About the job
Job Title: Customer Success Specialist / Online Coding Educator
Company: Coco Coders
Location: Fargo, ND
Employment Type: Part-time with potential for full-time
About Coco Coders:
Coco Coders is an innovative online coding school dedicated to providing top-notch coding education for children aged 6-14. Our mission is to inspire young minds and equip them with the skills necessary to thrive in a digital world through our engaging curriculum and interactive platform.
About the Role:
We are on the lookout for a passionate and driven individual to join our team as a Customer Success Specialist with occasional teaching responsibilities. In this role, you'll focus on ensuring customer satisfaction, supporting educators, and occasionally conducting online coding classes for our students. You'll collaborate with our remote team to enhance the learning experience, assist with scheduling, and foster the success of our learners. This position is particularly exciting as we are looking to strengthen our presence in Fargo, North Dakota, offering a dedicated workspace at Emerging Prairie for hybrid work flexibility.
Key Responsibilities:
- Deliver outstanding customer support through email and chat.
- Collaborate with the team to continually improve the educational experience.
- Conduct engaging virtual coding classes using the Coco Coders curriculum.
- Track student progress and provide constructive feedback to facilitate their learning journey.
- Assist with teacher scheduling and logistics.
Qualifications:
- Must be a resident of North Dakota.
- Availability required Monday to Thursday from 3:30 PM to 8:30 PM CT.
- Minimum commitment of 10 hours per week with the potential for full-time hours.
- Exceptional communication and interpersonal abilities.
- Strong customer service skills and a passion for coding education.
- Self-motivated and capable of working both independently and collaboratively.
- Excellent organizational skills with the ability to multitask efficiently.
- Previous experience in online teaching or customer support is preferred.
- Familiarity with coding languages such as Scratch, Python, or JavaScript is a plus.
- A Bachelor's degree in education, computer science, business, or a related field is preferred.
Why Join Coco Coders?
- Competitive pay of $26 - $30 per hour.
- Be part of a small, dynamic team where your contributions matter.
- Flexible part-time position with opportunities for full-time growth.
- Gain transferable skills such as public speaking, problem-solving, and lesson delivery.

