Customer Success Partner B2B

The Customer Success Specialist role at miodottore focuses on supporting clients and improving their overall experience. This position is based in Rome and involves direct interaction with customers, answering questions, and guiding them through the company's services. What you will do Assist clients by responding to their inquiries and providing clear guidance on available services Work with different teams to ensure customers receive consistent and effective support Help clients reach their goals by understanding their needs and offering tailored assistance What matters for this role Strong commitment to customer service Ability to empathize and communicate well with clients Comfort working collaboratively across departments This position is registered with targeted placement (L.68/99).

Join our team at Docplanner as a Customer Success Specialist, where you will play a crucial role in ensuring our clients achieve their desired outcomes with our services. You will be the voice of the customer, helping to resolve issues, provide training, and build strong relationships. Your expertise will help us to enhance our offerings and create an exceptional experience for all users.

Join docplanner as a Customer Success Specialist in our B2C division, where your passion for enhancing customer experiences will shine. In this role, you will be the guiding force for our users, helping them maximize the value they gain from our platform. You will proactively engage with customers, provide support, and ensure their satisfaction with our services.

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, part of the global group Docplanner, stands as the leading platform in Italy connecting patients with healthcare professionals. Our mission is to help people lead longer, healthier lives. Backed by investors like Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals and are on the lookout for new talent to fill the role of Customer Success Specialist GP.Your Role as a Customer Success Specialist GPAs a key point of contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as a dedicated advisor for MioDottore, providing effective support and solutions to clients.Foster client retention: Through targeted interventions, you will boost their satisfaction while minimizing churn risk.Promote the proper use of our products by offering tailored consultations and addressing client needs with customized proposals.Increase business opportunities by identifying client needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to enhance customer satisfaction.Who We Are Looking For:We are seeking dynamic, enthusiastic individuals who are focused on professional growth. Ideally, you possess:Experience in customer success or post-sale rolesA strong customer support orientation, with a passion for caring for clients and satisfaction in solving their problems.Organizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and an interest in the Health Tech sector.Good command of the English language (B2 level).

Join our dynamic team at docplanner as a Customer Success Specialist, where you will play a key role in enhancing customer satisfaction and driving customer loyalty. In this position, you will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our services.

Join our dynamic team at Docplanner as a Customer Success Specialist focused on AI solutions. In this pivotal role, you will be instrumental in ensuring our clients achieve their desired outcomes through our innovative technology. You will work closely with customers to understand their needs, provide strategic guidance, and drive engagement. Your ability to foster relationships and provide exceptional service will be key to your success.

We are currently seeking a motivated Sales Advisor to join our vibrant team in Rome, registered in the Protected Categories L.68/99.At Boggi Milano, we value Italian excellence, attention to detail, and authentic relationships with every customer. Each sale is an encounter, and every customer has a unique story.Stepping into our boutique means experiencing contemporary elegance.RoleAs a Sales Advisor, you will act as a true Brand Ambassador: welcoming every customer with care, understanding their needs, and guiding them through a personalized and memorable shopping experience — both in-store and online.Your contribution will be vital in enhancing the brand's image and achieving sales targets through quality service and trustful relationships.ResponsibilitiesDeliver exceptional service, enhancing every interaction with the customer while promoting the brand, products, and loyalty programs.Understand customer needs, passionately narrate product stories, and assist in making the best choices.Build long-term relationships with customers, fostering trust and loyalty.Encourage complementary and omnichannel sales (Click&Collect, Seek&Send, in-store tablets).Actively contribute to achieving team and sales targets.Professionally handle any inquiries or complaints in collaboration with management.Maintain the order, care, and image of the boutique (front and back) in line with brand standards.Support the management of omnichannel flows and inventory activities.Assist in managing the cash register and operational procedures, adhering to company policies.Who We Are Looking ForYou have a strong passion for fashion and customer service.You stand out for your elegance, empathy, and interpersonal skills.You are proactive, results-oriented, and eager to learn.You possess a positive and collaborative approach in teamwork.Previous experience in fashion retail or luxury/premium sectors is a plus.What We OfferWorking at BOGGI Milano means entering an elegant and dynamic environment where customer care and passion for style are fundamental values.

