Customer Support Representative

Join the HelloGov AI Revolution!HelloGov AI, a pioneering startup located in Miami, is transforming the way citizens engage with government services. Our innovative platform leverages cutting-edge artificial intelligence to simplify intricate processes such as obtaining passports, travel visas, and vehicle registrations. We are dedicated to creating a more efficient and user-friendly experience through our network of reliable couriers.Situated in the vibrant Brickell area, we are assembling a top-tier team that merges technology, empathy, and operational excellence to elevate the customer journey. Position OverviewWe are on the lookout for a Back-End Software Engineer to enhance our on-site engineering team in Miami. As a key player in our organization, you will architect and uphold the systems that drive HelloGov’s primary platform, which includes real-time communication, telephony, and workflow orchestration powered by Twilio. You will engage with a contemporary tech stack (Python, PostgreSQL, GraphQL, REST APIs, Socket.io) and partner closely with front-end engineers employing Next.js and NestJS to create seamless, scalable solutions.This role is perfect for engineers passionate about tackling intricate architectural challenges, boosting performance, and contributing to impactful systems that assist individuals daily.

Join hellogov as a Customer Success Specialist, where your passion for customer engagement and support will help bridge the gap between our innovative solutions and our clients' needs.As a Customer Success Specialist, you will play a crucial role in ensuring our clients achieve their desired outcomes while leveraging our services. You'll be responsible for managing customer relationships, understanding their goals, and providing tailored support to enhance their experience with our platform. Your proactive approach will contribute to customer retention and satisfaction.

Join hellogov as a Customer Service Representative and play a crucial role in delivering exceptional service to our clients. In this dynamic position, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing information about our services. Your ability to communicate effectively and empathize with customers will be key to ensuring a positive experience.

Join hellogov as an AI Escalation Specialist in Miami, Florida, where you'll play a crucial role in managing and resolving complex AI-related issues. This position requires a strong understanding of artificial intelligence technologies and exceptional problem-solving skills. As part of our dynamic team, you will enhance our AI systems and ensure optimal performance, contributing significantly to our mission of providing innovative solutions.

Wajer Yachts is known for combining luxury with meticulous craftsmanship, delivering yachts that turn heads from Heeg to Miami. The company’s focus on innovation, quality, and comfort is matched by the dedication of its technical team. Role overview This Lead Engineer position is based in Miami, Florida, with a seasonal assignment in The Hamptons for about four months each year. Housing is provided in a Wajer apartment shared with team colleagues. The role involves both leadership and hands-on technical work, especially during the boating season, working alongside Service Engineers and external partners. What you will do Plan and organize staffing and resources for each service hub, including daily and weekly scheduling. Maintain clear communication with suppliers and partners about work progress. Lead technical operations, including some warehouse responsibilities. Carry out maintenance, repairs, and troubleshooting on Wajer yachts. Take responsibility for resolving technical issues during the boating season. Handle administrative tasks such as managing worklists, tracking time, completing inspection reports, and reporting through the Wajer App. Work closely with the Area Manager USA and the Technical Service Manager to deliver a seamless experience for customers. Receive ongoing support and guidance from the Technical Service Manager. Location details The position is primarily based in Miami, Florida, with a significant seasonal presence in The Hamptons. Accommodation is provided as part of the role.

