Customer Support Specialist

SUMMARYAxxys Technologies is seeking a dedicated Client Support Specialist to join our technical services team. This role is essential in delivering outstanding client support, where you will be the first point of contact for client inquiries and technical issues. The successful candidate will focus on efficiently resolving support requests, prioritizing the…

Join our dynamic team as an Application and Deployment Support Specialist at Mindlance. In this role, you will be responsible for providing exceptional support for application deployment processes, ensuring seamless integration and functionality for our clients. You will play a critical role in troubleshooting and resolving deployment issues, collaborating closely with both technical and non-technical teams to ensure successful application launches.

Join Our Dynamic Team!At DSI Systems, we leverage over 40 years of expertise in sales enablement and tailored business solutions, delivering exceptional value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to make a meaningful impact in the realms of sales and customer service. Our vibrant and rewarding work environment provides ample opportunities for personal and professional growth.Position OverviewThe Retail Support Specialist (RSS) plays a vital role in providing hands-on, frontline support to AT&T customers within bustling national retail settings. In this position, you will engage directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-volume scenarios. Success in this role hinges on strong communication skills, emotional resilience, comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail environment. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers in national retail locations.Address inquiries regarding billing, account updates, plan adjustments, device assistance, and service issues.Troubleshoot wireless devices, resolve network problems, and ensure feature functionality.Thrive in high-volume retail environments, maintaining focus and service quality during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party partners.Act as the primary AT&T representative for retail partners, leading in-store support for escalated issues.Proactively collaborate with store leadership to resolve customer concerns, enhancing partnership alignment and delivering a superior customer experience.Work Environment & Schedule ExpectationsThis position is conducted in a retail setting, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility in scheduling is essential, including availability on evenings, weekends, and holidays as needed.Comfort in busy, customer-facing environments with frequent interactions and problem-solving responsibilities is a must.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all customer interactions and maintain accurate records.Adhere to company policies, compliance standards, and privacy regulations.Meet or surpass performance metrics including quality, efficiency, and customer satisfaction rates.Execute and uphold approved planograms for mobile devices and signage.

Join our dynamic team as an Internal IT Support Specialist at Toyota Tsusho Systems, where you will play a pivotal role in enhancing our internal IT operations. In this hybrid position, you will be tasked with providing daily operational support while also engaging in the design, development, and maintenance of internal business applications and AI-driven automation solutions.Your responsibilities will include:Supporting daily IT operations including PC setup, network management, and user assistance.Developing applications using the Microsoft Power Platform, specifically Power Apps and Power Automate.Creating AI agents and automating workflows to streamline internal processes.This position is essential for ensuring our Internal IT department operates effectively and serves as a strategic partner in digital transformation initiatives for various stakeholders.

Join Sonsoft Inc. as an EIB Support Specialist where you will play a critical role in ensuring the seamless integration of our systems. This position involves troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our enterprise integration solutions. You will have the opportunity to work with the latest technologies and contribute to our innovative projects.

Join our dynamic team at Sonsoft Inc. as a Production Support Specialist, where you will play a vital role in ensuring the seamless operation of our production systems. Your responsibilities will include troubleshooting issues, monitoring system performance, and collaborating with cross-functional teams to enhance system efficiency. If you thrive in a fast-paced environment and are passionate about technology, we invite you to apply!

Join our dynamic team at stemxpert1 as a Lead Application Developer/Tester/Support Specialist. In this pivotal role, you will leverage your expertise in Granite, Telcordia, and Tirks technologies to drive innovative application development, testing, and support solutions. Collaborate with cross-functional teams to ensure high-quality deliverables and enhance user experiences.

