Customer Success Manager

Join GetMaple as a Client Success Manager, where you'll be at the forefront of our direct partnerships, ensuring our clients achieve exceptional results. In this pivotal role, you will foster relationships with key stakeholders, facilitate onboarding processes, and provide ongoing support to enhance customer satisfaction and retention.

ABOUT MAPLEEstablished in 2015, Maple is an innovative health technology company on a mission to revolutionize the healthcare experience for patients, healthcare providers, and institutions alike. We are committed to creating a seamless and connected healthcare landscape.Our virtual care services are delivered through various channels, including Direct-to-Consumer (B2C), Employers and Private Insurers (B2B), and Public Sector Institutions (B2I). With a robust network of over 2,000 healthcare providers and nearly 4 million Canadians benefiting from our services, Maple stands as one of the fastest-growing virtual care platforms in Canada.Our entrepreneurial culture is deeply rooted in our commitment to enhancing the health and well-being of individuals while fortifying the healthcare system. We take pride in our dedicated team, which has garnered multiple prestigious awards such as LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, and Globe & Mail's Top Growing Companies in Canada.THE POSITIONWe are seeking a passionate Client Success Manager to join our Health System Partnerships (HSP) team.In this role, you will oversee a portfolio of strategic client relationships, serving as the principal contact for key partner initiatives. Your mission will be to enhance engagement, ensure operational excellence, and provide exceptional client experiences that reinforce Maple’s partnerships and influence within Canada's healthcare ecosystem.The HSP team is responsible for managing large-scale provincial partnerships and government-related initiatives, customizing programs to address the needs of diverse patient populations. As a Client Success Manager, you will play a vital role in fostering long-term relationships, identifying growth opportunities, and delivering impactful virtual care solutions.This position is perfect for a strategic, relationship-focused professional who thrives in a dynamic and mission-driven environment.

About Maple Maple, founded in 2015, is a health technology company focused on making healthcare more accessible and effective for patients and providers. The company’s virtual care platform reaches nearly 4 million Canadians and connects them with a network of over 2,000 healthcare professionals. Maple works across several channels: direct-to-consumer (B2C), employers and private insurers (B2B), and public sector institutions (B2I). Maple has been recognized among Canada’s fastest-growing virtual care companies, earning spots on LinkedIn’s Top 10 Startups, Deloitte Canada’s Technology Fast 50, and Globe & Mail’s Top Growing Companies. The culture values entrepreneurship, health, and well-being, with a focus on improving the healthcare system. Role Overview: Bilingual Client Success Associate – Channel Partnerships This role sits on the Channel Partnerships team in Toronto, Ontario. The team manages major commercial distribution channels, working closely with insurance providers and benefits brokers to deliver Maple’s virtual care services to their members. The Bilingual Client Success Associate (French/English) takes ownership of a partner portfolio, acting as the main point of contact. The position involves guiding partners from the moment a program is signed through to launch and ongoing support. Responsibilities include leading bilingual meetings, handling renewals, and troubleshooting issues independently. This position suits someone who enjoys building relationships, managing complex workflows, and growing as a client success professional. Key Responsibilities Act as the main day-to-day contact for a portfolio of channel partners, driving engagement and responsiveness. Oversee program launches, ensuring all technical and administrative steps are completed so members can access care without obstacles. Lead business reviews and maintain daily communications in both French and English, serving as a trusted contact for partners across Canada, including Quebec. Manage renewals: track timelines, prepare renewal materials, and coordinate pricing, contract, and eligibility details in an organized, proactive manner. Handle operational aspects of partnerships, such as eligibility management and billing cycles.