At ResQ, we have developed an innovative all-in-one facilities management platform designed specifically for fast-growing facilities and trades businesses. Our platform enables countless service companies to enhance their repair and maintenance operations, leading to improved profitability.Our mission to "create economic empowerment for the service industry" is the driving force behind everything we do. We are passionately committed to supporting local trades and facilities, which serve as the crucial backbone of our communities. These dedicated individuals invest years of hard work, resilience, and commitment to building their businesses, often facing significant hurdles along the way.In a landscape where many local service businesses contend with fierce competition from larger corporations, ResQ is leveling the playing field. We equip local businesses with intelligent, AI-driven tools that allow them to operate more efficiently and profitably. When local service businesses flourish, entire communities thrive, and we are devoted to empowering those who keep our world functioning smoothly.Hello Future ResQer,We are on the lookout for a Full Stack Engineer to join our team and play a key role in designing, building, and scaling our cloud-based systems, primarily utilizing AWS. In this position, you will collaborate with senior engineers on technical strategies, contribute to architectural and security best practices, and take ownership of impactful projects that influence thousands of restaurants and trades businesses across North America.As a Full Stack Engineer with ResQ, your responsibilities will include developing tools and applications that ensure the seamless operation of restaurants and businesses, connecting them with a reliable network of vendors. You will work across the technology stack to deliver features from database design to front-end user experience.Our infrastructure is based on a distributed cloud architecture, with our monolith built in Django/Python, backed by S3, Postgres, Redis, and CloudFront. Front-end applications utilize React, React Native, and TypeScript. We emphasize automated testing and continuous deployment practices to facilitate early and frequent releases.Key Responsibilities:Develop and maintain scalable systems using AWS (EC2, S3, RDS, Lambda, ECS, etc.)Participate in system architecture design and provide insights on best practices for securityCollaborate with cross-functional teams to deliver high-quality software solutions

Job Location: Miami, FLEssential Duties & Responsibilities:Collaborate closely with the Director of Operations to ensure optimal inventory management.Conduct thorough audits and cycle counts of inventory across multiple locations.Compare physical inventory counts against system records, investigating and resolving discrepancies.Analyze inventory variances to identify root causes and implement corrective measures.Maintain precise audit documentation and generate comprehensive reports.Assist in managing expired inventory, ensuring proper removal from the field.Monitor and identify trends related to damaged inventory or mismanagement.Ensure compliance with company policies and internal controls.Utilize inventory management systems and audit tools efficiently.Preferred Skills:Knowledge of auditing standards and procedures.Strong data analysis and reporting capabilities.Understanding of inventory best practices.Incidental Duties: This job description reflects the general nature of the role but is not intended to be all-inclusive. Additional responsibilities may be assigned as needed.Additional Information: To explore this opportunity further, please submit your resume and cover letter via the provided link. In your cover letter, detail your career goals and briefly explain why you are uniquely qualified for this role.Arthrex South Florida is an Equal Opportunity Employer.

Join ResQ, a comprehensive facilities management platform tailored for rapidly growing facilities and trades businesses. We empower thousands of service companies to optimize their repair and maintenance operations, driving profitability and efficiency.Our mission is to "create economic empowerment for the service industry", a goal that fuels our dedication to supporting local trades and facilities — the backbone of our communities. These hardworking individuals invest years of effort and dedication into their businesses, often facing daunting challenges.In a competitive landscape dominated by larger corporations with extensive resources, ResQ is committed to leveling the playing field. We provide local businesses with intelligent, AI-driven tools that enhance operational efficiency, intelligence, and profitability. When local service businesses thrive, entire communities flourish, and that’s the heartbeat of our mission at ResQ.Hello Future ResQer,We are in search of a proactive Senior Full Stack Engineer to lead the design, implementation, and scaling of intricate cloud-based systems, primarily utilizing AWS. In this role, you will set the technical direction, advocate for best practices in architecture and security, and mentor engineers of varying experience levels.As a Senior Software Engineer at ResQ, you will design and develop the tools and applications that thousands of restaurants and trades businesses across North America rely on to maintain seamless operations, connecting them with a trusted network of vendors.Our infrastructure is built on a distributed cloud architecture. The monolithic backend is developed in Django/Python, supported by S3, Postgres, Redis, and Cloudfront. Our front-end applications leverage React/React Native and Typescript. We prioritize automated testing and continuous deployment, allowing us to release updates frequently and efficiently.Key Responsibilities:Design and maintain scalable, resilient systems using AWS (EC2, S3, RDS, Lambda, ECS, etc.)Lead technical strategy and execution, ensuring that it aligns with business objectivesGuide project planning, timelines, and deliverables to ensure successful outcomes

Iru is looking for a Senior Software Engineer in Miami to help shape the future of identity management. This position centers on building and refining software applications that improve both user experience and security. Role overview This engineer will work closely with a skilled team, contributing to the design, implementation, and optimization of core products. The work involves solving complex technical problems and ensuring applications run smoothly and securely. Collaboration and mentorship Collaboration is central to this role. Expect to share knowledge with peers and mentor junior developers, supporting their growth and strengthening the team’s overall capabilities. Continuous improvement Contributing to better coding practices is part of the job. The team values ongoing learning and process improvements to keep engineering standards high.

