Proven experience in customer support or account management. Excellent communication and interpersonal skills. Problem-solving mindset with a passion for customer success. Ability to work independently as well as part of a team. Familiarity with customer relationship management (CRM) tools is a plus.
About the role
NielsenIQ seeks a Customer Success Executive to join the team in Karachi, Lahore, or Islamabad. This position centers on developing strong relationships with clients and ensuring they benefit fully from NielsenIQ’s services.
Key responsibilities
Engage directly with clients to learn about their goals and specific needs
Suggest tailored solutions that address each client’s requirements
Guide customers in making effective use of NielsenIQ products and services
Encourage product adoption and help clients recognize value from their partnership
About NielsenIQ
NielsenIQ is a global leader in data and analytics, providing insights that drive growth for businesses. With a commitment to innovation and excellence, we empower our clients with the knowledge they need to succeed in a competitive marketplace.
Grade Level: L3Location: LahoreLast date to apply: 2nd March 2026Overview of the Role:We are in search of a results-oriented Manager of Data Sourcing & Integration within the Customer Experience (CX) domain. This pivotal role demands leadership in customer data acquisition, integration, and governance, ensuring seamless and accurate data flows essential for …
Devsinc is on the lookout for a talented Product Analyst to enhance the design, execution, and ongoing refinement of our hospitality data and integration solutions. This mid-level position is perfect for individuals with practical experience in implementing Property Management Systems (PMS) and integrating them with financial services, payment gateways, and booking systems within the hotel industry. The Product Analyst will closely collaborate with product managers, engineers, and implementation teams to identify, gather, and validate the data essential for delivering analytics, reconciliation, and correction functionalities through robust data platforms.Key ResponsibilitiesWork alongside product and engineering teams to establish and document requirements for seamless data integration across PMS, finance, payment, and booking systems.Identify and extract necessary data through APIs, standard or custom reports, or UI scraping techniques.Ensure data fields are accurately mapped and validated to maintain data flow consistency across various backend systems and applications.Assist in product development by guaranteeing precise data acquisition and integrity for analytics and reporting solutions.Evaluate customer workflows and system configurations to pinpoint integration or data quality challenges.Coordinate with implementation and QA teams to test and verify successful data integration in client environments.Create clear specifications, diagrams, and documentation to facilitate cross-functional technical understanding.Provide insights for product enhancements by offering feedback on data quality, usability, and performance.
Role overview Delivery Hero seeks a Vendor Experience Manager based in Lahore. The position centers on building strong connections with partners and raising vendor satisfaction. The focus is on providing thoughtful support and driving engagement to help vendors succeed. What you will do Create and apply strategies aimed at improving vendor experience Maintain ongoing relationships with partners, ensuring communication stays clear and support is consistent Gather and review feedback from vendors to spot opportunities for improvement Collaborate with teams across the business to refine and streamline processes Lead projects that encourage long-term, productive partnerships Requirements Proactive approach to managing projects that impact vendor outcomes Experience in relationship management and process improvement
Grade Level: L1 Location: Lahore, Punjab, Pakistan Application deadline: 23rd April, 2026 Role overview The Commercial Experience Executive joins the Commercial Experience team at Jazz, reporting to the Commercial Experience Manager. Based at an Experience Center in Lahore, this role serves as the first point of contact for customers, shaping their experience with the company from the moment they arrive. What you will do Welcome and guide walk-in customers, creating a positive first impression. Learn and use the CRM system and related portals confidently. Respond to customer inquiries at the Experience Center, aiming to improve each visitor’s experience through attentive service. Maintain high standards in customer support and assistance. Encourage product upselling from within the Experience Center. Suggest and implement ways to improve customer experience, focusing on reducing wait and service times. Show both confidence and humility when interacting with customers. Handle customer complaints, taking responsibility for timely and effective resolutions. Work to retain customers and reduce churn. Coordinate with other teams and stakeholders to resolve issues efficiently. Meet monthly KPIs for service quality and sales targets. Stay updated on current company policies, procedures, promotions, and value-added services offered by Jazz. Commitment to inclusion Jazz is an equal-opportunity employer. The company values diversity and is dedicated to maintaining an inclusive workplace for all employees.
