friendly resources such as guides, FAQs, and best practice documentation to empower users and enhance their overall experience. You'll work closely with various teams across Unwrap, advocating for user needs and contributing to the continuous improvement of our platform.
Who We Are
Unwrap.ai is dedicated to creating products that people love. We partner with companies including Lyft, Stripe, Oura, Microsoft, Perplexity, and Github to effectively gather and analyze customer feedback. Our innovative platform processes feedback from myriad sources—support channels, surveys, and social media—utilizing cutting-edge natural language processing (NLP) technology to derive actionable insights for businesses across software, hardware, and retail sectors.
Currently, our team comprises 30 enthusiastic members based in Santa Barbara, and we are experiencing rapid growth, supported by a recent $12 million Series A funding round from leading venture capital firms. Our founders, both former Amazon Alexa Product Managers, recognized the challenges of sifting through extensive customer feedback and developed Unwrap.ai to bridge the gap between users and developers, ensuring that customer voices are heard and prioritized effectively.