Join our dynamic team at Joomag as an AI Engineer, where your innovative spirit and hands-on expertise will be pivotal in crafting and refining intelligent workflows in our cutting-edge product. This role is an exciting blend of model experimentation, AI-driven product development, and full-stack implementation.You will work in close collaboration with our founders to prototype, integrate, and optimize the deployment of large language models (LLMs) and other AI systems across our platform. This fast-paced position demands technical acumen, creativity, and a passion for experimentation, making it ideal for someone who utilizes AI tools daily.Key ResponsibilitiesDesign and implement intelligent workflows utilizing foundational models such as OpenAI, Claude, and Gemini.Explore and integrate multi-step reasoning using Chain-of-Thought and agent-style methodologies.Fine-tune open-source models or conduct prompt tuning experiments to improve task accuracy.Employ tools like Cursor and Claude Code for rapid prototyping and iterative product development.Collaborate across the tech stack to integrate AI features with Node.js, Supabase, and React.Conduct micro-model evaluations to assess hypothesis-to-output cycles.Utilize AI to streamline your workflow and automate internal tools.Contribute to our experimentation engine to identify optimal model usage.Implement AI voice agents.Required QualificationsExperience in a startup environment with a flexible approach, eagerness to learn new skills, and a proactive mindset.Familiarity with foundational models (e.g., OpenAI, Gemini, Claude, Mistral).Deep understanding of prompt engineering, reasoning pathways, agent orchestration, and tool invocation.Hands-on experience in model fine-tuning and use of vector stores.Proficient with Cursor or Claude Code, with daily usage preferred.Solid backend skills in Node.js and Supabase/Postgres.Ability to create intuitive UI flows using React.A genuine passion for leveraging AI as an integral part of product design.A startup mindset: humble, resourceful, and comfortable in a fast-paced environment.Preferred QualificationsExperience with LiveKit or real-time communication platforms.Familiarity with LangChain, LlamaIndex, or similar agent frameworks.Product-minded engineer who understands the underlying reasons behind features and contributes to UX/feature design.Ability to translate abstract AI capabilities into user-friendly product workflows.

About IruIru is an innovative AI-driven security and IT platform that empowers the fastest-growing companies globally to safeguard their users, applications, and devices. Designed for the AI era, Iru integrates identity and access management, endpoint security, and compliance automation—streamlining operations to provide IT and security teams with enhanced efficiency and control.Supported by top-tier investors in the technology sector—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital—Iru successfully raised $100 million from General Catalyst in July 2024, achieving a valuation of $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, while we collaborate with industry leaders like ServiceNow and AWS. Iru has been recognized in Forbes’ list of America’s Best Startup Employers 2025 for outstanding employee engagement and satisfaction.The OpportunityAs a Senior Software Engineer, you will be pivotal in architecting and developing the services that drive IruAI. Your role involves close collaboration with engineers, product managers, and designers to create robust, scalable, and secure software solutions.You will contribute to the evolution of contemporary backend architectures while integrating AI-enhanced functionalities into our platform. Engaging with Large Language Models (LLMs) and AI tools, you will help develop intelligent product features and internal development utilities.We expect you to take ownership of critical components, participate in system design discussions, and advocate for engineering best practices within the team.This role requires on-site work at our Coral Gables office from Tuesday to Thursday.

