Customer Support Specialist

Devexperts is looking for an Application Support Engineer - Level 1 based in Sofia. This entry-level role centers on providing technical support for customers using the company’s applications. Role overview The position involves working directly with clients to resolve issues and answer questions. Timely troubleshooting and clear communication help ensure cu…

Join Experian as an Application Technology Support Analyst and be a vital part of our dynamic team in Sofia. In this role, you will leverage your technical expertise to provide exceptional support for our applications, ensuring optimal performance and user satisfaction. Collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality.

Role overview constructorknowledg is looking for an Application Security Engineer to join the team remotely from Sofia, Bulgaria. The role centers on protecting web applications and helping the team build secure software from the ground up. What you will do Test web applications to uncover vulnerabilities and highlight security risks. Oversee the Software Bill of Materials (SBOM), giving the team better insight and control over software components. Support secure practices throughout the Software Development Life Cycle (SDLC). Work to lower risks within the software supply chain. Location This position is remote, but requires residency in Sofia, Bulgaria.

Join our dynamic Information Security Team at Devexperts as an Application Security Engineer. In this pivotal role, you will collaborate with software development teams, product owners, and other stakeholders to establish, implement, and uphold rigorous security practices throughout the software development lifecycle (SDLC).Your primary responsibilities will include identifying and mitigating security vulnerabilities across applications, systems, and APIs. You will ensure that secure coding practices are followed and assist in maintaining compliance with key security standards such as OWASP Top 10, NIST, and ISO/IEC 27001.This position is critical in enhancing our organization's security posture, advocating for security best practices, and safeguarding the integrity of our software applications.Key Responsibilities:Conduct regular security assessments of applications, including code reviews, static/dynamic analysis, and penetration testing.Collaborate with development teams to design and integrate security controls into the SDLC.Lead efforts to identify and remediate security vulnerabilities in applications, APIs, and third-party services.Provide technical guidance on secure coding practices, threat modeling, and vulnerability management.Enforce security best practices for secure coding, API security, and encryption across application architectures.Stay updated on the latest security threats, vulnerabilities, and trends to proactively mitigate risks.Develop and maintain automated security testing tools and processes for continuous security integration within CI/CD pipelines.Support risk assessments and threat modeling for new and existing applications, prioritizing remediation efforts.Participate in incident response activities related to application security, bringing expertise to investigate and resolve security breaches.Create and deliver security training to developers, fostering a culture of security awareness within teams.Assist in tracking and verifying the resolution of identified vulnerabilities.Ensure compliance with internal security standards and external regulatory requirements (e.g., GDPR, PCI-DSS, HIPAA).Work collaboratively with cross-functional teams, including DevOps and security operations, to ensure a unified approach to application security.

Location: Sofia OfficeCompany: LivePerson Inc. About LivePerson LivePerson Inc. (NASDAQ: LPSN) helps leading brands connect with consumers through its Conversational Cloud platform. Companies such as HSBC, Chipotle, and Virgin Media use LivePerson to facilitate millions of interactions every month. The platform supports nearly a billion conversational exchanges monthly, using extensive datasets and advanced safety features to improve customer experience with Conversational AI. Role Overview The Senior Support Engineer serves as a technical expert for customers in the EMEA region. This role focuses on resolving complex technical issues, mentoring teammates, and acting as a bridge between customers and internal product teams. What You Will Do Address advanced technical concerns from customers across the EMEA region. Diagnose and resolve complex problems for global clients, aiming for high customer satisfaction. Take ownership of escalated support cases and resolve advanced technical challenges. Develop subject matter expertise in specific technical areas or platform features, and work with product developers to improve support tools and troubleshooting methods. Act as the main support liaison between customers, Product Management, Engineering/R&D, and other business units. Share customer feedback with development and service teams to address recurring issues. Mentor and train team members to handle technical escalations, reducing the need for further escalation. Analyze pain points and recurring issues, and help refine processes and requirements for better support tools and solutions. Lead or contribute to internal projects within the Support organization.

Join Entain as a Senior Application Security Analyst and play a pivotal role in safeguarding our software applications. You will lead the charge in identifying vulnerabilities, developing secure coding practices, and implementing robust security solutions. Collaborate with cross-functional teams to enhance our security posture and ensure compliance with industry standards.

