Customer Success Manager II

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, enabling businesses to provide unparalleled customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service solution available, ensuring that companies can offer continuous and flawless support, ultimately enhancing their customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, a comprehensive solution designed to handle intricate queries that necessitate a human touch.Since our inception in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, establishing a benchmark for customer service excellence. Our core values drive us to push limits, operate with urgency, and consistently deliver exceptional value to our clients.What’s the Opportunity?As a Mid-Market Relationship Manager, you will drive growth by transforming potential into expertise. You will manage a portfolio of dynamic customers, empowering them to leverage the full potential of Intercom. We are building a premier sales team that is fast-paced, ambitious, and fiercely dedicated to success.At Intercom, our approach to sales is unique. We don’t merely sell; we form partnerships. We encourage our customers to integrate Intercom as the core of their operations, starting with sales professionals who think expansively, act swiftly, and embody integrity in every interaction.We are committed to the professional development of every Relationship Manager. Growth is not just a concept here; it’s integral to how we promote, educate, and lead. In a fast-paced environment that rewards ownership, creativity, and ambition, you will have the opportunity to expand your influence and make a meaningful impact.What Will I Be Doing?Manage and expand a portfolio of Intercom’s mid-market clients; focusing on measurable revenue growth, customer retention, and long-term loyalty.Collaborate with executives to identify challenges, present AI-driven solutions, and connect Intercom’s platform to tangible business outcomes.Develop and implement territory strategies aimed at surpassing basic maintenance; focusing on upselling, cross-selling, and multi-unit growth through robust, data-supported plans.Work cross-functionally with Marketing, Product, and Customer Success teams to translate actual customer requirements into product innovation and go-to-market strategies.Analyze customer feedback to enhance the overall customer experience and ensure satisfaction.

At Intercom, we're revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver exceptional customer experiences that truly resonate. Our premier AI agent, Fin, epitomizes this vision, providing businesses with around-the-clock, flawless customer support, and significantly enhancing customer interactions. Coupled with our Helpdesk, Fin forms the Intercom Customer Service Suite, offering AI-augmented assistance for complex queries requiring human touch.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service. Guided by our core principles, we continually strive to innovate, act with agility, and deliver unparalleled value to our clients.What’s the Opportunity?As a Commercial Relationship Manager, you will play a pivotal role in fostering growth within our current business landscape. Join us as we build a world-class sales organization, embarking on a thrilling journey ahead.At Intercom, we challenge the traditional sales approach. By placing our customers at the heart of our operations, we invite them to integrate Intercom into their core business strategies. We are committed to the growth and development of every team member, fostering an environment where internal promotion and creative contributions are valued. With our rapid expansion, you'll find abundant opportunities for advancement and ownership.Key ResponsibilitiesEstablish and nurture relationships with Intercom’s small business clientele, driving revenue growth and enhancing customer retention.Engage with existing customers to identify their business challenges and deliver tailored solutions leveraging our platform.Formulate strategic territory plans that highlight opportunities for upselling, cross-selling, and expanding into new business units while meeting business objectives.Acquire an in-depth understanding of customer businesses and goals, accurately forecasting sales pipelines.Collaborate with Marketing, Product, and Customer Success teams to relay customer insights that spur product innovation.Monitor and report on critical metrics related to customer growth, retention, and Intercom product utilization.Participate in team mentoring and development initiatives.

