Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Entry Level
Qualifications
Strong communication skills in English; proficiency in Dutch or other languages is a plus. Ability to work effectively in a team and independently. Excellent problem-solving abilities and attention to detail. Prior experience in customer service is preferred but not mandatory.
About the job
Heimstaden is hiring a Customer Support Representative in Amsterdam. This position serves as the first point of contact for customers, handling questions and requests across multiple channels. The aim: deliver prompt, helpful service and ensure customer satisfaction with every interaction.
What You Will Do
Respond to customer inquiries through phone, email, and chat
Resolve issues efficiently and follow up as needed
Maintain a friendly, professional approach in every conversation
Work closely with team members to provide consistent support
Who We’re Looking For
Enthusiastic about helping others
Strong problem-solving skills
Comfortable working in a busy setting
Positive attitude and willingness to learn
About Heimstaden
Heimstaden is a leading residential real estate company dedicated to providing high-quality homes and exceptional customer service. With a strong presence in Europe, we focus on creating long-lasting relationships with our tenants and communities. Join us to make a difference in the lives of our customers!
Your Role as a Customer Support Specialist Insurance can often be tedious, complicated, and filled with fine print. At Insify, we are changing the game. We are building the most modern business insurer in Europe, tailored specifically for entrepreneurs and freelancers. No fuss, just speed and transparency. As the new face (and voice) of our customer service,…
In de rol van Customer Support Specialist bij Funda ben jij de schakel tussen makelaars en ons platform. Geen vraag is hetzelfde en dat maakt jouw werk dynamisch en uitdagend.Jij stopt niet bij een oppervlakkig antwoord; je duikt dieper in de problematiek om het werkelijke probleem te begrijpen. Je bent proactief en wilt herhaling van vragen in de toekomst voorkomen.Als Customer Support Specialist ben je verantwoordelijk voor het snel en effectief ondersteunen van makelaars. Je denkt mee over verbeteringen en draagt actief bij aan de optimalisatie van ons platform.Jouw verantwoordelijkhedenJe biedt ondersteuning aan makelaars via e-mail en telefoon met hun vragen over Funda.Je adviseert hen over hoe ze het platform optimaal kunnen benutten en hun zichtbaarheid kunnen vergroten.Je verzamelt, analyseert en rapporteert vragen en issues aan de relevante teams.Je signaleert terugkerende problemen en zorgt ervoor dat deze worden aangepakt.Je deelt jouw inzichten en ervaringen tijdens teammeetings en denkt actief mee over verbeteringen.Jouw teamJe maakt deel uit van het Support team binnen Customer Success, samen met zeven andere Customer Support Professionals. Jullie werken samen aan het eerste contact met makelaars en zijn essentieel voor de klanttevredenheid bij Funda.Jullie starten de dag met een teamoverleg om te bespreken wat er speelt en waar verbeteringen mogelijk zijn. Jullie ondersteunen elkaar en zorgen ervoor dat waardevolle inzichten worden gedeeld.
Your Role as a Customer Support SpecialistInsurance can often be dull, intricate, and filled with fine print. However, at Insify, we are revolutionizing the industry by creating the most advanced business insurer in Europe, tailored specifically for entrepreneurs and freelancers. We prioritize speed and transparency, eliminating unnecessary hassles.As the new face and voice of our customer service, you're not just a 'helpdesk employee'; you become a true ally to entrepreneurs.What You Will Do:You will be at the heart of our operations, engaging with passionate entrepreneurs who need assistance in safeguarding their dreams.Be the Hero: You will respond to inquiries via chat, phone, and email. Forget scripts; you’ll engage in genuine conversations.Collaborate for Improvement: If you notice recurring issues faced by customers, you will identify these challenges and work closely with our developers to enhance our product.Facilitate Onboarding: You will guide new customers effortlessly through the onboarding process, ensuring they are insured in just two minutes.Quality Above All: Your goal is not merely to 'resolve quickly' but to deliver a 'stunning experience'.
