Customer Support Specialist

Catalyx is actively looking for a dedicated Customer Service Supply Chain Specialist to become an integral part of our team at our client site in Dublin for an initial contract period of 12 months.About Us:Catalyx is a leading expert in optimizing operational processes, with a presence in both North America and Europe. Our company specializes in automating and enhancing R&D, production, packaging, and delivery processes on a global scale, utilizing an advanced mix of products, technologies, and lifecycle services.We pride ourselves on being a reliable partner for delivering top-notch lifecycle services to regulated and high-risk markets. With our unwavering commitment to innovation and excellence, we collaborate with life sciences and other highly regulated organizations to help them improve efficiency and achieve success. As part of this mission, we are continually developing our on-site teams to support the enhancement of customer operations.Key Responsibilities:Coordinate and oversee the sales order entry processes, including orders, acknowledgments, invoicing, and credits.Address queries from customers and the sales team promptly and effectively.Provide timely support to the commercial team with responses to inquiries.Develop a thorough understanding of products and processes to facilitate quick and accurate responses to customer questions.Participate in regular business reviews, conference calls, and face-to-face meetings based on defined customer portfolios.Collaborate with distribution to ensure accuracy in schedule adherence.Work with manufacturing to maintain schedule accuracy.Engage with commercial, manufacturing finance, and Financial Shared Services to ensure accurate material and customer master setups.Maintain precise customer forecast information to support all planning activities.Organize and maintain accurate customer files for all orders and business reviews.Prepare weekly and monthly metrics as directed by site management in a timely manner.Ensure full compliance with all regulatory requirements.Adhere to Quality and EHS policies and procedures at all times.Perform other duties as assigned by your manager.Qualifications:A diploma or degree in business or a technical field, preferably in Supply Chain Management.Prior experience in a customer service role within the pharmaceutical and supply chain sectors.In-depth knowledge of logistics supply chain management models and the ability to effectively manage interactions with freight forwarders.Understanding of forecasting and supply and demand supply chain models.Excellent communication and interpersonal skills are essential.

Catalyx is excited to announce an opportunity for a Customer Service Supply Chain Specialist to join our dynamic team on-site in Dublin. This role is offered on an initial contract basis for 12 months.About Us:Catalyx is a leader in optimizing operational processes, with a robust presence across North America and Europe. Our expertise lies in automating and enhancing R&D, production, packaging, and delivery processes globally, utilizing a sophisticated array of products, technologies, and lifecycle services.We pride ourselves on being a trusted partner, delivering exceptional lifecycle services to high-risk and regulated markets. Our unwavering dedication to innovation and excellence drives us to collaborate with life science and other highly regulated organizations, empowering them to boost efficiency and achieve success. We are committed to continuously developing our on-site teams to advance customer operations.Key Responsibilities:Coordinate and oversee the sales order entry process, including orders, acknowledgments, invoicing, credits, and more.Respond promptly to inquiries from customers and the sales team.Assist the commercial team by providing timely responses to inquiries.Familiarize yourself with our products and processes to ensure swift resolutions to customer queries.Participate in regular business reviews, conference calls, and face-to-face meetings based on defined customer portfolios.Collaborate with distribution to ensure accuracy in schedule adherence.Work closely with manufacturing to maintain schedule accuracy.Engage with commercial, manufacturing finance, and financial shared services to ensure accurate material and customer master setups.Maintain precision in customer forecast information to support planning activities.Organize and maintain accurate customer files for orders and business reviews.Prepare weekly/monthly metrics as directed by site management.Ensure compliance with all regulatory requirements.Adhere to Quality and EHS policies and procedures at all times.Perform any other duties as assigned by your manager.Qualifications:A third-level diploma or degree in business or a technical field, ideally in Supply Chain Management.Prior experience in a customer service role within a pharmaceutical and supply chain environment.Comprehensive knowledge of logistics supply chain management models and the ability to effectively interact with freight forwarders.Understanding of forecasting and supply and demand supply chain models.Excellent communication and interpersonal skills.