About UsAt #paid, we are dedicated to empowering creators to pursue their passion—creating. Our innovative marketplace seamlessly connects accredited creators with some of the world's most renowned brands, including McDonald’s, Samsung, and Disney, cultivating genuine collaborations that yield substantial business results. We have developed a marketplace that addresses significant challenges in the creator ecosystem, from equitable pricing to algorithmic matching and content usage rights, guaranteeing that every partnership is effective and smooth.With our proprietary technology and an unwavering commitment to trust and transparency, we are transforming the way brands and creators collaborate to create magic. Recognized as the top choice for customer support and managed services, #paid is at the forefront of the creator marketing industry. Through cutting-edge technology and a team of driven individuals, we are reshaping the future of the creator economy.The RoleIn your role as the Senior Client Success Manager overseeing our Key Accounts, you will serve as a trusted strategic advisor and operational expert for some of our most valued brand partners. This position combines meticulous campaign execution (including Creator Management) with relationship-focused account and client management.You will orchestrate intricate creator marketing initiatives from inception to completion while fostering enduring relationships with enterprise-level clients. Your responsibility includes not only ensuring that campaigns meet client goals but also collaborating with the Client Partners on account renewals and growth.You will work cross-functionally with teams such as Product, Sales, Media, Analytics, and Strategy to achieve outstanding outcomes, retain and expand key accounts, and influence how #paid collaborates with its largest clients.

About From Day One:In a rapidly evolving business environment, From Day One serves as a vital media outlet and conference series dedicated to prioritizing people as organizations navigate change. Since our inception in 2018, we've connected over 150,000 attendees, hosted more than a thousand influential speakers, and produced conferences across 20 major U.S. cities. Our unique, multidisciplinary approach brings together leaders from CSR, HR, marketing, and communications, as well as civic leaders, authors, and journalists, to share innovative business strategies that uplift workers, customers, and communities.We also feature insightful reporting and opinion pieces from a distinguished network of journalists, led by our editor-in-chief, veteran journalist Stephen Koepp.At From Day One, we seek individuals who possess a high level of self-motivation and the potential to evolve into proactive leaders. We refer to such team members as “drivers.” If you identify as a passenger, our company may not be the right fit for you.As you consider applying, reflect on whether these qualities resonate with you:You inspire and energize your colleagues rather than waiting for inspiration.You are incredibly resourceful and take ownership of your work, seeking solutions rather than making excuses.You consistently strive for exceptional outcomes and seek to enhance processes as you engage with them.You are passionate about your work and approach your mission with a sense of urgency.You tackle challenges with enthusiasm and optimism.Our mission is to enhance the relationship between business and society, contributing to a brighter future. By maintaining an optimistic perspective, we not only motivate ourselves but also inspire those around us. We believe that envisioning a better future is the crucial first step in making it a reality—for others and for ourselves.We are staunchly committed to diversity and inclusion as core values in our mission and throughout our hiring processes.About This Role:The Client Success Manager plays a pivotal role in managing our extensive and expanding network of sponsors, ensuring they achieve their objectives. In this position, you will be primarily responsible for supporting our clients, ensuring they receive a positive return on their partnership with us by understanding their needs and goals, cultivating strong personal relationships, and delivering an exceptional experience.This role emphasizes the daily provision of high-touch service through email, phone, and face-to-face communication, coordinating...

About UsZeta Global (NYSE: ZETA) is an AI-Powered Marketing Cloud that harnesses advanced artificial intelligence and extensive consumer signals to streamline the process for marketers in acquiring, nurturing, and retaining customers more effectively. Our vision is to simplify sophisticated marketing through the Zeta Marketing Platform (ZMP), which integrates identity, intelligence, and omnichannel activation into a single platform supported by one of the industry's largest proprietary databases and AI.We empower our enterprise clients across various industries to personalize consumer experiences at an individual level through every channel, resulting in improved outcomes for marketing initiatives. Founded in 2007 by David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City with offices worldwide.

About Flywheel Digital Flywheel Digital delivers digital commerce solutions for global brands, supporting growth across major online marketplaces. The platform gives clients real-time access to performance data that helps improve sales, market share, and profitability. With teams based in the Americas, Europe, and APAC, Flywheel Digital offers opportunities for career development and strong support for employees. Role Overview Flywheel Digital is hiring a Client Success Specialist to join Perpetua, a Flywheel company, in Toronto, Ontario. This role blends customer success, SaaS, and advertising, giving team members the chance to build a broad skill set. The position involves working directly with Sponsored and DSP clients to support and improve their digital commerce strategies. Expect hands-on experience and collaboration with a variety of clients. Main Responsibility Lead customer onboarding and provide strategic guidance through virtual meetings and in-app instructions to support product adoption.

