Customer Success Manager III

EasyPostLehi, Utah

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications: Proven experience in customer success, account management, or a related field. Strong communication and interpersonal skills, with the ability to build rapport with customers. Analytical mindset with the ability to assess data and metrics to drive decisions. High level of organization and time management skills. Proficiency in CRM systems and other customer management tools. Passion for technology and understanding of shipping logistics.

About the job

Founded in 2012, EasyPost is a Y Combinator-backed unicorn on a mission to simplify shipping for businesses of all sizes, from startups operating out of garages to Fortune 500 companies. In today's global economy, shipping serves as a critical backbone, yet integrating the technological demands of modern businesses with the traditional complexities of the shipping industry remains a challenge. EasyPost addresses this with its pioneering developer-friendly REST API, continually pushing the boundaries to streamline shipping processes for everyone. Our team is expanding rapidly, making this an ideal moment to join us. Help shape the shipping infrastructure of the future with a group of builders, problem-solvers, and innovators who believe in finding better solutions. We value elegant architecture, swift decision-making, and impactful improvements that facilitate millions of deliveries daily. We're agile, we're proactive, and we don't wait for permission to innovate in an industry that needs it. If you aspire to work on systems that truly move the world, literally, this is your opportunity.

Position Summary:

The Customer Success Manager III is tasked with cultivating and maintaining robust relationships with customers to ensure their overall success and satisfaction. This role involves collaborating with customers to understand their goals, objectives, and challenges, offering tailored support and guidance.

Essential Duties and Responsibilities:

The primary functions encompass, but are not limited to:

• Developing and sustaining long-term relationships with customers, acting as their main point of contact to ensure they derive maximum value from the EasyPost suite of products.

• Managing the contract renewal process for customers within your designated portfolio.

• Identifying customer needs and growth strategies to enhance their use of EasyPost’s service stack.

• Escalating issues to internal stakeholders when necessary to secure appropriate support for resolving customer challenges.

• Conducting regular check-ins (weekly, monthly, quarterly) to evaluate account health and identify both successes and potential concerns.

• Proactively mitigating churn risk through decisive actions.

• Keeping customer data updated in the company-supported CRM, including contact information, account health, and significant events.

About EasyPost

EasyPost, founded in 2012, is a Y Combinator unicorn dedicated to making shipping effortless for businesses of all scales, from small startups to large corporations. With a focus on technological integration in the shipping sector, EasyPost offers a robust REST API that enhances efficiency and simplicity in shipping operations.

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Customer Success Manager III

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Full-time|On-site|Lehi, Utah

Founded in 2012, EasyPost is a Y Combinator-backed unicorn on a mission to simplify shipping for businesses of all sizes—from startups operating out of garages to Fortune 500 companies. In today's global economy, shipping serves as a critical backbone, yet integrating the technological demands of modern businesses with the traditional complexities of the shipping industry remains a challenge. EasyPost addresses this with its pioneering developer-friendly REST API, continually pushing the boundaries to streamline shipping processes for everyone. Our team is expanding rapidly, making this an ideal moment to join us. Help shape the shipping infrastructure of the future with a group of builders, problem-solvers, and innovators who believe in finding better solutions. We value elegant architecture, swift decision-making, and impactful improvements that facilitate millions of deliveries daily. We're agile, we're proactive, and we don't wait for permission to innovate in an industry that needs it. If you aspire to work on systems that truly move the world—literally—this is your opportunity.Position Summary: The Customer Success Manager III is tasked with cultivating and maintaining robust relationships with customers to ensure their overall success and satisfaction. This role involves collaborating with customers to understand their goals, objectives, and challenges, offering tailored support and guidance. Essential Duties and Responsibilities:The primary functions encompass, but are not limited to:• Developing and sustaining long-term relationships with customers, acting as their main point of contact to ensure they derive maximum value from the EasyPost suite of products.• Managing the contract renewal process for customers within your designated portfolio.• Identifying customer needs and growth strategies to enhance their use of EasyPost’s service stack.• Escalating issues to internal stakeholders when necessary to secure appropriate support for resolving customer challenges.• Conducting regular check-ins (weekly, monthly, quarterly) to evaluate account health and identify both successes and potential concerns.• Proactively mitigating churn risk through decisive actions.• Keeping customer data updated in the company-supported CRM, including contact information, account health, and significant events.

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