Join Payoneer as a Customer Onboarding Manager and play a pivotal role in ensuring our clients have a seamless and effective onboarding experience. You will be responsible for guiding new customers through the onboarding process, providing them with the necessary tools and knowledge to maximize their use of our services. Your expertise will help foster strong relationships and enhance customer satisfaction.
About Us:Motive is dedicated to empowering the workforce that drives physical operations by providing innovative tools that enhance safety, productivity, and profitability. For the first time, safety, operations, and finance teams can seamlessly manage drivers, vehicles, equipment, and fleet-related expenses within a unified platform. The Motive platform, enhanced by industry-leading AI, offers comprehensive visibility and control while significantly reducing manual workloads through automated and simplified task management.With nearly 100,000 customers ranging from Fortune 500 companies to small businesses across diverse sectors like transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector, Motive is at the forefront of transforming how businesses operate.Learn more about us at gomotive.com.Role Overview:Minimum of one year of experience in workplace and facilities management with a reputable organization.This is a full-time onsite role requiring availability from 6 PM to 3 AM, five days a week, with no remote or hybrid work options.Proficiency in Microsoft Excel, Google Slides, Google Sheets, PowerPoint, and other relevant applications.Experience collaborating with third-party service providers.Strong expertise in data configuration and meticulous record-keeping.Key Responsibilities:Effectively address inquiries and complaints via email, Slack, and in person.Contribute to creating a professional and serene working environment for all employees.Demonstrate quick thinking and responsiveness to last-minute requests.Utilize innovative strategies to improve employee experience while optimizing costs.
About AdalFi:AdalFi is at the forefront of transforming digital lending in Pakistan. Our innovative approach develops intelligent credit infrastructures for banks, empowering them to execute real-time, automated lending decisions through cutting-edge data science, machine learning, and AI technologies.About the Role:We are on the lookout for a passionate Customer Success Manager (CSM) who will cultivate long-term, trusted relationships with our fintech partners, ensuring they derive maximum value from our offerings. In this pivotal role, you will serve as the strategic partner and primary point of contact for our clients, driving product adoption, enhancing retention, and facilitating growth, all while adhering to industry regulations.Key Responsibilities:Act as a trusted advisor to clients by aligning our solutions with their business goals and financial operations.Proactively analyze customer health metrics (usage, transaction volumes, adoption) to identify potential risks and opportunities.Conduct quarterly business reviews and strategic sessions to demonstrate ROI and promote product adoption.Work collaboratively with product, engineering, and compliance teams to address technical issues and communicate customer feedback.Stay informed about fintech regulations (such as PCI DSS, KYC/AML, PSD2, open banking) to advise customers on compliance and risk management best practices.Act as the voice of the customer to influence product roadmaps and feature enhancements.
