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Experience Level
Entry Level
Qualifications
Strong communication skills, both verbal and written. Ability to empathize with customers and handle sensitive situations with care. Proficiency in multitasking and managing time effectively. Previous customer service experience preferred. Willingness to adapt to new technologies and processes.
About the job
Trupanion seeks a Customer Support Specialist to assist pet owners with questions about its services. The main focus is on providing clear information and practical solutions, helping customers feel supported at every step.
What you will do
Respond to client inquiries with attention and accuracy
Offer solutions that enhance the customer experience
Guide pet owners as they use Trupanion’s services
Schedule
This role follows Pacific Time hours to match customer needs and ensure support is available when it matters most.
Location
Position is based in Seattle.
About Trupanion
At Trupanion, we are dedicated to providing the best pet insurance coverage for pet owners. Our mission is to ensure that pets receive the care they deserve without the financial burden. We pride ourselves on our innovative solutions and commitment to transparency, making us a trusted partner for pet owners across the nation.
Full-time|On-site|Seattle, Washington, United States
Role overview The Technical Account Specialist - Customer Support position at Zenoti is based in Seattle, Washington. This role centers on supporting clients as they use Zenoti’s software, with a strong emphasis on direct customer communication and problem-solving. Daily work involves helping customers maximize the value they get from the platform and ensuri…
Join our dynamic team at brinc as a Technical Support Specialist. In this pivotal role, you will be the first line of support for our customers, ensuring they have the best experience with our products. Your responsibilities will include troubleshooting technical issues, providing detailed product information, and guiding customers through complex situations with patience and expertise.We are looking for someone who possesses a passion for technology, exceptional communication skills, and a desire to help others. If you enjoy problem-solving and thrive in a fast-paced environment, this is the perfect opportunity for you!
Full-time|On-site|Seattle, Washington, United States
Role overview The Field Support Specialist at SPS North America is based in Seattle, Washington. This role acts as the main point of contact for clients, addressing technical support needs and focusing on building and maintaining strong customer relationships. Key responsibilities Troubleshoot technical issues for clients on-site Lead training sessions at client locations Collaborate with internal teams to enhance service delivery Support customer satisfaction through direct communication and effective problem-solving
Full-time|On-site|Seattle, Washington, United States
SPS North America seeks a Field Support Specialist based in Seattle, Washington. The position centers on hands-on support for clients, with a strong emphasis on technical troubleshooting and direct, on-site assistance. Building trust through clear communication and reliable problem-solving is key in this role. Main responsibilities Identify and resolve technical issues for clients, both remotely and in person Provide on-site assistance when required to address client needs Communicate solutions and updates to clients in a clear, professional manner Focus on delivering a positive experience for every customer through effective support Role focus This role requires practical troubleshooting skills and a commitment to customer satisfaction. Success depends on the ability to listen, respond promptly, and ensure clients feel supported throughout the process.
Trupanion seeks a Customer Support Specialist to assist pet owners with questions about its services. The main focus is on providing clear information and practical solutions, helping customers feel supported at every step. What you will do Respond to client inquiries with attention and accuracy Offer solutions that enhance the customer experience Guide pet owners as they use Trupanion’s services Schedule This role follows Pacific Time hours to match customer needs and ensure support is available when it matters most. Location Position is based in Seattle.
Full-time|$93.9K/yr - $150.3K/yr|Remote|Seattle, Washington, United States
Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. We are pioneers addressing society's most urgent safety and justice challenges through our integrated ecosystem of devices and cloud-based software. Like our products, we collaborate effectively, valuing openness and compassion, and actively seeking diverse viewpoints from our customers and communities.Life at Axon is dynamic, challenging, and impactful. Here, you will take charge and create meaningful change while continuously growing in a role that matters at a company where you are valued.Your ImpactAs a Technical Account Manager, you will play a vital role in deploying and supporting Axon’s software solutions within law enforcement agencies. Your expertise in Axon products and services will enable you to deliver high-level technical support, manage intricate deployments, and cultivate strong customer relationships. You will be the primary point of contact for your assigned agencies, addressing major technical challenges, promoting software adoption, and advocating for the customer within Axon. Your contributions will enhance public safety and save lives by ensuring our technology is utilized effectively by those who need it most.What You’ll DoLocation: Must be based within an hour of an Axon Hub Location, remote with 80% travel to agency locations across the USReports To: Manager of Technical Account Management ServicesLead Technical Support: Serve as the primary technical liaison for assigned agencies, diagnosing and resolving complex technical challenges associated with Axon’s products and services.Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.Manage Crisis Situations: Respond promptly to critical technical issues, acting as a crisis manager to restore functionality and minimize disruptions to agency operations.Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service enhancements.Promote Best Practices: Guide agencies through change management processes, identifying challenges and providing solutions to optimize software usage and adoption.Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure...
Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing landscape by connecting innovative thinkers with the manufacturers capable of transforming their concepts into reality. Our digital marketplace equips manufacturers with essential resources to expand their operations while providing Fortune 1000 companies with seamless access to global manufacturing capabilities.We are on the lookout for driven Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this role, you will become a vital part of our most significant accounts, serving as an integral extension of their engineering teams. This position uniquely combines customer interaction, technical knowledge, and operational implementation. While you will report to the Operations department, your collaboration with Sales will be crucial in driving growth and ensuring exceptional customer satisfaction.This is a remarkable opportunity to join a forward-thinking company at the leading edge of digital manufacturing. If you are a motivated Mechanical Engineer with a commitment to customer success and a desire to make a meaningful impact, we want to hear from you!
BRINC develops technology for public safety agencies, including advanced drones, rugged communication devices, and 911 response networks that deliver real-time visuals to emergency teams. With over 600 agencies relying on its solutions, BRINC supports first responders nationwide from its Seattle, WA location. Role overview The IT Support Specialist will establish and lead the IT Help Desk for BRINC’s engineering and manufacturing teams in Seattle. This position focuses on building IT processes from the ground up, shaping standards that will scale as the company grows. The specialist will implement an endpoint management platform, develop device images for macOS, Windows, and Linux, and provide support for devices on the manufacturing floor. Collaboration with the Security Engineer and HR is key to ensuring a smooth onboarding and offboarding experience for staff, as well as managing the full device lifecycle. What you will do Deploy and manage identity, access, and device management for macOS, Windows, and Linux systems, unifying device management, directory services, and patch management. Create and maintain standard operating system images for Windows, macOS, and Ubuntu Linux workstations. Set up software update policies, manage patching, and roll out Endpoint Detection and Response (EDR) solutions across all platforms. Establish application allowlisting and blocklisting, and manage software licensing. Administer the Service Management Help Desk, including building SLA schemes, defining request types, and setting routing rules for onboarding, offboarding, hardware, and access needs. Provide Tier 1 and Tier 2 support for hardware, operating system, and software issues for engineering, manufacturing, and corporate teams. Develop a self-service knowledge base to address common technical questions and issues. Manage virtual helpdesk support for remote staff. Oversee the full device provisioning process: imaging, software installation, account setup, and timely delivery to users.
At Finvari, we are revolutionizing the payment processes for construction companies through our innovative SaaS platform. Our goal is to eliminate tedious manual payment tasks, allowing construction leaders to concentrate on developing the infrastructure of the future. Our user-friendly software caters to everyone, from field workers to C-suite executives, enhancing efficiency, streamlining processes, and fostering innovation within the industry.We pride ourselves on having a tight-knit, skilled team that has successfully built and scaled multiple software companies, some of which have gone public. Our culture is grounded in innovation, creativity, and a customer-first approach. We seek teammates who are passionate about problem-solving and eager to make a tangible difference. Our work environment is collaborative, autonomous, and intensely focused on customer satisfaction.About the Role:As a Product Support Specialist, you will be the first line of defense for our customers, addressing inquiries, troubleshooting issues, and ensuring a seamless experience on our platform. You will collaborate closely with Customer Success, Product, and Engineering teams to investigate problems, share valuable insights from customers, and contribute to enhancing our systems.This role presents a unique opportunity for individuals who are curious, analytical, and eager to develop their technical skills further. Ideal candidates will be comfortable working independently with minimal guidance, capable of asking insightful questions, synthesizing information, and navigating ambiguity effectively.This is a hybrid role that offers flexibility for remote work. We gather weekly for in-person collaboration and team lunches in our Seattle office.