Full-time|On-site|Amsterdam, North Holland, Netherlands
Greetings! We're thrilled to have you here! Are you in search of a new career path or simply exploring your options? If so, you may have found your next opportunity!As a pivotal member of Lightspeed’s Support team, you will serve as the primary contact for our valued customers seeking assistance, addressing a diverse range of inquiries from general education to in-depth hardware/software troubleshooting.Collaborating closely with various global teams at Lightspeed, your responsibilities will include investigating, diagnosing, testing, and resolving issues faced by our hospitality clients during their service operations.
As the Lead Customer Support Specialist at Funda, you will do more than just address customer inquiries; you will identify patterns, seize opportunities, and implement improvements. Your mission is to ensure customers receive prompt and effective support while actively contributing to the enhancement of our service for the future. You will maintain a close connection to day-to-day operations, possess a commercial mindset, and stay attuned to the needs of both Funda and our clients. Seamlessly collaborating with stakeholders from Product, Marketing, and Sales, you will translate insights from customer interactions into concrete enhancements.Your Role at a GlanceIn this pivotal position, you will lead the Customer Support team, driving the quality and efficiency of our service forward. Your active involvement in daily operations will enable you to identify growth opportunities and foster an environment where team members take ownership and excel.You will navigate a diverse and sometimes complex landscape of systems, processes, and customer inquiries, remaining organized, agile, and focused on prioritizing effectively.Simultaneously, you will serve as the crucial link between our customers and Funda. By translating inquiries, feedback, and trends from real estate agents and consumers into actionable improvements across our products, processes, and commercial strategies, you will help us not only respond to current needs but also anticipate future ones.Your ResponsibilitiesLead the Customer Support team, focusing on KPIs such as customer satisfaction, response times, and service quality.Coach and develop team members, ensuring efficient use of their time to provide optimal customer assistance through regular check-ins and development discussions.Transform customer data into insights and enhancements for our Product, Marketing, and Commercial teams.Continuously improve processes and tools to align with practical applications.Identify trends, bottlenecks, and commercial opportunities, ensuring they are addressed.Participate in operational tasks as needed and represent Funda to partners and real estate organizations.Your TeamYou will be part of the Customer Success domain, leading a team of seven dedicated Customer Support professionals. Together, you are the first line of support and the intelligent filter for Funda, collaborating daily with colleagues from various departments.
Full-time|On-site|Amsterdam, North Holland, Netherlands
As a Customer Support Specialist (Customer Experience Specialist), you will be the first point of contact for both customers and salon partners of Treatwell. You will possess extensive knowledge of all things related to Treatwell, confidently providing support for a variety of inquiries — from utilizing our salon software to addressing any disappointing service experiences.You will work efficiently, manage multiple tasks simultaneously, and maintain a positive attitude and friendly service in every interaction. Reporting to the Customer Experience Team Lead, you will thrive in an international environment with the opportunity to work 40 hours per week, Monday through Friday.Your Responsibilities:Deliver exceptional customer service at every touchpoint.Utilize tools like Salesforce and Slack to track information and communicate effectively with your team.Resolve issues and facilitate constructive conversations between our customers and partners.Handle a wide array of customer inquiries with confidence and ease.Alongside providing support, you will have the chance to enhance your commercial skills by advising our salon partners and assisting them in growing their business.About You:You possess strong verbal and written communication skills in both Dutch and English.Knowledge of additional languages (French, German) is a plus.You have a keen eye for detail, without compromising efficiency.You are well-organized, effectively planning your day to achieve goals and targets.You are flexible and available from Monday to Friday.You maintain a positive mindset and take proactive responsibility for your work.About Treatwell:Hi, we are Treatwell. Nice to meet you.We are a team of 800 (and growing) passionate and talented individuals across Europe. We provide the smartest salon software in the industry, connected to Europe’s largest booking platform. We collaborate with over 50,000 salon partners in 13 countries and process more than 8 million bookings each month. And... take a breath.But we are far from finished. We are amidst an exciting digital revolution in the hair & beauty sector.If this excites you, this may be the perfect role for you.What We Offer You:28 vacation days, plus national holidays.A competitive monthly bonus based on performance.Monthly €40 voucher via our benefits platform Alleo – so you can treat yourself.Support for mental health through our partnership with OpenUp.Opportunity to utilize our innovative tools and resources.