About SmithRx SmithRx is a venture-backed health technology company working to improve the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that combines technology, cost-saving tools, and customer service to support hundreds of thousands of members nationwide. Collaboration and a mission-driven approach shape the culture at SmithRx. The company is committed to transforming healthcare in the U.S. and operates by a clear set of values: Do the right thing, even when it’s difficult. See challenges as opportunities. Build connections and support colleagues. Role Overview The Multichannel Member Support Specialist provides customer service to SmithRx members through phone, chat, and email. This role requires managing several member interactions at once and ensuring members receive accurate and helpful support with their pharmacy benefits. Locations Lehi, UT Plano, TX

Join Sonsoft Inc., a leading provider of innovative technology solutions, as a Production and Environmental Support Specialist. In this role, you will be integral to ensuring optimal production processes and environmental compliance. We are looking for motivated individuals who are eager to contribute to our dynamic team and help drive our mission forward.

Join our team as a Pega Application Support Specialist in Plano, TX. This is a full-time, permanent position where you will play a crucial role in ensuring the smooth operation of Pega applications and support processes.Key Responsibilities:Provide production support for Pega applications.Perform troubleshooting in PRPC Pega, J2EE, and Oracle applications.Handle various production support roles, specifically as a BPM Pega Developer.Engage in performance testing, environment management, and incident/problem management.

Join BCforward, a leading staffing and consulting firm, as an Environmental Support Specialist. In this role, you will be responsible for providing crucial support to our environmental initiatives, ensuring compliance with regulations and promoting sustainability practices throughout the organization.

The Solutions Specialist plays a pivotal role in delivering specialized support for a range of technologies and solutions. This position is essential for addressing escalated issues not resolved efficiently by the front-line Managed Services Support Specialist teams.The Solutions Specialist is involved in six primary domains:Virtualization/Data CenterCloud/MessagingNetworkingVoice/CollaborationSecurityApplications/WorkspacesWhile a Solutions Specialist typically specializes in one domain, they may provide support across other categories as needed. Collaboration on high-priority or complex issues that span multiple categories is common, and Solutions Specialists may seek guidance from Solutions Experts to facilitate effective resolutions.Key Responsibilities:Collaborate with the Operations team to identify issues requiring escalated support in specific technology categories, prioritize them, and provide initial research estimates to the Operations group and Account Management.Conduct thorough research on escalated requests and create detailed action plans for resolution, including alternative solutions, rollback plans, testing criteria, timelines, and impact assessments.Document root causes of escalated issues for knowledge-sharing across support teams, enhancing the speed of future issue resolution.Update tickets and notes in accordance with operational guidelines to maintain effective communication with team members and client stakeholders.Utilize partner support options to address client system issues promptly, especially for high-priority service tickets.Stay informed on industry developments and partner updates relevant to the primary support category to enhance service delivery.Adhere to all standards and guidelines provided by management.

About Us: At SmithRx, we are an innovative and fast-growing health-tech company on a mission to transform the Pharmacy Benefit Management (PBM) landscape. Our advanced drug acquisition platform leverages cutting-edge technology and cost-saving tools, combined with unparalleled customer service to deliver outstanding value to our clients. Since our inception in 2016, we have successfully onboarded hundreds of thousands of members, proving our solution resonates across the nation. We take pride in our collaborative and mission-driven culture that motivates our team to perform at their best. We are committed to revolutionizing the U.S. healthcare system, guided by values such as: Integrity: Our purpose drives our actions, fostering honesty and ethical leadership. Courage: We tackle challenges with resilience, embracing the unknown while advocating for our clients. Collaboration: Our success hinges on our partnerships and the commitment of our team; we thrive together. Role Overview: As an Account Specialist, you'll play a vital role in ensuring the post-sale success and satisfaction of our customers. You will leverage your industry and product expertise to build effective relationships with operational leadership, articulating the value of our services in alignment with their business objectives. Your proactive approach will help identify risks to client satisfaction and collaborate across teams to implement solutions. Your journey with clients begins at the implementation kick-off, where you will support the creation and maintenance of their success plans.