Full-time|$55K/yr - $55K/yr|On-site|Seattle, Washington, United States
At PitchBook, a Morningstar company, we are driven by the future. Our commitment to innovation and self-investment fosters an environment where everyone can excel. Collaboration is at the heart of our culture, fueling the excitement and energy that resonates throughout our organization. We offer robust learning programs and mentorship opportunities, cultivating a culture of curiosity that encourages us to explore new solutions and improve continuously. Navigating a rapidly evolving industry with high aspirations can bring challenges, yet we thrive by embracing them. We are bold, willing to take risks, learn from failures, and start anew in our quest for excellence. If you possess a positive attitude and are ready to roll up your sleeves to achieve results, PitchBook is the ideal place for you. About the Role:As a vital member of our Account Management & Customer Success team, you will excel in driving change and ensuring continuous growth for both yourself and PitchBook. Engaging in constant learning and the exploration of innovative ideas will empower you to question the status quo while maintaining a focus on our customers’ success. We celebrate teamwork and encourage the development of strong, trust-based relationships with teammates, clients, and partners. A contagious positivity, relentless curiosity, and a people-centric mindset define our most successful team members. If this resonates with you, we invite you to join us!In this role, the Customer Support Specialist Tier 1 will provide direct support to PitchBook clients through phone, email, and chat. You will collaborate with the support team to resolve customer inquiries and enhance the overall customer experience. As the first line of support, you will offer real-time assistance to clients in need. Insights gained from customer experience challenges will inform product enhancements, helping PitchBook to optimize its platform for users.
About Our TeamOur IT Services and Support team is dedicated to delivering smooth, efficient, and dependable IT solutions throughout the organization. We manage frontline IT support, vendor partnerships, and equipment inventories while continuously refining our processes and documentation to enhance the overall employee experience.About the PositionAs a Frontline IT Support Specialist, you will be the primary point of contact for our helpdesk, addressing hardware, software, and network issues. You will resolve incoming support requests, collaborate with various teams to streamline workflows like onboarding and device imaging, and contribute innovative ideas to enhance daily operations for all employees.This role is based in our Seattle office, requiring on-site presence five days a week. Relocation assistance can be provided.Your Responsibilities Include:Deliver Frontline Helpdesk Support: Act as the main contact for troubleshooting hardware, software, and network issues, ensuring prompt and effective resolution of employee inquiries.Enhance Support Systems and Processes: Collaborate with cross-functional partners to identify improvement opportunities, develop and maintain standardized workflows, and share insights during IT team meetings.Participate in On-Call Rotation: Join a scheduled helpdesk on-call rotation for urgent incidents.You Will Excel in This Role If You:Possess strong technical proficiency in macOS (knowledge of Windows is a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.Exhibit excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction.Demonstrate a proactive, driven attitude toward problem-solving and continuous improvement.Display meticulous attention to detail in your work, consistently delivering high-quality results.Embrace a customer-first mindset and possess the ability to explain technical concepts clearly to diverse audiences.About OpenAIOpenAI is a pioneering organization committed to ensuring that artificial intelligence benefits all of humanity. We strive to create safe and advanced AI technologies that empower individuals and organizations across the globe.
Full-time|On-site|Seattle, San Francisco, New York
Join Stripe as an Accounting Technical Solutions Lead, where you will play a pivotal role in bridging the gap between accounting processes and technical solutions. You will collaborate with multidisciplinary teams to identify and implement innovative solutions that enhance our financial operations.Your primary responsibilities will include leading technical initiatives that optimize accounting functions, ensuring compliance with financial regulations, and mentoring team members on best practices in accounting technology.