Yotpo is at the forefront of transforming trust and loyalty in the eCommerce landscape. Leveraging AI-driven Reviews and Loyalty solutions, we empower brands to convert casual browsers into dedicated customers and advocates. With trusted integrations across the eCommerce ecosystem and a robust network of over 30,000 global brands, Yotpo delivers unparalleled omnichannel experiences that enhance conversion rates, foster customer relationships, and drive sustainable growth.Our mission is to help brands cultivate lifelong customer loyalty through innovative reviews and loyalty solutions.We operate globally, with teams in the US, Canada, UK, Israel, Bulgaria, and Australia, and we are continually expanding. Our primary focus is to provide the best technology available in the industry.Excited to learn more? Check out our latest brand video.If this sounds appealing to you, keep reading—we are on the lookout for top talent!About the RoleAs a Tier 2 Technical Support Engineer, you will be an integral part of our global support team. Your responsibilities will include addressing complex technical challenges, serving as a pivotal escalation point for the support team, and collaborating closely with Product and R&D teams to identify root causes and develop effective long-term solutions.This position extends beyond merely resolving tickets; we seek an individual who demonstrates strong ownership, sound judgment, and the capability to bring clarity to complex situations. You will help identify systemic issues, enhance support operations, and contribute to the broader team’s growth through knowledge sharing, mentorship, and cross-functional collaboration.

Become a vital part of our vibrant team dedicated to delivering exceptional technical support to our corporate clients and end users via chat. In this role, you will efficiently resolve inquiries while adhering to our high standards of service, ensuring customer satisfaction is always at the forefront of your efforts.Your key responsibilities include:Responding promptly and professionally to customer queries through chat.Identifying and troubleshooting technical issues effectively.Guiding users with clear, step-by-step solutions.Escalating unresolved issues to the appropriate teams as needed.Keeping accurate records of customer interactions.Striving for excellence in customer satisfaction.

Join our dedicated team at GoDaddy, where we empower our customers to turn their ideas into reality. As a Technical Support Specialist I, you will be at the forefront of providing exceptional support to our customers, assisting them with technical inquiries and ensuring a smooth experience with our services. Your role will involve troubleshooting issues, providing solutions, and enhancing customer satisfaction through effective communication and technical knowledge.

Yotpo is at the forefront of transforming trust and loyalty in the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into loyal customers and advocates. With robust integrations across the eCommerce ecosystem and the confidence of over 30,000 global brands, Yotpo provides unparalleled omnichannel experiences that not only enhance conversion rates but also fortify customer relationships, leading to sustainable growth.Job Overview: As a Finance Applications Implementer, you will be instrumental in the deployment, customization, and ongoing maintenance of finance-related software applications. This role demands a unique combination of financial acumen, technical skills, and project management expertise to ensure that our financial systems align with organizational needs and integrate flawlessly with existing workflows.Your primary responsibilities will include understanding planning and forecasting scenarios, simplifying existing models and FP&A data, and implementing processes and client data within our organizational environment.What You’ll Do:Application Deployment and Configuration:Lead the implementation and enhancement of finance applications, ensuring timely and effective deployment.Configure applications to address the unique needs of the organization.Collaborate with stakeholders to gather and analyze requirements.System Integration:Facilitate seamless integration of finance applications with other business systems.Partner with IT and other departments to design and implement integration solutions.Customization and Development:Tailor finance applications to improve functionality and meet business demands.Create custom reports, dashboards, and workflows.Testing and Quality Assurance:Conduct comprehensive testing to ensure applications operate as expected.Identify and resolve any issues or bugs.Validate and maintain data models while enhancing data quality.User Training and Support:Deliver training and support to end-users on finance applications.Develop user guides and training documentation.Project Management:Oversee implementation projects, including planning, execution, and evaluation.

If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!

Join our dynamic team as a Junior Mobile Application Developer at Accedia! We are on the lookout for a passionate individual who is eager to learn, excels in collaborative settings, and is motivated to grow while sharing knowledge.What to Expect:Engage in a nurturing environment supporting international clients.Diverse projects across various domains and technologies, encompassing the entire software development lifecycle — from developing new features to enhancing existing ones, troubleshooting, participating in testing, and preparing documentation.Collaborate with developers of varying experience levels, analyze technical requirements, propose architectural and design solutions, estimate efforts, and plan tasks effectively.Maintain open communication regarding tasks, requirements, issues, and questions with your team and our clients.Embrace learning opportunities for new technologies through knowledge-sharing initiatives, such as internal training sessions, and aim for professional certifications.