At Intercom, we are at the forefront of AI-powered customer service, dedicated to helping businesses create exceptional customer experiences.Our advanced AI agent, Fin, empowers organizations to provide seamless, round-the-clock customer support, transforming their customer interactions for the better. Coupled with our Helpdesk, Fin becomes part of the Intercom Customer Service Suite, delivering AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standard for customer service. We are propelled by our core values—pushing boundaries, building with speed and intensity, and delivering extraordinary value to our clients.What’s the opportunity?Intercom is revolutionizing how companies foster customer relationships by integrating AI into our platform. As businesses embrace AI capabilities, they seek trusted partners to navigate changes, demonstrate value, and ensure that AI adoption leads to tangible business outcomes.We are in search of a dynamic sales leader to build, scale, and enhance a team of Small Business Relationship Managers. This role is tailored for individuals who excel at nurturing early-career sales talent, instilling robust sales practices, and guiding teams through product evolution and market changes.In this pivotal role, you'll be instrumental in retaining and expanding our customer base while facilitating their transition along the AI journey—from traditional to pioneering.What will I be doing?Lead and develop an AI-savvy RM team:Recruit, onboard, and mentor Relationship Managers within the Small Business segment.Transform representatives into skilled consultative sellers who can confidently present AI-driven solutions.Cultivate a culture of curiosity, learning, and continuous improvement as our AI capabilities advance.Inspire a commitment to high standards of performance, accountability, and customer-centricity.Own the business and drive results:Take accountability for your team’s revenue, including renewals, expansions, and pipeline generation.Implement strong forecasting discipline, deal inspections, and operational excellence at scale.Maintain consistent CRM practices and adherence to sales processes.Balance immediate execution with long-term team development and overall business health.Facilitate modern, value-based, and technical sales:

Intercom is a leading AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences. Our innovative AI agent, Fin, is the most advanced customer service AI on the market, enabling businesses to provide continuous, flawless customer support that transforms their customer interactions for the better.Fin can seamlessly integrate with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution that offers AI-enhanced support for intricate queries that necessitate human intervention.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide. At Intercom, we are committed to redefining customer service standards, driven by our core values of innovation, speed, and exceptional value delivery.What’s the opportunity?As a Solutions Architect, you will serve as a trusted technical advisor to our clients, guiding them through the integration, deployment, and optimization of Intercom and Fin, our AI Agent. Collaborating closely with Customer Success Managers, Sales Engineers, and R&D teams, you will provide strategic direction, technical insight, and hands-on assistance with API integrations, security evaluations, and AI-driven automation strategies.This role is perfect for a technically adept, customer-centric individual who is passionate about AI-driven customer service. You will empower businesses to unlock the full potential of Intercom and Fin, facilitating seamless implementation and ensuring long-term success.What Will I Be Doing?Assist clients in optimizing Intercom and Fin, ensuring successful deployments and effective utilization.Provide strategic advice on integrations, helping customers connect Fin with their existing technology stack via APIs, webhooks, and automation workflows.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands out as the most advanced customer service AI in the market, enabling businesses to provide round-the-clock, flawless customer service, thereby transforming their customer interactions positively. When paired with our Helpdesk, it evolves into a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries needing human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the standard for customer service. Guided by our core values, we challenge norms, execute rapidly, and consistently provide substantial value to our clients.What’s The Opportunity?Join Intercom, an AI-first company that is revolutionizing customer service delivery. Our platform is powered by the sophisticated AI agent, Fin, who marries automation with empathy, setting new benchmarks in customer support. In this role, you'll help shape the future of AI-driven customer service, showcasing the transformative potential of artificial intelligence. By fostering an ambitious vision and delivering impactful solutions, you’ll turn AI-enhanced support into a tangible reality for our clients.About the Role:We are on the lookout for an outstanding Solutions Engineer to become part of our dynamic Customer Solutions Team. In this position, you will engage directly with our clients as their trusted advisor, playing a crucial role in defining and showcasing value throughout the sales cycle. With an innate curiosity, independent thought process, and robust problem-solving capabilities, you will collaborate closely with Product, R&D, and Engineering to ensure our customers' needs and insights are central to our AI-powered solutions.What Will I Be Doing?Lead technical discovery efforts to identify and meet our customers’ needs.Provide an exceptional pre-sales experience by effectively communicating Intercom's value and technical expertise.Conduct persuasive, value-driven solution reviews and in-depth technical sessions.Design and lead customized Proof of Concepts (POCs) to demonstrate Intercom's capabilities.Act as the primary contact for RFPs and customer security inquiries, utilizing standardized materials and escalating complex issues when necessary.Collaborate across teams with Product and Engineering to represent the customer voice, gathering feedback and insights for product development.