Hello and welcome! Are you on the lookout for an exciting new role? Or maybe just browsing the job market? If so, you might have found your next opportunity!As a vital member of Lightspeed's Support team, you will serve as the initial contact for our customers seeking assistance. Your expertise will help address a diverse array of inquiries ranging from general guidance to in-depth hardware and software troubleshooting.Collaborating closely with various international teams at Lightspeed, your role will involve investigating, troubleshooting, testing, and resolving technical challenges faced by our hospitality clients during their service operations.Your Key Responsibilities:Collaborate with a truly global, multilingual support team operating 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage positively and knowledgeably with hospitality customers, partners, and Lightspeed team members, ensuring we maintain our Gold Class support standard through phone, chat, and email communications.Utilize effective troubleshooting techniques to swiftly identify customer issues and provide prompt, suitable solutions.Document, track, and resolve customer interactions using our support platforms.Aid in identifying, reproducing, and escalating product issues to our Quality Assurance team, ensuring thorough resolution tracking with customers, partners, and Lightspeed staff.Champion improvements to our products and services.Work within a schedule to guarantee high availability of support for our customers, in collaboration with your manager.What You Bring to the Team:Prior experience in customer service or technical support, with a strong focus on delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms such as iOS, Android, OSX, and Windows.Bonus Qualifications:Experience interacting with customers via phone, email, and ticketing systems.
About UsMore and more individuals across Europe are choosing to work independently as freelancers, self-employed professionals, or entrepreneurs. This mode of work provides the freedom and flexibility to decide when, how, and with whom to work. Growing your own business can be both professionally and financially rewarding.However, being self-employed also brings uncertainties. The right insurance is crucial to prepare for the risks of entrepreneurship.At Insify, we offer transparent, flexible, and fairly priced insurance tailored to the needs of entrepreneurs, allowing them to focus entirely on their work while knowing they can always rely on us.Insify insures thousands of customers throughout Europe, providing reliable insurance without complicated paperwork. You can finalize an insurance policy with Insify 100% digitally—what is arranged today is insured by tomorrow.Our Work CultureAt Insify, we operate under four core values: perseverance, impact, care, and entrepreneurship. Here’s a brief overview:Perseverance: We embrace challenges and push through where others may stop.Impact: We strive to make a difference in our customers' lives and value their trust in us.Care: Our customers are always our priority. Their success is our goal.Entrepreneurship: Innovation is in our DNA. We act swiftly and think big.At Insify, you will become part of a close-knit team. We prefer to work in the office as much as possible. This may seem unusual for a fully online insurance provider, but we believe that a strong internal bond helps us innovate faster and serve our customers better. Such connections are best fostered through personal interactions.We also understand that you may not be able to come to the office every day or may need time to focus. Therefore, partial remote work is possible upon agreement.Operations TeamWe are the team that builds trust at every point of contact—whether it’s during a sale, a support call, or processing a claim. We ensure that prospects and customers feel supported, heard, and valued. Speed and quality are paramount to us, and we diligently track our progress to continuously improve. Looking ahead, we are preparing for medical acceptance in 2025—a further step to strengthen our service even more.
