About UsAt Sibill, we are revolutionizing the financial operating system for SMEs and accountants. In a world where businesses and firms rely on fragmented and ineffective tools, we are here to make a significant change. We integrate invoicing, payments, treasury, and accounting into one modern platform, saving time and delivering real value.We are ambitious, pragmatic, and efficient. We build rapidly and always aim for excellence.We are a rapidly growing company, backed by some of the top international investors, including Keen Venture Partners (Fiscozen), Founders (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and Creandum (Klarna, Spotify).This is just the beginning.If you want to create something that can transform the way 90% of companies in Italy operate, this is the right place for you.The RoleWe are looking for a Customer Success Specialist to help our clients maximize their use of Sibill.This is not a traditional support role; you will be responsible for the entire customer lifecycle, from onboarding to renewal. You will collaborate closely with product, tech, and sales teams, focusing on customer satisfaction and enhancing their value over time through upselling and cross-selling activities.Your ResponsibilitiesLead the onboarding process for new clients, configuring the platform, including accounting and financial settings. Your goal is to train clients to become “power users” of Sibill.Build and maintain strong, long-lasting relationships with clients through regular check-ins.Identify upselling and cross-selling opportunities.Gather and share client feedback with product and tech teams.Monitor client KPIs and performance, preparing dashboards and analyses to guide decision-making and priorities. We are data and results-driven.Contribute to defining scalable Customer Success processes by sharing best practices and continuously improving team workflows.You are the right fit ifYou have 2+ years of experience in similar roles such as Customer Success or Account Manager.You are passionate about helping clients succeed and have a strong service orientation.You possess excellent communication and interpersonal skills.You are proactive, detail-oriented, and able to manage multiple projects simultaneously.
Apr 10, 2026
