Customer Technical Support Specialist

Location: AustinCompany: DeepL GmbH About DeepL DeepL builds AI-powered language tools trusted by over 200,000 business clients and millions of users in 228 countries. Since 2017, under CEO Jaroslaw “Jarek” Kutylowski, the company has grown to more than 1,000 employees and is backed by investors including Benchmark, IVP, and Index Ventures. DeepL’s platform offers human-like translations, advanced writing tools, and real-time voice translation, all designed with security and intelligence in mind. Our Culture Teams at DeepL work at the intersection of AI and real-world impact. Employees often highlight the positive atmosphere, shaped by values like trust, curiosity, and care. The company supports growth, innovation, and well-being, aiming to make communication easier and more connected for millions. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Senior Premium Customer Support Specialist The Senior Premium Customer Support Specialist provides high-level support to Premium and Enterprise customers around the world. This role handles complex issues, manages escalations with confidence, and works closely with internal teams to deliver effective solutions. The position blends technical troubleshooting with direct client interaction, focusing on improving the customer experience at every step.

Join our dynamic team at bcforward3 as a Customer Support Specialist where you'll be the first point of contact for our valued customers. Your role will involve addressing inquiries, resolving issues, and providing top-notch service to ensure customer satisfaction. If you are passionate about helping others and have excellent communication skills, we want to hear from you!

About SwapAt Swap, we are pioneering the future of commerce through our innovative AI-driven platform. We connect backend operations seamlessly with a cutting-edge storefront experience, empowering brands to sell products globally.Our platform is designed for brands that aspire to sell anything, anywhere. Swap centralizes global operations, streamlines intelligent workflows, and enables margin-enhancing decisions through real-time data insights. Our comprehensive suite of products includes features for cross-border sales, tax compliance, returns management, demand forecasting, and our state-of-the-art agentic storefront, providing merchants with complete transparency and the confidence to take action.We are cultivating a company culture that emphasizes clarity, creativity, and shared responsibility as we reshape the landscape of global commerce.About the RoleWe are looking for a dependable, organized, and technically adept Technical Support Specialist who thrives on problem-solving and delivering exceptional customer experiences. In this role, you will address technical inquiries from merchants, diagnose platform issues, and ensure timely and precise resolutions.This position fuses customer support with technical investigation: you will be part troubleshooter, part educator, and part liaison between merchants and our product and engineering teams. You will engage with various workflows, from analyzing API logs to assisting merchants with customs documentation, and play a vital role in enhancing our support function as we expand.Collaboration with our Customer Experience, Product, and Engineering teams will be crucial to keeping merchants on track and continuously improving our support processes.

As an Enterprise Customer Support Specialist at Canva, you will play a pivotal role in ensuring our enterprise clients receive top-notch assistance and support. Your expertise in customer service will be critical in helping our users navigate our platform's vast capabilities, solving any issues they encounter, and enhancing their overall experience with Canva. You will collaborate closely with various teams to drive customer satisfaction and retention.

Job SummaryAt MicroVentures, we are pioneering a unique fusion of crowdfunding and venture capital, enabling both accredited and non-accredited investors to access investment opportunities in promising startups. Our platform provides angel investors with the chance to invest alongside seasoned venture capitalists, often on equal terms. We are on the lookout for dedicated and service-oriented individuals to help us transform the way investors engage with and invest in private companies!Your Role at MicroVentures:As a Client Support Specialist, you will be pivotal in delivering an outstanding client experience across various communication channels, including chat, email, and phone. On a typical day, your responsibilities will include:1) Cultivating strong relationships by educating clients about the investment process and addressing their inquiries throughout their investment journey.2) Resolving current client issues to meet their immediate needs while identifying opportunities to enhance future client interactions.3) Collaborating with your team to tackle existing client challenges and improve the systems and processes utilized by MicroVentures.

As a Customer Care Specialist at bcforward, you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience at every touchpoint. Your strong communication skills and problem-solving abilities will be essential as you navigate customer interactions and provide tailored solutions.

Join the dynamic team at Catalate as a B2B Technical Support Specialist, where you will play a pivotal role in delivering exceptional customer support to our business partners. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring a seamless user experience with our products.

Join Qualia, the premier B2B real estate technology company that revolutionizes the home buying and selling process into a seamless, secure, and enjoyable experience. Our innovative SMB and Enterprise solutions unite various stakeholders in the real estate ecosystem—including homebuyers, sellers, lenders, title and escrow agents, and real estate professionals—on a single digital platform that enhances clarity and transparency in real estate transactions. Every year, millions of consumers rely on Qualia to successfully close on their homes through our extensive network of business clients nationwide.WHAT YOU’LL WORK ONAs a Customer Support Specialist, you will serve as the primary liaison for the majority of Qualia users. Your responsibilities will include responding to inbound calls and emails, delivering training as needed, and assisting in resolving technical issues. You will keep abreast of Qualia’s functionalities and utilize this knowledge to improve customer engagement and troubleshoot reported challenges. Acting as a vital link between our users and Qualia’s internal teams, you will facilitate the smooth flow of information, ensuring effective communication that leads to actionable outcomes for all parties involved. Your role will be pivotal in fostering a positive customer experience that drives satisfaction and aids in retaining our user base.This position reports to the Manager of Tier 1 Support. Work shifts are available starting at 8:00 am, 9:00 am, and 10:00 am.