Role overview prime-system seeks a People Experience Specialist for a full-time position in Lahore, Punjab, Pakistan. The working hours are 3:00 PM to 12:00 AM PKT. This role centers on fostering a positive workplace culture, supporting employee engagement, and helping maintain a healthy work environment. The People Experience Specialist plays an important part in shaping employee experiences and ensuring HR initiatives align with business goals. Main responsibilities Design and implement employee experience programs throughout the employee lifecycle, including onboarding and offboarding. Lead engagement efforts by organizing surveys, managing feedback channels, and launching targeted programs to improve satisfaction. Collaborate with HR and business leaders to nurture a high-performance, inclusive workplace. Analyze employee feedback and HR data to identify trends and suggest practical improvements. Oversee onboarding processes to help new hires integrate smoothly. Support learning, development, and well-being activities for employees. Develop and maintain HR policies, communication strategies, and programs that enhance employee experience. Serve as a main contact for employee questions, resolving issues promptly and positively. Organize internal events, recognition programs, and activities that strengthen company culture. Ensure all people experience efforts reflect company values and objectives. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. 3 to 6 years of experience in HR, employee experience, or organizational development. Strong understanding of employee engagement, workplace culture, and HR best practices. Excellent communication and interpersonal skills. Comfort working with HR data and feedback using an analytical approach. Familiarity with HR tools, surveys, and engagement platforms is a plus. Ability to manage multiple initiatives simultaneously and adapt to changing priorities. Location and schedule Based in Lahore, Punjab, Pakistan Full-time position Working hours: 3:00 PM – 12:00 AM PKT
Join Our Team at CodeNinjaCodeNinja is at the forefront of AI-driven solutions, dedicated to empowering enterprises, government entities, and software buyers in crafting and managing intelligence-led systems tailored for mission-critical applications. Our expertise lies in seamlessly integrating AI into operational frameworks—leveraging robust engineering principles alongside AI-native methodologies to deliver tangible value, resilience, and sustainable ownership for our clients. With a global presence and diverse delivery strategies supported by AI Labs, AI Pods, and Global Capability Centers, we enable our teams to co-create scalable platforms across various regions and time zones.Role OverviewAs a pivotal player in our ERP program, you will spearhead the data strategy, ensuring comprehensive data readiness, effective conceptual data modeling, meticulous reporting data sourcing, and structured migration planning. Your efforts will cultivate a dependable, unified data foundation across all operational modules.Key ResponsibilitiesConduct thorough evaluations of legacy data sources:Inventory, Maintenance (MRO), Procurement, HR, Technical DocumentationIdentify critical data quality issues:Duplicates, missing entries, inconsistenciesData ownership and governance deficienciesRedundant or siloed datasetsEstablish a robust data cleansing and standardization framework.Create a comprehensive Data Readiness Assessment Report.Formulate an end-to-end Data Migration Strategy, encompassing:Migration methodologies (phased, module-wise, or big-bang)Data prioritization (master, transactional, historical)Develop Data Mapping Specifications:Mapping from legacy systems to ERP field-levelTransformation rules and standardization logicStrategies for handling missing or invalid dataDefine a Data Cleansing & Preparation Plan:Deduplication protocolsData enrichment processes as neededValidation checkpoints pre-migrationCraft a Migration Execution Plan:Migration cycles (mock runs, dry runs, final cutover)Rollback strategies in case of failureDowntime and cutover planningEstablish a Data Validation & Reconciliation Framework:Pre-migration vs post-migration validation rulesReconciliation reports (counts, totals, relationships)Sign-off criteria for each moduleGenerate key deliverables:Data Migration PlanData Mapping DocumentsData Validation & Reconciliation ReportsIdentify and enable innovative AI/ML use cases, such as:Predictive maintenance modelingInventory demand forecastingSupplier performance analyticsUtilize AI tools for:Data profiling and anomaly detectionAssessing data quality and recommending cleansing actionsAdvanced analytics and insights generation
Join the Devsinc Team! We are seeking a passionate and skilled Lead Data Engineer to become a vital part of our innovative data team. In this crucial position, you will spearhead the design and optimization of data pipelines, turning raw data into insightful analytics that drive informed decision-making. Your collaborative spirit and deep expertise in data engineering will significantly influence our data architecture, ensuring data integrity and accessibility for our organization.Key Responsibilities:Architect, develop, and refine scalable data pipelines and models to enhance the extraction, transformation, and loading (ETL) processes.Engage with data scientists, analysts, and business stakeholders to identify data needs and deliver effective data solutions that align with strategic objectives.Maintain high standards of data quality, consistency, and accuracy by implementing robust validation and testing processes.Leverage cloud services and data warehousing technologies to manage substantial datasets efficiently.Oversee and resolve issues in production data pipelines, ensuring data availability and reliability.Participate in data governance efforts by promoting best practices in data security, privacy, and compliance.Stay abreast of industry trends and advancements in data engineering technologies.
