Customer Support Developer (Databases)

About SupabaseSupabase is an innovative Postgres development platform crafted by developers for developers. Our comprehensive backend solution encompasses Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. Every service is intricately integrated and engineered for scalable growth.About the RoleWe are seeking a seasoned Database Support Engineer to become a vital part of our Support Team. You will assist developers in resolving intricate issues, enhancing build reliability, and maximizing the benefits of the Supabase platform. Collaborating closely with clients and our engineering team, you will contribute to improving product quality and elevating the overall developer experience based on real-world feedback.This position is a perfect match for individuals who excel in asynchronous and fast-paced environments and are passionate about developing scalable developer tools that can cater to millions.Key ResponsibilitiesDiagnose and rectify complex customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.Offer consultative, proactive recommendations to optimize workloads, prevent common mistakes, and provide tailored guidance to our advanced users.Reproduce bugs, identify root causes, suggest workarounds, and escalate issues to engineering with detailed reproduction steps.Pose insightful, targeted questions that transform incomplete reports into actionable cases.Engage empathetically and clearly with customers of all technical levels, particularly during critical or time-sensitive scenarios.Identify trends across support tickets and propose enhancements to documentation, tools, and the product itself.Mentor junior team members and elevate the overall support quality.Ideal Candidate ProfileYou possess over 6 years of experience in technical support, backend engineering, SRE, or a related field.You have an in-depth understanding of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internal mechanisms.You exhibit proficiency in high-performance SQL and query optimization.You are adept at troubleshooting complex environments, including multi-tenant schema architectures.You can debug edge functions and comprehend distributed system dynamics when failures occur.You have experience with data migration challenges (pg_dump/restore, schema drift, failed migrations) and have effectively managed them.

Overview At Abax Health, we are dedicated to bridging the gaps in care and enhancing the connectivity of healthcare data to elevate patient and provider outcomes. We are in search of a proficient Senior Database Engineer who will spearhead the design, optimization, and management of enterprise-level data systems that drive our analytics, reporting, and business intelligence initiatives. This pivotal role combines extensive technical database expertise with architectural leadership, ensuring performance, scalability, and data integrity throughout our data ecosystem. The Senior Database Engineer will operate at the crossroads of engineering and business operations, tasked with maintaining fast, reliable, and scalable data pipelines and warehouses as we transition from an early-stage client base to a multifaceted enterprise. Key Responsibilities Architect and enhance data warehouse platforms and the supporting database systems. Design and implement efficient data ingestion and transformation pipelines (ETL/ELT) utilizing tools such as ADF, DBT, or equivalents to guarantee reliable data ingestion from diverse sources (SFTP, HL7, FHIR, etc.). Develop and sustain logical and physical data models that back internal analytics, dashboards, and client-facing reporting applications. Optimize database performance, scalability, and reliability through tuning, indexing strategies, and proactive monitoring across both production and staging environments. Lead strategic data initiatives by establishing architectural standards that promote scalability, efficiency, and cost-effectiveness across the data platform. Collaborate with software engineering, implementation, operations, and business teams to ensure alignment on data requirements and governance practices. Administer, maintain, and monitor database systems to uphold availability, integrity, recoverability, and secure access in compliance with disaster recovery and business continuity best practices. Implement source control and DevOps methodologies (e.g., GitHub, ADO, etc.) for database change management, CI/CD automation, and deployment of database alterations. Mentor junior engineers in SQL development, reporting, analytics, and performance tuning best practices. Establish and enforce data governance standards for security, compliance, and consistency across all environments. Qualifications Over 10 years of experience in database engineering, architecture, or administration, particularly with production-grade SQL Server environments. Demonstrated experience in designing and automating ETL pipelines and data warehouse solutions that support analytics, reporting, and business intelligence platforms (e.g., Power BI, Tableau). Deep expertise in database performance tuning, optimization, and maintenance. Solid understanding of data governance standards and best practices. Effective communication skills for cross-functional collaboration.