Join our dynamic team at base-power as a Customer Support Specialist, where you will play a crucial role in ensuring our clients receive exceptional service and support. In this position, you will be the front line of communication, assisting customers with inquiries and resolving issues promptly and effectively.

Join our dedicated team as a Customer Care Specialist, where you will provide impartial support to Medicaid Clients and Providers. You will address inquiries about eligibility, medical claims status, and various program-related questions. Our comprehensive training program will equip you with the necessary knowledge to excel in this role.In this position, you will assist in resolving problems as needed. You will be responsible for responding to phone inquiries promptly and courteously, ensuring clarity and conciseness in all communications. It is essential to document all interactions accurately in our online logs and transfer calls to other Call Center units when necessary. You will also be expected to meet individual performance metrics and carry out any additional duties assigned by management.We look forward to welcoming you to our team!

Position: Customer Care SpecialistCompensation: $13.25 per hourLocation: Austin, TX 78727Duration: 6+ MonthsJob Responsibilities:Offer impartial assistance to Medicaid clients and providers regarding eligibility, medical claims status, and various program inquiries (comprehensive training provided).Assist in resolving issues as necessary.Respond promptly and courteously to phone inquiries.Document all interactions clearly in online logs.Transfer calls to appropriate Call Center divisions as required.Achieve individual performance metrics.Perform additional tasks as assigned by management.

Join our vibrant team at Functional Inspired Training as a Member Support Specialist! In this essential role, you will be the heart of our studio, dedicated to fostering an exceptional experience for all our members. You will support the studio team with membership discussions, engage first-time attendees, and assist with general studio operations as directed by the Studio Manager(s) and Director of Operations. As the primary contact for our members, your warm and welcoming presence will help create a positive atmosphere for everyone who enters our space.The Member Support Specialist will: Work flexible hours including early mornings, evenings, and weekends Conduct visual inspections of equipment before classes to ensure safety Maintain studio cleanliness and ensure equipment is returned to management standards Participate in networking and community events to boost studio visibility Stay current with FS8 brand and fitness standards Serve at the front desk while building relationships with members Make sales calls (as determined by your manager) and follow up on member inquiries Exhibit attention to detail to enhance the member experience Assist with stocking laundry and studio supplies, as well as preparing towels for classes Be open to evolving with trends and developments in the fitness industry Dress professionally and represent our brand positively Commit to a minimum of 20 hours per week and 40 calls per shift Perform any additional duties as assigned

About Future Secure AI Future Secure AI develops artificial intelligence solutions for global enterprises. The company focuses on tackling complex challenges across industries, guided by a set of BRAVER values: bravery, rigor, and curiosity. Leadership encourages open communication and values each employee’s role in the community. Professional growth is a priority, and success is seen as a shared journey. Role Overview The Customer Support Engineer will join the Austin, TX headquarters as a key member of the support team. This position acts as the main point of contact for customers, providing technical assistance and resolving complex issues related to the Future Secure AI platform. The role involves helping users with onboarding, troubleshooting, and explaining platform features. Customer feedback will be shared with product and engineering teams to improve the platform. What You Will Do Serve as the primary technical support contact for customers Assist users with onboarding and platform navigation Troubleshoot and resolve technical issues Clarify platform functionalities for users Advocate for customer needs within the organization Provide feedback to product and engineering teams Who Thrives Here Problem solvers with a technical background People who enjoy helping others and explaining technical concepts Those interested in the intersection of AI and security

The Global Onboarding & Support Specialist will act as the primary liaison for our franchisees during the initiation of new studio openings. This role is essential in overseeing the onboarding and support processes across the global FIT House of Brands network. The individual will play a crucial role in fostering relationships and driving the proactive onboarding and support initiatives for our company.Key ResponsibilitiesThe Global Onboarding & Support Specialist is expected to: Deliver exceptional service throughout the onboarding journey for all global FIT House of Brands studios. Implement effective onboarding and franchisee support policies to ensure consistency and efficiency across all brands. Quickly address and resolve onboarding-related inquiries from the global brands’ networks. Collaborate with divisional and senior leadership to assess and propose enhancements to the global onboarding platforms aimed at improving franchise onboarding services. Champion a culture of excellence, teamwork, and accountability within the onboarding support team. Work alongside cross-functional teams to meet established service level agreements and resolution timelines. Contribute to the overall success of the business by collaborating with various global teams. Provide insights and recommendations to the Onboarding & Support leadership team to ensure effective communication and process execution. Maintain and execute onboarding policies to ensure timely studio openings across all global brands. Foster strong relationships with franchisees to promote collaboration, empathy, and teamwork. Uphold a positive attitude and a commitment to providing an outstanding onboarding experience while maintaining a supportive internal environment. Qualifications At least 2 years of relevant experience. Strong background in fitness sales and an understanding of the successful operation of fitness businesses. Previous experience in customer support is preferred. Ability to think strategically and adapt quickly in a fast-paced environment. A Bachelor’s degree is preferred. BenefitsFIT is dedicated to providing competitive compensation and benefits. Comprehensive Medical, Vision, and Dental insurance. Competitive salary based on experience. 401(k) retirement plan. Flexible and unlimited paid time off (PTO). Casual work environment.