Devsinc is on the lookout for a skilled Data Engineer with at least 2 years of professional experience to become a vital part of our expanding data team. In this exciting role, you will architect and create scalable data pipelines, engage with advanced cloud platforms, and establish the groundwork for analytics that inform key business decisions. From your first day, you’ll receive mentorship from senior engineers, work with a cutting-edge cloud stack, and witness the significant impact of your contributions.Key Responsibilities:Design, develop, and sustain automated ETL/ELT data pipelines for both structured and unstructured datasets.Create and refine scalable, secure, and cost-effective cloud data solutions using AWS, Azure, or GCP.Model, clean, and transform data to facilitate analytics, dashboards, and reporting use cases.Implement automated testing, monitoring, and alerting to guarantee high data quality and reliability.Develop high-performance Python-based services and utilities for data ingestion and processing.Engage with APIs, event-driven systems, and streaming platforms to support real-time data workflows.Collaborate with cross-functional teams (Data Science, Backend, DevOps, Product) to gather requirements and deliver custom data solutions.Adhere to strong software engineering best practices — including clean code, modularity, version control, and CI/CD.Document architecture, data flows, schemas, and development standards.Keep abreast of the latest data engineering tools, frameworks, and cloud-native technologies.
Join Octopus Digital, a subsidiary of Avanceon Limited, as a Data Engineer and play a pivotal role in designing and implementing sophisticated data warehouse solutions across our organization. We are seeking skilled professionals who are adept at managing vast volumes of structured and unstructured data using cutting-edge technologies.Job Responsibilities:Apply hands-on expertise in Azure or AWS platforms.Utilize Spark and Python for data processing tasks.Design and create efficient codes, scripts, and data pipelines to handle both structured and unstructured datasets.Oversee the management of data ingestion pipelines and stream processing.Develop and optimize complex SQL queries and shell scripts.Conduct Big Data querying to derive insights.Work with NoSQL databases to support data needs.Experience with Hadoop distributions, particularly Azure DataLake HDFS.Certification or training in Data Lake HDFS is an added advantage.Demonstrate the ability to meet deadlines, troubleshoot issues, and provide resolutions with minimal supervision.
Role Overview:Join Adal Fintech as a Senior Data Engineer and play a pivotal role in building and optimizing our data infrastructure. You will leverage your expertise in SQL, PL/SQL, Stored Procedures, Database Query Optimization, SSIS, Apache Spark, and Python to design and enhance data pipelines and ETL workflows that are both efficient and scalable, supporting our business intelligence and analytics goals.About AdalFi:AdalFi is at the forefront of revolutionizing digital lending in Pakistan. We are developing the country’s fastest-growing AI-driven digital lending platform, empowering banks to launch innovative credit solutions swiftly. By harnessing cutting-edge AI and data analytics, we enable financial institutions to make informed and rapid lending decisions, significantly enhancing access to credit for millions.Responsibilities:• Develop and maintain robust ETL processes and data pipelines utilizing SQL, PL/SQL, SSIS, Apache Spark, and Python.• Create and fine-tune complex queries and stored procedures to ensure optimal performance.• Manage large-scale structured and unstructured datasets, ensuring their quality, security, and compliance.• Collaborate with Business Intelligence teams and stakeholders to deliver reliable, scalable data solutions.• Document technical designs and workflows to facilitate knowledge sharing.Ideal Candidate:• Minimum 4 years of experience in the Data Engineering domain.• Proficient in SQL, PL/SQL, Stored Procedures, query optimization, and performance tuning.• Proven experience with ETL tools (SSIS), big data technologies (Apache Spark), and Python programming.• Strong grasp of data modeling, warehousing, and relational database management.• Familiarity with version control systems like Git, CI/CD practices, and collaborative problem-solving skills.Qualifications:• Bachelor’s degree in Computer Science, Information Technology, or a related field.• Experience with cloud computing platforms such as AWS, Azure, or GCP.• Understanding of data governance principles, security protocols, and compliance regulations.• Exposure to NoSQL databases and real-time data processing methodologies.
