Customer Success Manager for Key Accounts

About DialpadDialpad is the premier AI-driven customer communications platform that is revolutionizing the way businesses interact with their clients. Over 50,000 global enterprises—such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—trust Dialpad to strengthen their customer relationships through real-time, AI-powered insights. For further details, visit dialpad.com.Our CultureAt Dialpad, you will join a collaborative team committed to a unified goal: ensuring our customers and their employees achieve exceptional success. We recognize that every conversation is significant, and we are enhancing each interaction with a platform that delivers real-time insights and automation.We promote continuous growth, encouraging our employees to leverage cutting-edge AI to improve both our platform and their personal skills. We seek individuals who not only meet but exceed our expectations. Our ambitious goals require a team that operates at the highest level, characterized by traits such as: Resourceful, Inquisitive, Positive, Tenacious, and Compassionate.Your RoleAs a Software Development Engineer in Test (SDET) at Dialpad, you will spearhead the development of scalable, world-class mobile test automation frameworks, enabling our engineering teams to deliver products with assurance and agility.We are in search of a quality champion who can seamlessly connect development and testing. You should possess excellent verbal and written communication skills, and be adept at collaborating with a geographically distributed team to realize a shared vision. Your responsibilities will include enhancing and maintaining mobile testing frameworks, influencing design decisions, and collaborating closely with senior developers.This position will report to a Quality Engineering Manager based in the USA.

About Dialpad Dialpad is an AI-native business communications platform that brings together calling, messaging, meetings, and contact center features in one solution. The platform uses AI to understand conversations as they happen, helping businesses improve customer interactions and gain actionable insights. More than 70,000 organizations worldwide, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger connections with their customers through AI-powered tools. Dialpad leads innovation in the communications space with its Agentic AI initiative. This technology enables intelligent agents to analyze conversations and take proactive steps, such as automating workflows, resolving issues, and supporting revenue growth in real time. Learn more at dialpad.com. Working at Dialpad AI is central to how Dialpad operates. Team members use advanced AI tools to work efficiently, think creatively, and deliver strong results. The company values every conversation and has built a platform that turns these exchanges into insights for clients and employees alike. Dialpad looks for people who are curious and set high standards for themselves. The team pursues ambitious goals and values those who are: Scrappy Curious Optimistic Persistent Empathetic Location This Applied Scientist role is based in Kitchener, Canada.

About DialpadDialpad is a premier AI-driven customer communications platform that revolutionizes how businesses interact with their clients. With over 50,000 global users, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to forge stronger connections through real-time AI insights. Discover more at dialpad.com.Our CultureAt Dialpad, we foster a collaborative environment where every team member contributes to our mission of making customers and their employees exceptionally successful. We believe in the significance of each conversation and are enhancing every interaction with a platform that provides real-time insights and automation.We thrive on continuous improvement, encouraging every employee to leverage cutting-edge AI to refine our platform and their own capabilities. We seek individuals who not only meet our rigorous standards but exceed them. Our ambitious goals require a team that operates at a high caliber. We value traits fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Software Development Engineer in Test (Sr. SDET) within Agentic QA, you will be responsible for the test automation and quality frameworks that underpin Dialpad's AI Voice Agent services. This entails developing automated tests for comprehensive product experiences, ranging from the frontend UI to backend services, APIs, and audio/text interactions. You will evaluate orchestration flows, agent configuration experiences, and guardian safeguards to establish robust automated coverage for functionality, performance, reliability, UX, and more.In this position, you will create extensive automated test infrastructure and collaborate closely with the development team to enhance the testability, stability, and overall delight of our rapidly evolving AI platform for customers.

About DialpadDialpad is the premier AI-enhanced customer communications platform, revolutionizing the way businesses engage with their customers. With over 50,000 companies globally — including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — Dialpad empowers organizations to forge stronger customer relationships through real-time, AI-driven insights. Discover more at dialpad.com.Join the Dialpad TeamAs a member of Dialpad, you will collaborate with a dedicated team focused on our mission to ensure the success of our customers and their employees. Every conversation is significant, and we are enhancing each interaction with our platform that provides real-time insights and automation. We champion continuous growth, where every team member utilizes cutting-edge AI to refine our platform and improve their skills. We are in search of individuals who not only meet our high standards but exceed them. Our aspirations are ambitious, and achieving them necessitates a team that operates at peak performance. We value traits that are essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Account Manager (TAM), you will collaborate across teams to support Dialpad’s most significant and intricate clients. Through cultivating trusted relationships, you will provide tailored, strategic consultations and proactively pinpoint opportunities to enhance the value businesses deliver to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad.The Customer Experience (CX) Organization is dedicated to delighting customers at every touchpoint. We prioritize understanding and meeting the evolving needs and expectations of our clients, and we are committed to working collaboratively to provide seamless and memorable interactions.