Join Veracross as a Software Engineer and contribute to innovative solutions that enhance educational experiences. We are looking for a passionate individual who thrives in a dynamic environment and is eager to tackle challenges with creativity and skill. As part of our team, you will design, develop, and maintain software applications that empower schools and improve administrative processes.

g2i seeks a Software Engineer with experience in Python and AI to join its Miami office. This position centers on developing AI-driven solutions that align with business objectives. Role overview Collaboration is key in this role. The Software Engineer will work alongside a team of skilled professionals, tackling technical challenges and contributing to the direction of AI projects within the company. Requirements Professional experience with Python Background in AI development Ability to work on site in Miami What you will do Build and refine AI solutions to support business needs Collaborate with team members to solve complex problems Contribute to the evolution of AI initiatives at g2i

At Analytic Partners, we welcome conversations with talented individuals who possess the skills that align with our Lead Software Engineer (Python) position. If you're interested in exploring this opportunity, please submit your resume below.As a global leader in commercial measurement and optimization for nearly 25 years, Analytic Partners is dedicated to transforming data into actionable insights for some of the world's foremost brands. Our comprehensive decision-making approach is driven by our industry-leading platform and a dedicated team of experts, enabling leaders to make informed decisions swiftly and effectively—ultimately fostering business growth and enhancing customer engagement. With a presence in over 50 countries and offices in major cities including New York City, Miami, Dallas, Dublin, London, Paris, Singapore, Shanghai, Munich, Sydney, Melbourne, Charlottesville, and Denver, we are rapidly expanding. We seek exceptional talent to help us shape the future of analytics. Discover more about our mission and impact by visiting analyticpartners.com. See why we are recognized as an industry leader by independent research firms such as Forrester and Gartner.

RoleAs a Software Engineer specializing in Site Reliability at OpenEvidence, you will be instrumental in enhancing the critical infrastructure that supports our globally utilized medical AI platform. Your focus will be on applying a Site Reliability Engineering (SRE) mindset to elevate systemic health, performance, and efficiency, while minimizing toil. You will strengthen observability and define solid service objectives across our diverse services and data platforms.We seek extraordinary builders who thrive in a dynamic environment. Engineers at OpenEvidence engage across various products and projects, taking ownership of initiatives where they can make a significant impact.About UsOpenEvidence is the world's leading medical AI platform, currently serving over 40% of US clinicians due to rapid growth driven by product-led adoption. With a valuation of $12 billion and a talented engineering team composed of graduates from MIT, Harvard, and Stanford, we believe that transformative products emerge from small, exceptional, and autonomous teams. We are expanding our team to seize an unparalleled opportunity to establish the standard platform for medical AI.CultureOur work environment is defined by a commitment to excellence. We view building from 0 to 1 and scaling from 1 to 1000 as professional sports, demanding unmatched quality. We believe that significant achievements occur when individuals take full ownership of their work.Who You AreThis role is not for those looking for a standard 9-5 job or merely to complete tasks. If you are eager to roll up your sleeves, make an impactful contribution, and drive significant revenue growth, this position may be an excellent fit for you. The ideal candidate is a brilliant, motivated builder—smart, ambitious, resourceful, precise, and driven. This talent is rare, and we aim to find more exceptional individuals to join our team.

Join Pearce Services and embark on a rewarding career!Pearce is a premier technology-driven provider of asset management solutions for critical electromechanical infrastructure across North America. We specialize in technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup generators, battery energy storage systems (BESS), and essential cooling systems, serving diverse sectors including renewable energy, telecommunications, and data centers. Established in 1998, we are proud to have a workforce of over 4,000 employees across 28 locations in the U.S. Pearce Services is a wholly owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm. Visit us at http://www.pearce-services.com for more information.Your Contribution: Are you a driven and proficient Generator Technician eager to advance in a dynamic, challenging environment within the telecom sector? If so, Pearce has the perfect opportunity for you! Our Generator Technicians are tasked with servicing and repairing commercial generators at cell phone tower sites in your area. This role is ideal for self-motivated individuals who are ready to travel.Key Responsibilities:Maintain, diagnose, and repair generators, along with installing and replacing components or entire systems; perform additional maintenance or upgrades on equipment during off-peak seasons.Conduct performance evaluations and routine maintenance on generators to ensure operational readiness; interpret blueprints or design specifications for installations or repairs.Install fuel and water supply lines, pumps, electrical wiring, controls, and other components, ensuring proper functionality through testing.Respond promptly to power/generator alarms; availability for on-call duties 24/7 is necessary, including timely responses to phone and email communications.Work safely, adhering to all potential hazards associated with power supply equipment, switching gear, and related equipment; utilize safety gear and participate in all designated safety and training sessions.Note: Duties may be subject to change based on evolving business and client requirements.

