Customer Support Specialist

airappsMunich

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will have:Strong verbal and written communication skills in English and German. Experience in customer service or support roles. A proactive attitude and a passion for problem-solving. Ability to work independently and as part of a team.

About the job

What you will do

Respond to customer inquiries with care and attention
Provide practical solutions to address problems
Strive to make every customer experience straightforward and pleasant

Requirements

Strong communication skills
Interest in helping others
Dedication to delivering a seamless support experience

About airapps

airapps is a leading provider of innovative software solutions based in Munich, Germany. We pride ourselves on our commitment to customer satisfaction and our dedication to delivering high-quality services. Join us in our mission to enhance the user experience through exceptional customer support.

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Customer Enablement & Support Specialist (EMEA)

OptiSigns, Inc.

Full-time|Hybrid|Munich, Bavaria, Germany

Join OptiSigns, a leading digital signage platform experiencing remarkable growth. With over 30,500 customers and an impressive 125% year-over-year growth, our Munich office is pivotal in our EMEA expansion strategy. Be part of our mission to transform business communications through innovative digital displays.Role OverviewAs a Customer Enablement & Support…

Dec 5, 2025

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Partner Enablement Manager, EMEA

AvePoint

Full-time|On-site|Munich, Germany

AvePoint empowers organizations to collaborate confidently by providing cutting-edge solutions for data security, governance, and resilience. Over 25,000 customers globally trust AvePoint to optimize and secure their essential data across platforms like Microsoft, Google, Salesforce, and more. At AvePoint, we champion agility, passion, and teamwork, enabling individuals to excel in their work, take charge of their careers, and create a significant impact. Role Overview We are seeking a dynamic Partner Enablement Manager to enhance the growth and activation of our partner ecosystem throughout EMEA, initially concentrating on the DACH region. This role will be responsible for designing, delivering, and scaling partner enablement programs that facilitate onboarding, activation, certification, and ongoing engagement, ensuring our partners thrive and align with AvePoint’s market strategies.

Mar 4, 2026

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Customer Support Specialist

airapps

Full-time|On-site|Munich

airapps is looking for a Customer Support Specialist based in Munich. This role centers on supporting customers by answering questions and resolving issues, aiming to ensure that each interaction is smooth and positive. The position plays a key part in upholding high levels of customer satisfaction. What you will do Respond to customer inquiries with care and attention Provide practical solutions to address problems Strive to make every customer experience straightforward and pleasant Requirements Strong communication skills Interest in helping others Dedication to delivering a seamless support experience

Apr 27, 2026

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Technical Customer Success Manager for EMEA

AIRS Medical

Full-time|Remote|Remote — Munich, Bavaria, Germany

Job Description OverviewBecome an integral part of the AIRS Medical team as a Technical Customer Success Manager for the EMEA region. In this pivotal position, you will ensure that healthcare clients effectively integrate and leverage the full capabilities of SwiftMR, our cutting-edge cloud-based MRI reconstruction software. Your responsibilities will include collaborating directly with healthcare providers for the setup and configuration of SwiftMR, establishing connections with MRI systems and PACS, and troubleshooting any technical challenges that arise. As a key member of our customer success team, your technical knowledge and customer-centric approach will be essential in guaranteeing seamless installations, resolving issues, and providing a positive experience with SwiftMR from initiation through ongoing support.AIRS Medical has earned accolades such as the Frost & Sullivan Technology Innovation Leadership Awards in 2023 and 2024, as well as recognition for winning the Facebook AI Research and NYU Langone Health fastMRI Challenges in 2019 and 2020. These honors reflect our commitment to leading advancements in deep learning and medical imaging AI. As we expand our footprint across the U.S., Europe, and beyond, AIRS Medical remains dedicated to pioneering AI and robotics innovations that improve patient care, empower healthcare professionals, and transform diagnostic efficiency.For more details about our company, visit https://airsmed.com/ or our LinkedIn page.

