Customer Support Engineer II

Role overview The Federal Support Engineering Manager 2 at Datadog will oversee a team based in Denver, Colorado. This position is responsible for supporting federal clients as they adopt and optimize Datadog products. The manager will play a key part in ensuring federal sector clients receive the technical assistance they need to make the most of Datadog’s offerings. What you will do Lead and mentor a group of support engineers dedicated to federal customers Foster a collaborative team culture that enables engineers to deliver effective technical solutions Make sure clients receive strong support for implementing and optimizing Datadog products Work alongside the team to address client needs and resolve technical challenges as they arise

Join our dynamic team at Scotch as a Technical Support Specialist - Tier 2, where you will play a pivotal role in providing exceptional technical assistance to our customers. In this position, you will troubleshoot complex technical issues, guide users through problem-solving steps, and ensure that they receive the highest level of service. Your expertise will help us maintain our reputation for quality and reliability.

Join Arista's Federal division as we empower critical missions across defense, intelligence, and civilian sectors. We are dedicated to assisting federal clients in modernizing and securing their networks while adhering to government regulations and cybersecurity standards.Your RoleAre you an accomplished Technical Support Engineer with a strong interest in mission-critical networking? At Arista, our Federal Technical Solutions Engineers play a pivotal role in supporting U.S. government customers relying on Arista products for secure and resilient networking solutions.As a Federal TSE, you will join a specialized support team that closely collaborates with federal agencies, system integrators, and defense contractors. Your deep technical expertise will ensure our solutions maintain exceptional performance, reliability, and compliance.You will partner with product management, software/hardware engineering, and customer engineering teams to resolve intricate technical challenges. Our team thrives on collaboration, continuous learning, and a shared commitment to customer success.Your ResponsibilitiesDeliver advanced technical support for federal clients through various communication channels, including phone and secure messaging.Diagnose and resolve complex hardware, software, and network configuration issues across data center, campus, and routing deployments.Collaborate with cross-functional teams to swiftly address escalated issues.Facilitate product installation and optimization while ensuring compliance with federal security and operational standards.Document customer interactions and recurring issues, providing feedback to engineering for ongoing product enhancement.Contribute to the development of knowledge base content and best practices specifically tailored for the federal networking community.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

At BoxLunch, we celebrate the vibrant intersection of music, pop culture, and the art of delivering exceptional in-store experiences for both our customers and team members. We are currently seeking a dynamic Part-Time Level 2 Assistant Manager to help lead our energetic store in the heart of Denver. In this role, you will partner with the Store Manager to achieve key store objectives, including driving sales performance, talent acquisition, and employee development. Like a blend of Harry Potter and Luke Skywalker, you will adeptly navigate challenges while fostering strong relationships with our diverse customer base.

Join our dynamic team as a Product Support Engineer at Artech Information Systems LLC. In this role, you will be instrumental in ensuring exceptional customer satisfaction through effective product support and technical assistance. You will troubleshoot issues, provide solutions, and work closely with our development team to enhance product features. Your expertise will help optimize user experience and streamline processes.

Join Sonsoft Inc. as a Business Analyst specializing in WCAG 2 compliance and billing payment systems. In this role, you will collaborate with cross-functional teams to enhance user experience and ensure that our systems meet accessibility standards.

Join our dynamic team as an Application Support Engineer specializing in Linux systems. In this role, you will provide essential support to our applications, ensuring optimal performance and functionality. Your expertise will help troubleshoot and resolve issues while collaborating closely with development teams to implement effective solutions.

CGS Federal is seeking a Paralegal in Denver, CO to support the legal department with a range of responsibilities. This position involves handling legal documents, assisting with research, and helping maintain compliance with relevant regulations. Role overview This role focuses on supporting attorneys and legal staff by managing documentation and ensuring all materials are organized and up to date. The Paralegal will also be involved in researching legal matters and helping the team stay aligned with compliance standards. Key responsibilities Assist in preparing, reviewing, and organizing legal documents Conduct legal research as needed by the department Support compliance efforts with regulatory requirements Location This position is based in Denver, CO.

Join Alloy as a Technical Support Engineer II, where you will be at the forefront of delivering exceptional technical assistance to our clients. In this role, you will troubleshoot and resolve complex technical issues while working closely with our engineering team to enhance product performance.Your expertise will help ensure customer satisfaction and retention as you provide timely solutions and insights. If you are passionate about technology and customer service, we encourage you to apply!

Join Sonsoft Inc. as a Business Analyst with a focus on Web Site Accessibility Guidelines (WCAG 2). In this role, you will play a critical part in ensuring that our digital platforms meet accessibility standards, enhancing user experiences for all individuals. Your analytical skills will be fundamental in assessing and improving our website's compliance and usability.

Armis, the leader in cyber exposure management and security, is dedicated to protecting the entire attack surface while managing an organization’s cyber risk exposure in real time. In a world that continuously evolves without traditional perimeters, Armis empowers businesses to see, protect, and manage all critical assets—from the ground to the cloud. We safeguard Fortune 100, 200, and 500 companies, along with national governments and local entities, ensuring that vital infrastructure, economies, and societies remain secure 24/7.Headquartered in California, Armis is a privately held company committed to transforming the cybersecurity landscape.Technical Support EngineerLocation: This position is entirely remote, welcoming candidates from major cities across the USA.At Armis, we are making significant strides in the cybersecurity market. Joining our team means collaborating with passionate professionals on a mission to enable large organizations to leverage the latest connected devices without the fear of cyber compromises. As the foremost agentless device security platform, we are designed to protect unmanaged and IoT devices, delivering passive, real-time asset inventory, risk management, and detection & response to thwart cyber threats that could disrupt business operations.The Technical Support Team plays a crucial role in ensuring clients effectively utilize Armis products. We are dedicated to solving our customers' intricate technical security challenges, which is essential for achieving our mission. Our team collaborates closely with Operations, R&D, Solution Architects, Product, Customer Success, and other departments to guarantee seamless onboarding, deployment, and ongoing development for our clients.Responsibilities:As a Technical Support Engineer, you will deliver second-level support primarily to our US-based customers. You will serve as a vital knowledge resource for our expanding customer base, using your expertise to resolve pressing technical issues. Your creativity and innovative thinking will help create a lasting positive experience for our customers.In your daily tasks, you will take ownership of customer cases and troubleshoot complex technical challenges to ensure customer satisfaction and success.