Full-time|On-site|San Francisco, CA | New York City, NY | Seattle, WA
Role overview The Accounts Receivable Specialist at Anthropic works from San Francisco, New York City, or Seattle. This position manages invoicing and collections, ensuring accounts remain accurate and payments are processed on time. Key responsibilities Oversee the full accounts receivable cycle, from creating invoices to collecting payments Keep customer account records current and organized Reconcile accounts and address any discrepancies that arise Assist internal teams and clients with billing-related questions and requests Foster positive relationships with customers throughout the billing process
Conduct meticulous audit sampling, execute comprehensive audits, and deliver insightful findings to the Operations, Training, and internal partner management teams.Align and calibrate auditing processes between partner and internal teams to ensure consistency and accuracy.Demonstrate the ability to verify, document, and communicate audit results effectively, while developing detailed audit reports and evaluating the effectiveness of corrective actions.Perform audits with professionalism, ethics, and objectivity, while interpreting applicable standards and being mindful of potential legal and financial implications.Exhibit exceptional time-management capabilities and organizational agility, with the ability to effectively juggle multiple projects, tasks, and priorities.Innovate and develop creative strategies for enhancing core metrics based on audit findings.Identify, articulate, and escalate issues effectively, translating them into actionable business requirements.Showcase strong analytical and problem-solving skills, with a keen attention to detail and a focus on process improvement.Demonstrate leadership qualities and the ability to influence the work of others.Tackle special projects as needed and adapt to the evolving requirements of the business landscape.Possess the ability to understand the seller’s perspective and conduct audits with consideration of their overall experience, not just the associates.
Join our dynamic team at Prosidian Consulting as a PPM Accounting Specialist in Seattle, WA. In this role, you will be responsible for managing project portfolio management (PPM) accounting tasks, ensuring accurate financial reporting and analysis. You will collaborate with various teams to enhance project profitability and efficiency.
Full-time|$21/hr - $23/hr|On-site|Seattle, Washington, United States
Role Overview SPS North America is hiring a Field Support Specialist (also referred to as Office Support Specialist) in Seattle, Washington. This position reports to Client Services Leadership and is central to maintaining our service standards. The role covers a range of responsibilities, from managing shipping and print projects to being the welcoming presence at the front desk. Key Responsibilities Front Desk and Guest Services Welcome guests and clients, delivering a high-quality concierge experience. Oversee lobby operations, including security protocols and global call routing. Logistics and Mail Handling Coordinate all inbound and outbound shipments. Follow both manual and electronic chain-of-custody processes for priority packages. Production and Reprographics Operate Multi-Functional Devices (MFD) for printing, binding (GBC, Velo, Coil), and digital scanning tasks. Keep all equipment in top condition through proactive maintenance and toner management. Office and Facility Upkeep Keep conference rooms, pantries, and common areas ready for use at all times. Manage inventory and ensure supplies remain stocked.
As a Technical Field Specialist at tsmg, you will play a crucial role under the guidance of the Field Operations Manager, closely collaborating with the Operations Lead. This position involves providing direct technical assistance in the development, preparation, execution, and post-processing of field data collection experiments and pilots.You will be the in-field coordinator for these initiatives, actively participating in data collection while overseeing less technical field operators to ensure operations align with the requirements set forth by the Field Operations Manager, Operations Lead, and Client Program Managers and Engineers.This position presents an exciting opportunity to contribute to groundbreaking projects at a leading technology firm.
DigitalOcean is hiring a Senior Technical Account Manager in Seattle. This role acts as the main technical contact for key clients, helping them get the most from DigitalOcean’s cloud services. Role overview The Senior Technical Account Manager works closely with stakeholders at client organizations, providing guidance and technical solutions tailored to their needs. Building strong, long-term relationships is central to this position, with a focus on supporting customer success and satisfaction. What you will do Serve as the primary technical point of contact for major clients Engage with stakeholders to understand their goals and challenges Deliver solutions that help clients take full advantage of DigitalOcean’s cloud infrastructure Foster lasting relationships to support ongoing customer success Impact This position helps empower developers and businesses worldwide by making cloud infrastructure simple and reliable.
Rithum connects brands, suppliers, and retailers through a global commerce network. The platform helps partners grow their businesses, manage operations across different channels, expand product lines, and improve margins. More than 40,000 companies use Rithum to support their business activities on multiple channels. The network handles over $50 billion in annual gross merchandise value, providing commerce, marketing, and delivery solutions that help customers shape the entire consumer shopping experience.
Full-time|On-site|Seattle, Washington, United States
Join Axon, a leader in law enforcement technology, as a Senior Support Operations Specialist. In this role, you will be pivotal in enhancing operational efficiency and providing exceptional support to our customers. Your analytical skills will help us innovate and improve our systems, ensuring our clients receive top-notch service.