Jan 29, 2026

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Customer Success Manager - Scale (EMEA) (F/M/D)

NavVis GmbH

Full-time|Hybrid|Munich Hybrid (NavVis GmbH)

NavVis is on the lookout for a dynamic and driven Customer Success Manager to join our Scale team in the EMEA region. Your primary responsibility will be to ensure our customers achieve maximum value from our products, driving customer satisfaction and retention. You will work closely with customers to understand their needs, provide tailored solutions, and facilitate their success in utilizing our cutting-edge technology.

Mar 30, 2026

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IT Support Specialist at Helsing | Munich

Helsing

Full-time|On-site|Munich

Who We AreHelsing is a pioneering defense AI company committed to safeguarding democracies. Our mission is to achieve technological leadership, enabling open societies to make autonomous decisions and uphold their ethical standards.We recognize our unique responsibility as democracies to carefully navigate the development and deployment of advanced technologies like AI, and we take this duty seriously.Our team consists of dedicated engineers, AI experts, and customer-focused program managers. We are on the lookout for mission-driven individuals to join our European teams and apply their talents to tackle the most intricate and significant challenges. We foster a culture of openness and transparency, encouraging healthy discussions about the use of technology in defense, its advantages, and its ethical considerations.

Feb 19, 2026

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GTM Enablement Manager - Empower Growth at Wemolo

wemolo

Full-time|On-site|Munich

Wemolo is looking for a GTM Enablement Manager in Munich. This role centers on supporting go-to-market strategies and helping teams perform at their best. The position involves working closely with colleagues from various departments to strengthen sales processes and improve how teams engage with customers. Role overview The GTM Enablement Manager will focus on creating and rolling out training programs, tools, and resources that support sales and customer-facing teams. Collaboration with cross-functional groups is key to ensure these initiatives align with business goals and drive growth. What you will do Develop and implement training programs for sales and customer engagement teams Build and maintain tools and resources to support go-to-market activities Work with teams across the company to ensure alignment and effective execution Location This position is based in Munich.

Apr 29, 2026

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German-Speaking Customer Care Specialist in Streaming | Relocate to Greece

Mercier Consultancy MD

Full-time|Remote|Remote — Munich, Bavaria, Germany

Mercier Consultancy MD is excited to announce an opportunity for a German-Speaking Customer Care Specialist in the dynamic Streaming industry! This position provides a unique chance to work in Greece, inclusive of a fully paid relocation package. If you have a passion for entertainment and delivering outstanding customer support, this role is tailored for you!Key ResponsibilitiesDeliver exceptional customer service in German, addressing inquiries about streaming services via phone, email, and live chat.Guide customers through account management, subscription queries, and resolve technical issues promptly.Work collaboratively with internal teams to ensure swift issue resolution and enhance service quality.Accurately document customer interactions and feedback in our CRM system.Identify and recommend improvements to elevate the customer experience based on insights gathered.Stay informed about the latest trends in the streaming industry to provide customers with up-to-date information.

Jan 31, 2026

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Head of Client Engineering EMEA

Vention

Full-time|On-site|Munich

Vention seeks a Head of Client Engineering for EMEA, based in Munich. This leader guides the regional client engineering team and influences how technical solutions reach clients throughout EMEA. Key responsibilities Lead and mentor the client engineering team across the EMEA region. Oversee the development and rollout of engineering solutions tailored for clients. Maintain high standards in service delivery and support strong customer satisfaction. Collaborate with teams across the business to translate client requirements into engineering plans. Location This position is based in Munich.

Apr 22, 2026

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Director of Client Engineering for EMEA Region

Vention Inc.

Full-time|On-site|Munich

Role overview Vention Inc. seeks a Director of Client Engineering for the EMEA region, based in Munich. This position leads a team focused on delivering engineering solutions to clients throughout Europe, the Middle East, and Africa. The role centers on managing both people and projects to meet the needs of a diverse client base. What you will do Oversee project delivery and ensure all work meets quality standards Guide, support, and encourage collaboration within the engineering team Lead strategic initiatives to improve client satisfaction and operational efficiency Who succeeds in this role Leaders with experience in engineering project management Individuals who foster teamwork and consistently deliver high-quality client solutions Professionals who spot and act on opportunities to improve processes and results

Apr 22, 2026

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Head of Partner Network, EMEA

