About the job
Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing landscape by bridging innovative thinkers with the manufacturers capable of turning their visions into reality. Our digital marketplace equips manufacturers with essential resources for growth while facilitating access to global manufacturing capabilities for buyers from Fortune 1000 companies.
Are you a motivated college student ready to leave your mark at a pioneering technology company? Join Xometry's Summer Internship Program for an unparalleled opportunity to gain practical experience and cultivate vital skills within the manufacturing sector.
Your Role:
In the role of Customer Support Intern at Xometry, you will play a crucial part in enhancing customer satisfaction through operational support and collaborative efforts with various teams. Prepare to thrive in an environment that fosters entrepreneurial thinking and provides hands-on exposure across multiple functions. Your key responsibilities will encompass:
Engaging with customers through email, chat, and phone to address product inquiries, order concerns, and account-related questions, ensuring prompt and accurate resolutions.
Assisting daily operations by documenting customer interactions, maintaining internal systems, and forwarding complex issues to the relevant teams.
Collaborating with cross-functional teams (Sales, Operations, Engineering) to enhance customer experiences and identify improvement opportunities.