Join our dynamic team at Catalyx as a Supply Chain Customer Service Team Lead, located at our customer site in Dublin. This pivotal role will involve leading our dedicated Customer Service Team, ensuring top-notch service delivery while engaging closely with our clients.About Catalyx:Catalyx is a leading machine vision and automation company committed to integrating cutting-edge technology with skilled personnel to assist global manufacturers and logistics firms in achieving superior quality and efficiency. With over thirty years of experience, our team has been transforming operational processes across highly regulated industries through innovative technology applications and expert support. Our presence spans 9 global offices, comprising over 550 professionals and successfully completed 3,000 projects to date. Discover how we continue to redefine possibilities at www.catalyx.ai.We pride ourselves on being a trusted partner in offering world-class lifecycle services tailored for regulated and high-risk sectors. Our relentless pursuit of innovation and excellence empowers life science and other highly regulated organizations to enhance their operational efficiency and achieve success. We are dedicated to developing our on-site teams to further advance customer operations.Key Responsibilities:Lead and manage the Catalyx Customer Service Team on-site, fostering a performance-oriented environment.Engage in one-on-one interactions to monitor and enhance employee performance.Oversee daily operations and coordination of Customer Service Coordinators.Act as the primary escalation point for any issues arising within the Customer Service Team.Coordinate and maintain the sales order processing functions, including orders, acknowledgments, invoicing, and credits.Respond to customer and sales team inquiries promptly and effectively.Support the commercial team with timely responses to their inquiries.Develop familiarity with products and processes to facilitate swift responses to customer inquiries.Participate in regular business reviews and meetings, both virtual and in-person, related to defined customer portfolios.Collaborate with distribution to ensure adherence to schedules.Work with manufacturing teams to ensure timely schedule adherence.Coordinate with commercial, manufacturing finance, and financial shared services to ensure accuracy in material and customer master setups.

Catalyx is on the lookout for a dynamic and experienced Supply Chain Customer Service Team Lead to be a part of our dedicated team at our Dublin customer site.About Us:At Catalyx, we are a pioneering machine vision and automation company committed to integrating innovative technology and skilled personnel to assist global manufacturers and logistics firms in achieving unparalleled quality and efficiency. With over thirty years of experience, our team has excelled in optimizing operational processes across various highly regulated sectors. Our global presence encompasses 9 offices with over 550 professionals and 3,000 projects successfully executed. We are dedicated to solving complex process challenges and consistently push the boundaries of what is possible. For more details, visit www.catalyx.ai.As a trusted partner for high-risk and regulated markets, we are devoted to delivering exceptional lifecycle services. Our commitment to continuous innovation enables us to empower life science and other regulated organizations to enhance their operational efficiency and drive success. To support this mission, we are focused on enhancing our on-site teams to advance customer operations effectively.

Anduril Industries is a leading defense technology firm dedicated to revolutionizing military capabilities for the U.S. and allied forces through state-of-the-art technology. By integrating the innovative approaches and business models of the 21st century's most forward-thinking companies into the defense sector, Anduril is transforming the way military systems are conceived, constructed, and marketed. Our suite of systems operates on Lattice OS, an AI-enhanced platform that converts vast data streams into a real-time, 3D command and control interface. As global strategic competition intensifies, Anduril is committed to delivering cutting-edge autonomy, artificial intelligence, computer vision, sensor fusion, and networking technologies to defense applications in record time.About The Team:The Voyager team at Anduril Industries is a specialized engineering and design group with extensive expertise in creating innovative computing and communications solutions tailored for the network edge. This team excels at merging enterprise networking capabilities from top global IT providers with custom hardware and software platforms that meet rigorous environmental specifications.We are currently in search of an Operations & Supply Chain Associate to become a vital part of our Production team in Dublin. This position demands a comprehensive knowledge of logistics, the ability to collaborate across various teams, meticulous attention to detail, adaptability in ambiguous situations, and a strong desire to rapidly acquire new knowledge.

Role Overview Primark is looking for a Domain Architect focused on Supply Chain to help shape the company's technology direction. This role centers on designing and refining systems that support supply chain operations, with a strong emphasis on efficiency and scalability. What You Will Do Work closely with teams across the business to develop solutions that improve supply chain processes. Apply expertise in both supply chain management and architectural design to support operational goals. Contribute to the evolution of Primark's technology landscape, aiming for reliable and scalable performance. Location This position is based in Dublin.

Join AbbVie as an Associate Director of Supply Chain Brand, where you will play a pivotal role in driving our supply chain strategies to meet the dynamic demands of our business. You will collaborate with cross-functional teams to ensure the seamless flow of products and services while maintaining the highest standards of quality and efficiency. Your leadership will be crucial in optimizing our supply chain operations and achieving our business objectives.