Job Title: Technical Support EngineerLocation: Denver, CO - HybridAre you ready to make a meaningful impact with your work? Join Kaseware Inc., a dynamic company at the forefront of law enforcement and corporate security solutions. We pride ourselves on fostering a team of innovators and problem solvers who are dedicated to developing a platform that helps our clients save time, money, and even lives. We are searching for a passionate Technical Support Engineer to research, diagnose, troubleshoot, and resolve customer issues efficiently. You will engage with various systems, software, and hardware while adhering to standard protocols for escalating unresolved issues to the appropriate internal teams. Embrace the challenge of learning and innovating as you deliver cutting-edge technology to transform law enforcement and corporate security worldwide. If you thrive in a fast-paced startup environment and are eager to bring new technologies to our clients, we want you on our team!Note: This position requires supporting clients on dedicated shifts, which currently consist of 10-hour shifts for 4 days a week (schedule subject to change), including weekends and night shifts when necessary. Denver-based candidates will work in a hybrid model, allowing for 2 days of remote work per week.

Since its inception, Fivetran has been dedicated to simplifying and securing data access, making it as reliable as electricity. With Fivetran, customer data seamlessly integrates into data warehouses, ready for querying without the need for engineering or maintenance. We take pride in empowering organizations to harness our technology daily, enabling them to become genuinely data-driven.About the RoleFivetran is revolutionizing data pipelines for the modern data landscape, serving thousands of companies. We are seeking a Customer Support Engineer for our API Connector Team. In this role, you will tackle exciting technical challenges while collaborating with both internal teams and external partners to ensure swift resolutions to issues. As a Customer Support Engineer, you will serve as the technical champion for our customers, working closely with passionate teams to provide an exceptional experience. Our holistic approach emphasizes not only resolving issues but also preventing them in the future.This is a full-time, hybrid position based in our Denver, CO office. Our hybrid work model allows for a combination of remote flexibility and in-person collaboration, requiring two days in the office each week to foster team connection and growth.

About CheckrCheckr is revolutionizing the data platform landscape to facilitate safe and equitable decision-making. Founded in 2014, Checkr employs cutting-edge technology and a comprehensive data platform to assist clients in evaluating risk and ensuring safety and compliance, ultimately fostering trustworthy workplaces and communities. Our esteemed clientele includes over 100,000 businesses such as DoorDash, Coinbase, Lyft, Instacart, and Airtable.At Checkr, we excel in tackling intricate challenges with innovative solutions that propel our mission forward. We are proud to be featured on the Forbes Cloud 100 2025 List and recognized as a Y Combinator 2024 Breakthrough Company.As the Senior Manager, Enterprise Support, you will take charge of enhancing the support experience for Checkr's enterprise customers, ensuring outstanding service delivery and creating scalable support initiatives that set us apart in the industry. Reporting directly to the Director of Customer Support, you will oversee enterprise escalations, premium support programs, and guarantee that our largest clients receive world-class service that fosters retention and growth.You will collaborate closely with Customer Success, Sales, and Product teams to convert enterprise customer requirements into actionable support strategies. You will also build and lead a team of enterprise support specialists who act as trusted advisors to our most strategic accounts, adeptly managing complex technical inquiries, addressing escalations with urgency and expertise, and proactively identifying opportunities to enhance the enterprise customer experience.We seek an experienced enterprise support leader who comprehends the intricacies of supporting complex B2B clients with high-touch service expectations. You possess a proven history of managing enterprise escalations, developing premium support programs, and collaborating cross-functionally to drive customer outcomes. You are data-driven, operationally excellent, and enthusiastic about utilizing both human expertise and AI capabilities to provide exceptional support at scale.This position will necessitate occasional travel (

Join AECOM as a Mechanical Engineer, where you will leverage your expertise to contribute to innovative projects. In this role, you will collaborate with a talented team, applying your engineering skills to design and implement mechanical systems that meet industry standards.

Role Overview DigitalOcean is hiring a Customer Success Engineering Manager in Denver. This manager leads a team focused on helping customers succeed with DigitalOcean’s platform. The role centers on guiding technical support efforts and raising customer satisfaction through practical engineering solutions. Key Responsibilities Lead and mentor a team dedicated to customer success Oversee technical support and ensure high-quality service Collaborate with product teams to share customer feedback and insights Work directly with customers to understand needs and support their goals Contribute to product improvements based on real-world customer experience Collaboration This position works closely with both internal product teams and external customers. Sharing feedback and insights is a key part of helping shape the platform’s future.

Join our dynamic team at 360IT Professionals as a Help Desk Support Specialist. This role requires proficiency in identity access management, where you will assist users by resolving technical issues and ensuring smooth access to systems. If you have a passion for technology and exceptional customer service skills, we want to hear from you!

Join our dynamic team at 360 IT Professionals as an IT Support Specialist specializing in Identity Access Management. In this role, you will be pivotal in ensuring the security and efficiency of IT systems while providing exceptional support to our clients.Your responsibilities will include troubleshooting technical issues, managing user access, and implementing security protocols. We are looking for someone with a passion for technology and a commitment to delivering high-quality IT support.