About SupabaseSupabase is the ultimate Postgres development platform, crafted by developers for developers. We deliver a comprehensive backend solution encompassing Database, Authentication, Storage, Edge Functions, Real-time capabilities, and Vector Search. Each service is intricately integrated to foster growth and scalability.About the RoleWe are seeking an adept Database Support Engineer to become a vital member of our Support Team. Your mission will be to assist developers in overcoming intricate challenges, enhancing reliability, and maximizing the benefits of the Supabase platform. Collaboration with customers and our engineering team will be key in refining product quality and enhancing the overall developer experience through real-world insights.This position is perfect for individuals who excel in asynchronous, fast-paced environments and are passionate about developing tools that can scale to millions of users.Your ResponsibilitiesIn this role, you will:Investigate and resolve advanced customer issues related to Postgres, Authentication, Row Level Security (RLS), Storage, Real-time functionalities, Edge Functions, and client libraries.Offer consultative, proactive guidance to optimize workloads, sidestep common pitfalls, and provide tailored advice to our most advanced users.Reproduce bugs, identify root causes, propose workarounds, and escalate issues to engineering with clear reproduction steps.Craft insightful, targeted questions that transform incomplete reports into actionable cases.Communicate effectively and empathetically with users at all levels, particularly during high-impact or time-sensitive situations.Identify trends across support tickets and recommend enhancements to documentation, tools, and the product itself.Mentor junior team members to elevate the overall quality of support.You Might Be a Fit If YouBring 6+ years of experience in technical support, backend engineering, Site Reliability Engineering (SRE), or related fields.Possess deep knowledge of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, and table bloat.Exhibit strong skills in high-performance SQL and query optimization.Are comfortable troubleshooting complex configurations, including multi-tenant schema patterns.Can debug edge functions and understand the behavior of distributed systems during complex failures.Have experience with data migration challenges (pg_dump/restore, schema drift, failed migrations).

Role Overview The Payroll Support Specialist handles payroll processing for clients throughout the Americas. This fully remote role supports accurate and timely payroll delivery, helping keep operations running smoothly from a home-based setup.

About SupabaseSupabase is an innovative Postgres development platform crafted by developers for developers. Our comprehensive backend solution encompasses Database, Auth, Storage, Edge Functions, Realtime, and Vector Search, all seamlessly integrated for optimal growth.About the RoleWe are on the lookout for a skilled Database Support Engineer to join our dedicated Support Team. Your mission will be to assist developers in overcoming intricate challenges, enhancing reliability, and fully leveraging the Supabase platform. You will collaborate closely with both customers and the engineering team, using real-world insights to elevate product quality and developer experience.This position is perfect for someone who excels in asynchronous, fast-paced environments and is passionate about creating scalable developer tools.Key ResponsibilitiesIn this role, you will:Investigate and resolve complex customer issues related to Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.Offer consultative, proactive guidance to optimize workloads, prevent common pitfalls, and provide tailored advice to our most advanced users.Reproduce bugs, identify root causes, suggest workarounds, and escalate issues to engineering with detailed reproduction steps.Pose insightful, targeted questions that transform incomplete reports into actionable cases.Communicate effectively and empathetically with users of all levels, particularly during critical or time-sensitive situations.Identify patterns in support tickets and recommend enhancements to documentation, tools, and the product itself.Mentor junior team members and contribute to elevating overall support quality.Ideal Candidate ProfileYou possess 6+ years of experience in technical support, backend engineering, SRE, or a similar field.You have an in-depth understanding of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internal mechanisms.You are proficient in high-performance SQL and query optimization.You are comfortable troubleshooting complex setups, including multi-tenant schema patterns.You can debug edge functions and comprehend distributed system behavior during challenging failures.You have experience handling data migration issues (pg_dump/restore, schema drift, failed migrations).

Join Point72 as a Senior Database Support Engineer, where you will play a pivotal role in managing and optimizing our database systems. Your expertise will enable us to enhance data integrity and performance, ensuring that our analytical teams have seamless access to accurate information.This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced environment.

At Tiger Data, previously known as Timescale, we provide developers and enterprises with the most rapid PostgreSQL platform tailored for diverse workloads, including transaction-based, analytical, and agent-driven tasks. Trusted by thousands of organizations worldwide, Tiger Data enhances real-time insights, facilitates intelligent applications, and supports critical infrastructure at scale.We are seeking a dynamic Database Support Engineer to join our Technical Services team. While extensive database expertise is fundamental to this role, you will engage with our complete technology stack — from PostgreSQL/TimescaleDB to Kubernetes, AWS/Azure cloud infrastructure, and beyond.This position transcends a traditional database role. You will operate at the crossroads of databases, cloud infrastructure, and contemporary platform engineering. Each day presents unique challenges — from optimizing intricate analytical queries to diagnosing cloud issues, Kubernetes environments, and the features integrated with our database that operate through distinct services. You'll assist customers across the entire stack, addressing everything from network complications to utilizing browser DevTools for tracing API failures.You will cultivate your expertise across our entire platform while enhancing your database acumen. If you thrive on diversity, enjoy solving complex technical challenges, and prefer direct customer engagement, this role offers abundant opportunities to do just that.Familiarity with TimescaleDB is essential! We require you to sign up for the free trial and explore it before applying and interviewing. https://console.cloud.timescale.com/signupCheck out a tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/Tiger Data operates as a remote-first company. This is a full-time position, with preference given to candidates in the West Coast time zones (PST or MST).This is a permanent role with a standard Monday to Friday schedule, comprising five 8-hour shifts.While this is a conventional weekday position, occasional on-call coverage may be necessary.What You'll DoCustomer SuccessDeliver technical support to customers encountering database and platform challenges.Interpret complex technical concepts for clients and assist them in resolving issues.