Join Intercom as a Solutions Engineering Manager, where you will lead a dynamic team focused on delivering innovative solutions for our Mid-Market and Enterprise clients. In this pivotal role, you will leverage your extensive technical expertise and strong leadership skills to empower your team in addressing complex client needs, ensuring successful implementations and driving customer satisfaction.In addition to managing your team, you will collaborate closely with sales and product teams, fostering an environment of continuous improvement and excellence. If you are passionate about technology and have a knack for strategic thinking, we want to hear from you!

Join Intercom, the leading AI Customer Service company, dedicated to revolutionizing customer experiences worldwide.Our groundbreaking AI agent, Fin, empowers businesses to offer exceptional customer service around the clock, enhancing customer interactions and satisfaction. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, an all-encompassing solution for complex queries requiring human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, we are setting the benchmark for customer service. Our core values drive us to push limits, innovate with speed and determination, and deliver unparalleled value to our clients.What’s the Opportunity?As a Senior Mid-Market Account Executive, you will lead the charge in expanding our new business initiatives. We are cultivating a top-tier sales organization, and the journey promises to be exhilarating.At Intercom, we aim to redefine sales by placing our customers at the heart of our operations. We are deeply committed to the growth and ongoing development of every new team member. By joining our Account Executive team, you become part of a community that champions internal development and advancement. As a rapidly growing organization, you will find abundant opportunities for career progression, creativity, and ownership.What Will I Be Doing?Champion our product by spearheading the growth and adoption of Intercom within the Mid-Market segment.Oversee the complete sales cycle for Mid-Market customers, employing a consultative sales approach from prospecting to closure.Provide accurate forecasts and clear insights into revenue performance.Stay informed on our evolving products and processes.Develop personalized demonstrations tailored to client needs.Engage in team development and mentoring.Act as the customer advocate with cross-functional teams, including Marketing and Product.Contribute to the global growth of the Enterprise business by pioneering best practices and driving initiatives to enhance team performance.

Intercom helps businesses deliver standout customer service through advanced AI. Since 2011, nearly 30,000 companies have chosen Intercom to improve support and build stronger customer relationships. Our AI agent, Fin, works alongside the Intercom Helpdesk to form the Customer Service Suite, handling both routine and complex customer needs. Role Overview The Scale Relationship Manager focuses on growing and supporting Intercom’s existing business clients. This role blends relationship building, strategic planning, and collaboration across teams. Intercom values a sales approach centered on customer needs, and offers a culture that supports internal growth and career development. Key Responsibilities Build and maintain strong relationships with Intercom’s scaled business customers to drive revenue and retention. Work with existing clients to understand their challenges and recommend solutions using Intercom’s platform. Plan territory strategies to identify opportunities for upselling, cross-selling, and expansion. Gain a deep understanding of client businesses and objectives, and keep sales forecasts accurate. Partner with Marketing, Product, and Customer Success teams to share customer insights and support product improvements. Track and report on metrics related to customer growth, retention, and product usage. Requirements At least 2 years of SaaS sales experience, including 1 year in a closing role. Strong communication and interpersonal abilities. Experience managing and prioritizing multiple accounts. Analytical thinker with a data-driven approach. Comfortable working in a fast-changing setting. Location This position is based in Chicago, Illinois.

