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Customer Success Lead

Aqua VoiceSan Francisco
On-site Full-time

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Experience Level

Experience

Qualifications

What We're Looking For- At least 3 years of experience in customer success, account management, or a related field- Proficient with technical products and adept at engaging with users who expect in-depth knowledge- Exceptional writing skills, as most communication will be asynchronous- Experience with prosumer or developer-oriented products is advantageous

About the job

About Aqua Voice

At Aqua Voice, we are pioneering the voice input layer for the AI era. Our commitment to training our own models and developing deep operating system integrations allows us to maintain control over the entire stack, ensuring superior voice capabilities.

As the landscape of work evolves, the role of individual contributors is transforming; now, you will be managing AI agents. This shift towards voice interaction is a perfect match for our innovative approach.

Unlike traditional conversational agents, we advocate for an interaction model that emphasizes 'voice in, text out' (VITO). We believe that voice technology should operate above application layers, enabling a small company like ours to push the boundaries of what's possible.

Our enthusiasm for this opportunity is unwavering, and we are excited about the results we've achieved so far. We invite you to be part of our journey.

The Role

As the Customer Success Lead, you will be the primary point of contact for our customers from onboarding to renewal.

Onboarding: You will facilitate behavior changes by helping users adopt new habits and quickly realize value from our products.

Retention: You will analyze usage patterns and proactively engage with users when issues arise.

Expansion: You will identify opportunities for individual users within organizations to transition to team deployments and pursue these opportunities.

Feedback: Being closest to our users, your insights will directly influence product decisions.

We're in the early stages of our journey, and you'll have the unique chance to help define our approach rather than following a pre-existing playbook.

About Aqua Voice

Aqua Voice is at the forefront of developing voice input technologies for the artificial intelligence age, focusing on comprehensive model training and deep integrative solutions.

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