Customer Support Specialist

Join our dynamic team at Docplanner as a Customer Success Partner B2B, where you will play a crucial role in ensuring our clients thrive using our innovative solutions. In this position, you will foster strong relationships with B2B clients, guiding them towards achieving their business objectives while enhancing customer satisfaction. If you are passionate about helping businesses succeed and have a knack for problem-solving, we want to hear from you!

Join MioDottore and be the architect of success for our B2B clients!MioDottore is not just a platform; we are leaders in Health Tech in Italy. With over 450 professionals and the trust of investors like Goldman Sachs, we are redefining the future of healthcare in 13 countries. Our mission? Helping people live longer, healthier lives.We are seeking a Customer Success Partner who can blend genuine empathy with tangible goals: retention, upselling, and shared growth with clients. This individual should not merely respond to requests but anticipate needs and build true strategic partnerships.Your Responsibilities:Account Management: Proactively manage a B2B client portfolio focusing on retention and growth.Strategic Consulting: Analyze needs to propose tailored solutions.Revenue Growth: Identify upselling and cross-selling opportunities to create real value.Customer Advocacy: Gather and analyze customer feedback to guide product evolution.Cross-functional Collaboration: Coordinate with product, marketing, and sales teams to optimize the customer experience.Who We Are Looking For:We seek dynamic, enthusiastic individuals with a growth mindset. Ideally, you possess: B2B Experience: Management of client portfolios in technology or healthcare sectors. Business Acumen: Strong analytical skills and a results-oriented mindset. Soft Skills: Excellent interpersonal and communication skills. Growth-oriented Mindset: You see opportunities where others see challenges. Results-driven: You want to see the concrete impact of your work on metrics.Don't just send your CV! We truly want to get to know you through a cover letter where you share:What has been your greatest

Join docplanner as a Customer Success Specialist in our B2C division, where your passion for enhancing customer experiences will shine. In this role, you will be the guiding force for our users, helping them maximize the value they gain from our platform. You will proactively engage with customers, provide support, and ensure their satisfaction with our services.

Join our dynamic team at docplanner as a Customer Success Specialist, where you will play a key role in enhancing customer satisfaction and driving customer loyalty. In this position, you will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our services.

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, part of the global group Docplanner, stands as the leading platform in Italy connecting patients with healthcare professionals. Our mission is to help people lead longer, healthier lives. Backed by investors like Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals and are on the lookout for new talent to fill the role of Customer Success Specialist GP.Your Role as a Customer Success Specialist GPAs a key point of contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as a dedicated advisor for MioDottore, providing effective support and solutions to clients.Foster client retention: Through targeted interventions, you will boost their satisfaction while minimizing churn risk.Promote the proper use of our products by offering tailored consultations and addressing client needs with customized proposals.Increase business opportunities by identifying client needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to enhance customer satisfaction.Who We Are Looking For:We are seeking dynamic, enthusiastic individuals who are focused on professional growth. Ideally, you possess:Experience in customer success or post-sale rolesA strong customer support orientation, with a passion for caring for clients and satisfaction in solving their problems.Organizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and an interest in the Health Tech sector.Good command of the English language (B2 level).

Join our dynamic team at Docplanner as a Customer Success Specialist focused on AI solutions. In this pivotal role, you will be instrumental in ensuring our clients achieve their desired outcomes through our innovative technology. You will work closely with customers to understand their needs, provide strategic guidance, and drive engagement. Your ability to foster relationships and provide exceptional service will be key to your success.

Join MioDottore as a Customer Success Specialist (AI) and revolutionize healthcare experiences for patients!About UsMioDottore is Italy's premier Health Tech platform, dedicated to connecting patients with healthcare professionals and facilities nationwide. Our mission is simple: Helping people live longer, healthier lives.Since 2015, MioDottore has been a part of the Docplanner Group, the largest global Health Tech network, backed by investors such as Goldman Sachs and operating in 13 countries. With a team of over 450 professionals, we are constantly expanding and seeking new talent for the role of Customer Success Specialist (AI).Your Role as a Customer Success Specialist (AI)In this position, you will focus on clients utilizing MioDottore's AI features, such as Noa Notes, guiding them in the effective adoption of these innovative solutions and ensuring optimal use of AI technologies. Your responsibilities will include:Leading clients in the activation and advanced use of AI features.Providing targeted training and support on Noa Notes, assisting professionals in integrating it into their daily workflows.Monitoring the usage of AI tools and identifying opportunities to enhance user experience.Gathering specific feedback on user experience with AI features and sharing insights with the product team for future development.Who We Are Looking For:We seek dynamic, enthusiastic individuals who are committed to professional growth. Ideally, you possess:Experience in customer success or post-sales roles.A strong customer support orientation, with a passion for helping clients and satisfaction in resolving their issues.Organizational skills to manage multiple goals and deadlines.Familiarity with new technologies and a keen interest in the Health Tech sector.Good command of the English language (B2 level).

