Customer Success Renewals Representative - Inside Commercial (UK&I)

Veeam, recognized as the leading global innovator in data resilience, empowers businesses to maintain full control over their data anytime and anywhere. With a focus on data backup, recovery, portability, security, and intelligence, Veeam serves over 550,000 clients globally, ensuring their operations run smoothly. Join us in our mission to innovate and create a significant impact for some of the world’s most prominent brands. Step into the future of data resilience with confidence.About the RoleThe Customer Success Representative (Commercial Accounts) plays a vital role in renewing customer maintenance contracts within their designated territory. This position involves delivering quotes directly to customers and/or channel partners while ensuring an exceptional customer experience and high retention rates. The primary objective is customer success, alongside upselling premium services and identifying additional sales opportunities for Veeam products. This role emphasizes driving revenue growth and surpassing quotas through customer retention.What You’ll DoExceed quota objectives related to renewal and expansion goals within your territory.Manage the annual pipeline effectively by engaging with customers well in advance of support expiration to assess customer experiences and conduct health checks.Identify key stakeholders at both customer and partner sites, understanding their priorities and working backward from their needs.Proactively reach out to customers with lapsed support to reactivate their services.Collaborate across departments to enhance customer outcomes.

Role overview Veeam Software is looking for a Customer Success Representative to join the Velocity team in Bucharest. This position works with German-speaking clients, helping them get the most value from Veeam's software. Building strong relationships and supporting customers as they use Veeam products are central to this role. What you will do Serve as the main contact for customers who speak German Guide new clients through onboarding and help them start using Veeam solutions smoothly Offer ongoing support, answering questions and resolving concerns Identify chances to suggest additional services that match customer needs Collaborate with internal teams to solve issues and ensure a positive experience for each client Requirements Fluent in both German and English Clear and effective communication skills Strong attention to detail and ability to solve problems Proactive mindset in supporting customers Interest in technology and customer success Location This position is based in Bucharest, Romania.

Your Role:Transform Challenges into Opportunities: When customers hesitate to accept our offerings, you will proactively engage with them via phone to comprehend their concerns, address objections, and win them back to our services.Guide the Customer Journey: You will expertly navigate customers through our processes, ensuring a seamless experience while successfully arranging their final evaluations at one of our numerous branches across Germany and Austria.Boost Sales: Your mission will be to convert customer interest into actionable outcomes, driving sales and enhancing customer satisfaction.Build Lasting Trust: As the initial point of contact, you will go above and beyond to ensure our clients' expectations are not only met but consistently exceeded, turning leads into loyal customers.

Role Overview Veeam Software is hiring a Customer Success Representative in Bucharest to support French-speaking clients. This position focuses on helping customers get the most from Veeam solutions and building strong, lasting relationships. What You Will Do Engage with French-speaking clients to understand their needs and answer questions Provide support and guidance to ensure customers succeed with Veeam products Work closely with teams across the company to share customer feedback and help improve products and services Help clients address challenges and reach their goals using Veeam solutions What Helps You Succeed Strong communication skills in both French and English Experience or interest in customer service Ability to work well with different teams and departments This role offers the chance to make a real impact on customer satisfaction and product improvement at Veeam Software.

Join Veeam Software as an Associate Account Executive in our Commercial Inside Sales team, where your proficiency in German will be a valuable asset. You will be responsible for cultivating relationships with potential clients, driving sales, and contributing to our company's growth. This role provides an exciting opportunity to work within a dynamic team, use your language skills, and develop your career in the tech industry.

Veeam, the leading global provider of data resilience solutions, empowers businesses to manage their data effortlessly, whenever and wherever they need it. With a robust portfolio that includes data backup, recovery, portability, security, and intelligence, Veeam safeguards over 550,000 customers globally who rely on us to keep their operations running smoothly. Step into a future where data resilience is paramount and join us in making significant strides for some of the world’s most renowned brands.About The Role: As a Sales Development Representative, your pivotal role involves generating new business opportunities through proactive outreach and lead discovery within your designated territory. Leveraging both internal and external resources, you will identify potential prospects, deliver product information, provide quotations, and contribute to our commercial success. Collaboration with colleagues during key sales activities and maintaining precise records in CRM systems will be essential to your success.What You’ll Do:Initiate contact via phone and email to uncover new commercial opportunities in your assigned territory.Utilize various internal and third-party tools to generate leads and identify market whitespace.Support qualified prospects with follow-ups, product details, and quotations.Achieve monthly KPIs for commercial opportunities as tracked in Salesforce activity reports.Engage in call-out days, events, and customer meetings alongside sales colleagues.Keep accurate records of lead information and activities within CRM systems.Assist in training and onboarding new sales associates.What You’ll Bring:Fluency in both German and English for effective communication.Excellent organizational, multitasking, and prioritization skills.Meticulous attention to detail in record-keeping.Proficiency in MS Office tools to facilitate daily tasks.Familiarity with the virtualization industry.A Bachelor’s degree or a combination of relevant education and experience.A collaborative spirit and a positive attitude in a fast-paced environment.What You’ll GetCompetitive compensation and benefits package.Opportunities for professional development and career growth.A dynamic and inclusive work environment.