About Us:At Notion, we empower individuals and teams to create beautiful tools for their life's work. In a landscape filled with countless applications, Notion serves as a central hub where productivity thrives—integrating documentation, notes, projects, calendars, and emails, all enhanced by AI for smarter automation and insights. Our platform is trusted by millions, including industry leaders like Toyota, Figma, and OpenAI, who appreciate our flexibility and efficiency in saving them time and resources.We believe that in-person collaboration is crucial to our vibrant culture. Therefore, all team members are expected to work from our San Francisco office on Mondays, Tuesdays, and Thursdays—our designated Anchor Days. Certain teams or roles may require additional in-office presence.About the Role:As the Director of Customer Support for the Americas region, you will architect and lead the strategy for a dynamic team of technical and general support agents across two operational hubs. As a key leader in customer experience (CX) within the region, you will define the vision, establish the operational framework, and drive implementation in collaboration with Global CX, AMER Customer Success and Sales leaders, and Regional General Managers. You will take charge of the regional support strategy from inception to execution, ensuring alignment with our global standards while adapting to the specific needs of our AMER clientele.You will work closely with the Heads of Support for APAC and EMEA to maintain a unified global operational rhythm. Your leadership will be instrumental in nurturing and enhancing the customer experience within AMER, overseeing cross-functional initiatives that improve both agent and customer satisfaction. The ideal candidate will possess significant experience in data-driven leadership, break into and expand AMER markets, and develop managers and senior individual contributors into a high-performing, values-centric organization.Travel across North America may be required.Your Key Achievements:Craft and own the long-term vision, strategy, and roadmap for Support in AMER, establishing the organizational structure and leadership needed to achieve it.Lead and cultivate a distributed support organization, ensuring accountability, effective communication, and strong engagement across various locations.Oversee and optimize technical and non-technical resources in AMER, achieving consistent performance against SLAs and KPIs across all support teams.Establish, monitor, and continuously refine quarterly and annual performance targets; collaborate with sales, success, product, and engineering teams to drive sustained improvements.

At NetDocuments, we prioritize a superior candidate experience and ensure that all recruitment activities are conducted through official channels, including phone, video, and in-person meetings. For any inquiries regarding communications, please reach out to our HR team at hrgroup@netdocuments.co so we can assist you promptly. As the leading cloud-based content management and productivity platform for legal professionals, NetDocuments empowers teams to excel through collaboration and innovation. We believe in achieving success together, fostering a culture that values every interaction.Our organization offers significant opportunities for career advancement within an inclusive and diverse environment. We encourage our employees to share their creative ideas and contribute to innovations that drive our success as a cohesive unit.Join us in our mission to provide exceptional cloud solutions that enhance the productivity of legal professionals. Be part of a team that values hard work, creativity, and the importance of each contribution.

Limble develops software designed for maintenance teams, with a focus on improving asset performance and streamlining day-to-day operations. The company’s CMMS platform supports preventive maintenance, inventory management, and a range of tools that help businesses operate more efficiently. Role overview As a Database Engineer at Limble, the main goal is to strengthen and expand the company’s database infrastructure. This remote position reports directly to the VP of Engineering and involves close collaboration with both product and quality engineering teams. The work centers on modernizing schemas, optimizing queries, managing data pipelines, and shaping the overall database architecture to support Limble’s continued growth. What you will do Design and lead projects to modernize the relational schema, ensuring a seamless transition for customers. Collaborate with product engineering to develop and implement efficient schemas and query patterns for new features and services. Analyze and optimize existing queries to improve response times and lower infrastructure costs. Work with quality engineering to create and maintain strategies for managing development and test data, helping teams move faster. Contribute to system architecture by developing scalable database solutions as the customer base grows. Oversee and manage change data capture (CDC) and ETL processes to ensure reliable data flow between systems. Identify and address technical debt within the database layer to improve engineering practices and procedures. Troubleshoot complex issues involving both application code and database behavior, providing support throughout the software development process.

