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MERGE

Full-time|$76K/yr - $91.3K/yr|On-site|Chicago, IL

About MERGE MERGE is a marketing and technology agency focused on health and wellness. The team combines storytelling with advanced technology to create meaningful connections between people and brands. MERGE’s approach centers on understanding the full human experience and using AI to deliver relevant, seamless brand interactions. The agency’s mission is to…

Apr 17, 2026

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Customer Success Manager

Canals

Full-time|On-site|Chicago

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

Mar 31, 2026

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Customer Success Manager

AvePoint

Full-time|On-site|Chicago, IL, United States

The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.

Apr 28, 2026

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Senior Customer Success Manager

frontcareers

Full-time|On-site|Chicago, IL

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

Apr 16, 2026

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Customer Success Manager

frontcareers

Full-time|On-site|Chicago, IL

Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.

Apr 2, 2026

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Customs Brokerage Supervisor

Scope Recruiting

Full-time|On-site|Chicago, IL

CUSTOMS BROKERAGE SUPERVISORCompany OverviewJoin a leading logistics and trade solutions firm that employs over 300 dedicated professionals focused on addressing the comprehensive supply chain requirements of our clients. Our expertise spans customs brokerage, both domestic and international transportation, trade compliance, education, and consultancy.Our Core ValuesWe operate under the guiding principles of ENRICH purposefully, CARE personally, and DELIVER professionally. As an organization that prioritizes employee well-being, we have consistently been recognized as a 'Great Place To Work' for over eleven years.Key Responsibilities- Oversee, mentor, and train Entry-Writing/Customs House Brokerage (CHB) personnel.- Allocate accounts and balance the workload within the team.- Evaluate team performance and resolve any emerging challenges.- Assist local branch Import Transportation teams with brokerage needs.- Address freight issues with US Customs and other regulatory bodies.- Collaborate with the Customs Brokerage Manager to enhance departmental efficiency.- Conduct Entry work and verify the accuracy of files when necessary.- Manage billing procedures and monitor dwell time for all entries.- Streamline workflows and improve procedures within the Entry department.- Facilitate onboarding of new clients per sales or client-specific standard operating procedures (SOPs).- Ensure the accuracy of all US Customs documentation.- Execute special projects and provide support as directed by management.Qualifications & Experience Required- Required: Certified Customs Specialist (CCS); Licensed Customs Broker preferred.- Minimum of 5 years of experience working with US Customs and related government agencies.- In-depth knowledge of US Customs rules and regulations is essential.- Proven leadership experience in managing personnel and/or training.Preferred Employee Attributes- Self-driven with strong prioritization skills.- Highly organized, capable of multitasking and maintaining meticulous attention to detail.- Strong problem-solving abilities with a knack for resolving issues efficiently.

Feb 6, 2026

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Manager of Customer Success

LogicGate

Full-time|$115K/yr - $140K/yr|Hybrid|Chicago

LogicGate® stands at the forefront of AI-driven Governance, Risk, and Compliance (GRC) solutions for enterprises. Our platform empowers governance, risk, and compliance teams to minimize unexpected challenges, enhance resilience, improve program performance, and effectively measure impact and business value. With AI integrated throughout, LogicGate offers a centralized view of risk and compliance, delivering real-time insights and actionable data to support strategic business decisions while adapting to changing needs. Recognized as a leader in the GRC market, LogicGate is continually evolving to provide a top-tier platform.At LogicGate, our team is the cornerstone of our success. We are dedicated to creating an outstanding experience for both our employees and customers, fostering an environment that encourages ownership, impact, and excellence.The Role(Hybrid Role based in Chicago)We are seeking a Manager of Customer Success to lead our Customer Success Management (CSM) team. In this pivotal role, you will coach and scale a team of Customer Success Managers, overseeing the health, retention, and growth of our Mid-Market and International segments. Your expertise will bridge high-level strategy with tactical execution, ensuring your team effectively guides our customers through the complexities of GRC and translates these challenges into solutions within Risk Cloud.This cross-functional role will collaborate closely with Sales, Implementation, Marketing, and Product teams to guarantee our customers achieve significant outcomes and success with Risk Cloud.This is a hybrid role based at our Corporate Headquarters in Chicago, IL.