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses engage with their customers. With over 50,000 global clients, including renowned brands such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, we empower companies to enhance customer relationships through real-time, AI-generated insights. Explore more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team, striving toward our mission of ensuring the success of our customers and their employees. We recognize the significance of every conversation, and we are committed to elevating each interaction with a platform that delivers real-time insights and automation. Our culture emphasizes continuous growth, where every team member harnesses cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but surpass them. Our ambitious goals require a dedicated team that operates at the pinnacle of performance. We value traits such as being Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Software Engineer on the Billing team, you will take ownership of various components within our billing system. Collaborating closely with fellow engineers, you will build scalable billing APIs and develop tools to optimize our billing platform while assisting our support teams. Additionally, you will contribute to the next generation of our billing platform leveraging microservices architecture.This position reports to our Engineering Manager and is based in our Kitchener Office.Your engineering expertise will enrich our team. We welcome candidates from diverse engineering backgrounds—whether frontend, backend, or otherwise—as long as you bring enthusiasm and a willingness to learn. You take pride in creating resilient, well-designed, long-term solutions that provide efficiency and save time in the long run.What You Will DoContribute to the architecture of the billing platform to ensure it scales effectively and supports the rapid growth of Dialpad's customer base.Develop reusable, well-defined APIs that enhance system performance.

About DialpadDialpad is at the forefront of transforming customer communications through our cutting-edge AI-powered platform. With over 50,000 companies, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, relying on us, we are dedicated to enhancing customer interactions with real-time, AI-driven insights. Discover more at dialpad.com.The Dialpad ExperienceAs a part of Dialpad, you will be joining a dynamic team that champions our mission of empowering customers and their teams for unparalleled success. We believe every conversation is crucial, and our platform elevates each interaction through real-time insights and automation.We are committed to constant evolution, encouraging every team member to harness industry-leading AI to enhance both our platform and personal growth. We are looking for individuals who not only meet our high standards but exceed them. Our ambitious goals require a team that operates at peak performance, and we value traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Support Engineer at Dialpad, you will be pivotal in maintaining our cloud-based communications platform and ensuring a seamless customer experience. Collaborating closely with Engineering, Product, and Sales, you will take ownership of complex technical issues and drive them to resolution. This role is perfect for someone who thrives in a fast-paced environment, excels in problem-solving, and is passionate about delivering outstanding customer service.

Role overview The Founding AI Systems Engineer at Dialpad will play a central part in shaping the architecture and development of advanced AI systems for the company’s communication products. This early technical leadership role is hands-on, requiring close work with engineering, product, and research teams in Kitchener, Canada. What you will do Design and build AI-driven systems that support Dialpad’s suite of communication solutions. Collaborate with cross-functional teams to integrate new technologies into existing and future products. Offer technical expertise and help define the engineering direction for AI-related projects. Collaboration and impact This position involves both technical execution and strategic input. Expect to work alongside colleagues from diverse backgrounds, contributing to the foundation and future growth of Dialpad’s AI capabilities.

D2L is a pioneering cloud company revolutionizing education and shaping the Future of Work. The traditional methods of teaching and learning are undergoing an unprecedented transformation, with D2L leading this essential change.We embrace innovative models of teaching and learning that foster a personalized, student-centric experience—resulting in enhanced retention, engagement, satisfaction, and outcomes for learners of all ages across schools, campuses, and organizations.D2L is fundamentally altering the landscape of learning by offering a next-generation learning environment and solutions that engage and inspire learners. Our platform stands out as easy to use, flexible, and intelligent, setting us apart from any other educational solution provider.For over 25 years, our unwavering mission has been to transform the learning experience globally, thereby enhancing human potential around the world.Every application we receive is thoroughly reviewed by our Talent Acquisition team—ensuring that a real person evaluates your resume. While we utilize AI tools for internal tasks like meeting notes and summaries, they do not influence resume assessments or hiring decisions.Do you possess the skills and passion to help us reshape global education? D2L's Test Developers are dedicated to delivering high-quality, secure, and high-performing software, tackling both technical and non-technical testing challenges.MAKE A DIFFERENCE!Your contributions will impact technology that transforms education for millions, providing a unique opportunity to make a significant difference in the world!LOVE HOW YOU DO ITCollaborate within an Agile development team that includes Developers, Testers, Designers, a Technical Product Manager, and a Development Manager.Engage with diverse problems across various areas, gaining exposure to a multitude of technologies.All team members play a vital role in defining requirements, development, and testing the challenges we address.Our testers are adaptable and can prioritize their time based on team and project needs.