At PointClickCare, we are dedicated to empowering healthcare providers to deliver outstanding care. As a prominent, founder-led health technology company, we foster an environment where innovation thrives, and employees are encouraged to challenge the status quo and shape the future of healthcare.Our platform, which boasts the largest dataset for long-term and post-acute care, collaborates with over 400 integrated partners and supports more than 30,000 provider organizations, positively impacting millions of lives. We are committed to reinvesting a substantial portion of our revenue into research and development, equipping our teams with the tools and resources necessary to drive innovation and make a lasting difference. Recognized by Forbes as a top private cloud company and celebrated as one of Canada’s Most Admired Corporate Cultures, we pride ourselves on offering flexibility, growth opportunities, and meaningful contributions to the healthcare sector.At PointClickCare, we empower our employees to design a smarter, human-first healthcare future, accelerated by AI to foster significant and enduring change. Our teams utilize AI as a catalyst for creativity, productivity, and informed decision-making. By embedding AI tools into our workflows, we enhance collaboration, improve outcomes, and enable every team member to maximize their impact. Our hiring practices focus on identifying AI expertise that aligns with our mission, and we continually invest in training and development to nurture innovation throughout every employee's journey.Join us in transforming healthcare into a thriving system. To discover more about life at PointClickCare, visit Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Title: Development Database CoordinatorBand: AdministratorType: Full-Time, Salaried, ExemptLocation: Phoenix, AZ, On-siteTravel: 5%Start Date: ImmediatelyTurning Point USA is a dynamic 501(c)3 non-profit organization established in 2012 by Charlie Kirk. Our mission is to empower students by educating, training, and organizing them to advocate for the principles of freedom, free markets, and limited government. We firmly believe that every young individual can be inspired to embrace true free market values. Over the years, we have developed the most organized and influential conservative grassroots activist network on high school and college campuses, boasting a presence in over 3,500 locations nationwide. We are proud to be the largest and fastest-growing youth organization in America.JOB DESCRIPTION: The Development Database Coordinator plays a crucial role in supporting the Development Administrative team by executing daily tasks vital to the success of Turning Point USA's fundraising initiatives. Responsibilities encompass data entry and maintenance, donor correspondence, direct mail coordination, database management, and mail processing. The role demands meticulous attention to detail and a commitment to data integrity across multiple platforms. Given the sensitive nature of donor-related information, professionalism and discretion are paramount. The ideal candidate will align with the organization's culture, demonstrating grassroots humility, a warrior spirit, and a drive for continuous innovation.

Rithum™ stands as the premier global commerce network, enhancing the collaboration between brands, suppliers, and retailers to create unparalleled e-commerce experiences. Our innovative platform equips brands and retailers with the tools to accelerate growth, streamline operations, expand product offerings, and boost profit margins. More than 40,000 companies, representing over $50 billion in annual GMV, place their trust in Rithum to drive their business across diverse channels. Our comprehensive commerce, marketing, and delivery solutions empower clients to craft optimized consumer shopping journeys from start to finish. Overview The Database Reliability Engineering (DBRE) team at Rithum is dedicated to ensuring the availability, reliability, and observability of our extensive database systems. Emphasizing automation, we aim to minimize manual tasks and continuously seek improvements in our processes. Our management of a large-scale SQL Server environment encompasses hundreds of instances across hybrid infrastructures (on-prem VMware and AWS) and includes various relational and NoSQL database platforms such as MongoDB, DynamoDB, Elasticsearch, MySQL, Postgres, and Redis. These systems are integral to all business operations. The DBRE team fosters a culture of curiosity, transparency, collaboration, and lifelong learning. As a Senior Database Reliability Engineer, you will embody and promote these values among your peers. Your role will involve managing diverse database systems while leading your own technically focused projects. Responsibilities Ensure the highest levels of availability and reliability for mission-critical database systems across hybrid infrastructures. Design, implement, and maintain SQL Server Always-on Availability Groups, clustering, and replication topologies while continually enhancing observability across all database systems. Lead significant database upgrade initiatives and modernization projects, providing support to fellow engineers and teams in utilizing database systems effectively. Enhance observability through telemetry, performance analysis, and proactive monitoring techniques. Drive process improvements via automation, implementing operational workflows using PowerShell, Python, and CI/CD tools. Safeguard and secure all data effectively. Engage in our on-call rotation duties. Troubleshoot and optimize high-load production systems, addressing complex performance and replication challenges. Lead technical responses during high-severity incidents.

Join our team at LanceSoft, Inc. as a Database Administrator / Database Engineer, where you will be instrumental in managing and optimizing our database systems. Your expertise will ensure data integrity, security, and accessibility, enabling our teams to make data-driven decisions.