Apr 7, 2026

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Technical Customer Success Manager - US

Aikido Security

Full-time|On-site|Chicago, Illinois, United States

Revolutionizing Security for Developers.Security tools are lagging behind the rapid evolution of software development, often creating interruptions, delaying releases, and transforming security into a bottleneck. At Aikido, we are committed to changing this narrative by creating developer-centric security products that minimize real risks while streamlining the software shipping process. Our focus is on what truly matters, with automation handling the rest.We are challenging outdated security tools that have hindered teams for too long, and we are succeeding. If you are eager to contribute to our growth and help develop user-friendly products for developers, you belong here.Founded in 2022 by experienced entrepreneurs, Aikido has secured $85M in funding, providing us with an extensive runway for growth as we work towards self-securing software. Join our exceptional team, take ownership of your work, push the boundaries, and create impactful solutions.As a Technical Customer Success Manager, you will engage with our customers to derive real value from our platform. This role is not just about support; it’s about being proactive, diving into technical workflows, assisting teams in problem-solving, and ensuring Aikido is integral to their security management.You will operate at the nexus of product, engineering, and customer relations, guiding teams from initial onboarding to full operational status while providing valuable insights for product enhancement based on real-world application.

Apr 10, 2026

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Director of Customer Success and Support

Ripple

Full-time|On-site|Chicago, Illinois, United States

Ripple is seeking an experienced and passionate individual to lead our Customer Success and Support teams. As the Director of Customer Success and Support, you will be pivotal in ensuring our clients receive exceptional support and achieve their desired outcomes using our products. You will drive strategic initiatives, enhance customer engagement, and foster a culture of customer-centricity across the organization.

Apr 30, 2026

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Senior Customer Success Manager at FleetWorks | Chicago

FleetWorks

Full-time|On-site|Chicago

Annually, businesses invest over a trillion dollars in freight transportation across the U.S., yet the process of connecting trucks with jobs remains slow, manual, and disjointed. FleetWorks is here to revolutionize that.We are developing cutting-edge voice agents that transform the disordered freight booking landscape into a streamlined, intelligent marketplace. Our agents eliminate the constant phone calls, texts, and emails, efficiently matching truckers eager to earn with loads that require transport.As a vital member of our customer success team, you will take full ownership of your responsibilities, nurturing our most essential relationships and shaping the customer success strategy from the ground up.

Mar 26, 2026

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Director of Customer Success at CADDi | Chicago, Illinois

CADDi

Full-time|$170K/yr - $200K/yr|On-site|Chicago, Illinois, United States

About the RoleAt CADDi, we are dedicated to revolutionizing the manufacturing industry, with our Customer Success team playing a pivotal role in delivering value and fostering growth on a large scale. As the Director of Customer Success, you will be responsible for the overall vision, strategic direction, and execution of our post-sales operations across the United States. This critical role will see you working closely with executive leadership in both the US and Japan to build a scalable, world-class organization.If you are a dynamic leader with a proven track record in navigating complex, high-growth environments, this is a unique opportunity to influence the future of a global manufacturing technology platform.Your ResponsibilitiesLead Team and Drive Organizational Outcomes: Formulate and oversee the Customer Success department's strategic goals and OKRs while mentoring and developing a high-performing team of Customer Success Managers (CSMs).Enhance Scalable Value and Growth: Shape the global customer journey and adoption framework. Collaborate with Sales Leadership to uncover and act on cross-sell and upsell opportunities, and analyze trends impacting customer health.Boost Customer Advocacy: Develop impactful customer narratives and case studies. Initiate programs that elevate CADDi and our customers as leaders in the industry.Shape Product and Global Strategy: Act as the executive Voice of the Customer (VOC) for Product and Engineering teams. Create foundational Customer Success playbooks and processes to support sustained hyper-growth in collaboration with our Japan headquarters.Strategic Account Management: Drive success for CADDi’s most valued accounts, fostering relationships with C-level executives and overseeing transformation initiatives.RequirementsWho You Are:Experience: 8+ years in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management.Proven Scalability: Demonstrated success in scaling post-sales or service organizations, achieving net revenue retention targets, and defining key performance metrics.Industry Expertise: Extensive experience within global manufacturing, complex industrial operations, or enterprise B2B SaaS ecosystems is highly advantageous.Strategic Vision: A visionary thinker capable of formulating multi-year organizational strategies and translating them into actionable initiatives.Exceptional Communication: A persuasive communicator able to distill complex operational challenges for C-level stakeholders.Position RequirementsWork Environment: Required to work in-office 5 days a week at our Chicago, IL location.Travel: Willingness to travel up to 50% of the time.

