Customer Support Technician

Responsibilities:Lead the customer service team to achieve departmental goals.Supervise and manage schedules, assigning daily and weekly tasks to the support team.Monitor the adherence to work schedules and shifts of supervisors.Report voluntary resignations within the team.Notify about terminations that require severance pay.Request and oversee administrative warnings for team members, gathering evidence and defining necessary commitments.Approve requests for additional tools for team members.Conduct one-on-one meetings to identify improvement areas and provide feedback to supervisors.Manage and track the fulfillment of KPIs and OKRs.Evaluate the performance of the entire support team.Request new positions for the department (internal promotions, replacements, or new hires).Conduct final interviews for support candidates.Confirm the pipeline and the leader responsible for new hires.Approve vacation requests through the Runa system, considering peak seasons and established guidelines.Authorize contracts for indefinite employment of support team members.Email HR about any exceptions regarding former employees' email usage.Notify HR about changes in work location.Communicate changes in variable compensation metrics, goals, and rules for agents and team leaders to HR.

We are seeking a dedicated Customer Service Representative to join our team in Curitiba, State of Paraná. This professional will provide exceptional support to our clients through various communication channels, addressing inquiries, fulfilling requests, and ensuring a positive experience. The role emphasizes high-quality service, adherence to established procedures, and a commitment to customer satisfaction.Main Responsibilities:• Provide assistance through official communication channels.• Support users with inquiries regarding navigation, registration, payments, and functionalities.• Document information and adhere to operational protocols.• Strive for excellence in customer experience.

Join our dynamic team at Continental as a Safety Technician, where you'll play a vital role in ensuring workplace safety and compliance. In this position, you will conduct safety audits, implement safety protocols, and collaborate with various departments to promote a culture of safety. Your expertise will help us maintain a safe and healthy work environment for all employees.

Segula Technologies is looking for a Test Technician with a focus on bus systems in Curitiba. This position centers on testing and validating bus technologies to support quality and safety goals. Role overview The Test Technician works hands-on with bus systems, carrying out thorough tests and validation procedures. The main objective is to confirm that all technologies meet required industry standards for safety and performance. Key responsibilities Conduct detailed testing of bus systems and components Validate that products comply with safety and quality standards Document test results and report findings to relevant teams Impact This role directly supports Segula Technologies' commitment to reliable and high-quality transport solutions. The Test Technician plays a key part in ensuring that bus technologies are safe and ready for use.

Join Segula Technologies as an IT Support Specialist focused on engine calibration software. In this full-time position, you will play a crucial role in providing technical support and troubleshooting for our innovative software solutions. We are looking for a motivated individual who is passionate about technology and eager to contribute to our dynamic team.

Join our dynamic team at docplanner as a Customer Success Team Manager, where you will lead a passionate group dedicated to enhancing customer satisfaction and retention. In this role, you will develop and implement strategies to foster customer relationships, ensuring a seamless experience from onboarding to ongoing support. You will collaborate with various departments to address customer needs and drive continuous improvement.

Made by people who transform education All positions at Arco are eligible for People with Disabilities. Your Challenges:Act as a strategic partner to schools, serving as the primary reference for discussing vision, opportunities, and solutions.Monitor the complete customer loyalty cycle, ensuring satisfaction and results.Independently manage contract renewals and expansions.Identify and pursue new business opportunities (cross-sell and upsell) based on the school's needs.Support schools in adopting Arco's solutions, focusing on generating value and strengthening relationships.Serve as the integrated view point of the customer journey with Arco, monitoring satisfaction levels in pedagogical solutions and service.Act as the final escalation point to resolve critical relationship or service demands.Collaborate with internal teams, ensuring alignment between pedagogical, commercial, and operational fronts.

Join us at Docplanner as a Jovem Aprendiz in our Customer Success team, where you will have the opportunity to develop your skills in a dynamic and supportive environment. You will be actively involved in helping our customers achieve their goals and enhancing their experience with our services.

Skydropx is looking for a Senior Customer Engagement Analyst in Curitiba. This position centers on improving how customers interact with our services and shaping strategies that support stronger engagement. Role overview The Senior Customer Engagement Analyst examines customer interactions to uncover trends and opportunities. Findings from this analysis inform new approaches to customer experience and help guide the direction of engagement initiatives. What you will do Analyze customer data and interactions to identify patterns and areas for improvement Develop actionable insights to support customer satisfaction and loyalty Work closely with teams across the company to implement engagement strategies Help ensure our customer engagement efforts continue to meet and exceed expectations Requirements Strong analytical skills and experience working with customer data Ability to collaborate with cross-functional teams Experience in customer engagement or related fields

Join Bosch Group as a Technical Support Specialist in our Remanufacturing Projects. This role offers an exciting opportunity to contribute to innovative projects in a dynamic environment. You will be responsible for providing technical assistance and support to our team, ensuring high-quality standards and effective problem resolution.