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, a part of the global Docplanner group, is Italy's leading platform connecting patients with healthcare professionals. Our mission is to help people live longer, healthier lives. Backed by investors such as Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals. We are currently seeking talented individuals for the role of Customer Success Specialist B2C.Your Role as a Customer Success Specialist B2CAs the primary contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as the representative of MioDottore, providing dedicated consultancy, support, and effective solutions to clients.Enhance customer loyalty: Through targeted interventions, you will increase satisfaction and reduce churn risk.Promote the proper use of our products by offering tailored consulting, addressing client needs with customized proposals.Identify business opportunities by recognizing needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to elevate customer satisfaction.Who We Are Looking For:We seek dynamic, enthusiastic individuals focused on professional growth. Ideally, you possess:Experience in customer success or post-sales rolesStrong dedication to customer support, enjoying taking care of clients and finding satisfaction in solving their problemsOrganizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and a keen interest in the Health Tech sector.Good knowledge of English (B2 level).

The Customer Success Specialist role at miodottore focuses on supporting clients and improving their overall experience. This position is based in Rome and involves direct interaction with customers, answering questions, and guiding them through the company's services. What you will do Assist clients by responding to their inquiries and providing clear guidance on available services Work with different teams to ensure customers receive consistent and effective support Help clients reach their goals by understanding their needs and offering tailored assistance What matters for this role Strong commitment to customer service Ability to empathize and communicate well with clients Comfort working collaboratively across departments This position is registered with targeted placement (L.68/99).

Join our team at Docplanner as a Customer Success Specialist, where you will play a crucial role in ensuring our clients achieve their desired outcomes with our services. You will be the voice of the customer, helping to resolve issues, provide training, and build strong relationships. Your expertise will help us to enhance our offerings and create an exceptional experience for all users.

Join docplanner as a Customer Expansion Specialist, where you will play a pivotal role in enhancing our customer experience and expanding our client base.Your responsibilities will include developing strong relationships with existing customers, identifying opportunities for growth, and implementing strategies to improve customer satisfaction. You will collaborate closely with cross-functional teams to ensure our customers achieve their goals and maximize the value they receive from our services.

The RoleAs a pivotal member of our team, you will report directly to our COO, playing a key role in driving our customer expansion strategy. You’ll not only manage but also coach your team strategically to enhance the customer lifecycle and maximize value.Key ResponsibilitiesIn your capacity as the Sales Upsell Leader, your primary duties will include:Leading and inspiring a team of Customer Expansion Specialists, ensuring exceptional performance and a customer-centric commercial approach.Formulating and executing the Upsell strategy tailored to diverse client segments, streamlining processes, and effectively reducing churn rates.Fostering a consultative sales model, guiding doctors in recognizing the value of our solutions and their potential impact on their practices.Conducting thorough analyses of portfolio data to pinpoint growth opportunities and areas for enhancement.Collaborating closely with Marketing, Customer Success, and Product teams to develop impactful campaigns, initiatives, and materials.Tracking weekly and monthly KPIs to ensure precise forecasting.

Join Docplanner as a B2B Digital Account Manager, where you will be at the forefront of enhancing our clients’ digital presence. You will work closely with businesses to develop tailored solutions that drive growth and improve patient engagement.

MioDottore stands as Italy's premier platform in the Health Tech sector, seamlessly connecting patients with healthcare professionals and facilities nationwide. Our mission? To empower individuals to lead longer and healthier lives.Since 2015, MioDottore has been a proud member of the Docplanner group, the largest global Health Tech network, backed by investors like Goldman Sachs and operating across 13 countries. With a dedicated team of over 450 professionals, we are continuously expanding and seeking new talents to join us as a B2B Digital Account Manager.Your Role as a Digital Account Manager:You will manage a portfolio of high-value B2B clients, focusing on Digital Marketing services, overseeing the Onboarding and Farming phases in collaboration with the Customer Success Manager.As a strategic partner to your clients, you will conduct regular Business Reviews (QBR) and provide advanced performance analyses to optimize their investments.Your goal will be to maximize Customer Lifetime Value and enhance client retention through targeted growth and up-selling strategies.You will translate complex business needs into clear action plans and effective value propositions.Collaboration with the Global Product team will be essential as you provide direct feedback and contribute to the evolution of B2B segment needs.You will serve as a reference point for managing and executing complex strategic projects for large organizations.Actively monitoring the B2B landscape, you will provide insights to management and the sales team to refine our value proposition.We are looking for professionals with a strong results-oriented mindset, proactivity, and ambition to manage complex corporate relationships. The ideal candidate should blend technical operational skills on Google Ads with the ability to translate data into business strategies for clients.Ideally, you possess:Proven experience of at least 2-3 years in Digital Marketing, particularly in optimizing Google Ads, and strategic consulting aimed at the B2B segment.Strong analytical and strategic problem-solving skills.