Role Overview Wealthsimple is hiring a Bilingual Associate, Client Success for a remote contract role based out of the Toronto headquarters. This position focuses on supporting clients as they manage their financial goals. What You Will Do Assist clients in both English and French, ensuring clear and effective communication Provide responsive customer service, answering questions and resolving concerns Help clients understand and use Wealthsimple’s products and services Build positive relationships that contribute to client satisfaction What You Bring Fluency in English and French Strong communication skills with a focus on clarity and empathy Commitment to delivering helpful, timely support

HeyMilo is a rapidly expanding AI recruiting platform, supported by prominent Silicon Valley investors and relied upon by premier staffing agencies, BPOs, and Fortune 100 companies. Our innovative AI agents streamline candidate engagement, reduce fraud, enhance screening processes, and empower hiring teams to make informed decisions with remarkable speed.Due to increasing demand, we are growing our Customer Success team. We seek top-tier Customer Success Managers who have a passion for driving customer success, excel at onboarding clients, and can effectively manage integrations with ATS and HR systems.Key ResponsibilitiesOversee end-to-end onboarding, ensuring clients go live promptly by configuring workflows, managing ATS integrations (Bullhorn, Avionté, Greenhouse, Workday, etc.), and fostering early adoption.Manage a diverse portfolio of clients, including staffing agencies, BPOs, and Fortune 100 enterprises, supporting them in activation, usage optimization, and ongoing success.Conduct Quarterly Business Reviews (QBRs), strategy sessions, and workflow assessments linked to measurable ROI.Develop strong relationships with talent acquisition leaders, HR executives, Recruiting Directors, and Operations stakeholders.Identify opportunities for expansion based on client usage patterns, volume, and business objectives.Monitor account health, usage trends, and integration efficiency; proactively address any challenges.Collaborate with Product and Engineering teams to communicate customer insights and influence product roadmap direction.Facilitate smooth transitions between Sales, Onboarding, and Success to ensure high adoption and retention rates.Desired QualificationsProven experience as a Customer Success Manager or in a client-facing role with a strong background in onboarding, adoption, and account growth for SaaS platforms.Proficient in navigating technical workflows, ATS/HRIS integrations, APIs, and troubleshooting setup challenges.Exceptional communicator capable of simplifying complex ideas and influencing senior stakeholders at staffing firms and Fortune 100 companies.Highly customer-focused, proactive, and dedicated to achieving outcomes—not just completing tasks.Thrives in a fast-paced, high-growth environment where urgency, accountability, and excellence are paramount.Familiarity with ATS/HRIS platforms such as Bullhorn, Avionté, Greenhouse, Workday, Lever, and Dayforce is a significant advantage.

Join Alternative Payments as a Customer Success Manager, where you will play a pivotal role in cultivating strong relationships with our clients. You will be responsible for ensuring customer satisfaction, driving product adoption, and facilitating effective communication between our clients and internal teams. Your expertise will help clients leverage our solutions to achieve their business goals.

About the Role Adaptive ML is hiring a Partnerships Manager based in Toronto or New York. This role focuses on building and maintaining strategic partnerships that support company growth and expand our presence in the market. What You Will Do Identify and evaluate new partnership opportunities that align with business goals Develop partnership proposals and present them to potential collaborators Negotiate agreements and manage ongoing partner relationships Work closely with teams across the company to ensure partnerships deliver value Who We’re Looking For Experience managing partnerships or business development in a related field Strong relationship-building and negotiation skills Comfort working with cross-functional teams Proven ability to drive results through collaboration If building strong business relationships motivates you and you have a track record in partnership management, consider joining Adaptive ML.