Join MioDottore as a Customer Success Specialist (AI) and revolutionize healthcare experiences for patients!About UsMioDottore is Italy's premier Health Tech platform, dedicated to connecting patients with healthcare professionals and facilities nationwide. Our mission is simple: Helping people live longer, healthier lives.Since 2015, MioDottore has been a part of the Docplanner Group, the largest global Health Tech network, backed by investors such as Goldman Sachs and operating in 13 countries. With a team of over 450 professionals, we are constantly expanding and seeking new talent for the role of Customer Success Specialist (AI).Your Role as a Customer Success Specialist (AI)In this position, you will focus on clients utilizing MioDottore's AI features, such as Noa Notes, guiding them in the effective adoption of these innovative solutions and ensuring optimal use of AI technologies. Your responsibilities will include:Leading clients in the activation and advanced use of AI features.Providing targeted training and support on Noa Notes, assisting professionals in integrating it into their daily workflows.Monitoring the usage of AI tools and identifying opportunities to enhance user experience.Gathering specific feedback on user experience with AI features and sharing insights with the product team for future development.Who We Are Looking For:We seek dynamic, enthusiastic individuals who are committed to professional growth. Ideally, you possess:Experience in customer success or post-sales roles.A strong customer support orientation, with a passion for helping clients and satisfaction in resolving their issues.Organizational skills to manage multiple goals and deadlines.Familiarity with new technologies and a keen interest in the Health Tech sector.Good command of the English language (B2 level).

We are seeking a Common Areas Attendant registered with targeted placement (PROTECTED CATEGORIES L.68/99 Art. 18) to join our team. As a member of the Soho House team, your role will be to ensure our members have an exceptional experience every time they visit. With a natural passion for hospitality, we provide you with a platform to connect, grow, and make a difference. Key Responsibilities: Maintain cleanliness and organization of common areas; Load and unload goods and supplies for the hotel (linens, cleaning products, or room supplies); Set up rooms for events and conferences;

Join docplanner as a Customer Expansion Specialist, where you will play a pivotal role in enhancing our customer experience and expanding our client base.Your responsibilities will include developing strong relationships with existing customers, identifying opportunities for growth, and implementing strategies to improve customer satisfaction. You will collaborate closely with cross-functional teams to ensure our customers achieve their goals and maximize the value they receive from our services.

Join our team at Accor Hotels as a Part-Time Staff Food & Beverage Associate! We are looking for enthusiastic individuals who are passionate about delivering exceptional service and creating memorable dining experiences for our guests. In this role, you will assist in various Food & Beverage operations, ensuring a high standard of service and presentation.

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, a part of the global Docplanner group, is Italy's leading platform connecting patients with healthcare professionals. Our mission is to help people live longer, healthier lives. Backed by investors such as Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals. We are currently seeking talented individuals for the role of Customer Success Specialist B2C.Your Role as a Customer Success Specialist B2CAs the primary contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as the representative of MioDottore, providing dedicated consultancy, support, and effective solutions to clients.Enhance customer loyalty: Through targeted interventions, you will increase satisfaction and reduce churn risk.Promote the proper use of our products by offering tailored consulting, addressing client needs with customized proposals.Identify business opportunities by recognizing needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to elevate customer satisfaction.Who We Are Looking For:We seek dynamic, enthusiastic individuals focused on professional growth. Ideally, you possess:Experience in customer success or post-sales rolesStrong dedication to customer support, enjoying taking care of clients and finding satisfaction in solving their problemsOrganizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and a keen interest in the Health Tech sector.Good knowledge of English (B2 level).

Join MioDottore and be the architect of success for our B2B clients!MioDottore is not just a platform; we are leaders in Health Tech in Italy. With over 450 professionals and the trust of investors like Goldman Sachs, we are redefining the future of healthcare in 13 countries. Our mission? Helping people live longer, healthier lives.We are seeking a Customer Success Partner who can blend genuine empathy with tangible goals: retention, upselling, and shared growth with clients. This individual should not merely respond to requests but anticipate needs and build true strategic partnerships.Your Responsibilities:Account Management: Proactively manage a B2B client portfolio focusing on retention and growth.Strategic Consulting: Analyze needs to propose tailored solutions.Revenue Growth: Identify upselling and cross-selling opportunities to create real value.Customer Advocacy: Gather and analyze customer feedback to guide product evolution.Cross-functional Collaboration: Coordinate with product, marketing, and sales teams to optimize the customer experience.Who We Are Looking For:We seek dynamic, enthusiastic individuals with a growth mindset. Ideally, you possess: B2B Experience: Management of client portfolios in technology or healthcare sectors. Business Acumen: Strong analytical skills and a results-oriented mindset. Soft Skills: Excellent interpersonal and communication skills. Growth-oriented Mindset: You see opportunities where others see challenges. Results-driven: You want to see the concrete impact of your work on metrics.Don't just send your CV! We truly want to get to know you through a cover letter where you share:What has been your greatest