Grafana Labs is looking for a Director of Engineering to oversee the Loki Databases team. This leadership role is fully remote and available to candidates residing anywhere in the United States. Role overview This position centers on guiding a group of engineers dedicated to developing and refining Loki database solutions. The Director will play a key role in shaping technical direction and ensuring the team’s work meets both customer needs and company objectives. What you will do Lead and support engineers working on Loki database projects, fostering growth and collaboration. Ensure project delivery aligns with customer requirements and expectations. Collaborate with other departments to keep engineering efforts in sync with broader business goals. Encourage and maintain a culture of ongoing improvement within the team. Location This role is remote and open to candidates based in the United States.

Join our dynamic team as an Application Database Engineer, where you will work on innovative data solutions that drive performance and enhance our database management systems. In this role, you will be responsible for designing, implementing, and maintaining database solutions that support our applications and ensure data integrity.

Rithum™ stands as the premier commerce network globally, revolutionizing the collaboration between brands, suppliers, and retailers to create seamless e-commerce experiences. Our unmatched platform empowers brands and retailers to accelerate growth, optimize operations across multiple channels, expand product offerings, and maximize profit margins. Currently, over 40,000 companies place their trust in Rithum to enhance their business across numerous channels, collectively generating over $50 billion in annual GMV. By leveraging our comprehensive commerce, marketing, and delivery solutions, our clients craft optimized consumer shopping journeys from start to finish. Position Overview As a member of Rithum’s Database Reliability Engineering (DBRE) team, you will play a crucial role in ensuring the availability, reliability, and observability of our database systems. Our team prioritizes automation to minimize manual tasks and is continually exploring improvements to our processes. We manage a large-scale SQL Server environment across hundreds of instances within a hybrid infrastructure (on-prem VMware and AWS), along with various relational and NoSQL database platforms including MongoDB, DynamoDB, Elasticsearch, MySQL, Postgres, and Redis. These database systems are integral to all facets of our business. We promote a culture of curiosity, honesty, and collaboration, coupled with an emphasis on continuous learning. As a Senior Database Reliability Engineer, you will embody and cultivate these values within your team. Your role will involve managing diverse database systems and taking the lead on your own technical projects.

Degreed creates enterprise learning systems that connect courses, videos, articles, projects, and skill insights for each user’s role and goals. Organizations rely on Degreed to support a strong learning culture, helping attract, develop, and retain talent while improving performance at scale. The company’s AI-driven approach to learning has been recognized by Fast Company as one of the World’s Most Innovative Companies of 2026. This remote Database Solutions Development Engineer position is part of the Customer Engineering team. The role focuses on solving complex technical challenges related to data, integrations, and client outcomes. Candidates must be based in the United States. What you will do Act as a key escalation point for technical issues across the organization. Manage a diverse ticket queue covering all aspects of the Degreed platform. Lead significant projects, such as data migrations, data cleanups, and process automation. Work closely with a small team of experienced database professionals in the US and Europe. Collaborate remotely across different time zones. Take ownership of assigned responsibilities and identify ways to improve processes. Develop tools and processes that help the team work more effectively over time. Balance independent work with contributing to a supportive, collaborative team. Location This position is remote within the United States.

Rithum™ stands as the premier global commerce network, revolutionizing the collaboration between brands, suppliers, and retailers to facilitate seamless e-commerce solutions. Our unparalleled platform equips brands and retailers with the tools to expedite growth, streamline operations across diverse channels, expand product offerings, and improve profit margins. Currently, over 40,000 enterprises place their trust in Rithum to enhance their business across hundreds of channels, collectively generating over $50 billion in annual Gross Merchandise Volume (GMV). Through our innovative commerce, marketing, and delivery solutions, we empower our clients to craft optimized consumer shopping experiences from inception to completion. Overview As a key member of the Database Reliability Engineering (DBRE) team at Rithum, you will uphold the availability, reliability, and observability of our extensive database systems. Our team prioritizes automation to minimize manual tasks and is consistently seeking innovative methodologies for process enhancement. We manage and optimize a vast SQL Server infrastructure, encompassing numerous instances across hybrid environments (on-premises VMware and AWS), alongside various relational and NoSQL database platforms, including MongoDB, DynamoDB, Elasticsearch, MySQL, Postgres, and Redis. These database systems are integral to all facets of our operations. The DBRE team cultivates a robust culture of curiosity, transparency, collaboration, and ongoing learning. In your role as a Senior Database Reliability Engineer, you will be expected to embody these values and promote them among your colleagues. You will manage diverse database systems and spearhead your own projects with a highly technical approach.