Dialpad is hiring an AI Productivity Analyst in Kitchener, Canada. This position focuses on using artificial intelligence to improve how the company works and operates. Role overview The AI Productivity Analyst will examine data tied to productivity and daily operations. The main goal is to uncover trends and patterns that affect how efficiently teams and systems perform. What you will do Analyze productivity and operational data Identify trends and patterns that influence efficiency Develop clear, actionable recommendations based on findings About Dialpad Dialpad creates AI-powered communication tools for businesses. The company values practical problem-solving and relies on data-driven decisions to guide its work.

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses engage with their customers. Over 50,000 organizations worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance their customer relationships through real-time, AI-powered insights. Discover more at dialpad.com.About Your RoleAs a valued member of the Platinum Support team, you possess exceptional problem-solving skills and thrive in a dynamic environment. You will be the go-to person for troubleshooting and resolving technical issues faced by our customers and partners. Your role is vital in assisting partners who support our product with their end users. If you enjoy helping others navigate complex challenges and can effectively communicate next steps and resolutions, you may be the perfect fit for this position. A minimum of three years of experience in a call center setting, preferably in a SIP/Telco environment, is required. Additionally, familiarity with LAN/WAN, Cloud technologies, and VoIP will be advantageous.

About Us Acceldata is a pioneering leader in Enterprise Data Observability, established in 2018 and supported by prestigious investors such as Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures. As a Series-C funded organization, we are based in Silicon Valley.Our groundbreaking Enterprise Data Observability Platform empowers enterprises to create and manage world-class data products by ensuring their data is reliable, trustworthy, and equipped to support today's most critical technologies, including AI, LLMs, Analytics, and DataOps.As a SaaS offering, Acceldata is the trusted choice for renowned global corporations, including HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many others.About AcceldataAt Acceldata, we are transforming the way enterprises manage, observe, and optimize their data platforms. Our mission is to deliver a cohesive enterprise-grade data observability and modernization platform that integrates effortlessly across cloud, hybrid, and on-premises environments.The Acceldata Open Data Platform (ODP) consolidates the best components of the modern data ecosystem, incorporating technologies such as Hadoop, Spark, Hive, Trino, Kafka, NiFi, MLFlow, Pinot, and more. This enables organizations to execute complex analytical workloads at scale while maintaining flexibility and avoiding vendor lock-in.About the RoleWe are on the lookout for a Senior Software Engineer with at least 7 years of experience in distributed systems or data platform development. In this pivotal role, you will design, develop, and scale components of the Acceldata Open Data Platform (ODP), contributing to open-source technologies and addressing real-world challenges in large-scale data infrastructure.This is a full-time, on-site position open to candidates holding valid work authorization.Why Join UsAt Acceldata, your contributions will extend beyond just writing code; you will be instrumental in shaping the foundation of modern data platforms leveraged by some of the world’s largest enterprises. Collaborate with experienced engineers and open-source contributors who are passionate about tackling complex distributed systems challenges at scale. Each project you undertake will have a direct impact on how data platforms are managed, observed, and optimized across hybrid and cloud ecosystems.This is your opportunity to create technology that truly matters—software that drives mission-critical pipelines, scales to petabytes, and influences the open-source community as a whole. We operate at a fast pace, value creativity, and reward innovation. If you’re eager to make a meaningful impact, we’d love to hear from you!

