About the job
About Us
Mindtickle stands as the premier revenue productivity platform, expertly merging on-the-job learning with deal execution to maximize revenue generation per representative. Acknowledged as a leader by esteemed industry analysts, we proudly hold the title of the top sales onboarding and training product according to G2. We are thrilled to be recognized as a leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!
Position Overview
We are seeking a skilled Customer Support Engineer II to enhance our Customer Support Engineering team. In this pivotal role, you will serve as the technical backbone for our global enterprise SaaS platform and our award-winning AI solutions. Your responsibilities will include diagnosing and resolving intricate issues within a distributed system that encompasses backend services, APIs, data platforms, user interface interactions, and AI-driven solutions.
This position requires a robust understanding of cloud fundamentals, including debugging distributed systems, analyzing logs and traces, writing scripts, and swiftly addressing complex backend and frontend challenges. You will work closely with Engineering, Product, Quality Engineering, and DevOps teams, playing a significant role in enhancing product quality while building customer trust on a large scale.
If your passion lies in tackling challenging technical problems, collaborating with cross-functional teams, excelling in high-pressure situations, and ensuring customer satisfaction, this role provides an unmatched opportunity for influence and impact that few Level 2 positions can offer.