At Veeam, the premier global leader in data resilience, we empower businesses to manage their data seamlessly—anytime, anywhere. With our innovative solutions in data backup, recovery, portability, security, and intelligence, we serve over 550,000 customers worldwide, ensuring they can maintain continuous operations. Join us in our mission to revolutionize data resilience and make a significant impact for some of the world’s most renowned brands. Together, let's venture boldly into the future of data management.Role OverviewThe Customer Success Representative (Inside Accounts) plays a crucial role in ensuring the timely renewal of customer maintenance contracts within the designated territory. This fast-paced position focuses on high-volume renewals, where you will prepare and deliver quotes directly to customers and their partners. Your primary goal will be to foster customer retention and satisfaction, making customer success your utmost priority. Additionally, you will reactivate lapsed accounts, identify upsell and cross-sell opportunities, and uphold exceptional operational standards.Your responsibilities will include:Managing contract renewals effectively within your assigned territory to safeguard and enhance Veeam’s maintenance revenue.Prioritizing customer success by striving to maximize retention and satisfaction levels.Proactively monitoring expiring agreements, initiating actions 4+ months prior to expiration to secure contract continuance.Engaging with customers with expired maintenance to explore reinstatement opportunities, including cold calling.Delivering accurate and timely proposals and quotes aligned with customer or partner agreements.Collaborating with internal teams (Deal Desk, Sales, Operations) for special pricing requests and non-standard quotes.Addressing inquiries from customers and partners regarding quotes, pricing, co-terming, upselling, and maintenance contract reinstatement.Supporting license transfer requests and guiding customers and partners in utilizing the appropriate support channels.Maintaining high standards of Salesforce (SFDC) hygiene.

Your Role:Transform Declines into Opportunities: Reach out to customers who have hesitated on our offer, understanding their concerns, addressing objections, and working to win them back.Manage the Customer Experience: Guide customers through our process and assist in scheduling a final evaluation at one of our 70 branches across France.Boost Sales: Convert customer interest into actionable steps, driving successful outcomes.Build Trust: As the first point of contact, your role will be pivotal in exceeding client expectations and transforming leads into loyal customers.

Your Role:Transform objections into opportunities: Engage with customers who decline our offer by calling them to uncover their concerns, addressing objections, and successfully winning them back.Guide the customer experience: Facilitate the customer journey by assisting them through the process and ensuring they can schedule a final evaluation at one of our 60 branches located in Spain.Boost Sales: Convert customer interest into actionable commitments.Build Trust: As the initial point of contact, you will play a crucial role in exceeding our clients’ expectations and fostering loyalty.

Join Veeam Software as an Associate Account Executive in our Commercial Inside Sales team! We are looking for a motivated individual who is fluent in German and eager to contribute to our dynamic sales environment. In this role, you will engage with potential clients, understand their needs, and provide tailored solutions to enhance their data management and backup strategies.

Veeam is recognized as the Data and AI Trust Company, dedicated to assisting organizations in comprehensively understanding, securing, and ensuring their data and AI are resilient, thus facilitating the safe and scalable acceleration of AI. As the leading entity in both data resilience and data security posture management, Veeam is engineered to integrate identity, data, security, and AI risk management. With headquarters in Seattle and a presence in over 30 countries, Veeam safeguards more than 550,000 customers globally, who rely on Veeam to maintain uninterrupted business operations. Join our dynamic team as we advance boldly together, fostering growth, learning, and making a significant impact for some of the largest brands worldwide.About the RoleThe Senior Sales Development Representative for Strategic Accounts collaborates closely with Veeam Account Executives to enhance our outreach within existing strategic accounts and to engage new prospective clients.The SDRs play a crucial role in qualifying marketing-generated demand, which is evidenced by interactions with marketing initiatives, specific actions taken, and meeting scoring criteria. These initial marketing interactions serve as a launchpad to identify and engage other members of the buying group in an outbound effort to further validate buying signals and assess potential opportunities.What You’ll DoGenerate new demand by identifying opportunities within the sales organization for pursuing potential leads.Qualify marketing-generated leads based on established criteria before transitioning qualified opportunities to account executives.Identify, validate, and connect with additional personas or stakeholders involved in the buying decision, sharing insights with the sales team.Nurture targeted groups of prospects for account executives using various engagement tactics to drive meaningful interactions and assess interest levels for potential opportunities.Adhere to all demand management-related service level agreements.Maintain and manage account information, prospecting, qualification, and nurturing activities using Salesforce CRM.Organize cadence workflows for all key players in opportunities, utilizing Salesforce for daily outreach, including calls, voicemails, social media, and emails.Foster strong collaboration with aligned sales teams.Engage in productive conversations with individuals representing the targeted buyer personas.Coordinate sales activities within the broader Veeam team.

