About the job
Alpha Insight Inc. is hiring a Customer Support Manager in Houston. This role leads the customer service team, focusing on smooth daily operations and high customer satisfaction.
What You Will Do
- Oversee and guide the customer support team’s daily work
- Monitor team performance and help set clear goals
- Develop training programs to build skills and consistency
- Implement service practices that improve client experience
- Gather and use customer feedback to refine support processes
- Work closely with both customers and team members to encourage a positive, solution-focused atmosphere
What We Look For
- Strong communication skills
- Experience leading or managing a customer support or service team
- Interest in developing people and improving processes
- Commitment to helping others and building positive relationships

