About the job
Greetings! I’m Aidan, the founder of Maple.
At Maple, we are dedicated to creating AI agents that cater to the needs of local businesses, including restaurants, salons, repair shops, and more. These intelligent agents are designed to handle calls, manage orders, schedule appointments, and engage in genuine customer interactions using natural voice.
Our broader mission is even more ambitious: we are developing automated ontologies that accurately represent how businesses function , encompassing their services, workflows, constraints, and specific language , allowing our agents to adapt seamlessly. We strive to meet businesses where they are, rather than forcing them into rigid software frameworks.
With a diverse customer base, robust revenue growth, ample runway, and support from top-tier investors, I look forward to sharing more details in our conversation.
Role Overview
At Maple, when a business partners with us, two key objectives must be achieved:
They must be onboarded swiftly.
They must feel fully supported throughout the process.
This position bridges onboarding and support, where you will:
Assist new customers with their initial setup
Provide real-time support when challenges arise
Think on your feet during unexpected scenarios
Respond calmly to inquiries from restaurant owners
Communicate effectively with engineering to escalate issues and implement solutions
We are looking for someone who:
Thrives in fast-paced environments
Enjoys engaging with business owners
Adept at quickly gathering contextual information
Comfortable navigating ambiguity
Demonstrates ownership and initiative
Your Responsibilities
Onboarding
Conduct onboarding calls with new clients
Transform business operations into structured AI configurations
Identify and clarify gaps in workflows in real-time
Ensure customers launch confidently and promptly
Support
Manage inbound support inquiries via phone and text