Join the vibrant team at Soho House as a Warehouse Associate. We are committed to creating a diverse and inclusive environment and welcome applications from individuals in protected categories as defined by Art. 18 of Law 68/99. In this role, you will play a vital part in maintaining our inventory and ensuring smooth operations within our warehouse.

Are you ready to take the lead in the digital revolution within the healthcare sector?Do you have a passion for selling innovative digital products powered by Artificial Intelligence? If so, this opportunity is perfect for you!Join MioDottore as a Customer Expansion Specialist and be at the forefront of digital transformation in healthcare!In this role, you will serve as the key point of contact for physicians and healthcare professionals, assisting them in enhancing their online visibility and optimizing patient management.Your responsibilities will include:Promoting our flagship AI-based product, designed to support doctors in managing appointments and clinical information.Engaging in upselling, cross-selling, and upgrading digital solutions to existing clients (B2B and B2C).Providing consultancy on advanced marketing tools and management solutions.How you will drive our clients' growth:Offering value-added solutions: you will be a trusted advisor to strategic clients, presenting tools that optimize their operations.Managing negotiations with empathy and expertise: you will handle the entire sales process using phone and video calls for personalized consultations, negotiations, and building valuable relationships.Collaborating with the post-sales team: you will work closely with Key Account Managers to enhance retention and strengthen customer loyalty.You could be our future Customer Expansion Specialist IF:You are a strategic thinker: able to identify upsell and cross-sell opportunities that add value.Consultation is second nature to you: you are passionate about helping clients discover impactful solutions, confidently endorsing a product you believe in.You tackle challenges with determination and teamwork: you embrace obstacles and believe in collaborative efforts as the key to achieving great results.You have sales experience: ideally, you possess at least one year of experience, particularly in upselling activities.

The RoleAs a pivotal member of our team, you will report directly to our COO, playing a key role in driving our customer expansion strategy. You’ll not only manage but also coach your team strategically to enhance the customer lifecycle and maximize value.Key ResponsibilitiesIn your capacity as the Sales Upsell Leader, your primary duties will include:Leading and inspiring a team of Customer Expansion Specialists, ensuring exceptional performance and a customer-centric commercial approach.Formulating and executing the Upsell strategy tailored to diverse client segments, streamlining processes, and effectively reducing churn rates.Fostering a consultative sales model, guiding doctors in recognizing the value of our solutions and their potential impact on their practices.Conducting thorough analyses of portfolio data to pinpoint growth opportunities and areas for enhancement.Collaborating closely with Marketing, Customer Success, and Product teams to develop impactful campaigns, initiatives, and materials.Tracking weekly and monthly KPIs to ensure precise forecasting.

Join our team at Docplanner as a Customer Care Specialist, where you will play a crucial role in enhancing customer experiences. You will be responsible for responding to customer inquiries, resolving issues, and ensuring satisfaction with our services. Your passion for helping others and your strong communication skills will make you an integral part of our team.

Air Apps started as a family business in Lisbon in 2018 and has since expanded to San Francisco. The company develops an AI-powered Personal & Entrepreneurial Resource Planner (PRP), reaching more than 100 million downloads worldwide. Air Apps remains self-funded, with a focus on improving how people plan and manage resources. The team values innovation and aims to deliver strong user experiences while advancing AI technology. Role overview This Customer Support Specialist position is fully onsite at the Air Apps office in Lisbon. The role centers on helping users get the most out of Air Apps products by working directly with customers and collaborating with colleagues across teams. What you will do Work closely with cross-functional teams onsite in Lisbon Engage with customers to resolve questions and issues Contribute to a collaborative, team-focused workplace Additional details Relocation support is available for those moving to Lisbon Air Apps welcomes new team members interested in shaping the future of resource management

Role Overview AirApps is looking for a CRM Specialist in the Rome Metropolitan Area. This role focuses on strengthening customer relationships and supporting engagement through effective CRM strategies. The position calls for experience with customer data management and CRM tools to help build long-term client connections and improve satisfaction.