About DialpadDialpad is a pioneering AI-driven customer communications platform, revolutionizing the way businesses connect with their clients. Trusted by over 50,000 companies worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to strengthen customer relationships through real-time, AI-powered insights. Explore more at dialpad.com.Join Us at DialpadAt Dialpad, you will be part of a dynamic and collaborative team focused on our common goal of ensuring our customers and their teams achieve outstanding success. We recognize the significance of every conversation, elevating each interaction with a platform that delivers real-time insights and automation tailored for our clients.We champion continuous improvement, enabling every team member to utilize cutting-edge AI to enhance our platform and their own expertise. We seek individuals who not only meet our rigorous standards but also exceed them. Our aspirations are ambitious, and fulfilling them demands a team that operates at the pinnacle of excellence. We look for individuals who embody the traits that contribute to our success: Resourcefulness, Curiosity, Optimism, Persistence, and Empathy.Your RoleAs the Manager of the Technical Account Managers (TAMs), you will guide and nurture a team of TAMs who cater to Dialpad's most significant and intricate clients. Your responsibilities will encompass leadership, operational effectiveness, and enhancing TAM performance against clearly defined objectives, including proactive client interactions, time-to-resolution metrics, and customer satisfaction scores.Having previously served as a TAM (or equivalent), you are adept at engaging with complex technical scenarios, refining processes, and stepping into a senior escalation role when necessary. You will collaborate cross-functionally with Support, Customer Success, Sales, Product, and Engineering to guarantee that our TAM services are predictable, scalable, and intricately aligned with customer outcomes.

Who You Are:A Problem Solver in Ambiguous Environments. You excel in dynamic settings where specifications may not be clear. Your ability to define challenges while crafting solutions makes you a valuable asset.A Systems Thinker Bridging Hardware and Software. You take pride in ensuring the reliability of intricate systems and understand how to apply Gall’s Law effectively. Your troubleshooting approach considers the holistic interactions between components.A Collaborative Team Player. You thrive in collaboration with hardware engineers, backend teams, field operations, and customer support, ensuring smooth communication and shared success.What We Need:Comprehensive Management of Device Firmware. You will oversee all aspects of firmware development, from inception through deployment to post-launch support.

About Us Acceldata stands at the forefront of Enterprise Data Observability, pioneering solutions since our inception in 2018. Supported by prominent investors like Insight Partners, March Capital, and Lightspeed, we have grown to become a Series-C funded entity headquartered in the tech hub of Silicon Valley.Our innovative Enterprise Data Observability Platform, the first of its kind, empowers enterprises to construct and manage exceptional data products, ensuring that data is reliable, trustworthy, and ready to fuel critical technologies such as AI, LLMs, Analytics, and DataOps.As a SaaS solution, Acceldata is relied upon by leading global corporations including HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, and Dun & Bradstreet, among others.About AcceldataWe are changing the way enterprises oversee, manage, and enhance their data platforms. Our mission is to provide a cohesive enterprise-grade data observability and modernization platform that integrates effortlessly across cloud, hybrid, and on-premises environments.The Acceldata Open Data Platform (ODP) amalgamates cutting-edge technologies from the modern data ecosystem, including Hadoop, Spark, Hive, Trino, Kafka, NiFi, MLFlow, and Pinot, enabling organizations to execute complex analytical workloads at scale while preserving flexibility and preventing vendor lock-in.About the RoleWe are looking for a Software Engineer with at least 3 years of experience in distributed systems or data platform development. In this role, you will design, develop, and scale components of the Acceldata Open Data Platform (ODP), contributing to open-source technologies and addressing real-world challenges in large-scale data infrastructure.This is a full-time, on-site position, open to candidates with valid work authorization.Why Join UsAt Acceldata, your work will go beyond code—you will help shape the backbone of modern data platforms used by some of the largest enterprises worldwide. Collaborate with experienced engineers and open-source contributors dedicated to tackling intricate distributed systems challenges on a large scale. Each project you undertake will have a direct impact on how data platforms are managed, monitored, and optimized across hybrid and cloud ecosystems.Seize the opportunity to create technology that truly matters—software that drives essential pipelines, scales to petabytes, and influences the open-source community. We prioritize speed, creativity, and innovation, making this the ideal place for your ideas to become real systems that are recognized, utilized, and respected throughout the data ecosystem.

Who You Are:A Champion of Uncertainty. You thrive in dynamic environments where you can define problems as much as solve them, making informed decisions even with limited data.A User-Centric Engineer. You focus on building great products, considering user experience, asking insightful questions about the purpose behind features, and taking pride in delivering solutions that resonate with customers.An Empathetic Team Player. You enjoy collaborating with cross-functional teams, including designers and engineers, to address challenges and optimize product functionality. Your clear communication fosters a sense of shared success.What We Are Looking For:Ownership of Comprehensive Product Features. Manage user-facing features, from thermostat controls to energy optimization tools, ensuring they meet user needs and company standards.