Are you ready to collaborate with renowned international fashion brands and retailers while helping us maintain our status as a pioneering force in the tech industry? If you are passionate about providing expert advice and taking effective action to assist others, you've found your ideal opportunity! As a Technical Support Specialist, you will serve as the primary liaison for our clients, guaranteeing exceptional support and guidance on our products. You will be their go-to person when they need assistance, especially when unexpected challenges arise.In this dynamic role, you will establish close connections with various teams throughout the organization. Daily collaboration with Data Integration Managers, Product Success Managers, Account Managers, and other internal specialists will be key as you resolve customer issues, provide valuable feedback, and enhance our support strategies. Here, your next career advancement is just a department away; all you need is the ambition to pursue it.Key ResponsibilitiesAddress customer inquiries through phone and ticketing systems, delivering clear, professional, and empathetic communication while guiding users through issues and general inquiries step-by-step.Analyze and resolve product-related and technical challenges, managing tickets from start to finish, including prioritization, follow-ups, documentation, and necessary escalations.Maintain precise ticket records and ensure high-quality, timely responses and resolutions across all support operations.Work closely with Product, Engineering, Customer Success, and Account Management teams, acting as a bridge to share customer insights and feedback.Identify recurring issues, contribute to help center resources and internal documentation, and continuously enhance support processes and efficiency.
Role Overview Heimstaden is hiring a Customer Support Representative in Amsterdam. This position serves as the first point of contact for customers, handling questions and requests across multiple channels. The aim: deliver prompt, helpful service and ensure customer satisfaction with every interaction. What You Will Do Respond to customer inquiries through phone, email, and chat Resolve issues efficiently and follow up as needed Maintain a friendly, professional approach in every conversation Work closely with team members to provide consistent support Who We’re Looking For Enthusiastic about helping others Strong problem-solving skills Comfortable working in a busy setting Positive attitude and willingness to learn
Full-time|Hybrid|Amsterdam, North Holland, Netherlands
Euronet's YourCash division is seeking dedicated Customer Support Consultants in Amsterdam to enhance our service offerings. As a Customer Support Consultant, you will play a vital role as the primary point of contact for both internal and external clients. You will assist customers over the phone and via email, providing expert advice and information while ensuring that any issues are addressed with the utmost care. Your focus will be on delivering exceptional customer service.Your Responsibilities: Monitor and log customer requests and error reports; Escalate issues internally when necessary; Advise clients and partners on best practices; Proactively monitor ATM operations; Analyze transaction data to improve service quality;
About the RoleJoin Insify as a Working Student in Customer Support, where you will play a pivotal role in ensuring our customers receive an exceptional experience. We aim to make insurance straightforward, fair, and human-centric. You will help shape our customer experience and service, elevating it to new heights in the insurance industry.As a Customer Support Expert, your responsibilities will include:- Assisting customers via email, chat, and phone;- Continuously enhancing the customer experience;- Exceeding customer expectations through quality service;- Contributing to product and process improvements from a customer viewpoint;- Unlimited potential for professional growth in your career.
Ben jij gepassioneerd in het helpen van anderen, heb je een scherp oog voor detail en ben je op zoek naar een uitdagende rol binnen een dynamische organisatie? Bij Studytube zijn we op zoek naar slimme, flexibele en enthousiaste professionals die samen met ons willen bouwen aan de toekomst van ons educatieve platform! Jij speelt een cruciale rol in het waarborgen dat klanten en partners het maximale uit onze diensten halen, terwijl je voortdurend bijdraagt aan de optimalisatie van onze klanttevredenheid en service.Jouw verantwoordelijkhedenAls Technical Support Specialist heb je een belangrijke functie binnen ons team. Je bent het eerste aanspreekpunt voor L&D-professionals en biedt hen technische ondersteuning bij het gebruik van ons platform. Je adviseert en begeleidt klanten en partners, zodat zij het meeste uit onze diensten kunnen halen en tevreden blijven. Je werkt ook actief aan het verbeteren van onze dienstverlening en communicatie. Om de klanttevredenheid te waarborgen organiseer je elke zes weken een product Q&A webinar, waarin je vragen beantwoordt, ontwikkelingen toelicht en feedback verzamelt om ons platform verder te optimaliseren.In deze rol ben je verantwoordelijk voor:Het snel en efficiënt oplossen van technische vragen van klanten en partners via e-mail en telefoonAnalyseren en verbeteren van gebruikersprocessen om de klantreis te optimaliserenSignaleren van knelpunten en klantfeedback om samen met het productteam en Customer Success Managers productverbeteringen door te voerenVertalen van inzichten naar concrete acties en regelmatig klanten informeren over verbeteringenMeedenken over slimmere processen en manieren om de dienstverlening te verbeteren, met als doel efficiënter werken en verhoogde klanttevredenheid