Temporary Full-Time IT Business Analyst - Supply ChainJoin BWG Foods at our Head Office in Dublin, where you will play a pivotal role in enhancing our supply chain operations. Reporting directly to the Supply Chain Systems Application Manager, you will be instrumental in identifying and documenting business requirements to facilitate the procurement and implementation of effective solutions and processes. Key Responsibilities:Analyze existing supply chain processes to identify improvement opportunities that enhance efficiency and productivity.Collaborate within a multi-disciplinary team to develop user-friendly and effective applications.Gather user requirements through meetings and workshops.Manage projects for the procurement and implementation of specified solutions, including the development of test plans, scripts, and training documentation.Assist in user training and oversee user testing.Provide regular updates to stakeholders through meetings and progress reports.Ensure project timelines align with business priorities.

Cytokinetics is at the forefront of cardiovascular biopharmaceutical innovation, dedicated to the discovery and development of groundbreaking muscle activators and inhibitors aimed at addressing life-altering diseases related to compromised cardiac muscle performance. We are committed to advancing our expertise in muscle biology and mechanics, creating small molecule drug candidates designed to enhance myocardial muscle function and contractility.We are excited to announce an opening for a Senior Manager, Supply Chain and Technical Project Management within our Global Supply Chain & Technical Operations department.This pivotal role will drive the advancement of Cytokinetics' expanding portfolio of drug candidates and technology programs. The Senior Manager will ensure that project deliverables are achieved on time, within budget, and meet our high-quality standards by coordinating cross-functional teams.Reporting to the Director of Portfolio Management within Global Supply Chain & Technical Operations, this position will be responsible for developing and managing timelines, and deliverables that support the technical development, validation, and commercialization of drug substances, formulated drug products, and packaging, utilizing both internal resources and an external network of providers.

AbbVie Inc. seeks a Global Supply Planner based in Dublin. This position manages the flow of products across multiple countries, ensuring that supply aligns with business needs through detailed planning and coordination. Key responsibilities Create supply plans that support company objectives and meet global demand. Maintain the right balance between inventory and production capacity to keep products available when needed. Use demand forecasts to anticipate requirements and reduce the risk of supply interruptions. This role focuses on supporting international operations by keeping products moving efficiently and reliably to markets worldwide.

Join our dynamic team as a German Customer Support Specialist, where you'll play a vital role in assisting HubSpot customers through various channels including phone, chat, and web. As a trusted advisor, you'll resolve product-related inquiries and provide proactive, human-centered support, leveraging your creative problem-solving skills to help customers maximize their use of HubSpot tools and drive their business growth. Our inclusive and collaborative environment promotes continuous learning and feedback for all team members.

Are you passionate about providing exceptional customer service? Join our team as a Customer Service Representative in Dublin! You will play a crucial role in ensuring customer satisfaction and loyalty by handling inquiries and resolving issues effectively.Your primary responsibilities will include responding to customer queries, processing orders, and providing product information. You will be the first point of contact for our clients, and your ability to communicate clearly and empathetically will be vital.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) brings to our dynamic workplace every day. We firmly believe that everyone deserves an equitable opportunity for success and value the unique experiences that transcend conventional job qualifications. If you find yourself to be a close fit for this position, we encourage you to apply even if you don't meet every single requirement. Interested in discovering more about life at Klaviyo? Visit klaviyo.com/careers to learn more about how we empower creators to take control of their own journeys.Dublin, Ireland (Hybrid: 3 days per week in office)The role:As a Customer Support Specialist, known as a Product Expert at Klaviyo, you will play an integral role in our future success. Our expanding team in Dublin has quickly established itself as a vibrant hub for our EMEA operations. We are deeply committed to the success of our customers and strive to provide outstanding support with exceptional product knowledge and communication skills, consistently exceeding customer expectations. We are seeking Dutch-fluent Product Experts who are enthusiastic about assisting our EMEA customers as they grow their businesses using Klaviyo.Your Impact:Acquire a thorough understanding of the Klaviyo platform.Deliver high-quality product support for Klaviyo customers, collaborating with them to effectively resolve issues through email and live chat.Provide thoughtful communication to address inquiries from both technical and non-technical users while supporting a broad spectrum of technologies.Diagnose software issues and address escalated customer complaints using established processes.Offer guidance on non-technical queries related to marketing, sales, and e-commerce setup.Engage thoughtfully and effectively with all Klaviyo customers.Document troubleshooting processes and solutions.