Jan 6, 2026

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Customer Success Manager, Enterprise

Stripe, Inc.

Full-time|On-site|Chicago, IL

Join Stripe as a Customer Success Manager for Enterprise clients, where you will be at the forefront of ensuring our largest customers achieve their goals using our services. You will act as a trusted advisor, providing expert guidance and support while driving customer satisfaction and retention.Your responsibilities will include building strong relationships with key stakeholders, understanding their needs, and advocating for their success within Stripe. You will collaborate cross-functionally to deliver solutions tailored to their unique business challenges.

Apr 30, 2026

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Customer Success Manager II

Intercom

Full-time|On-site|Chicago, Illinois

As a Customer Success Manager II at Intercom, you will play a pivotal role in fostering long-term relationships with our clients. Your primary responsibility will be to ensure customer satisfaction and retention by providing tailored support, guidance, and best practices to help them maximize the value of our products. You will collaborate closely with cross-functional teams to ensure a seamless customer experience and drive product adoption.

Apr 2, 2026

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Customer Success Manager

Syndigo

Full-time|On-site|Chicago, Illinois, United States

Role Overview The Customer Success Manager at Syndigo focuses on building and maintaining strong client relationships. Based in Chicago, this role works closely with clients to understand their needs and make sure they get the most value from Syndigo’s solutions. What You Will Do Develop and nurture trusted partnerships with clients Listen to client goals and challenges to tailor support Monitor account health and usage to spot opportunities for improvement Proactively suggest ways clients can grow and benefit further from Syndigo’s offerings

Apr 15, 2026

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Strategic Customer Success Manager

Intercom

Full-time|On-site|Chicago, Illinois

As a Strategic Customer Success Manager at Intercom, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. This involves building strong relationships with customers, understanding their needs, and providing tailored strategies that enhance their experience and satisfaction. Your expertise will contribute to customer retention and the overall success of our client partnerships.

Mar 20, 2026

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Scaled Customer Success Manager

Culture Amp

Full-time|On-site|Chicago, IL

As a Scaled Customer Success Manager at Culture Amp, you'll play a pivotal role in driving customer engagement and satisfaction. You'll leverage your expertise to ensure our clients maximize the value of our platform, fostering strong relationships and a deep understanding of their needs. Your analytical skills will help identify opportunities for growth and improvement, enabling our customers to achieve their goals.Join us in creating a culture of feedback and continuous improvement, where your insights will directly impact our customers' success.

Mar 30, 2026

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Enterprise Customer Success Manager

PatientIQ

Full-time|Remote|Remote — Chicago, Illinois, United States

PatientIQ is seeking an Enterprise Customer Success Manager to join its remote team based in Chicago, Illinois. This position focuses on guiding enterprise clients after implementation, ensuring they reach their goals with the PatientIQ platform and services. Role overview The Enterprise Customer Success Manager manages a portfolio of key accounts, serving as the primary contact for clients. The role centers on client retention, satisfaction, and growth. By collaborating with product and development teams, the CSM helps shape platform improvements based on client feedback. Supporting clients in optimizing data collection and workflows is a core part of the job, helping them realize meaningful value from PatientIQ solutions. What you will do Develop and maintain strong relationships with executives, product owners, and stakeholders in your assigned territory. Prepare and deliver quarterly business reviews to highlight progress, value, and growth opportunities. Work toward achieving a positive net revenue retention rate within your geographic area. Act as a subject matter expert on the PatientIQ platform, connecting clients with resources and best practices. Collaborate with implementation, product, and engineering teams to share customer insights and influence the product roadmap. Update product documentation and internal wikis as needed. Mentor Customer Success Analysts in your territory to enhance client support. Identify new growth opportunities and address client challenges, supporting sales operations as needed. Assist with customer renewals, contract changes, and new product launches alongside the sales team.