Role overview Indiecampers is seeking a Part-Time Support & Cleaning Specialist in Amsterdam, Noord-Holland. This role centers on ensuring campers are clean, comfortable, and ready for guests. Each shift plays a part in creating a welcoming atmosphere and supporting memorable travel experiences. What you will do Clean and prepare campers according to company standards Keep guest areas tidy and organized Work with the team to deliver strong service Requirements Dependable and attentive to detail Enjoys keeping spaces clean Willing to help create positive guest experiences
flink3 seeks a Customer Care Specialist to join the team in Amsterdam. This role centers on supporting customers, addressing their questions, and resolving any concerns to ensure a positive experience with each interaction. Key responsibilities Respond to customer inquiries in a timely and professional manner Troubleshoot and resolve issues raised by customers Communicate solutions clearly so customers understand each step Contribute to maintaining and improving overall customer satisfaction Location This position is based in Amsterdam.
This position is On Site Customer Support Agent - Dutch speaker At SumUp, we are passionate about empowering small businesses around the globe by simplifying their payment processes and helping them thrive. As a pioneering global FinTech company, our mission is to create the first-ever universal brand for card acceptance. Already, small businesses in over 33 countries trust SumUp to facilitate their payments. We are assembling a dedicated team that supports each other and our merchants. Join us in making card acceptance accessible to all! In this role, you will provide exceptional support to our POS users!
Join Assent as a German-speaking Customer Support Representative, where you will be the voice of our company, assisting customers with their inquiries and ensuring their satisfaction. This role requires a keen understanding of customer needs and the ability to provide effective solutions in a timely manner.
Part-time|On-site|Amsterdam, Noord-Holland, Nederland
Ben jij een sociaal, communicatief en administratief sterke praktijkondersteuner met een passie voor psychologie? Sluit je aan bij ons team!Wat ga je doen?Als praktijkondersteuner binnen ons psychologisch verwijsteam maak je deel uit van een dynamisch team. Samen met drie collega’s ben je het eerste aanspreekpunt voor onze cliënten. Ons verwijsteam bestaat uit ongeveer 21 psychologen in opleiding en we streven ernaar om zoveel mogelijk cliënten effectief te koppelen aan de juiste hulp. Jouw rol als praktijkondersteuner is cruciaal; je filtert de toestroom en verlicht de administratieve last, zodat onze psychologen zich kunnen concentreren op hun adviesgesprekken.Je bent de centrale schakel tussen verschillende afdelingen;Je behandelt inkomende telefoontjes en filtert deze op administratieve en inhoudelijke vragen;Je plant adviesgesprekken voor cliënten in met onze verwijzers;Je beheert de e-mailcorrespondentie van het verwijsteam;Je biedt administratieve ondersteuning aan het zakelijke team in het contact met klanten;Je ondersteunt het financiële team bij debiteurenbeheer;Je assisteert de manager van het verwijsteam;Je pakt overige administratieve taken op, zoals het verwerken van verwijzingen van huisartsen en het aanmaken van profielen voor psychologen.In deze rol maak je deel uit van een hecht team van ongeveer 25 collega’s, inclusief telefonische verwijzers, praktijkondersteuners en de manager. Je hebt veel contact met verschillende afdelingen binnen de organisatie en met onze psychologen, zowel in loondienst als zelfstandigen.Werken bij Psyned: Samen maken we Nederland mentaal gezonderBij Psyned geloven we dat iedereen recht heeft op mentale gezondheid. We bieden snelle, persoonlijke hulp voor psychische klachten en preventie. We koppelen cliënten binnen één werkdag aan een psycholoog die goed bij hen past, geselecteerd uit ons netwerk van meer dan 300 ervaren behandelaars.Waarom je bij ons wilt werken:· Je maakt impact. Elke dag draag je bij aan het verbeteren van het leven van mensen.· Je krijgt vertrouwen. We werken zowel zelfstandig als in teamverband. Je hebt de vrijheid om je rol op jouw manier in te vullen. Fouten maken mag, zolang je maar leert.· We zijn snel, persoonlijk en professioneel.
