Customer Success Manager

At NiCE, we embrace challenges without limits. We are driven, innovative, and always strive for excellence. If you share our ambition, we invite you to join us for an exhilarating career opportunity that will ignite your passion.What does the role entail?This role involves leading multiple R&D teams focused on developing a suite of enterprise-level and cloud-scale products.We seek a seasoned R&D leader who is enthusiastic about building and managing cloud-native, highly distributed products utilized by millions of users within a SaaS framework. You should possess a solid grasp of agile development methodologies and excel at leading high-performing R&D teams.How will you contribute?Direct a team of skilled engineers, including Development and QA professionals. Oversee all personnel aspects, such as recruitment, performance reviews, mentoring, and promotions.Take ownership of the development and delivery of the components for which your team is accountable.Collaborate with the Product Owner and Software Architect to plan product development activities.Act as the Scrum Master for the development team.Engage with the Scrum team to encourage best practices and continuous improvement.Work collaboratively with team members on development tasks, conduct code reviews, and ensure adherence to high engineering standards, including Test Automation and Unit Testing.Join the leadership team, participating in release planning and product strategy.Serve as the engineering contact for managing product defects and support inquiries.

At NiCE, we believe in pushing the boundaries of what's possible. Our ambition drives us to be game changers in the tech landscape, and we strive to exceed the highest standards in everything we do. If you share our passion for innovation and excellence, we have an exciting career opportunity that will ignite your passion.What does the role entail?Your primary responsibility will be to lead multiple R&D teams focused on creating a suite of enterprise-grade, cloud-scale products.We are seeking a seasoned R&D leader who is dedicated to developing and managing cloud-native, highly distributed products used by millions in a SaaS environment. A comprehensive understanding of agile development methodologies and the ability to lead a high-performing R&D team is essential.How will you contribute?Guide a skilled team of engineers, including Development and QA. Oversee all personnel-related aspects, including hiring, performance reviews, mentoring, and promotions.Take ownership of the development and delivery of the components your team is responsible for.Collaborate with the Product Owner and Software Architect to effectively plan development activities.Serve as the Scrum Master for the development team.Work closely with the scrum team to promote best practices and continuous improvement.Engage hands-on with team members in development tasks, conduct code reviews, and maintain high engineering standards, including Test Automation and Unit Testing.Participate in leadership discussions regarding release planning and product strategy.Act as the engineering contact for product defect management and support inquiries.Do you have the qualifications?B.E./B. Tech or M.E./M. Tech in Computer Science, Electronics Engineering, or equivalent.A minimum of 3 years of experience managing a software engineering team focused on enterprise products.At least 13 years of overall experience in software engineering.A proven track record of delivering software projects on time and within budget.Technical expertise in software development.Strong leadership abilities with experience in coaching and motivating team members.Excellent communication skills; fluency in English is required.Proven ability to influence others in complex situations.A proactive approach with a demonstrated ability to tackle projects with enthusiasm.Comfortable navigating a complex matrix environment.

Role overview NICE Ltd. seeks an Engineering Tech Manager (CCaaS) to lead teams in Pune, India. This role centers on guiding engineering groups that build and maintain cloud-based contact center solutions. The manager will be responsible for ensuring technical excellence and that all projects align with broader company objectives. What you will do Direct the development and rollout of Contact Center as a Service (CCaaS) products Lead and mentor engineering teams, encouraging collaboration and professional growth Coordinate with other departments to drive engineering projects forward Champion new ideas and improve efficiency within ongoing initiatives Keep a strong focus on delivering dependable, scalable technology for customer engagement Location This position is based in Pune, India.

At NiCE, we embrace challenges and redefine our limits. We are passionate innovators and champions of change, aiming for excellence in everything we do. If you share our ambition, we invite you to explore a career opportunity that will ignite your passion and drive.Tech Manager (Engineering) – Performance & Platform ExcellenceHow will you make an impact?Lead and develop a high-performing engineering team dedicated to ensuring performance, scalability, and reliability across the platform.Establish and implement a performance engineering strategy adopted by multiple product teams.Oversee a center of excellence, defining standards, frameworks, and governance for performance testing and scalability.Advance the evolution of performance testing frameworks and tools such as JMeter, BlazeMeter, Gatling, or similar.Drive the development of AI-powered testing and analysis capabilities to enhance efficiency and insight.Integrate performance testing into CI/CD pipelines for early detection and resolution of production issues.Collaborate with architecture, product, and engineering teams to identify risks and influence system design for scalability.Equip teams with production-like testing environments, tools, and data strategies.Provide comprehensive visibility into performance health, risks, and roadmap progress.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Tech Lead. In this pivotal role, you will guide our development team in creating innovative software solutions, ensuring high quality and timely delivery. You will collaborate closely with cross-functional teams to define project requirements, design robust architectures, and implement best practices in software development.