Apr 24, 2026

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Strategic Customer Success Manager

Front Careers

Full-time|On-site|Chicago, IL

Role Overview Front Careers is hiring a Strategic Customer Success Manager in Chicago, IL. This role centers on building strong client relationships and supporting customer satisfaction across key accounts. What You Will Do Onboard new clients and guide them through the setup process Support customers to ensure they achieve value from Front Careers products Spot opportunities for account growth and expansion Contribute strategic insights to improve customer engagement and experience

Apr 16, 2026

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Customer Success Representative at Honeycomb | Chicago

Honeycomb Insurance

Full-time|On-site|Chicago, IL

About Honeycomb Insurance Honeycomb Insurance is reshaping commercial real estate insurance, combining technology and a mission-driven team to bring new ideas to the industry. With headquarters in Chicago and Tel Aviv, and five offices across the U.S., Honeycomb covers more than 20 major states and insures over $55 billion in assets. In 2025, Dun & Bradstreet named Honeycomb one of the Top 10 Best Start-Up Companies to Work For in Israel, and LinkedIn recognized the company among the Top 10 Startups in Chicago. The team values collaboration, innovation, and building strong connections among employees. Role Overview: Customer Success Representative Based in Chicago, the Customer Success Representative (CSR) is the main point of contact for Honeycomb’s agents and policyholders. This position centers on handling inquiries, resolving issues, and ensuring a positive experience for every customer. Most interactions take place over the phone, but email and chat support are also important. Staying organized and managing multiple conversations at once are key parts of the job. This role goes beyond routine support. As part of a growing Customer Success team, the CSR helps shape workflows and processes, making a real impact as Honeycomb scales. Main Responsibilities Respond quickly and professionally to inbound calls and emails, with a strong emphasis on phone support. Build strong relationships with agents and customers through clear communication and reliable follow-up. Gather and update information needed to complete or revise insurance quotes, and keep quote files current. Resolve issues efficiently while maintaining high customer satisfaction.

Apr 28, 2026

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Senior Customer Success Manager (Portuguese Speaking)

Intercom

Full-time|$162K/yr - $193.5K/yr|On-site|Chicago, Illinois

Intercom is a pioneering AI Customer Service company dedicated to revolutionizing customer experiences for businesses worldwide.Our state-of-the-art AI agent, Fin, is the most advanced customer service solution available, enabling businesses to offer impeccable 24/7 customer support, thus enhancing overall customer satisfaction. Fin can seamlessly integrate with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, which provides AI-augmented assistance for more intricate queries necessitating human intervention.Since our establishment in 2011, we have gained the trust of nearly 30,000 businesses across the globe, setting a new benchmark in customer service. Guided by our core values, we continually strive to break new ground, work with urgency and intensity, and provide exceptional value to our clients.What’s the opportunity?As a Senior Customer Success Manager, you will engage with our largest and most intricate customers, facilitating their success in the evolving landscape of AI-driven customer service. Collaborating with C-suite executives and their support teams, you will navigate them through their transformative journey with Fin—from initial project scoping and requirement gathering to ensuring measurable adoption and optimal business outcomes.This position offers a unique chance to influence how leading global companies leverage AI to enhance their support operations, aligning strategic outcomes with their business objectives.Key ResponsibilitiesBuild trusted advisor relationships with clients, ranging from executive stakeholders to team members.Lead requirements gathering and process mapping for standard operating procedures, documenting in clear and actionable terms.Collaborate with engineering teams to translate customer requirements into effective Fin solution designs, providing guidance on configuration best practices and prompt strategies.Analyze Fin usage patterns to identify potential risks, recommend optimizations, and uncover expansion opportunities.Maintain comprehensive knowledge of Fin's rapidly evolving capabilities and stay informed about trends in the AI-agent industry.Conduct Success Plans, Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and strategic planning sessions with customers.Prioritize competing demands to achieve the highest value outcomes across your customer portfolio.Act as the Voice of the Customer internally, advocating for their needs and influencing our solutions strategy.

Jan 28, 2026

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