Xometry Europe

Full-time|On-site|Munich/Germany

Xometry (NASDAQ: XMTR) is at the forefront of innovation, connecting visionary thinkers with manufacturers capable of transforming ideas into reality. Our digital marketplace empowers manufacturers with the essential tools to expand their operations while providing Fortune 1000 clients seamless access to global manufacturing capabilities.We are searching for a dynamic and strategically-minded Head of Partner Network, EMEA to spearhead the growth and scaling of our manufacturing partner ecosystem across the EMEA region (including Mainland Europe, the UK, and Turkey). This pivotal role focuses on reinforcing and broadening our supply chain in EMEA, ensuring the success of our partners, and facilitating the fulfillment of customer orders for diverse local and international demands. You will take charge of partner acquisition, onboarding, and performance management, establishing and maintaining a robust, high-performing network. As a member of the International Partner Network leadership team, your influence will extend beyond EMEA, fostering collaboration with network leaders in China and India.

Mar 20, 2026

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Channel Marketing Manager, EMEA

AvePoint

Full-time|On-site|Munich, Germany

Channel Marketing Manager, EMEABased in MunichRole OverviewThe Channel Marketing Manager, EMEA will be instrumental in enhancing and broadening our channel partner ecosystem throughout the region. This role involves planning, executing, and optimizing comprehensive multi-touch marketing campaigns aimed at partner recruitment, cross-selling, and upselling. It necessitates close collaboration with channel teams across EMEA and alignment with US and ANZ counterparts to ensure the successful implementation of globally aligned and regionally pertinent channel initiatives.This position is highly cross-functional, requiring interaction with Channel Sales Leaders, Partner Managers, Channel Marketing, Channel Product Marketing, Learning & Development, and Digital Marketing teams. The ideal candidate will possess robust campaign development skills combined with a foundational knowledge of product marketing, contributing to the creation of impactful campaign assets.What Will You Be Doing?Campaign Strategy & Planning (30% Workload)Design and implement marketing campaigns for partner recruitment, cross-sells, and upsells across the EMEA region.Ensure campaign strategies align with global channel priorities while maintaining consistency with teams in the US and ANZ.Localize and enable global campaigns: Adapt high-level messaging and product go-to-market (GTM) strategies into partner-ready initiatives. Collaborate with regional marketing and partner sales teams to ensure relevance across key global markets.Partner Segmentation & Targeting: Identify relevant campaigns and assets for different partner categories (e.g., VARs, SIs, MSPs) or specific tiers, ensuring a highly targeted and valuable approach.Content and Asset Strategy: Determine the necessary campaign materials (e.g., co-branded landing pages, email templates, social media kits, solution briefs, demo videos) required for partners to execute successful campaigns.Campaign Development & Orchestration (45% Workload)Manage the complete campaign development process including messaging, asset planning, content creation, and selection of channel mix (email, web, social, partner portals, events, etc.).Collaborate closely with Channel Product Marketing to develop essential campaign assets such as datasheets, guides, landing pages, outreach, and curated content tailored for partner audiences. Assemble comprehensive campaign-in-a-box kits that include all necessary materials to support partners in their execution efforts.

Apr 3, 2026

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Account Executive - SMB EMEA

Wordsmith

Full-time|Remote|Remote EU - Amsterdam / Munich / Barcelona

Role Overview Wordsmith is hiring an Account Executive focused on small and mid-sized legal teams across EMEA. This remote position is open to candidates based in Amsterdam, Munich, or Barcelona. Wordsmith builds AI solutions that help in-house legal teams manage contract reviews, policy approvals, and internal requests more efficiently. The company is backed by Index Ventures and is growing its presence in cities such as London and New York. What You Will Do Manage a high volume of inbound and outbound sales opportunities Quickly qualify leads and focus on the most promising prospects Run discovery calls and product demos that highlight value Close deals within sales cycles typically lasting 2 to 6 weeks Consistently meet or exceed revenue and activity targets Keep your pipeline organized and follow up diligently on all opportunities Use CRM tools to handle a large number of deals efficiently What We’re Looking For 1 to 3 years of SaaS sales experience, or a strong-performing SDR ready to step up History of hitting targets in a demanding sales setting Skilled at qualifying leads and knowing when to move forward or step back Clear, confident communicator Organized and disciplined in managing a sales pipeline Energetic and resilient, able to handle volume without sacrificing quality