We are seeking a dedicated PMO Consultant to join our dynamic team at Telefonica Tech. In this role, you will play a vital part in the management and optimization of our project management office, ensuring alignment with strategic goals and enhancing project delivery efficiency.The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a solid understanding of project management methodologies. If you have a passion for driving project excellence and are eager to contribute to a leading technology firm, we encourage you to apply.

We are seeking a highly skilled Tech Lead .NET to join our dynamic team at FiniteHR Consulting. In this role, you will leverage your expertise in .NET technologies to lead a team of talented developers, ensuring the successful delivery of high-quality software solutions. You will be responsible for defining technical architecture, making critical design decisions, and mentoring team members to uphold best practices in development.

At Parallel Wireless, we are seeking a dynamic Tech Lead specializing in Open RAN solutions to join our innovative team in Pune. As a leader in the telecommunications industry, you will play a pivotal role in revolutionizing mobile networks through our cutting-edge GreenRAN™ technology. Your expertise will help shape the future of connectivity, ensuring that our solutions are efficient, automated, and flexible to meet the demands of next-generation networks.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Java Tech Lead. In this pivotal role, you will lead a team of talented developers, guiding them in the design and implementation of innovative software solutions using Java technologies. Your expertise will help drive our projects forward and ensure the delivery of high-quality applications.

At NiCE, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. Our commitment to excellence sets the highest standards, and we continuously strive to exceed them. If you share our passion for achieving extraordinary results, we invite you to explore a career opportunity that will ignite your potential.What does the role entail?NiCE Actimize is on the lookout for a Business Analyst Manager to join our esteemed Professional Services team at the Global Talent Center located in Pune, India. This position is tailor-made for a seasoned professional with substantial experience in deploying intricate on-premise and hosted SaaS Actimize solutions. You will lead a dynamic team of business analysts dedicated to delivering compliance, risk management, and financial crime solutions to our Financial Institution (FI) clients.We are searching for someone who thrives in a consulting atmosphere, possesses strong business insights, and excels at converting complex requirements into actionable results. If you come with hands-on experience in the BFSI sector, especially in Anti-Money Laundering (AML) or Fraud Prevention, and have a strong desire to build and mentor teams, this opportunity is for you.How will you make an impact?You will guide a talented and motivated team of business analysts, working closely with architects, subject matter experts (SMEs), R&D, Product Managers, and third-party vendors to implement Actimize solutions that aid banks in meeting regulatory requirements for AML, financial compliance, and payment fraud.Oversee the delivery of releases while managing work, dependencies, and risks.Ensure quality through best practices and continual improvement.Mentor and support the career advancement of team members.Be responsible for team chargeability and resource planning.Act as the SME for AML/Fraud and the primary point of contact for the team.Lead recruitment and hiring initiatives.Collaborate across R&D, implementation, and support teams.Conduct regular performance management and feedback sessions.Define both functional and non-functional product requirements.Engage with customers to understand data needs and support implementations.Facilitate communication between product and engineering teams.Prioritize user stories and establish acceptance criteria.Conduct internal demonstrations and assist in stakeholder presentations.Recommend product features and enhancements.

Senior Tech Specialist, SecurityAs a Senior Tech Specialist in Security at brillio-2, you will play a crucial role in safeguarding our digital assets and infrastructure. Your expertise will guide our security strategies and implementations, ensuring the highest levels of protection against potential threats. You will collaborate with cross-functional teams to design, implement, and manage security protocols while staying abreast of the latest security trends and technologies.

Join our team as a Network Lead Consultant for a Tech Mahindra contract position in Pune. We are looking for a skilled professional with a passion for network management and a proven track record in the field.As a Network Lead, you will be responsible for overseeing network operations, ensuring seamless connectivity, and providing expert guidance to the team. Your expertise will play a critical role in enhancing our network infrastructure.

