Customer Support Specialist

Shift Technology stands at the forefront of the insurance industry with our innovative AI platform. By harnessing the power of generative, agentic, and predictive AI, we revolutionize underwriting, claims processing, and risk management. Our solutions enhance operational efficiency, elevate customer experiences, and deliver measurable business results. Trusted by leading insurers globally, Shift provides robust AI capabilities where they are needed most, ensuring impactful outcomes.Our dynamic culture thrives on innovation, trust, and a commitment to reshaping the insurance landscape through our SaaS platform. We are a diverse team representing over 50 countries, collaboratively building the future of insurance.YOUR ROLEAs an integral member of Shift Technology's Infrastructure team, your responsibilities include:Resolving support tickets efficientlyCompleting project tickets as assignedAdhering to established processesManaging desktop computer compliance with security protocolsOverseeing the badge access systemMaintaining computer inventory and optimizing system performanceFacilitating onboarding and offboarding for new usersAdministering the internal Windows App (Intune) StoreFostering positive relationships with co-workersDeploying new applications using our deployment toolsTaking on additional responsibilities as requiredYOUR TOOLKITWe leverage cutting-edge technologies and encourage our team to explore the latest market innovations. Our primary tools include:Microsoft Azure AD, Intune & Autopilot, Office 365, G Suite, Jira, ConfluenceWindows Endpoints and Windows ServerCisco MerakiBarco ClickSharePatch My PCGlobal Protect by Palo AltoAbsolute SecurityDelinea

As an IT Support Specialist at lemlist, you will play a crucial role in ensuring our technological infrastructure runs smoothly. You will provide technical support, troubleshoot issues, and assist our team in maximizing their productivity through effective technology use.Your expertise will help us maintain a reliable IT environment, enhancing our ability to serve our customers and achieve our business goals. A passion for technology and a commitment to customer service are essential.

Join our dynamic team at Meritis as a Technical Support Specialist (H/F) in Paris! As a vital part of our operations, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met with expertise and professionalism. Your role will involve troubleshooting issues, providing solutions, and enhancing user experience with our products.

Join our dynamic team as a Functional Support Specialist (H/F) at Meritis in Paris. This role offers an exciting opportunity to engage with clients, troubleshoot issues, and provide exceptional support to enhance user experience. If you have a passion for problem-solving and a knack for understanding functional specifications, we want to hear from you!

Join Meritis as an IT Asset Management Support Specialist (H/F) and play a crucial role in overseeing and optimizing our IT asset lifecycle. This is an exciting opportunity for motivated individuals looking to enhance their careers in a dynamic environment.

Join our dynamic team at meritis as a Finance Support Specialist (H/F), where you will play a crucial role in assisting our finance department. This full-time position is ideal for individuals looking to advance their career in finance within a collaborative and innovative environment.

Meritis is hiring a Finance Support Specialist for its Front Office team in Paris. This role plays a key part in supporting daily financial operations and helps maintain the quality of service clients expect. Role overview This position involves close collaboration with several departments to ensure processes run efficiently. The work directly impacts financial outcomes and contributes to client satisfaction. What you will do Support daily financial operations within the Front Office Work with other teams to resolve issues and maintain workflow Help ensure clients receive accurate and timely service Location This role is based in Paris.

indiecampers is seeking a Part-Time Support and Cleaning Specialist for its Paris location. This role helps maintain a clean, organized, and welcoming environment for customers and visitors. Main responsibilities Keep all areas of the facility clean and tidy Organize spaces so that everything is in its proper place Contribute to a positive atmosphere for customers What we look for A proactive approach to daily tasks Strong attention to detail Dedication to maintaining high standards of service

Join our dynamic team at myjobcompany1 as a Commercial Sales Support Specialist (H/F) in Paris! In this pivotal role, you will be the backbone of our sales operations, ensuring seamless communication between clients and our sales team. You will engage in various activities that enhance customer experience and drive sales growth. If you are passionate about customer service and have a knack for sales, this position is perfect for you.