Apr 13, 2026

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Product Support Specialist – R&D Product Support

Brainlab AG

Full-time|On-site|Munich

Role Overview Brainlab AG is looking for a Product Support Specialist focused on R&D Product Support in Munich. This position centers on supporting clients and internal teams to help them get the most out of Brainlab's medical technology solutions. What You Will Do Assist clients and colleagues with product-related questions and technical issues Troubleshoot problems to keep systems running smoothly Share user feedback with product development teams to improve future releases Help enhance the overall user experience with Brainlab's technology Location This role is based in Munich.

Apr 14, 2026

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EMEA Channel Marketing Manager (Contract)

GoPro, Inc.

Contract|Remote|Munich

***This is a contractor position and will be managed through a third-party Managed Service Provider. Please note, this is not a full-time employment opportunity at GoPro.***Location: Remote in Germany - This position can be performed from anywhere within Germany.The RoleGoPro is on the lookout for an exceptional candidate to join our EMEA Channel Marketing team. In this role, you will oversee designated accounts and play a vital role in the development and execution of data-driven projects and initiatives. You will collaborate closely with various teams including Sales, Sales Operations, Training, Creative, Product, Operations, Media, and Marketing to enhance the retail business priorities and elevate the GoPro consumer experience both in-store and online. Your contributions will be crucial in partnering with the EMEA Sales team and creative services to implement GoPro’s retail strategies.The ideal candidate will possess experience in account management, daily administrative responsibilities, creating presentations, data collection and summarization, leading and managing projects, and will be comfortable collaborating with cross-functional teams.This is a Maternity Leave Cover position for a duration of 1 year. Please submit your CV in English.What You Will DoManage retail accounts and collaborate with GoPro stakeholders for EMEA-wide channel programs.Ensure regular communication by keeping Sales, Channel, and POP teams informed about all account initiatives and programs.Collect customer data and consumer insights to develop and consolidate sales strategy programs with cross-functional teams.Oversee MDF budgets and assess ROI of programs to prioritize initiatives effectively.Project manage multiple programs of varying complexity within defined budgets to adapt to a fast-paced, dynamic marketing environment in a competitive industry.Assist in managing the marketing calendar, customer communications, presentation development, campaign management, and coordination of in-person and virtual events, trade shows, and roundtables.

Mar 2, 2026

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Senior Manager, Trade Compliance - EMEA

Santen Pharmaceutical Co., Ltd.

Full-time|On-site|Munich

The Senior Manager, Trade Compliance - EMEA will play a pivotal role in overseeing and enhancing trade operations across the EMEA region. This position is essential for ensuring product availability, minimizing revenue loss, and aligning with corporate goals while adhering to relevant laws and regulations. The selected candidate will develop and manage effective trade-monitoring and supply-optimization frameworks, uphold compliance with internal policies, and serve as a crucial link among supply chain, commercial teams, and regional stakeholders. Utilizing advanced analytics, governance, and collaborative efforts, this role will foster transparency, mitigate risks, and drive ongoing improvements throughout the supply network.Key ResponsibilitiesAnalyze and enhance trade flows across EMEA, detecting parallel trade, grey-channel movements, and potential diversion risks through dashboards, analytics, and KPIs.Develop and refine trade-monitoring systems, establishing metrics, alerts, investigation protocols, and corrective action processes.Oversee the Supply Management Optimization (SMO) process, ensuring monthly sales allocations are maintained by country, product, and customer.Address blocked sales and allocation exceptions through data validation, root-cause analysis, and close collaboration with supply chain and market teams.Manage parallel import (PI) notifications, ensuring adherence to standardized processes, governance, audit trails, and compliance with EU legislation.Act as a central liaison between supply chain, finance, legal, compliance, and other stakeholders to ensure the effective execution of supply optimization strategies.Collaborate with commercial and market teams to provide insights on channel dynamics and trade risks, supporting product launches, pricing, and packaging decisions.Aggregate SMO, PI, and supply-chain KPIs into comprehensive dashboards and executive reports, delivering critical insights to senior leadership.Lead continuous improvement initiatives by leveraging digital tools, advanced analytics, and process optimization to enhance cost-efficiency, mitigate risks, and improve transparency.