About One Park Financial One Park Financial (OPF) helps small businesses access flexible financing through technology-driven solutions. As a fintech company based in Miami, OPF connects entrepreneurs with funding options to help them grow. The team is committed to making a real difference for business owners. Why Work with Us? Innovative Environment: Collaborate with modern technology and a team that explores new directions in fintech. Professional Growth: Ongoing training, learning programs, and clear advancement paths support career development. Supportive Culture: Work in an inclusive setting where ideas are heard and contributions matter. Community Focus: Join a company that values the impact of small and mid-sized businesses on the economy and local communities. High-Performing Team: Be part of a group dedicated to excellence and central to OPF’s growth. Role Overview: Analytics Engineer OPF seeks an Analytics Engineer to design and implement the company’s DBT analytics infrastructure from the ground up. This role involves building the DBT environment, including project structure, modeling layers, testing frameworks, and deployment processes, all on the AWS data stack. The position is suited for someone who is hands-on, brings strong opinions, and has direct experience establishing DBT in a production setting.

Role overview Speechify seeks a Senior Software Engineer in Miami, FL to focus on core user experiences. This role is central to improving how people interact with Speechify’s products. The position involves close collaboration with colleagues from multiple teams, aiming to design, build, and launch new features that directly impact the user journey. What you will do Work with cross-functional teams to deliver enhancements that support user engagement Design, develop, and implement software solutions that improve the core product experience Offer technical guidance to help shape the direction of Speechify’s technology Focus on delivering a seamless, reliable, and enjoyable experience for users Location This role is based in Miami, FL, USA.

Who We AreAt fridababy, we understand that parenting is a beautifully chaotic journey filled with laughter, challenges, and transformative moments. Founded in 2014 under the visionary leadership of Chelsea Hirschhorn, our mission is to simplify the complexities of parenting, making it a bit more manageable and a lot less daunting.What began with our iconic NoseFrida has blossomed into a diverse array of over 200 innovative products designed to support families from the early stages of fertility and postpartum recovery to essential baby care and beyond.We tackle the hard conversations that others shy away from, addressing issues like nipple pain, diaper blowouts, and the emotional ups and downs of raising a child. Our products aim to empower parents, ensuring they feel recognized, supported, and capable.With a presence in over 50 countries and numerous retail outlets across the U.S., from major national chains to local grocery stores, fridababy continues to grow as an industry leader. Our commitment to breaking taboos and promoting transparency has earned us recognition on prestigious lists such as TIME's 100 Most Influential Companies and Fast Company’s Most Innovative Companies. Ultimately, our greatest achievement is helping parents feel a little more human and a little less alone.How You Will Make an ImpactWe are seeking a Receptionist who will serve as the first point of contact for Frida, ensuring a welcoming atmosphere for all visitors and team members. The ideal candidate will greet clients, vendors, and guests with warmth and professionalism while managing a variety of administrative tasks that keep our office running smoothly.Key Responsibilities:Serve as a friendly and approachable face of the company, greeting and assisting visitors as they arrive, and promptly notifying employees of their guests.Handle Frida’s general phone line with outstanding customer service, directing calls and messages to the appropriate personnel.Oversee the management of incoming and outgoing packages and mail, collaborating with the Mailroom Lead as needed.Assist in resolving any office-related issues in partnership with the Workplace Experience team.Help with the ordering, unpacking, and organizing of office supplies.Support the People Team with various administrative tasks as required.Collaborate with the People and Workplace Experience teams to cultivate a top-tier workplace experience.