About the job
About Aqua Voice
At Aqua Voice, we are pioneering the voice input layer for the AI era. Our commitment to training our own models and developing deep operating system integrations allows us to maintain control over the entire stack, ensuring superior voice capabilities.
As the landscape of work evolves, the role of individual contributors is transforming; now, you will be managing AI agents. This shift towards voice interaction is a perfect match for our innovative approach.
Unlike traditional conversational agents, we advocate for an interaction model that emphasizes 'voice in, text out' (VITO). We believe that voice technology should operate above application layers, enabling a small company like ours to push the boundaries of what's possible.
Our enthusiasm for this opportunity is unwavering, and we are excited about the results we've achieved so far. We invite you to be part of our journey.
The Role
As the Customer Success Lead, you will be the primary point of contact for our customers from onboarding to renewal.
Onboarding: You will facilitate behavior changes by helping users adopt new habits and quickly realize value from our products.
Retention: You will analyze usage patterns and proactively engage with users when issues arise.
Expansion: You will identify opportunities for individual users within organizations to transition to team deployments and pursue these opportunities.
Feedback: Being closest to our users, your insights will directly influence product decisions.
We're in the early stages of our journey, and you'll have the unique chance to help define our approach rather than following a pre-existing playbook.