Mar 3, 2026

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Account Executive - Mid-Market EMEA

Wordsmith

Full-time|Remote|Remote EU - Amsterdam / Munich / Barcelona

About Wordsmith Wordsmith builds an AI command center for in-house legal teams. The platform automates intake, Q&A, contract reviews, and research, helping legal professionals work more efficiently. Backed by Index Ventures and leaders in law and AI, Wordsmith is expanding quickly in London, New York, and other markets. Role Overview The Account Executive - Mid-Market EMEA will drive new business across in-house legal teams throughout the EU. This is a fully remote position, with a focus on Amsterdam, Munich, and Barcelona. The role covers the full sales cycle: from building a pipeline to closing deals and maintaining strong client relationships. Success depends on working closely with SDRs, Marketing, and Product teams, and adapting to shifting priorities as the company grows. Key Responsibilities Build and close a pipeline of mid-market sales opportunities Lead discovery sessions and product demos that address customer challenges Consistently meet or exceed revenue and pipeline targets Develop strong relationships with Legal Ops leaders, General Counsel, and Heads of Legal Work with Product and Marketing to refine messaging and improve conversion rates Maintain accurate pipeline management and forecasting using CRM tools What We Look For At least 3 years of SaaS sales experience, ideally in the mid-market segment Track record of meeting quotas and closing deals, with an average contract value near $50K Expertise in discovery, product demonstrations, and value-based sales approaches Experience selling into complex organizations and engaging senior stakeholders Strong ownership mindset and accountability for results Highly organized, reliable, and an effective communicator Location This is a remote role open to candidates based in the EU, with a focus on Amsterdam, Munich, or Barcelona.

Apr 13, 2026

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German Back-end Gaming Support Specialist - Relocation to Sofia

Mercier Consultancy

Full-time|On-site|Munich, Bavaria, Germany

Join Mercier Consultancy as a German Back-end Gaming Support Specialist in Sofia, Bulgaria, with fully covered relocation expenses. In this pivotal role, you will provide expert back-end support to German-speaking gamers, ensuring a smooth gaming experience while upholding our high service standards.If you are passionate about gaming, possess advanced technical skills, and are dedicated to exceptional customer service, this position offers an outstanding opportunity for you to showcase your talents!Key ResponsibilitiesProvide comprehensive back-end technical support to German-speaking clients through various communication mediums.Diagnose and resolve complex technical challenges impacting gaming performance and user accounts.Collaborate with development teams to troubleshoot bugs and implement enhancements.Maintain precise documentation of all support interactions.Monitor system performance and identify any irregularities.Stay informed about the latest gaming products, features, and industry developments.

Apr 3, 2026

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Product Support Specialist – Snke Theater R&D

Brainlab AG

Full-time|On-site|Munich

Role overview The Product Support Specialist for the Snke Theater R&D team at Brainlab AG in Munich plays a key part in assisting clients who rely on advanced medical technology products. This position centers on providing support and training to users, ensuring they can use these solutions effectively in their daily work. By handling client inquiries and guiding users through product features, the role has a direct effect on the quality of support provided. Consistent, knowledgeable assistance helps clients deliver better patient care by making the most of reliable technology. What you will do Support clients with questions or issues related to medical technology products Train users to operate and understand Brainlab solutions Contribute to the overall quality of support and the reliability of technology in clinical settings

Apr 22, 2026

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Support Analyst at Hawk | Munich

Hawk

Full-time|On-site|Munich

Join our dynamic team at Hawk as a Support Analyst. In this role, you will be the first point of contact for our clients, providing exceptional support and solutions. You will collaborate with cross-functional teams to enhance customer satisfaction and ensure seamless operations.

Mar 23, 2026

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Customer Support Specialist

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About airapps

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