Join our dynamic team at WNS Global Services as a Bilingual Customer Service Representative. In this role, you will leverage your fluency in German or French to provide exceptional support to our international clients. You will be instrumental in ensuring customer satisfaction by effectively resolving inquiries and delivering top-notch service.Your responsibilities will include:Responding to customer queries via phone, email, or chat in German or French.Assisting customers with product information, troubleshooting, and account management.Collaborating with team members to enhance service quality and customer experience.

At Cross Border Talents, we are pioneers in transforming customer experiences (CX) by leveraging advanced AI technology to redefine interactions for some of the world’s most innovative brands. Our distinctive methodology merges state-of-the-art digital solutions with human insight, delivering a holistic CX journey management across the Travel and High-Growth Tech industries.Position Overview:We invite you to become a vital member of our dynamic team as a Customer Experience Specialist within our multilingual BPO center. In this pivotal role, you will serve as the primary point of contact for our clients, driving our mission for international service excellence.Key Responsibilities:Deliver exceptional customer service through email and phone communications.Assist customers from leading airlines with inquiries related to flight modifications, cancellations, lost baggage, and claims.Engage with customers effectively in both Portuguese and English.Provide timely responses to customer inquiries.Maintain a consistently positive, empathetic, and professional demeanor.Ensure customer satisfaction through professional support.

The German Speaking Renewals Representative at Sophos Group plc works from Bucharest and handles a substantial portfolio of mid-market renewal accounts throughout the EMEA region. The main focus is on keeping renewals on track by working with both field sales and channel partners. Key Responsibilities Manage a large number of renewal accounts across the EMEA region, with a focus on mid-market customers Initiate and maintain contact with customers and partners to move the renewal process forward Coordinate efforts with field sales teams and channel partners to ensure renewals are completed within set timeframes Keep workflows organized and take responsibility for assigned accounts Requirements Strong organizational abilities and a close attention to detail Experience handling multiple priorities at once Ability to work both independently and collaboratively Fluent German language skills

Join our dynamic team as an Account Executive for Commercial Inside Sales, where you will leverage your Turkish language skills to engage with clients and drive sales initiatives. In this role, you will be responsible for developing relationships with potential customers, understanding their needs, and presenting tailored solutions that resonate.Your contributions will be pivotal in achieving our sales targets and expanding our market presence. We are looking for someone who is driven, detail-oriented, and passionate about technology.

At crossbordertalents, we are pioneers in enhancing customer experiences (CX) through innovative AI solutions, reshaping how the world's leading brands interact with their clients. Our distinctive methodology intertwines advanced digital technologies with human intelligence, delivering holistic CX journey management specifically tailored for the Travel and High-Growth Tech sectors.Position Overview:We invite you to become part of our dynamic team as a Customer Experience Specialist within our multilingual BPO center. As a vital contributor to our commitment to international service excellence, you will serve as the primary point of contact for our clients.Key Responsibilities:Deliver exceptional customer service via email and phone interactions.Manage customer emails and voice calls, assisting with flight modifications, cancellations, lost baggage, and claims for prominent airlines.Engage with customers in both German and English across various communication channels.Respond promptly and effectively to customer inquiries.Maintain a positive, empathetic, and professional demeanor in all customer interactions.Ensure high levels of customer satisfaction through professional support.

