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Customer Success Manager - German Speaker

MongoDB, Inc.Frankfurt
Remote Full-time

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Experience Level

Manager

Qualifications

QualificationsMinimum of 5 years of experience in Customer Success, Account Management, Client Services, or a similar customer-focused role. A strong passion for advocating for your customers, effectively acting as an extension of their team within MongoDB. Technological proficiency and a willingness to learn about MongoDB and database technologies. Ability to operate autonomously, taking ownership of your customer portfolio and making strategic decisions to enhance customer outcomes. An entrepreneurial mindset, capable of adapting processes to best serve customer needs. A collaborative spirit, working closely with Sales, Professional Services, Tech Services, and the broader MongoDB ecosystem. Experience with database, cloud, and infrastructure technologies is advantageous. Bilingual proficiency in English and German is required.

About the job

As a Customer Success Manager at MongoDB, you will embark on an exciting journey where technology meets customer satisfaction. We are seeking a dynamic individual who thrives in uncertain environments and is capable of working independently while consistently prioritizing the customer experience. You will serve as a pivotal point of contact for MongoDB end users, utilizing your technical acumen and account management expertise to lead collaboration across various teams, including Sales, Professional Services, and Solutions Architects.

This position will be remote, based in Frankfurt, Germany.

About MongoDB, Inc.

MongoDB is a leading modern database platform designed to unleash the power of data, enabling developers and businesses to build applications that are scalable, flexible, and highly available.

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