Tide is looking for a Member Support Professional Associate based in Bulgaria. This entry-level position centers on delivering customer service to Tide members. Role overview This role puts you in direct contact with members, serving as their first point of support. Expect to handle a range of inquiries, offer guidance on Tide’s services, and help resolve issues as they arise. What you will do Respond to member questions and concerns Provide clear information about Tide’s products and services Work to resolve problems and ensure members have a smooth experience Requirements Strong communication skills Ability to solve problems and assist members effectively

Join the dynamic team at Louis Dreyfus Company as an Insurance Support Officer. In this pivotal role, you will be the backbone of our insurance operations, ensuring that all processes run smoothly and efficiently. You will work closely with various departments to manage insurance policies, claims, and compliance issues, providing essential support to our global operations.The ideal candidate will have a keen eye for detail and a proactive approach to problem-solving. You will be responsible for maintaining accurate records, assisting with policy renewals, and liaising with insurance providers to ensure optimal coverage for the company.

Speechify seeks an iOS Core Product Software Engineer to join the team in Sofia, Bulgaria. This position centers on building and refining iOS app features that help users engage with text in new ways. Collaboration is a key part of the role, with regular work alongside designers, product managers, and fellow engineers to shape and improve the product experience. What you will do Develop and enhance features for Speechify’s core iOS applications Partner with design, product, and engineering teams to deliver polished user experiences Improve app performance and overall usability Requirements Background in iOS mobile development Keen attention to detail Interest in creating technology that changes how people read and interact with text This role is based in Sofia, Bulgaria.

Role Overview Tide is hiring a Bilingual Customer Support Associate to assist French-speaking customers from Bulgaria. This role centers on delivering responsive, thoughtful service and resolving customer questions across multiple channels. What You Will Do Respond to customer inquiries in French through chat, email, or phone Troubleshoot issues and guide customers toward solutions Support customer satisfaction by handling requests promptly and professionally About the Team Join a group focused on clear communication and practical solutions. Every interaction aims to make the customer experience smoother and more reliable.

As part of our ongoing expansion, we are eager to enhance our relationships with technology professionals by maintaining an open channel for future opportunities and upcoming projects. This is a talent pool opportunity in Bulgaria, where we are currently welcoming spontaneous applications to establish a robust pipeline of skilled QA Engineers for when relevant positions become available.We continuously seek to engage with talented QA Engineers interested in joining our team for potential future roles.Our QA engineers employ the best QA/QAOps practices. We collaborate within multicultural, distributed teams, working alongside developers, business analysts, and product stakeholders in an agile (Scrum/Kanban) environment.Technologies We Work With:While the specific projects and technology stacks may vary, you could work with a range of technologies:Backend technologies -- C#, Java, and APIsFrontend -- React, Angular, and other frameworksMobile -- web and nativeTypical Responsibilities Include:Designing and implementing a comprehensive test strategy,Developing and maintaining effective testing practices,Sharing and promoting knowledge and best practices across the team.

Role Overview At bunq, the Senior Experience Support Guide helps shape how users experience support. This role focuses on delivering quick, reliable, and thoughtful assistance, always aiming for real solutions rather than short-term fixes. By combining empathy with efficiency, the guide builds genuine trust with users. The position also involves improving support processes, making smart use of AI, and helping the team perform at its best. Main Responsibilities Deliver support that meets high standards for both speed and quality of resolution. Investigate issues thoroughly, looking for root causes and implementing lasting solutions. Continuously improve support operations by streamlining workflows and refining escalation paths, including the use of automation where it makes sense. Apply AI tools and analyze data to increase efficiency and anticipate user needs. Coach and mentor junior team members, sharing knowledge and raising overall team performance. Communicate complex topics in clear, reassuring language that matches bunq’s tone. Ensure every interaction demonstrates empathy, personal responsibility, and a strong commitment to excellent service. Location This position is based in Sofia, Bulgaria.

Join Ubisoft as a Level Designer and play a vital role in crafting engaging game experiences. In this full-time position, you'll collaborate with artists, programmers, and designers to create immersive levels that captivate players. Your creativity and expertise will help shape the storytelling and gameplay mechanics that define our titles.