Customer Support Specialist - Remote
InsifyAmsterdam
Remote Full-time
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Experience Level
Entry Level
Your Role as a Customer Support Specialist
Insurance can often be tedious, complicated, and filled with fine print. At Insify, we are changing the game. We are building the most modern business insurer in Europe, tailored specifically for entrepreneurs and freelancers. No fuss, just speed and transparency.
As the new face (and voice) of our customer service, you won’t just be a 'help desk agent.' You will be a true ally to entrepreneurs.
What You Will Do:
You’ll be at the core of our operations. You will engage with passionate entrepreneurs daily who need assistance in protecting their dreams.
Be the Hero: You will respond to inquiries via chat, phone, and email. No scripts here, just genuine conversations.
Contribute to Improvement: If you notice customers repeatedly facing the same issue, you will pinpoint it and collaborate with our developers to enhance our product.
Facilitate Onboarding: You will guide new customers smoothly through the process, ensuring they are insured within two minutes.
Quality First: You won't aim for quick resolutions but rather strive to provide a 'wow experience.'
About Insify
Insify is revolutionizing the insurance industry by offering a transparent, fast, and efficient service tailored for entrepreneurs and freelancers in Europe.
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