Hello,I hope this message finds you well!My name is Ramya, and I represent Blackapple Solutions Ltd. We currently have an urgent opening for a French Field Support Specialist on a contract basis located in Paris, France. Below, you will find the detailed job description for your review. Please express your interest as soon as possible by sending your updated CV along with the details requested below so that I can forward your application to our client, NIIT. Additionally, feel free to refer any friends or colleagues who might be interested in similar roles.Kindly provide the following information at your earliest convenience:Availability/Notice Period:Current Location:Total Experience:Years of Relevant Experience:Current Salary:Expected Pay Rate:Nationality/Visa:Willingness to work in Paris, France (Yes/No):________________________________________Job Description:Role: French Field Support SpecialistLocation: Paris, FranceJob Type: Contract (3-6 months)Client: NIITResponsibilities:• Deploy packaged applications and patches.• Re-image or deploy OS images on laptops and desktops.• Resolve and troubleshoot various issues within agreed SLAs for incidents or requests.• Change backup tapes on the server according to the scheduled plan.• Utilize Altiris and SCCM for deployment solutions.• Experience with Windows Server 2012 is essential.• Configure mailboxes on Exchange Server 2010.• Set up iPhones and iPads for users to manage company emails using Mobile Iron.• Conduct patching of network ports.• Exhibit excellent customer service skills.• Collaborate effectively as part of a team.• Some travel to other locations, particularly Lille, is expected.• Manage multiple site locations.• Comfortable interacting with senior client management.• Strong understanding of SLAs, especially in high-priority incident environments.• ITIL V3 Foundation certification is preferred but not mandatory.• Proven experience in challenging environments.Best Regards,RamyaJunior IT Recruiter (UK & Europe)Blackapple Solutions Ltd8 Cherry Tree Centre, Market Street, Huddersfield,West Yorkshire, United Kingdom, HD1 2ETContact: +44-2035142336 EXT (917)Web: www.blackapple-solutions.co.uk

Join our dynamic team at Prelude as a Customer Support Specialist. In this pivotal role, you will be at the forefront of our customer interactions, ensuring that every client receives exceptional service and support. Your ability to empathize with customers and solve their issues effectively will be key to your success.Your daily tasks will include responding to customer inquiries via multiple channels, troubleshooting problems, and providing product information. You will collaborate with various departments to enhance the customer experience and contribute to the continuous improvement of our services.

Join our Digital Transformation team at altersolutions, where you will collaborate with a group of agile experts dedicated to guiding our clients through their organizational transformations.In this role, you will be assigned to a leading player in the Investment Banking sector, responsible for supporting critical functions.Your key responsibilities include:Coordinating, organizing, and managing team projects and initiatives;Implementing and facilitating an Agile approach tailored to the unique needs of a team engaged in both support and project functions;Establishing an effective 'follow the sun' support model with international teams;Managing the budget and reporting to ensure clear visibility of resources;Handling incidents and issues to ensure service continuity;Supporting the team in defining project scopes.

Join Deezer, a global music streaming service, as a Lead Workstation & Support Specialist. In this pivotal role, you will oversee the management of workstations while providing exceptional support to our dedicated teams. You will be instrumental in enhancing our IT infrastructure and ensuring a seamless user experience.

About VoodooEstablished in 2013, Voodoo is a leading tech company focused on creating engaging mobile games and applications with the aim of entertaining users globally. With a workforce of 800 employees, Voodoo has achieved an impressive 7 billion downloads and now boasts over 200 million active users. As the third-largest mobile publisher in the world by downloads, trailing only Google and Meta, we pride ourselves on a portfolio that includes hit games like Mob Control and Block Jam, as well as popular applications such as BeReal and Wizz.Our TeamOur Corporate teams are dedicated to enhancing the company’s performance and growth while prioritizing the people at the heart of our operations. As a prominent French tech leader and a globally successful organization, our Corporate teams are consistently seeking innovative methods to boost organizational efficiency and maintain Voodoo's competitive edge in the market. The Corporate function comprises five teams: HR, Talent Acquisition, Legal, M&A, and Finance, collaborating effectively to drive Voodoo’s success.Role OverviewYou will be responsible for handling Level 1 and Level 2 IT tasks, including preparing computers for new hires and resolving software and hardware issues.Your mission is to ensure that IT Services provides an exceptional employee experience in terms of support, deployment, infrastructure, and daily IT operations.You will maintain essential IT systems and operations, encompassing operating systems, security tools, and applications.You will be tasked with tracking and managing hardware and software inventory.You will ensure the functionality of meeting rooms and video conferencing systems.You will update and document existing IT procedures.You will contribute to IT projects and initiatives aimed at continuous improvement.Candidate ProfileYou are enthusiastic about IT and technology, bringing proven experience in a similar capacity or within a fast-paced environment.You have a modern approach to IT management, including familiarity with Cloud services, SaaS, and Google Workspace.You excel in providing outstanding customer service and possess strong communication skills in both English and French.You are adept at identifying recurring issues and exploring opportunities for automation.Experience with AI tools or technologies is an advantage.Technology StackGoogle WorkspaceSlackSaaS Management/Asset Tool/Ticketing

