Customer Success Manager - Implementation & AI Enablement

SugerSan Francisco, CA

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer success, project management, or a related field. Strong understanding of cloud marketplaces and related technologies. Excellent communication and interpersonal skills. Adept at training and enabling customers to achieve success. Experience with AI-driven systems is a plus. Ability to work collaboratively in a fast-paced environment.

About the job

About Us

Suger empowers revenue teams to enhance their sales effectiveness by streamlining the transaction processes within cloud marketplaces. Our innovative platform simplifies the buying and selling experiences across major cloud providers like AWS, Azure, Google Cloud, Alibaba, Oracle, and Snowflake, enabling our customers to manage and grow their deals more efficiently.

Our rapid growth stems from our position as the comprehensive orchestration solution for the burgeoning B2B Cloud Marketplaces, harnessing AI and integrating seamlessly with essential systems.

Currently, we serve over 250 B2B clients, from industry giants like Snowflake and Intel to agile startups such as Glean and Vanta.

Role Overview

As a Customer Success Manager specializing in Implementation and AI Enablement, you will oversee the entire customer implementation journey. Your primary responsibilities will include driving customer enablement, ensuring successful adoption, and fostering long-term success. This role encompasses:

- Ownership of implementation processes

- Customer training and enablement initiatives

- AI-driven execution and product education

Your role will extend beyond customer onboarding; you will teach both customers and Suger’s AI agents how to efficiently navigate cloud marketplace workflows, ensuring that insights are captured, systematized, and leveraged at scale.

This position requires a hands-on, technically-oriented individual who enjoys developing repeatable processes and influencing how our product evolves based on real customer interactions.

About Suger

Suger is a leading provider of solutions designed to enhance sales efficiency within cloud marketplaces. By simplifying complex workflows, Suger enables revenue teams to thrive in a competitive landscape, making it easier for customers to conduct transactions across major cloud platforms. With a rapidly expanding client base, Suger is at the forefront of innovation in the B2B sales channel.

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Founding Product Manager at Liquid AI | San Francisco

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Full-time|On-site|San Francisco

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