Parallelz creates technology that redefines how mobile apps and games connect with users. The platform enables native mobile apps to become web experiences instantly, without requiring SDKs or changes to the original code. Supported by venture investors, the team is dedicated to technical progress that benefits the mobile app landscape. Role overview The Growth & Partnerships Manager will play a central role in shaping Parallelz’s commercial growth. Working closely with the Founder’s Office, this position plans and executes outreach to developers and publishers, with a particular focus on building gaming partnerships. The work is hands-on and commercial, suiting someone with 2-4 years of experience in the gaming industry and a curiosity about how AI is changing go-to-market strategies. What you will do Lead the discovery, qualification, and negotiation of partnerships with mobile game developers and publishers, managing the entire pre-deal process from first contact to signed agreements and onboarding. Identify and qualify developer partners through outbound prospecting, industry events, referrals, and inbound leads, using AI-first tools to enhance research, prioritization, and personalized outreach. Collaborate with the CEO and VP of Strategy to create a repeatable approach for developer acquisition, including positioning, segmentation, and pricing strategies. Establish and maintain the operational systems for commercial activities: manage the CRM, monitor pipelines, build outbound processes, and develop dashboards to track conversion rates, outreach, and pipeline health. Act as the internal advocate for developers by sharing structured market feedback and revenue-focused feature requests with product and engineering teams. Represent Parallelz at gaming and ad tech events, serving as the in-house expert on new sector trends. Location This position is based in Toronto, Ontario, Canada.

Join Airwallex as a GTM Partnerships ManagerAt Airwallex, we are redefining the financial and payments landscape for global businesses. As the only comprehensive platform designed specifically for this purpose, we empower over 200,000 companies worldwide, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our innovative solutions range from business accounts and payment processing to spend management and embedded finance, all tailored for scalability and efficiency.Founded in Melbourne, our diverse team consists of over 2,000 talented individuals across 26 global offices. With a valuation of US$8 billion and backing from prestigious investors such as T. Rowe Price, Visa, and Mastercard, Airwallex is at the forefront of creating the financial platform of the future. If you are eager to embark on one of the most ambitious journeys of your career, we invite you to be part of our mission.What We ValueWe seek passionate builders with a founder’s mindset who are driven by the desire for impactful work, rapid learning, and genuine ownership. Your expertise, sharp analytical skills, and alignment with our mission and operating principles will be key. You will thrive in a fast-paced environment, leveraging curiosity to dig deep into challenges and making well-informed decisions.Collaboration and humility are at the core of our culture; you will transform innovative ideas into tangible products and ensure seamless execution from start to finish. By utilizing AI and other technologies, you will work smarter and expedite problem-solving processes. Here, you will confront complex, high-visibility challenges alongside exceptional colleagues while advancing your career in the evolving realm of global banking. If this excites you, let’s create the future together.About the RoleWe are searching for a dynamic and results-driven GTM Partnerships Manager to join our expanding Canadian SME partnerships team. This role encompasses the entire sales cycle, including business development, crafting robust partner programs, and nurturing existing partnerships. You will be instrumental in shaping and executing our go-to-market strategy, cultivating valuable partner relationships, and driving customer acquisition. This is a fantastic opportunity for a partnership professional to gain invaluable experience and play a crucial role in the success of a rapidly growing fintech firm.

Join Us in Creating Financial Solutions for EveryoneAt Wealthsimple, our goal is to empower individuals to achieve financial independence by offering straightforward, transparent, and affordable financial services. As Canada's leading fintech company, we serve over 3 million clients, managing more than $100 billion in assets. We prioritize speed, ownership, and genuine care for our users, and if this resonates with you, we'd love to hear more.We take great pride in our accomplishments and are excited for what lies ahead. Discover more about our values in our Culture Manual and learn about how we operate.Our Client Operations team does more than just address inquiries; we tackle financial puzzles by translating complex concepts into human-centered solutions. We continuously seek new team members with monthly start dates to support our ongoing growth.Work Environment and LocationHybrid Model: This position is based in Toronto, Ontario.Office Presence: Candidates must be able to work in a hybrid environment and attend our office at 80 Spadina Avenue as business needs require.Your Daily Impact:The Voice of Wealthsimple: You are more than just a support agent; you are a champion for our clients' financial interests. You will demystify investment, trading, and personal finance concepts, making them accessible to all.Strategic Problem Solving: You will guide the client journey, whether facilitating complex institutional transfers or navigating back-office operations, ensuring clients meet their financial objectives.Creator-Owner Mindset: Collaborating closely with various departments, from Product to Operations, you’ll learn the intricacies of developing our financial tools and enhance them through direct client engagement.

Join Jobber as a Senior Partner Manager in our Product Partnerships team. In this pivotal role, you will be responsible for leading strategic collaborations with key partners to enhance our product offerings. Your expertise will drive the development of innovative solutions that align with our business objectives and meet market needs.As a Senior Partner Manager, you will cultivate strong relationships, negotiate agreements, and ensure successful project execution. You will work closely with cross-functional teams, including product development and marketing, to implement partnership strategies that deliver value to our customers.