At Base, our mission is to empower entrepreneurs to thrive in the global e-commerce landscape. We provide an innovative technology platform that revolutionizes how they manage their online operations.Our international team, spanning from Europe to America, delivers a comprehensive 'all-in-one' solution for thousands of merchants worldwide. We ensure seamless integrations with industry leaders such as Amazon, eMAG, Altex, eBay, Shopify, and WooCommerce, among others. However, we are more than just a technology company; we are one of the most dynamic platforms in the field, boasting a remarkable growth of 15x in the last three years. We promote a culture rooted in real impact and collaboration, where our team is the engine of our innovation.If you are motivated to contribute to the future of global e-commerce, we invite you to apply. Your opportunity awaits!Your Role and ResponsibilitiesClient Implementation & Onboarding: Oversee the entire implementation process for new clients—from understanding their current store setup (platforms, marketplaces, couriers, ERPs) to configuring the necessary integrations within Base. You will be the key person ensuring a swift, accurate, and complete transition to the platform.Integration & Custom Scripting: Configure and adapt integrations between Base and client platforms (online stores, marketplaces, couriers, ERP, CRM). When necessary, utilize PHP or Python to customize data flows or create simple scripts to automate specific processes. This is not a full-time programming role but a technical-operational one.Platform Enhancement: Collaborate with international product teams to adapt and optimize the platform for the Romanian and Eastern European market. Provide on-ground feedback, test new functionalities, and help prioritize developments that matter to local merchants.Process Automation: Leverage existing integrations and the platform's APIs to eliminate manual processes and build automations that simplify tasks such as updating inventory, processing orders, and transmitting data to couriers, ERPs, or accounting. Essentially, you will transform complex workflows into automated and stable processes.Technical Consultation: Act as the technical partner for clients, guiding them in selecting and configuring the most suitable integrations for their businesses, explaining solutions clearly (in a non-technical manner), and ensuring they are used correctly and efficiently. You will blend commercial knowledge with technical expertise to deliver real value.Performance Optimization: Evaluate and enhance the performance of the platform, ensuring it meets the needs of our clients.

Veeam Software supports over 550,000 organizations worldwide with solutions for data protection, resilience, and security management. The company works with leading brands and continues to expand its global reach, focusing on building trust in data and AI. Role overview The Senior Customer Success Representative for Named Accounts manages renewals for customer maintenance contracts within a dedicated territory. This position emphasizes delivering a positive customer experience, retaining accounts, and identifying chances to upsell premium services and add-ons. Performance in this role is measured by revenue bookings and the ability to exceed set quotas. Key responsibilities Achieve or exceed quotas for renewals and expansion within assigned territory. Maintain a strong annual pipeline by reaching out to customers at least nine months before support expiration, performing technical health checks, and providing proactive support to drive product adoption. Engage customers to introduce new features, recommend additional products, align solutions with business goals, and facilitate renewals and account growth through upgrades and new licenses. Identify and build relationships with key stakeholders at both customer and partner organizations, tailoring approaches to their needs. Reconnect with customers whose support has lapsed to encourage service reactivation. Collaborate with Deal Desk, Legal, Sales, and other teams to prepare enterprise renewal agreements and handle special terms. Communicate and negotiate complex offers with executive-level contacts. Provide accurate forecasting and business analysis, sharing insights to inform strategic decisions. Location This position is based in Bucharest, Romania. Language requirements Bilingual proficiency in Russian and English is required.

Become a pivotal part of Base, a global frontrunner transforming the landscape of e-commerce!As a technological powerhouse, Base empowers sellers worldwide with a cutting-edge, all-in-one system designed to streamline operations. Our mission is to alleviate the challenges faced by online entrepreneurs, enabling them to automate their workflows, scale their businesses dynamically, and manage sales efficiently across diverse platforms. This is made possible through our unwavering commitment to innovation and the adoption of advanced technologies. We collaborate globally with thousands of marketplaces and esteemed industry leaders like Amazon, eBay, Shopify, DHL, and FedEx. Our international team of experts operates across Poland, Europe, the Americas, and Asia.We take pride in our remarkable growth trajectory — we're more than just another tech company. As one of the fastest-growing platforms in the industry, we've experienced significant expansion over the past three years, increasing both our revenue and our global clientele. We foster a culture focused on genuine impact and teamwork, as our team is the driving force behind our innovations.If you have a passion for e-commerce and aspire to make a meaningful impact in the global market, this is your chance to join an exhilarating journey. By becoming part of our team, you will work in a dynamic environment where your ideas are valued, directly contributing to the success of thousands of sellers. You will collaborate with an international team, developing global solutions in a culture that prioritizes collaboration and talent support.Intrigued? If you believe you are ready to tackle this challenge and help us dominate the e-commerce market, we invite you to apply today! We look forward to welcoming you aboard.