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Customer Success Representative - Velocity (German Speaker)

Veeam SoftwareBucharest, RomaniaNew
On-site Full-time

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Experience Level

Entry Level

Qualifications

Fluent in German and English, both written and spokenStrong interpersonal skills with a customer-first mindsetAbility to understand technical concepts and communicate them effectivelyExperience in customer support or account management is a plusProficiency in CRM software and Microsoft Office Suite

About the job

Veeam Software is looking for a Customer Success Representative to join the Velocity team in Bucharest. This position works with German-speaking clients, helping them get the most value from Veeam's software. Building strong relationships and supporting customers as they use Veeam products are central to this role.

What you will do

  • Serve as the main contact for customers who speak German
  • Guide new clients through onboarding and help them start using Veeam solutions smoothly
  • Offer ongoing support, answering questions and resolving concerns
  • Identify chances to suggest additional services that match customer needs
  • Collaborate with internal teams to solve issues and ensure a positive experience for each client

Requirements

  • Fluent in both German and English
  • Clear and effective communication skills
  • Strong attention to detail and ability to solve problems
  • Proactive mindset in supporting customers
  • Interest in technology and customer success

Location

This position is based in Bucharest, Romania.

About Veeam Software

Veeam Software is a global leader in backup, disaster recovery, and intelligent data management solutions. Our mission is to help organizations achieve data resilience, enabling them to operate with confidence in today's digital environment. Join a vibrant team that values innovation, teamwork, and customer success.

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