Context:Tessan is an innovative French start-up dedicated to telemedicine, striving to combat medical deserts throughout France. In under five years, we have successfully deployed over 1500 devices, and we are just getting started! Our mission is to ensure that every French citizen has access to a doctor within 15 minutes. As we experience significant growth, we are looking for a part-time Customer Support Specialist (H/F) to strengthen our Support team and enhance the overall customer experience.Responsibilities:Provide technical support to our B2B and B2C clients (pharmacies, patients, health centers, opticians, healthcare professionals, etc.) via phone, email, and chat.Perform remote troubleshooting and maintenance, as well as resolve technical bugs on installed devices.Proactively advise and assist clients by identifying their needs and addressing them effectively.Manage client complaints and monitor the resolution of incident reports.Coordinate directly with the technical team on case follow-ups.Ensure accurate maintenance of the CRM system. Work Schedule: Monday to Saturday (5 days a week)

Join Theodo as a Tech Recruiter!At Theodo, we have been empowering innovative companies since 2009 to design, develop, and deploy ingenious digital products, leveraging cutting-edge technology and Lean approaches.With an exceptional growth trajectory over the past 15 years, our team has expanded to over 700 passionate Theodoers, primarily Software Engineers who are dedicated to technology and continuous improvement. To support our growth, we have structured our organization into specialized entities by technology (Theodo Apps, Theodo Cloud, Theodo Data & AI) and by industry (Fintech, Govtech, Healthtech, Consumer Goods). By 2025, Theodo aims to generate €100M in revenue.Theodo Cloud, our DevSecOps entity, focuses on building cloud infrastructure and cybersecurity solutions.Our mission is to assist scale-ups and large enterprises in addressing their business challenges through technology.We create scalable, resilient, and secure infrastructures for developers and end-users, aiming to turn infrastructure into a growth lever rather than an obstacle.Your Team:You will be part of the Growth Team, Theodo's recruitment team, which strongly believes that Theodo's growth relies on our ability to attract, recruit, and engage the best tech and business talents in the market..As a recruiter at Theodo, you will be a key player in this growth. You will manage the entire recruitment process, from identifying talent to their successful integration into the teams.Your role will involve attracting, assessing, and engaging profiles that align with business needs, company values, and client expectations. You will be responsible for delivering the recruitment plan on time, maintaining a high standard for recruitment quality and candidate experience.Your Future Missions:Your main mission: support the growth of Theodo by identifying and recruiting top talent.

Join our dynamic team at Rexel as a Mobile Tech Lead! In this pivotal role, you will spearhead cutting-edge mobile development projects, ensuring optimal performance and seamless user experiences. Your expertise in mobile technologies will guide our team in creating innovative solutions that meet our clients' needs. Collaborate with cross-functional teams and contribute to the overall growth of our digital landscape.

Join the Digital Heart of Innovative Beauty Group!As an IT Support Technician, you will ensure the seamless performance and security of our IT environment. You will provide daily support to our teams, promote innovation, and guarantee that everything runs smoothly and efficiently.

airapps is seeking a Product Growth Specialist based in Paris. The position centers on expanding the reach of products and enhancing their performance throughout the company’s portfolio. Success in this role relies on a balance of analytical thinking and creative problem-solving to discover new growth opportunities and strengthen customer engagement. Key responsibilities Identify and evaluate potential paths for product growth. Collaborate with cross-functional teams to develop and implement marketing strategies tailored to specific audiences. Study market trends and gather customer feedback to guide product decisions. Contribute to refining the product roadmap, ensuring offerings align with customer needs. Support projects aimed at increasing customer engagement and encouraging product adoption. Collaboration This role works closely with colleagues from product, marketing, and other departments to ensure that strategies are effective and in line with company objectives.