Aviso :Chez Aviso, nous sommes déterminés à améliorer le bien-être financier des Canadiens. En tant qu'entreprise de gestion de patrimoine de premier plan, nous prônons le leadership, l'innovation et la responsabilité, tout en mettant l'accent sur le partenariat et l'engagement communautaire. Vous constaterez que notre culture dynamique et nos employés dévoués font toute la différence et nous distinguent dans le secteur. Si vous recherchez un environnement de travail stimulant axé sur les valeurs humaines, explorez les opportunités que nous offrons sur notre site www.aviso.ca/fr.Le défiNous recherchons un(e) Administrateur(trice) de Succession pour rejoindre notre équipe des opérations. Sous la supervision du responsable de la Fiscalité, des Successions et des Déclarations, vous serez chargé(e) de traiter les règlements de succession et de préparer les déclarations fiscales pour les comptes enregistrés et non enregistrés, conformément aux directives de l'OCRI (anciennement OCRCVM et ACFM) et nos lignes directrices sur les fiduciaires.Qui vous êtes :Service — Vous placez les besoins du client au cœur de vos préoccupations, offrant des solutions centrées sur le client tout en établissant des partenariats stratégiques pour faire d'Aviso un conseiller de confiance.Exécution — Vous êtes déterminé(e) à atteindre vos objectifs, prêt(e) à saisir les opportunités et à améliorer continuellement vos compétences.Collaboration — Vous êtes un(e) joueur(euse) d'équipe, contribuant activement aux objectifs communs et favorisant un environnement de travail collaboratif.

Join the Metergy Solutions Team!At Metergy Solutions, we embody the dynamic spirit of a startup, coupled with a reliable business model backed by 45 years of success. As a pioneering technology firm focused on significant carbon emission reductions, this is a unique opportunity to make a lasting impact in the energy sector. As North America’s leading submetering provider, Metergy offers comprehensive solutions that include the supply, installation, and remote reading of meters for electricity, water, gas, and thermal energy in multi-residential and commercial buildings. We manage billing and collection for utility services, fostering long-term recurring revenue through our innovative Submetering as a Service (SaaS) model. Our approach has been proven to reduce in-suite energy consumption by 40%, supporting our clients' decarbonization initiatives and enabling us to issue green bonds and secure green financing. Recognized as the premier submeter provider in the New York and Canadian markets, Metergy boasts over 900,000 contracted meters and processes more than 4 million utility bills annually, with a dedicated team of over 500 professionals. As a portfolio company of Brookfield Infrastructure Partners, we benefit from substantial capital resources and global infrastructure investment expertise.Our Mission We strive to provide building owners and occupants with precise and dependable utility consumption data through our industry-leading expertise in submetering and billing, while cultivating a workplace where inspired team members are empowered to enact positive change.At Metergy, we believe in nurturing our talent. We are proud to be recognized as a Great Place to Work for the second consecutive year, a testament to our commitment to creating a respectful, inclusive, and high-performing workplace.Come join a team driven by passion and purpose!

Role overview SOCi seeks a Strategic Customer Success Manager to support major accounts and help clients achieve long-term success. This hybrid position is available in either Toronto or Vancouver, Canada. The focus is on building strong relationships and ensuring clients continue to see value from SOCi’s AI-driven marketing platform designed for multi-location enterprises. What you will do Collaborate with strategic clients to understand their business objectives Encourage the adoption of SOCi solutions and monitor tangible results Oversee complex client portfolios with attention to detail Provide ongoing value and support to help clients reach their goals Requirements Background in managing large or complex client accounts Strong skills in building and maintaining client relationships Dedication to client service and satisfaction Ability to collaborate and communicate effectively with both clients and internal teams Location This hybrid role is based in Toronto or Vancouver, Canada.

We are seeking a passionate and experienced Senior Customer Success Manager to join our dynamic team at Hootsuite. In this pivotal role, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with clients to understand their needs, provide strategic guidance, and drive product adoption. Your expertise will help our clients achieve their business objectives through effective use of our platform.