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What You’ll DoOversee the entire customer experience with Antenna and our products, ensuring high levels of engagement, adoption, retention, and growth. Act as a trusted advisor for our customers, understanding their needs and challenges, and equipping them with customized applications or optimal usage of existing Antenna data and products. Identify and drive new use cases and value propositions by aligning customer business objectives with innovative applications of Antenna data. Collaborate closely with the entire commercial team to strengthen customer relationships and execute growth strategies, including monitoring customer health metrics and proactively addressing concerns. Effectively onboard and support our customers throughout their lifecycle, demonstrating how Antenna can facilitate strategic decision-making. Represent the voice of the customer within Antenna, working closely with the product team to provide timely and comprehensive feedback for new product features while understanding the necessary trade-offs and timelines. Contribute to the development of our customer success playbook, sharing insights to promote best practices for customer adoption and success.
About the job
Antenna stands as the premier provider of data and analytics tailored for subscription media services across the United States. Our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are trusted by leading brands within the media and entertainment industries. Leveraging an innovative AI-driven approach, Antenna seamlessly connects subscription activities with real consumer viewership, offering services, studios, and creators an unparalleled, comprehensive perspective on subscriber behavior to enhance acquisition, retention, and engagement strategies.
The Customer Success team at Antenna is pivotal in managing our most valued customer relationships. We advocate for our customers' business needs while serving as experts in Antenna's data offerings. Currently, we do not have open roles within the Customer Success team, but we are eager to connect with potential candidates.
Antenna promotes a remote-first culture and welcomes applicants eligible to work in the United States.
About Antenna
Antenna is a trailblazer in the realm of data and analytics for subscription media services, providing businesses with critical insights to navigate the complexities of the media and entertainment landscape. Our innovative solutions empower brands to make informed decisions that enhance their subscriber engagement and market performance.
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Full-time|On-site|New York, New York, United States
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Full-time|On-site|Sydney, New South Wales, Australia
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