Join Aikido Security and Revolutionize Developer Security!At Aikido, we believe that security should empower developers, not hinder them. Traditional security tools often disrupt workflows and delay software releases, creating bottlenecks. We are committed to changing this narrative by crafting developer-first security solutions that minimize real risk while enabling seamless software delivery. Our focus is on what truly matters, allowing us to automate the rest.Founded in 2022 by seasoned entrepreneurs, Aikido has secured $85 million in funding and possesses a robust runway for growth. We are on a mission to create self-securing software. Join our exceptional team, take charge of your work, push boundaries, and make a difference with impactful products.We are currently seeking a Mid-Market Account Executive to manage larger, more intricate deals with scaling tech companies. This role uniquely combines product-led growth with consultative sales, engaging with technical buyers and diverse stakeholder groups. You will play a crucial role in shaping our mid-market strategy and significantly influence our go-to-market approach.

POSITION SUMMARY The Supplier Relationship Manager will spearhead the execution of Supplier Rescue Projects, defining the project scope and phases, assembling the project team, and regularly reporting progress and outcomes to senior management. This role is based onsite in Chicago, IL. JOB RESPONSIBILITIES Lead a cross-functional team to resolve supplier crises by identifying and addressing performance issues to minimize disruptions in the supply chain.Develop and implement a supplier recovery plan in collaboration with internal and external stakeholders, ensuring adherence to timelines, budgets, and quality standards.Enhance relationships, foster integration, improve communication, and mediate conflicts between supplier and Embraer teams, driving mutual success.Coordinate the KPO (PMO) and multi-disciplinary project teams to explore the best solutions to various challenges.Conduct regular evaluations of supplier performance and deliverables, track key performance indicators (KPIs), and initiate improvement initiatives as necessary.Prepare and present progress reports and ensure target achievements for management meetings, both internally at Embraer and with suppliers.Initiate and lead continuous improvement initiatives using Lean and P3E methodologies.Audit the management efficiency of suppliers and their sub-tier capabilities to ensure production flow and timely deliveries.Visit supplier sub-tiers as needed to assist in resolving issues.Collaborate with supplier and Embraer teams to investigate technical issues, identify appropriate solutions, and ensure quality throughout the delivery process.Monitor the production and delivery processes for raw materials, components, and spare parts based on supplier schedules, validating vendor capabilities to deliver quantities on time and to the agreed quality standards.Oversee material movements across manufacturing and inventory sequences.Audit materials and assess the quality of area services, including contract clauses and late deliveries.Provide regular comprehensive reports on observations, findings, and action plans agreed upon with suppliers, as well as on the implementation of these plans.

About InfoTrackInfoTrack is a leading platform that effectively bridges law firms with courts and essential services necessary for successful litigation. As a pioneer in legal technology, we possess unmatched expertise in developing integrations that significantly enhance the operational efficiency of law firms and the legal system.Our ambitious company recognizes that our employees are pivotal to our success. We are committed to cultivating a high-performance culture centered around professional growth, open dialogue, and transparent leadership. If you are intelligent, dedicated, and enthusiastic about contributing to a market-leading solution that positively impacts our clients' lives, we invite you to join our team.About the RoleThe Account Manager is instrumental in propelling InfoTrack’s growth and strengthening our connections with legal clients. We seek a bright, resourceful, and sales-driven professional who excels at nurturing enduring client relationships. In this role, you will manage a portfolio of existing accounts, identify opportunities for broader adoption of InfoTrack’s solutions, ensure client satisfaction, and enhance operational efficiency within firms. Your focus will be on retaining, expanding, and diversifying client value while driving measurable revenue growth. Success in this role entails taking ownership of your accounts from start to finish: understanding client needs, presenting InfoTrack’s products as effective solutions, and delivering a top-tier client experience at every touchpoint.This is a hybrid position based out of our Chicago office.ResponsibilitiesDrive Revenue Growth – Identify opportunities within existing client accounts to expand product adoption and enhance revenue through strategic initiatives.Engage Proactively – Maintain frequent and meaningful communication with clients to understand their needs, provide support, and discover new avenues for value creation.Achieve Performance Goals – Consistently meet or exceed targets by effectively managing your pipeline and monitoring progress towards quotas.Champion Client Perspective – Ensure client needs guide decisions and actions, developing service practices that deliver both client satisfaction and business impact.Foster Long-term Satisfaction – Support clients throughout their lifecycle, responding to feedback and resolving challenges promptly and professionally to strengthen loyalty.Communicate with Clarity – Convey information and insights confidently and clearly across internal teams and client interactions.