Job Overview:Join Creative Chaos, a leader in innovation, as a Senior Data Scientist. We seek an accomplished professional with a deep background in data analysis, machine learning, and statistical modeling. Your expertise will be pivotal in analyzing large datasets, deriving actionable insights, building predictive models, and facilitating data-driven decisions across diverse projects.Key Responsibilities: Lead and oversee data science initiatives, from problem identification and data collection to analysis, modeling, and deployment of machine learning solutions. Collaborate with cross-functional teams to define business challenges and transform them into impactful data science projects. Design, implement, and refine machine learning algorithms and statistical models to solve intricate business problems. Perform exploratory data analysis to uncover patterns and trends in extensive datasets. Partner with data engineers to create efficient data pipelines for streamlined data processing. Assess model performance using statistical metrics and validation methods. Communicate insights and findings effectively to stakeholders through comprehensive reports and presentations. Stay updated with the latest trends and advancements in data science, machine learning, and related domains. Mentor junior data scientists, fostering their professional growth. Qualifications: Bachelor's degree in Computer Science, Statistics, Mathematics, or a related discipline. A minimum of 5 years of experience in data science. In-depth knowledge of machine learning algorithms, statistical modeling, and data mining techniques. Proficiency in programming languages such as Python or R for data analysis. Experience with big data frameworks and technologies, including Hadoop, Spark, and SQL. Familiarity with deep learning frameworks like TensorFlow or PyTorch is advantageous. Strong analytical and problem-solving capabilities. Exceptional verbal and written communication skills. Ability to work effectively in collaborative, cross-functional teams. Detail-oriented with the capacity to manage multiple tasks and projects concurrently. Benefits: Paid Time Off Work From Home Health Insurance Outpatient Department (OPD) Training and Development Opportunities
Join our dynamic team at Metromakro as a Senior Category Manager - End Customer (SCO). In this pivotal role, you will be responsible for strategizing and managing product categories that directly influence customer satisfaction and business growth. Your expertise will guide our product selection, pricing strategies, and promotional activities, ensuring we meet the evolving needs of our end customers.We are looking for a passionate leader who can analyze market trends, collaborate with cross-functional teams, and drive initiatives that enhance our product offerings. If you thrive in a fast-paced environment and are eager to make an impact, we want to hear from you!
Join our dynamic team as a Senior Data Migration Engineer, where you will play a crucial role in designing and implementing extensive database migration pipelines from MS SQL and PostgreSQL environments to a cohesive PostgreSQL architecture. This position demands a high level of proficiency in ensuring data consistency, optimizing performance, and executing production-grade migrations. This role is based in Saudi Arabia, and we encourage talented developers from Pakistan who are ready to relocate to apply. Candidates with prior experience in the Saudi Arabian IT landscape will be prioritized, as local knowledge can significantly enhance adaptation to our work culture and project demands.
Are you eager to find fulfillment in your work? Do you aspire to create meaningful change and positively impact lives? Would you like to join a dynamic team that challenges the mundane and strives for excellence?If so, you’re in the right place! webook.com is recognized as Saudi Arabia's premier event ticketing and experience booking platform, leading the industry with cutting-edge technology, remarkable features, and swift service that has facilitated over 2 billion sales for major events across the Kingdom.Role Overview: We are seeking a Business Excellence Manager to enhance and sustain our organization’s performance metrics, transforming data into actionable insights. This pivotal role will involve collaboration across various departments to monitor KPIs, optimize reporting processes, and assist leadership in making informed, data-centric decisions.The ideal candidate will possess strong analytical skills, attention to detail, and the ability to convert complex data into comprehensible business narratives.Key ResponsibilitiesEstablish and uphold organization-wide KPIs across departments, ensuring precision and consistency.Compile Weekly Business Review (WBR) and Monthly Business Reports for senior management.Collaborate with department leaders to define and enhance performance metrics and dashboards.Design and automate data pipelines using SQL, Excel, and Python.Identify operational inefficiencies and propose actionable improvements.Ensure alignment between operational performance, business objectives, and strategic priorities.Assist in special analytical projects and in-depth analyses as requested by leadership.