Join our dynamic team as a Tier II Technical Support Engineer, where your primary role will involve delivering exceptional technical support to both internal teams and external clients. You will be responsible for managing escalations and providing innovative technical solutions, while fostering effective communication with customers, sales personnel, management, and fellow support engineers. As a subject matter expert, you will also document technical solutions proactively and develop engaging training materials to share your expertise.

SmithRx is a health-tech company focused on improving the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that aims to lower costs and deliver strong service to clients across the United States. The company values integrity, enthusiasm for challenges, and supporting colleagues, all within a collaborative and mission-driven culture. Role overview The Bilingual Member Support Specialist (Spanish) joins the Member Support Team to help members navigate their pharmacy benefits. This position is based in Lehi, UT or Plano, TX. Fluency in Spanish and experience in a contact center environment are essential. What you will do Handle inbound and outbound calls with members, healthcare providers, and pharmacies in both English and Spanish. Follow up on member questions, resolve issues, document each interaction, and route complex inquiries to the right department. Offer clear educational support to members about their pharmacy benefits. Work toward resolving member concerns on the first call whenever possible. Requirements Fluency in both Spanish and English. Customer service experience in a contact center setting.

Client Director - Hybrid Position in Plano, TX Join Ziosk, where we empower restaurants to prioritize what truly matters: the guest experience! Have you ever used a tablet to settle your bill at a restaurant? We were the pioneers of the pay-at-the-table concept and are on a mission to revolutionize the restaurant industry. Our successful strategy has been to continually adapt and grow to meet the needs of our clients, including industry leaders like Olive Garden, Texas Roadhouse, and Chili’s. We offer a comprehensive array of solutions—from hardware to software, cloud-based services, and AI-driven products—all aimed at enhancing the guest experience and boosting our clients' profitability. What makes us successful? Our talented team! Daily, they innovate and develop bold solutions, establishing Ziosk as the premier pay-at-the-table provider in the sector. A seat at our table awaits you! As the Client Director, you will spearhead our customer success strategy, managing the entire post-sale lifecycle, which includes client engagement, retention, and account growth. This leadership role is crucial in driving client satisfaction, retention rates, and revenue expansion across our enterprise portfolio. Main Responsibilities: Develop and implement customer success and account management strategies. Build and lead a high-performing team of client-facing professionals. Establish and maintain strong relationships with key clients to ensure satisfaction and long-term value. Engage with key stakeholders across client organizations (e.g., IT, Operations, Marketing, Finance, Executive Leadership) to tailor Ziosk’s value proposition to align with their priorities and drive adoption and growth. Act as the executive sponsor and strategic advisor, aligning business objectives with solutions that yield measurable outcomes and long-term growth. Collaborate with Sales and Product teams to support renewals, expansions, and customer feedback initiatives. Monitor and enhance KPIs such as retention, growth, and customer health. Strategic Account Management & Growth Responsibilities: Craft and execute long-term, client-specific account strategies aligned with client goals and company growth targets. Demonstrated capability to drive upsell and cross-sell opportunities by engaging multiple functions within the enterprise.

Join Raising Cane's as an IT Support Representative I, where you will be an essential part of our dedicated team, providing top-notch technical support to our employees. This role involves troubleshooting various IT issues, ensuring our systems run smoothly, and maintaining operational efficiency.

We are seeking a dedicated and detail-oriented Production Support Lead to join our dynamic team at Sonsoft Inc. In this role, you will be responsible for overseeing production support activities, ensuring seamless operations, and enhancing system performance. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and provide high-quality support to our end-users.

Technical Support AnalystProcom Services is actively seeking a skilled Technical Support Analyst for a contract position in Plano, TX. This role is pivotal in providing exceptional support to our extensive licensed customer base through various communication channels.Job OverviewAs a Tier-I Support Engineer within the Security System Protection Solutions Division, you will play a crucial role in diagnosing and resolving technical issues, ensuring customer satisfaction at all times.Contract DurationThe assignment is expected to last for a minimum of 6 months.Note: We regret to inform that we cannot consider candidates holding H1B Visas or those represented by third-party agencies.