Who We AreAt Voxel, we are dedicated to enhancing workplace safety through innovative AI and computer vision technology. With nearly 3 million workplace injuries in the U.S. each year, our mission is to protect the essential workforce that drives our economy. Our site intelligence platform allows safety and operations leaders to identify hidden risks, make informed decisions, and prevent incidents before they occur. We proudly serve Fortune 500 companies across sectors such as retail, manufacturing, and logistics. Based in San Francisco with a global team, Voxel is supported by leading venture capitalists.The RoleAs the Event Marketing Manager, you will be pivotal in executing and expanding our tradeshow and field event initiatives to drive pipeline growth, enhance customer engagement, and boost brand visibility. Working closely within our Marketing team, you will manage the planning and execution of in-person, virtual, and hybrid events, collaborating with Sales, RevOps, and Product Marketing to ensure alignment with measurable business objectives. This position is perfect for someone at the beginning of their events marketing journey, who thrives in dynamic settings, enjoys overseeing logistics from start to finish, and is eager to evolve into a strategic events leader.

Intercom is at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, is renowned as the most sophisticated customer service AI on the market. It allows companies to provide seamless, 24/7 customer support, significantly enhancing customer interactions. Fin can be integrated with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, which combines AI-enhanced support with human expertise for intricate or high-touch inquiries.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Our commitment to our core values drives us to innovate, operate with agility, and consistently deliver exceptional value to our clients.What’s the opportunity?As a Mid-Market Account Executive, you will play a pivotal role in expanding our new business ventures. We are developing a premier sales organization, and the journey promises to be thrilling.At Intercom, we aim to transform traditional sales practices. We encourage our clients to make Intercom a fundamental part of their operations, and we achieve this by placing their needs at the heart of our strategies. We are deeply invested in the growth and professional development of every team member. Joining our Account Executive team means becoming part of a culture that prioritizes personal development and internal promotions. As a rapidly growing business, there are abundant opportunities for career advancement, creativity, and ownership of your work.What will I be doing?Championing our product by driving the growth and adoption of Intercom within the Mid-Market sector.Managing the complete sales cycle for Mid-Market clients, from prospecting to closing, utilizing a consultative sales approach.Providing timely and accurate forecasts while ensuring transparency in revenue performance.Staying informed about our evolving products and processes.Creating personalized demonstrations that cater to client requirements.Participating in team development and mentoring initiatives.Representing customer feedback to cross-functional teams, including Marketing and Product.Contributing to the overall expansion of the global Enterprise business by implementing new best practices and spearheading projects that enhance team performance.

Digital Marketing Intern – Chicago, IL POSITION SUMMARY Join our dynamic team as a Digital Marketing Intern where you will acquire essential skills to effectively promote our organization and its innovative products/services within a specified region, contributing to revenue growth and sustainability. During your internship, you'll explore various digital marketing platforms, including HubSpot, LinkedIn, Facebook, and others. Each week, you'll delve into new digital marketing strategies and learn how to effectively connect with our target audience. By the conclusion of your internship, you will design a comprehensive marketing campaign that integrates multiple digital channels. Your role will also involve delivering end-to-end marketing services, including the development, support, and execution of localized marketing campaigns aimed at lead generation, nurturing, and enhancing brand awareness, all aligned with our overarching marketing objectives to drive sales growth. ESSENTIAL DUTIES AND RESPONSIBILITIES Implement and execute impactful client acquisition initiatives in line with global marketing strategies, focusing on lead generation, thought leadership, webinars, go-to-market campaigns, events, and awards to foster substantial revenue growth. Identify and leverage opportunities to utilize existing content, campaigns, and resources effectively. Collaborate with the global marketing team to plan, build, manage, and monitor budgets. Create automated communication plans by developing and editing targeted content, scheduling activities, ensuring branding compliance, and analyzing metrics to evaluate effectiveness and return on investment. Assist with internal communications as needed. Develop and execute marketing campaigns across all platforms, utilizing marketing automation tools and reporting on ROI and KPI. Share plans and campaign strategies with team members to encourage the reuse and replication of best practices. Conduct research and provide analytical support across all marketing activities. Perform administrative tasks as necessary. EDUCATION, KNOWLEDGE, AND EXPERIENCE Pursuing a Bachelor’s degree in Marketing or a related field. Fluency in Spanish or Portuguese is a plus. Previous experience in B2B, technical product, or software marketing is preferred. Familiarity with best practices for social media, public relations, and email marketing programs is advantageous. Proficient in Microsoft Office Suite (Word, PowerPoint, InDesign, etc.). A strong desire to learn about digital marketing trends and techniques.