Join Domino's Pizza, a global leader in the pizza delivery industry, as an Operating Partner / General Manager. In this pivotal role, you will oversee daily operations, drive sales, and ensure exceptional customer service and quality standards. Your leadership will be key in motivating and developing team members while implementing effective strategies to enhance productivity and profitability.If you are a dynamic leader with a passion for the food industry and a commitment to excellence, we want to hear from you!

Doctolib is actively seeking a Field Sales Partner for Enterprise Solutions to join our dynamic team and drive business development in the Lazio region.As a Field Sales Partner, you will collaborate with a team of dedicated professionals, striving to simplify healthcare operations and enhance access for everyone through our innovative solutions!In this role, you will serve as the primary contact between Doctolib and various healthcare facilities (including medical centers, outpatient clinics, and healthcare entrepreneurs), overseeing the entire sales cycle for the services offered by Doctolib.Your responsibilities will include:Prospecting:Identifying new business opportunities by reaching out to medical centers and outpatient facilities via phone, email, and digital channels.Qualifying prospects by pinpointing decision-makers, understanding their needs, priorities, and potential, thus converting leads into quality appointments.Planning effective follow-ups to progress opportunities through the sales funnel consistently.Consultation and Product Demonstration:Conducting meetings to understand the structure of the facility and proposing the most suitable solutions.Delivering tailored Doctolib demonstrations that highlight tangible benefits for both patients and staff, addressing queries and objections effectively.Negotiation and Closure:Crafting and presenting customized commercial proposals, leading negotiations to secure signed agreements.Aligning internal stakeholders within the facility and coordinating a comprehensive handover to the onboarding team for a seamless start.Pipeline Management, Metrics, and Performance:Managing the sales pipeline and activities within our CRM, maintaining data quality and next steps.Monitoring KPIs and results (activities, conversion rates, win rates, sales cycle duration).Throughout the sales process, you will gather feedback from both colleagues and clients, which is vital for sharing best practices and suggestions to enhance the Sales team's efforts, contributing to Doctolib's success in Italy.

Join our team at Docplanner as a Customer Care Specialist, where you will play a crucial role in enhancing customer experiences. You will be responsible for responding to customer inquiries, resolving issues, and ensuring satisfaction with our services. Your passion for helping others and your strong communication skills will make you an integral part of our team.

Join Kiabi, a leading fashion retailer, as a Customer Service Assistant at our Tiburtina location in Rome. We are seeking passionate individuals to enhance our customer experience by providing exceptional service and support.

Are you ready to take the lead in the digital revolution within the healthcare sector?Do you have a passion for selling innovative digital products powered by Artificial Intelligence? If so, this opportunity is perfect for you!Join MioDottore as a Customer Expansion Specialist and be at the forefront of digital transformation in healthcare!In this role, you will serve as the key point of contact for physicians and healthcare professionals, assisting them in enhancing their online visibility and optimizing patient management.Your responsibilities will include:Promoting our flagship AI-based product, designed to support doctors in managing appointments and clinical information.Engaging in upselling, cross-selling, and upgrading digital solutions to existing clients (B2B and B2C).Providing consultancy on advanced marketing tools and management solutions.How you will drive our clients' growth:Offering value-added solutions: you will be a trusted advisor to strategic clients, presenting tools that optimize their operations.Managing negotiations with empathy and expertise: you will handle the entire sales process using phone and video calls for personalized consultations, negotiations, and building valuable relationships.Collaborating with the post-sales team: you will work closely with Key Account Managers to enhance retention and strengthen customer loyalty.You could be our future Customer Expansion Specialist IF:You are a strategic thinker: able to identify upsell and cross-sell opportunities that add value.Consultation is second nature to you: you are passionate about helping clients discover impactful solutions, confidently endorsing a product you believe in.You tackle challenges with determination and teamwork: you embrace obstacles and believe in collaborative efforts as the key to achieving great results.You have sales experience: ideally, you possess at least one year of experience, particularly in upselling activities.