About the job
About TaskRabbit:
TaskRabbit is an innovative marketplace platform that connects individuals with skilled Taskers who assist with a variety of everyday tasks, including furniture assembly, handyman services, moving assistance, and more.
Our mission at TaskRabbit is to transform lives one task at a time. We celebrate a culture of innovation, inclusivity, and dedication to hard work. We thrive on collaboration and a fast-paced environment, seeking talented, entrepreneurial, and data-driven individuals passionate about empowering others to pursue their passions. In collaboration with IKEA, we are creating more opportunities for individuals to earn a consistent and meaningful income on their own terms, fostering lasting relationships with clients across the globe.
As a hybrid organization with team members across the US and EU, TaskRabbit has been recognized as one of the Built In , Best Places to Work from 2022 to 2024, consistently ranking across various national and regional categories. Join us at TaskRabbit, where your contributions are meaningful, your ideas are valued, and your potential is unlocked!
This role is a Remote 6-month Contract and must be based within a reasonable commuting distance to our Paris market.
About The Role
As a Customer Success Manager, you will play a pivotal role in connecting busy individuals with reliable local Taskers who can assist with everything from home repairs to running errands. Our aim is to be the leading home services platform in every market we serve. You will help Taskers achieve their tasking goals using the TaskRabbit platform. Your responsibilities will include onboarding Taskers seamlessly, nurturing their growth, ensuring optimal utilization and retention, and boosting satisfaction with the platform. We take a proactive approach, anticipating the needs of Taskers before they arise. This local-level support leads to higher quality, greater retention, and increased satisfaction among Taskers. Your efforts will directly support our managed marketplace strategy, ensuring that every job is executed to the highest standard, encouraging both Taskers and clients to return for more.
You will oversee specific metropolitan areas, driving key performance metrics and aligning supply in those regions, ultimately resulting in increased invoices and revenue. As the face of TaskRabbit in your area, you will be recognized as a regional expert within our organization.
