About the job
What We Do
Suger empowers revenue teams to enhance their sales effectiveness by streamlining the workflows necessary for transactions in cloud marketplaces. Our innovative platform simplifies the processes of buying, selling, and managing deals across major cloud providers such as AWS, Azure, Google Cloud, Alibaba, Oracle, and Snowflake, thereby facilitating a seamless purchasing experience for our clients.
Our rapid growth is a testament to our position as the leading orchestration system for the burgeoning B2B Cloud Marketplaces sector, leveraging artificial intelligence and integrating with essential operational systems.
Currently, we serve over 250 B2B clients, including industry giants like Snowflake and Intel, as well as dynamic startups such as Glean and Vanta.
Role Overview
As a Customer Success Manager specializing in Implementation and AI Enablement, you will oversee the entire implementation lifecycle for our customers, ensuring that mission-critical revenue workflows are executed accurately and efficiently. This pivotal position encompasses:
- Complete ownership of implementation processes
- Comprehensive customer training and enablement
- AI-driven execution and insights into product usage
Your role will extend beyond customer onboarding; you will train both our clients and Suger’s AI agents to proficiently navigate cloud marketplace workflows, ensuring that knowledge is documented, organized, and scalable.
This is a dynamic, hands-on position for individuals who thrive in technical and systems-oriented environments, eager to establish repeatable processes and optimize product learning from genuine customer interactions.