Join the innovative team at Devsinc as a Software Engineer II – AI & Data Engineering. We are seeking a talented individual with over 2.5 years of professional experience in developing and deploying robust AI/ML systems, applications powered by LLMs, and scalable data engineering solutions.This position demands a strong foundation in AI/ML Engineering, MLOps, Backend Engineering, and Data Engineering. You will take ownership of the project lifecycle, from the design of LLM applications, RAG pipelines, embeddings, and inference systems to the construction of ETL/ELT pipelines, cloud-native infrastructures, and architectures for real-time data processing.Key Responsibilities:Craft, develop, enhance, and deploy AI/ML models, including LLM-powered applications, RAG pipelines, embeddings, vector search architectures, and inference systems tailored for real-world applications.Develop and refine high-performance Python APIs, microservices, and backend services for AI workloads, collaborating with Engineering teams, Project Managers, and business stakeholders to deliver scalable, production-ready AI solutions.Establish and manage MLOps workflows and cloud-native infrastructures across AWS, Azure, and GCP, covering experiment tracking, model versioning, deployment automation, monitoring, and model optimization techniques like hyperparameter tuning and quantization.Design, develop, and sustain scalable ETL/ELT pipelines for both structured and unstructured datasets.Create and enhance data transformation, cleansing, validation, and quality frameworks, utilizing distributed and streaming technologies such as Kafka, Spark, Kinesis, and Pub/Sub for real-time data processing.Guarantee reliability, scalability, security, and cost-efficiency across AI and data infrastructures, while documenting architectural decisions, technical workflows, and engineering standards.
About Jeeny:Jeeny is an innovative mobile application dedicated to enhancing daily commuting and transportation. Our mission is to connect users with their preferred modes of transport, making mobility accessible, affordable, and flexible for everyone. Established in 2014 as Easy Taxi and rebranded in 2016, Jeeny now offers a variety of services and operates in Saudi Arabia and Jordan, with offices in major cities such as Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.Job OverviewAs the Growth Manager for Insights & Analytics, you will be a key player in our commercial team, the driving force behind our marketplace's growth. Your role involves transforming complex data into actionable insights that fuel impactful growth initiatives and support strategic decision-making. Collaborating closely with Marketing, Product, and Operations teams, you will spearhead CRM and DRM strategies while managing growth expenditures to optimize ROI. Moreover, you will supervise budget allocation, ensuring that every marketing dollar and incentive contributes to measurable and sustainable growth, as well as long-term profitability.Key Responsibilities:CRM/DRM Strategy & Lifecycle ManagementCampaign Development: Create and implement lifecycle campaigns for passengers and partners, focusing on onboarding, activation, reactivation, retention, and engagement through various channels (in-app, push notifications, email, SMS).Segmentation & Personalization: Develop dynamic segmentation models using RFM (Recency, Frequency, Monetary) and behavioral data to customize messaging and incentives, maximizing engagement and loyalty on both sides of the marketplace.Performance Analysis: Monitor CRM/DRM metrics, derive insights for actionable improvements, and optimize campaign ROI through data-driven iterations.Continuous Experimentation: Conduct A/B, multivariate, incentive, and journey tests to discover significant growth drivers throughout the user and partner lifecycle.Marketplace Metrics: Analyze key marketplace metrics, identifying friction points and opportunities for enhancement in acquisition, activation, reactivation, and retention.Advanced Analytics: Utilize advanced analytics and funnel modeling to improve conversion efficiency across the user/partner journey.Impact Measurement: Implement incrementality and cohort analyses to assess the true impact of growth initiatives and guide resource allocation.Insight Synthesis: Convert insights into clear, actionable strategies that inform leadership decisions and drive sustainable marketplace growth.Playbook Development: Design scalable growth playbooks that document both successes and lessons learned.
Expeditors International of Washington, Inc. seeks an Order Management Lead Agent in Lahore. This position centers on enhancing the order management process and ensuring each step in the workflow runs smoothly. Success in this role depends on effective collaboration with teams and stakeholders to maintain strong service and customer satisfaction. Key responsibilities Supervise and guide a team handling daily order management tasks Coordinate with both internal colleagues and external partners to improve service delivery Find opportunities to streamline workflows and boost operational efficiency Address customer needs and help resolve issues related to orders Role focus This role requires a hands-on approach to leading team efforts, improving processes, and supporting customers throughout the order lifecycle.