D2L is a pioneering cloud-based company dedicated to revolutionizing education and shaping the Future of Work. As the landscape of teaching and learning undergoes its most significant transformation in history, D2L stands at the forefront of this pivotal change.Our innovative approach facilitates personalized, student-centered experiences, leading to enhanced retention, engagement, satisfaction, and outcomes for learners across all ages, whether in schools, universities, or corporate environments.At D2L, we are committed to disrupting traditional learning methodologies by providing a next-generation learning environment designed to engage and inspire. Our platform is recognized for its ease of use, flexibility, and intelligence, making D2L the leading provider of robust and innovative learning solutions.With a mission spanning 25 years, D2L remains steadfast in transforming the global learning landscape, ultimately striving to enhance human potential worldwide.How will I make an impact?We are seeking experienced software developers who are passionate about applying engineering best practices in their work. As a Senior Software Developer, you will leverage your expertise to empower teams, increase productivity, and drive effective decision-making through your contributions. Your insights and experiences will be critical in ensuring we invest in the right technologies to achieve our objectives.You will be engaged with a diverse range of technologies, including distributed systems, machine learning, user interface design, mobile applications, and cloud computing.

D2L is a forward-thinking cloud company that is revolutionizing the education landscape and shaping the Future of Work. We are at the forefront of a historic transformation in teaching and learning methodologies, positioning D2L as a pivotal player in this evolution.Our innovative approaches to education empower a personalized, learner-centric experience, leading to enhanced retention, engagement, satisfaction, and success for learners across the globe—whether in educational institutions, workplaces, or training programs.D2L is committed to redefining how the world learns by offering next-generation learning environments and solutions that captivate and motivate learners. Our platform is not only robust and innovative but also designed to be user-friendly and adaptable to diverse needs.With a steadfast mission that has driven us for 25 years, we are dedicated to transforming the learning experience worldwide, thereby enhancing human potential on a global scale.How will I make an Impact?We are seeking passionate Software Developers who are set to graduate in 2025. Your role will be instrumental in advancing our mission to leverage technology to transform education globally. Our software is utilized daily by millions, and we need developers ready to rise to this challenge. You will work on an array of technologies, including, but not limited to, distributed systems, automated test development, user interfaces, mobile, and cloud computing. As a developer at D2L, you will turn visionary ideas into reality.At D2L, our Software Developers are not just code writers; they are collaborators who engage closely with technical product managers, designers, and test developers. Your insights and perspectives will be vital in ensuring we are building effective solutions.

D2L is a pioneering cloud company dedicated to modernizing education and shaping the Future of Work. We are at the forefront of the most significant transformation in teaching and learning, leading the charge to innovate and inspire.Our cutting-edge models of education focus on personalized, student-centric experiences that enhance retention, engagement, satisfaction, and results for learners of all ages in schools, universities, and businesses.D2L is revolutionizing the learning landscape by providing an advanced learning environment and solutions that captivate and motivate learners. Our platform stands out for its ease of use, flexibility, and intelligence—there's no other company that delivers as robust and innovative a solution as D2L.For 25 years, we have remained committed to our singular mission: transforming the way the world learns and enhancing human potential globally.Every application is personally reviewed by a member of our Talent Acquisition team—yes, a real person evaluates your resume! While we utilize AI tools for streamlining tasks such as meeting notes and summaries, these tools do not rank resumes, make hiring decisions, or influence candidate evaluations.How will I make an Impact?We are seeking an experienced Software Developer who is enthusiastic about leveraging engineering best practices to create impactful software. As a senior developer, your previous experiences and insights will empower teams to increase productivity and effectiveness through your coding, decision-making, and knowledge-sharing.As a member of the D2L Labs team, you will spearhead the development and incubation of new products and features, integrating state-of-the-art techniques and tools into our sophisticated development workflows. You will engage in ongoing AI research to expand our understanding and capabilities, contributing to AI thought leadership by collaborating with strategic clients. Your contributions will build on our strong foundation of innovation, allowing the organization to capitalize on AI opportunities while navigating its challenges. You will cultivate a culture of continuous learning and innovation, ensuring we remain agile and responsive to the fast-changing technological landscape.

AECOM is looking for an Administrative Assistant to support daily operations in the Kitchener office. This position plays a key role in keeping the office organized and running smoothly. What you will do Manage calendars and schedules for staff and executives Handle incoming and outgoing correspondence Maintain records and organize documents Assist with a variety of administrative tasks as needed What we are looking for Strong communication skills Keen attention to detail Ability to work both independently and as part of a team Organizational skills and reliability This role focuses on supporting colleagues and executives, helping to ensure the office remains efficient and well-coordinated.