About the job
About Us
CorePlan is an innovative tech startup based in Perth, revolutionizing the mining sector with our cutting-edge SaaS drilling management platform. We are dedicated to replacing traditional paper and spreadsheets with a streamlined digital solution that is embraced by clients around the globe. Our mission is to enhance digital drilling operations in the mining industry, and we are proud of our strong momentum. Join our dynamic team of self-motivated professionals as we develop the next generation of mining software.
The Role
We are excited to invite applications for the position of Customer Success Manager. This pivotal role will concentrate on implementations and onboarding, guaranteeing seamless transitions from sale to full platform adoption for our customers.
Key Responsibilities
Oversee complete pre-sales and implementation initiatives from inception to launch
Craft and implement comprehensive project plans catering to each client's unique requirements
Tailor the CorePlan platform to fulfill specific customer needs
Execute thorough data migration and validation procedures
Design and conduct customized training sessions for diverse user roles
Manage project schedules, milestones, and resources to ensure timely and successful deployments
Collaborate effectively with our global team to meet customer-specific requirements
Establish and maintain project best practices and documentation
Offer post-implementation support to facilitate smooth adoption and resolve any challenges
Conduct regular follow-ups and health assessments with assigned accounts
Work independently while ensuring robust communication with the team
Ideal Candidate Profile
At least 3 years of experience in Customer Success, project management, or consulting, preferably within a SaaS environment
Bachelor's degree in Business, Computer Science, Engineering, or a related field (preferred)
Demonstrated success in implementing complex software solutions
Strong project management capabilities with the ability to juggle multiple implementations concurrently
Exceptional communication and presentation skills