About Rocket Travel by Agoda: Rocket Travel by Agoda serves as the strategic partnerships division of Agoda, a member of Booking Holdings (NASDAQ: BKNG). We collaborate with renowned global brands to provide their customers with enriching travel experiences that enhance value, maximize rewards, and foster customer loyalty. At Rocket Travel by Agoda, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone can achieve new career heights. We invite all applicants eager to broaden their horizons and work alongside talented and dedicated colleagues to join our team. As a leader in travel technology, Rocket Travel by Agoda empowers top-tier companies to reward every traveler's journey, delivering unparalleled loyalty solutions characterized by speed, innovation, and a culture that champions inclusivity, collaboration, and excellence at every step. Here’s what you can expect from us: Collaborate with an intrinsically motivated team known for successfully launching new business ventures. Embrace curiosity, community, and accountability as core values in our product development. Make impactful decisions that can be executed swiftly. Get inspired to travel more with our annual vacation stipend. Enjoy a competitive compensation package, inclusive of bonuses, 401k matching, flexible vacation policies, parental benefits, and comprehensive health coverage. Location: Chicago hybrid (preferred). Our office in the vibrant West Loop offers a hybrid work environment and flexibility. (Relocation to Chicago is required.) Share your passion for travel with like-minded teammates. Join the largest online travel company globally. Rocket Travel creates B2C and B2B2C travel products and operates under Booking Holdings (BKNG), collaborating with numerous global partners across a diversified business landscape.

Intercom is a pioneering AI Customer Service company dedicated to revolutionizing customer experiences for businesses worldwide.Our state-of-the-art AI agent, Fin, is the most advanced customer service solution available, enabling businesses to offer impeccable 24/7 customer support, thus enhancing overall customer satisfaction. Fin can seamlessly integrate with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, which provides AI-augmented assistance for more intricate queries necessitating human intervention.Since our establishment in 2011, we have gained the trust of nearly 30,000 businesses across the globe, setting a new benchmark in customer service. Guided by our core values, we continually strive to break new ground, work with urgency and intensity, and provide exceptional value to our clients.What’s the opportunity?As a Senior Customer Success Manager, you will engage with our largest and most intricate customers, facilitating their success in the evolving landscape of AI-driven customer service. Collaborating with C-suite executives and their support teams, you will navigate them through their transformative journey with Fin—from initial project scoping and requirement gathering to ensuring measurable adoption and optimal business outcomes.This position offers a unique chance to influence how leading global companies leverage AI to enhance their support operations, aligning strategic outcomes with their business objectives.Key ResponsibilitiesBuild trusted advisor relationships with clients, ranging from executive stakeholders to team members.Lead requirements gathering and process mapping for standard operating procedures, documenting in clear and actionable terms.Collaborate with engineering teams to translate customer requirements into effective Fin solution designs, providing guidance on configuration best practices and prompt strategies.Analyze Fin usage patterns to identify potential risks, recommend optimizations, and uncover expansion opportunities.Maintain comprehensive knowledge of Fin's rapidly evolving capabilities and stay informed about trends in the AI-agent industry.Conduct Success Plans, Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and strategic planning sessions with customers.Prioritize competing demands to achieve the highest value outcomes across your customer portfolio.Act as the Voice of the Customer internally, advocating for their needs and influencing our solutions strategy.

