About the job
The Customer Success Manager at Lumafield focuses on supporting clients throughout their journey with Lumafield’s solutions. Based in Boston, this position works directly with customers to understand their goals and ensure they gain maximum value from the products. Acting as a trusted advisor, the Customer Success Manager provides reliable guidance and support tailored to each client’s needs.
What you will do
- Guide new customers through onboarding and help them get started with Lumafield’s products
- Develop and nurture long-term relationships with clients
- Work closely with customers to understand their specific challenges and objectives
- Provide expert assistance and recommendations to help clients achieve success
- Spot opportunities to introduce additional products or services that fit client needs
- Support customer satisfaction, encourage retention, and contribute to account growth
Location
This role is located in Boston, MA.