Are you passionate about customer satisfaction and eager to drive customer success in a dynamic role? Join Docplanner as a Customer Success Analyst specializing in 360 Media solutions! In this position, you will work closely with clients to ensure they receive the maximum value from our innovative platforms. Your role will involve onboarding new customers, providing ongoing support, and strategizing for their continued success.

Join Docplanner as a Customer Success Onboarding Specialist and play a vital role in ensuring our clients have a seamless experience as they integrate our platform into their operations. You will be the first point of contact for new customers, guiding them through the onboarding process and providing them with the resources they need to succeed.Your role will involve collaborating closely with clients to understand their specific needs and challenges, providing them with tailored support, and ensuring they are fully equipped to utilize our platform effectively. You will also work with our internal teams to communicate customer feedback and improve our onboarding process.

Join our dynamic team at docplanner as a Sales Coordinator in Curitiba! In this pivotal role, you will oversee sales operations, drive customer engagement, and enhance our overall sales strategy. We are looking for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

About the Role Accor is hiring a Hotel Receptionist - Tournant Position in Curitiba. This front desk role is central to guest satisfaction, as the receptionist serves as the first point of contact for visitors. Main Responsibilities Manage guest reservations and check-ins Welcome guests warmly on arrival Assist with questions and requests during each stay Maintain a friendly, professional atmosphere in the lobby What Success Looks Like Receptionists at Accor help create a positive first impression and ensure guests enjoy a smooth, memorable experience from arrival to departure.

Join our dynamic team at Accor as a Nocturnal Receptionist where you will be the first point of contact for our guests during the night shift. You will be responsible for providing exceptional customer service, managing reservations, and ensuring the safety and security of the premises. If you are a night owl who enjoys working in a fast-paced environment, we want to hear from you!

Join a global community dedicated to enhancing and elevating the experiences of the world's most prestigious luxury brands! CXG, a leading customer experience agency serving premium and luxury brands, is seeking Customer Experience Evaluators who are existing customers of luxury brands.As a Freelance Luxury Brand Evaluator, you will have the opportunity to conduct multiple evaluations each month and provide valuable feedback through surveys. Your assignments will vary widely across our luxury clients and industries, including high-quality fashion and jewelry, cosmetics, luxury watches, automobiles, and much more. Evaluations may include visiting stores, returning purchases, shopping online, or booking appointments with retail locations.Please Note: Candidates should not have previously worked for luxury retail brands to maintain the integrity and objectivity of evaluations.Your feedback can influence brand strategies and significantly shape the luxury market, making this a unique opportunity to make a meaningful impact.Responsibilities:Conduct discreet evaluations of your favorite luxury brands in-store, online, or in both settings.Provide objective feedback based on your experiences.Select assignments that align with your profile and interests.Complete surveys after each evaluation.Meet all project objectives and special requirements of the luxury brands we represent.How to Apply:To become an evaluator with us, follow these simple steps:Register at live.cxg.com and receive an email with your credentials.Log in to our platform and share more about yourself. Once completed, our team will verify your profile and reach out to you.Check the 'welcome package' and pass the General Certification.You are now ready! You can apply for missions that interest you.About CXG:CXG is a global customer experience agency serving premium and luxury brands. With 12 offices worldwide, we can operate in 70 countries. Our team consists of over 220 customer experience specialists and a network of more than 80,000 evaluators globally. Learn more about our work at www.cxg.com.Enjoy the flexibility of working through our mobile app, where you can search and apply for missions, complete certifications, submit surveys, and much more, all while on the go.Contact us for more information!

We are seeking a talented and motivated CX Project Manager with a strong background in Genesys Cloud to join our dynamic team. In this role, you will lead customer experience projects, ensuring successful implementation and optimization of our clients' cloud solutions. Your expertise will directly contribute to enhancing client satisfaction and business outcomes.Key responsibilities include managing project timelines, collaborating with cross-functional teams, and utilizing your technical knowledge to provide innovative solutions. If you are passionate about customer experience and have a proven track record in project management, we would love to hear from you!

Join Accor as a Hospitality Host, where you will play a crucial role in delivering exceptional guest experiences. You will be responsible for warmly welcoming guests, providing information about our services, and ensuring a memorable stay. Your interpersonal skills and passion for hospitality will shine in this dynamic environment.