Join the exciting team at Mercier Consultancy Group as a Swedish Speaking Customer Service Representative, specializing in Subscription-Based Services. This role offers the unique opportunity to work remotely while being based in the picturesque landscapes of Greece. Ideal candidates will be passionate about providing exceptional customer service and eager to contribute to a dynamic and lively team.Key ResponsibilitiesHandle inquiries related to subscription services via phone, email, and chat in Swedish.Communicate subscription plans, pricing, and benefits effectively to customers.Assist customers with subscription management, including upgrades, downgrades, and cancellations.Ensure a high level of customer satisfaction by resolving issues and inquiries efficiently.Document all customer interactions in the CRM system for accurate record-keeping.Work collaboratively with internal teams to enhance customer experience and optimize processes.Stay updated on company products and industry trends to provide the best support.

Airbnb’s Homes Supply team focuses on growing and maintaining a diverse, high-quality portfolio of home listings. The team aims to meet guest expectations for value, variety, and authentic experiences, while supporting hosts and driving growth strategies that align with Airbnb’s mission and local community needs. Role overview The EMEA Supply Acquisition Lead shapes and drives the host acquisition strategy across EMEA markets from Airbnb’s Dublin office. This position leads a team of acquisition specialists, works closely with regional leaders and cross-functional partners, and ensures the company meets ambitious growth targets for new active listings. The role requires hands-on leadership to coordinate initiatives and maximize the impact of every acquisition channel, including in-house teams, vendors, and both paid and organic marketing. This position does not offer relocation assistance. What you will do Develop and own the acquisition strategy for each EMEA market, working closely with the Regional Director, Territory Managers, and other partners to align with regional and market goals. Implement the strategy across all acquisition channels, ensuring consistent execution whether through internal teams, external vendors, paid campaigns, or organic efforts. Lead and manage a team of 5–6 full-time acquisition specialists based in key EMEA countries, setting clear targets and providing coaching and development. Impact This role focuses on accelerating acquisition initiatives and expanding Airbnb’s supply footprint across EMEA. Success depends on effective leadership, strong collaboration, and the ability to deliver measurable growth in new active listings.

Join our dynamic team at Toast as a Senior Bilingual Customer Care Specialist, where your proficiency in both English and French will be invaluable in providing exceptional customer support. You will engage with diverse clients, addressing their inquiries and ensuring a seamless experience with our platform. Your expertise will help foster strong relationships with our users, enhancing their overall satisfaction and loyalty.

Catalyx is seeking a committed Distribution Specialist to oversee warehousing operations at our client site in Dublin for an initial contract duration of 12 months. In this role, you will undertake a variety of tasks such as receiving goods, sampling, handling materials, picking, shipping, and managing inventory within the customer’s distribution center.About Us:Catalyx is a leading machine vision and automation company that merges technology with human expertise, enabling global manufacturers and logistics firms to reach unprecedented levels of quality and efficiency. With over three decades of experience, the visionaries behind Catalyx have continually enhanced operational processes in highly regulated industries by developing innovative technological solutions and providing expert support. With nine offices worldwide and a workforce of over 550, we have successfully completed more than 3,000 projects, equipping us to address unique process challenges on a large scale and maintain our pioneering spirit. For further information, please visit www.catalyx.ai. At Catalyx, we are dedicated to delivering exceptional lifecycle services to regulated and high-risk sectors. Our unwavering commitment to innovation and excellence empowers life science and other highly regulated organizations to improve efficiency and achieve success. We continually invest in the development of our on-site teams to enhance customer operations.Key Responsibilities:Perform routine administrative and physical tasks associated with shipping, receiving, storing, and distributing customer products/inventory utilizing the SAP EBS system.Input product movement and handling data into a computerized inventory system, ensuring accurate documentation of distribution activities.Execute routine transactions in both internal and external computer systems as part of the distribution operations.Strictly follow SOPs and cGMPs.Prepare and dispatch products from the customer’s distribution center.Prepare and reject products within the customer’s warehouse when necessary.Inform relevant departments upon receipt, sampling, shipment, or processing of items as required.Inspect incoming and outgoing shipments, products, or samples to confirm compliance with specifications, verify documentation, and report deviations to the FSP Manager.Assist in batch record documentation for primary and secondary packaging operations.Support production investigations as necessary.

Join Version 1 as a Principal SCM Solution Architect and take the lead in transforming supply chain management solutions for our clients. In this pivotal role, you will leverage your expertise to design and implement innovative supply chain solutions that enhance operational efficiency and drive business growth.

Join our dynamic team at Mindlance as a Customer Service Representative in Dublin! We are seeking an enthusiastic and dedicated individual who excels in communication and problem-solving. As a key member of our customer service team, you will engage with clients to provide exceptional support and ensure their needs are met promptly and effectively.Your responsibilities will include addressing customer inquiries, managing complaints, and providing product information. You will play a vital role in enhancing customer satisfaction and loyalty.