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Customer Success Manager at DevSavant | LATAM

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess a strong background in customer success or account management, with a proven track record of managing customer relationships effectively. You should be adept at providing technical support and training, with excellent communication skills to influence and guide clients towards best practices. A strong understanding of software solutions and a passion for customer advocacy are essential.

About the job

At DevSavant, we pride ourselves on being a premier technology partner, excelling in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. Our commitment to delivering innovative and high-quality solutions is matched only by our dedication to fostering a culture of growth and well-being among our employees. Join us and thrive in a supportive environment designed for success.

We are representing a client that is a global leader in the channel management sector. We are in search of a dynamic Customer Success Manager (CSM) who is not only experienced in digital marketing but is also passionate about crafting transformative marketing strategies and initiatives. This esteemed client is recognized as the #1 in their industry, consistently outpacing competitors.

As a Customer Success Manager, you will be an integral part of our Customer Success team. Your primary responsibilities will include managing a dedicated portfolio of named customers, driving product adoption, achieving desired outcomes, and ensuring renewals and expansion. You will also play a versatile role that may include general support and onboarding tasks, all aimed at helping customers realize the ROI they expected from our solutions, ultimately leading to satisfied clients who renew their contracts.

Responsibilities

  • Deliver exceptional customer experiences by ensuring prompt resolutions and influencing policies that enhance customer satisfaction.

  • Collect and analyze customer feedback to inform our sales process and product roadmap, ensure timely resolution of support tickets, advise on optimal configurations of the Impartner software, and provide strategic guidance to our clients' decision-makers.

  • Offer continuous technical and product support to clients; our CSMs are frequently sought after for best practices and training. You will assist clients in strategizing the best ways to leverage our software based on their business needs and use cases.

  • Manage customer contracts and the renewal process effectively.

  • Regularly communicate with customers regarding their adoption trends, usage metrics, and business plans.

  • Identify opportunities for customers to become advocates for Impartner through testimonials and case studies.

About DevSavant

DevSavant is a leading technology partner specializing in cutting-edge solutions across various domains including Software Development and AI. Our focus on innovation and quality ensures that we deliver exceptional results, fostering a collaborative culture that prioritizes employee growth and well-being.

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