Full-time|On-site|Amsterdam, Noord-Holland, Nederland
About Vandebron Vandebron launched in 2014 to reshape the energy market by connecting customers directly with local green energy producers. The company’s mission is to deliver 100% green energy at all times, using smart solutions such as flexible wind and solar management, electric vehicle charging, and efficient energy storage. Vandebron is committed to sustainability and transparency, with a forward-thinking and slightly rebellious approach. Role Overview: Customer Care Specialist The Customer Care Specialist (internally called Energy Specialist) joins the Customer Operations team in Amsterdam. This team is dedicated to providing an outstanding customer experience. In this position, the specialist handles customer interactions, represents customer needs within the organization, and acts as an advocate for Vandebron’s innovative work style both externally and among colleagues. Early on, the focus is on learning operational processes, collaborating with other teams, and spotting opportunities for improvement. Over time, the role expands to include identifying challenges, suggesting solutions, and helping raise the quality of operations. The position involves significant responsibility and autonomy, with ownership of customer cases from start to finish. What You Will Do Manage and resolve a variety of customer inquiries and complaints via phone, email, and chat. Handle all customer queries thoroughly and accurately, maintaining detailed records. Develop creative solutions for complex customer situations. Collect customer feedback and highlight areas for improving processes, products, and services. Identify and address internal challenges, offering concrete suggestions for improvement. Support customer retention by providing tailored advice on Vandebron’s products and services. Ensure careful handling of customer and company data, with attention to privacy. Share insights and experiences with the wider team. What We Look For Vocational or higher education (MBO or HBO level). Strong communicator with a customer-first mindset. Critical thinker who enjoys creative problem solving. Previous experience in customer service or a related field is an advantage. Interest in sustainable energy and innovative solutions. Location This position is based in Amsterdam, Noord-Holland, Nederland.
Full-time|On-site|Amsterdam, Noord-Holland, Nederland
About MyWheels MyWheels aims to reduce the number of cars in the Netherlands from 9 million to 1 million by making car sharing accessible and convenient. With a shared car always within walking distance, people can enjoy the benefits of driving without the responsibilities of ownership. This model supports both financial savings and environmental improvement, helping to create more livable cities. As part of the team, Aftercare Specialists contribute directly to this sustainable mission. MyWheels operates the largest electric car-sharing platform in the Netherlands. The company is also advancing Vehicle-to-Grid (V2G) technology, allowing electric vehicles to return energy to the grid, which helps balance supply and demand. The team in Amsterdam works together to address major societal challenges and shape the future of mobility and energy. Core values include thinking big, challenging ideas, building together, taking ownership, adapting quickly, and working smart. Role Overview: Aftercare Specialist Based in Amsterdam, the Aftercare Specialist sits within the Operations & Support department. This role focuses on resolving complex customer issues that external support partners cannot address. Daily work involves close collaboration with the Vendor Manager and coordination with internal teams to ensure customers receive attentive service and leave with a positive impression of MyWheels. Main Responsibilities Follow up on complaints escalated by external support partners, providing thorough aftercare for customers. Address objections from customers who have received fines from MyWheels due to improper use of vehicles (misuse objections). Handle additional objections from customers as needed.