We are seeking a dynamic and experienced Product Manager to join our innovative team at QAD Inc. in Pune. In this role, you will be responsible for driving the product vision and strategy, collaborating with cross-functional teams, and ensuring the successful delivery of high-quality products that meet customer needs.

Role Overview tgs is hiring a Senior Product Manager in Pune, Maharashtra. This role focuses on shaping product strategy and guiding the development of new solutions. The Senior Product Manager works closely with teams across the company to define the product vision, build the roadmap, and identify growth opportunities. What You Will Do Collaborate with engineering, design, and business teams to align on product goals Define and communicate the product vision and strategy Develop and manage the product roadmap Identify and evaluate opportunities for product growth Lead delivery of products that address market needs and customer expectations Location This position is based in Pune, Maharashtra, India.

Entrata, established in 2003 by forward-thinking college students, has redefined the landscape of online rent payment and property management software. As a recognized global leader, we proudly serve property owners, managers, and residents, having received accolades such as the Utah Business Fast 50 and the Silicon Slopes Hall of Fame - Software Company - 2022. Our extensive software suite encompasses tools for rent payments, insurance, leasing, maintenance, marketing, and communication, revolutionizing property management on a global scale.With a dynamic workforce of over 2,200 talented professionals worldwide, Entrata fosters a culture of intelligence and adaptability. Our teams collaborate across various locations, including Utah, Texas, India, Israel, and the Netherlands. We combine the innovative spirit of a startup with the reliability of an established corporation, emphasizing transparency and open communication through executive town halls. Our products are not only desirable but essential for the industry. At Entrata, we are dedicated to enhancing living experiences, promoting collective excellence, embracing boldness, and valuing diverse perspectives to create a better world to live in.We are on the lookout for exceptional talent! If you are a driven innovator, a quick learner, and a fierce competitor, Entrata's Research and Development department invites you to join us as a Software Engineer. In this role, you will collaborate closely with senior architects and directors to design database schemas and establish foundational code architecture, enabling our offshore teams to execute effectively. You'll have ownership of various projects, guiding them from inception to successful completion.

Join the Bosch Group as a Sales & Project Management Manager, where you will spearhead initiatives to drive sales growth and ensure successful project execution. This role requires strong leadership skills, strategic thinking, and the ability to collaborate with cross-functional teams to meet organizational goals.

Join our dynamic team at Metromakro as an Assistant Manager in Master Data Management (MDM). In this pivotal role, you will support the management and governance of master data across the organization, ensuring data integrity and compliance with business processes.Your responsibilities will include collaborating with cross-functional teams to define data management policies, participating in data quality initiatives, and assisting in the implementation of MDM tools. You'll play a key role in enhancing data accuracy and accessibility, directly impacting business operations.

Key Responsibilities:Demonstrate hands-on expertise in Asset Manager Tool, ServiceNow, Configuration Management Database (CMDB), Common Service Data Model (CSDM), and Software Asset and Configuration Management (SACM) processes.Develop, implement, and uphold best practice standards, policies, and procedures for effectively planning, recording, monitoring, and managing both hardware and software assets.Design and execute continuous lifecycle management of configuration items (CIs) to ensure optimal performance.Ensure that SACM processes are compliant with regulations and aligned with organizational standards while being fit for purpose.Take charge of process design, framework creation, and governance initiatives.Identify and monitor Key Performance Indicators (KPIs) to assess process efficiency and effectiveness.Oversee new requirements and adjustments to SACM processes as necessary.Coordinate design activities for CI and Asset discovery, integrations, and data import methods.Collaborate with IT stakeholders and business leaders to enhance asset management practices and ensure cost-effectiveness.Support related IT processes including Change, Problem, and Release Management.Conduct monitoring, review, and support audits to ensure adherence to established standards.Provide coaching and advice to CMDB stakeholders to foster a comprehensive understanding of configuration and asset management, particularly its interlinkage with Change Management and other ITIL processes.Represent SACM requirements in Demand Boards, prioritizing process-related IT enhancements.Evaluate and suggest new tools, technologies, and process enhancements to boost IT efficiency and effectiveness.Immediate joiners within 30 days are preferred.

Join metromakro as an Assistant Group Manager in our Master Data & Management division. In this dynamic role, you will oversee critical data management processes, ensuring that our data is accurate, accessible, and effectively utilized across the organization. You will collaborate with cross-functional teams to streamline operations and enhance data quality.