Intercom creates AI-driven solutions for customer service, supporting nearly 30,000 businesses since 2011. The company’s AI agent, Fin, works with the Intercom Helpdesk to deliver both automated and human support. Intercom emphasizes innovation, integrity, and delivering value to clients. Role overview The Accounts Payable Manager leads global accounts payable operations from the Chicago office. This position manages the AP team, oversees daily workflows, and works to improve systems, policies, and processes. Collaboration with Procurement, FP&A, Tax, and Accounting is central, with a focus on compliance, efficiency, and ongoing improvement. The AP Manager also leads projects to upgrade AP tools and processes, aiming for greater accuracy, faster cycle times, and high stakeholder satisfaction. Key responsibilities Direct daily procure-to-pay (P2P) operations using Zip, including inbox approvals, holds management, NetSuite exports, and payment runs. Manage pre-run approvals and resolve payment account issues as they arise. Monitor invoice processing to ensure quality and timeliness, including correct coding, PO application, period alignment, and approver routing. Address blockers to keep payments on track. Administer travel and expense policies in Expensify, oversee reimbursements, and manage the corporate card program to ensure compliance and proper funding for T&E cards. Work with stakeholders to maintain data integrity and policy consistency within the Navan travel program. Supervise AP banking workflows, including monthly allocation of bank transactions for US, AU, UK, and IE entities. Lead the monthly AP close process by executing the close checklist, reconciling AP subledgers to the balance sheet, and preparing variance analyses.

At MERGE, we are Built Different. We are a marketing and technology agency designed specifically for the health and wellness sector—where human impact is paramount. By integrating storytelling with technology, we transcend conventional engagement through Whole Human Marketing. This innovative approach acknowledges the multifaceted nature of human beings and leverages AI to ensure that every interaction with our brand feels organic, relevant, and contextual.This dedication to human-first innovation unites us and drives our mission: to connect people and brands to foster healthier, happier lives.Advance Your Career with UsAt MERGE, we aim to provide an exceptional work environment where talented and ambitious individuals can thrive. We encourage our team to aspire higher and engage more deeply, enabling them to perform their best work.As our Account Manager, you will…Manage the daily operations of assigned accounts while effectively collaborating with client brand teams and external partners to develop tactical strategies. You will be a dynamic team member who addresses frequent client inquiries and works internally to produce outstanding thought leadership and exemplary deliverables. This role will begin to cultivate a strategic comprehension of the client’s business and offer prudent, reliable support to the team.Your Responsibilities:Assist in all aspects of account services and client management as directedActively participate in internal and client status meetingsCommunicate client feedback clearly to the cross-functional agency team, ensuring that updates on accounts are shared promptlySupport project management throughout the client review processGain an understanding of the brand’s strategic prioritiesContribute to tactical planningDevelop and submit internal documentation according to agency standard operating proceduresMaintain a solid understanding of all agency processes, collaborating effectively with the internal team to ensure timely project progression; evaluate and monitor team productivity and efficiencyOversee the financial health of accountsTrack hours and production costsAuthorize billing and invoices in partnership with finance to manage hoursPrepare materials for client reporting with oversight

Join Gong as a Mid-Market Account Executive and become a pivotal part of our mission to revolutionize revenue teams. In this role, you will drive customer acquisition and foster enthusiastic partnerships by expertly managing the entire sales process. Your creativity in prospecting, combined with your determination to succeed, will position you as a top performer. You will collaborate with a dedicated team that values innovation and growth, ensuring that you not only contribute to our collective success but also advance your personal career journey. If you're ready to challenge the status quo and make a significant impact in the sales landscape, we want to meet you!