Become a Part of Our Dynamic Team!At DSI Systems, we bring over four decades of unparalleled expertise in sales enablement and tailored business solutions, consistently delivering exceptional value and results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Join us in an exciting and fulfilling environment where your growth and impact are paramount.Position SummaryThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within bustling national retail locations. This role involves direct engagement with customers and retail partners to address account, billing, device, and service issues, often in fast-paced, high-traffic scenarios. Success in this position hinges on excellent communication abilities, emotional resilience, technological proficiency, and maintaining composure and professionalism in a dynamic retail context. Core Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented assistance to AT&T customers in national retail settings.Address inquiries related to billing, account modifications, plan adjustments, device support, and service inquiries.Troubleshoot wireless devices, network issues, and feature functionalities.Thrive in high-volume retail environments, sustaining focus, professionalism, and quality service during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor associates.Act as the primary AT&T representative for these partners, leading in-store support for escalated retail issues.Engage proactively with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring a premier customer experience.Work Environment & Schedule Expectations This role is conducted in a retail environment and requires standing and walking on the sales floor for up to 8 hours daily.Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.Comfort in busy, customer-oriented environments with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while interacting with customers in real-time.Thoroughly and accurately document all customer interactions.Comply with company policies, compliance regulations, and privacy standards.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and maintain approved planograms for mobile devices and signage.Maintain inventory accuracy and manage stock levels effectively.

*** Join our growing team and elevate your career with us!*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.Elevate Your Career with ExampleCorp Sandbox!As a Lead Service Valet at ExampleCorp, you will collaborate closely with the District Manager to oversee service delivery across our vibrant apartment communities in Austin, Dallas, and Denver. Your leadership will inspire our Service Valets to provide exceptional service, ensuring a delightful experience for our residents.Your key responsibilities include:Ensuring our “every door every night” commitment is met, delighting residents with our services.Supporting the District Manager in training and mentoring Service Valets.Conducting spot checks on Service Valets with a focus on safety, quality control, and productivity.Managing the collection of missed trash and tracking any problem properties.Communicating effectively with the District Manager regarding any delays, safety concerns, or maintenance issues.Providing waste and recycling collection coverage in understaffed locations.Documenting and reporting any non-compliance issues from properties or residents.Overseeing the nightly collection process during the District Manager’s absence.Assisting in recruitment efforts, including generating referrals and distributing flyers.Offering candidates a real perspective of the Service Valet role.Participating in team meetings and assisting with presentations.Helping the District Manager coordinate schedules, evaluate performance, and motivate Service Valets.Leading Service Valets in safety and training initiatives.

Canva is looking for a Customer Education Specialist in Austin to help users get the most from the platform. This role centers on creating and delivering educational content that makes Canva’s features accessible and useful for a wide range of customers. What you will do Develop and present tutorials, webinars, and user guides that support customers in using Canva effectively. Work closely with stakeholders across teams to spot knowledge gaps and address them with clear, engaging resources. What we look for Experience designing educational materials or training content. Strong communication skills and the ability to explain complex ideas simply. Enthusiasm for helping customers succeed and a creative approach to teaching. This position offers the chance to shape how users learn and grow with Canva. Creativity and a genuine interest in customer success will be valued in this team-focused role.

Discover an unparalleled opportunity in the world of customer support as a Senior Product Support Specialist at Fyxer.About FyxerSince our inception in May 2024, Fyxer has experienced rapid growth, achieving an impressive $35 million in Annual Recurring Revenue (ARR). We are on a mission to revolutionize productivity with our AI-powered executive assistant, designed to manage emails, scheduling, and follow-ups, allowing professionals in client-focused roles to concentrate on delivering exceptional service to their customers.Your ResponsibilitiesServe as the first point of contact for customer support via chat, email, and video, efficiently resolving issues from start to finish with minimal supervision.Analyze and troubleshoot intricate technical problems, escalating to the Product Engineering team only when absolutely necessary.Identify trends in customer issues and transform them into process enhancements, knowledge base articles, and actionable insights for the broader team.Act as a liaison among Support, Sales, Product, and Customer Success teams, ensuring seamless communication and resolution of issues.Contribute to the scalability of our support operations by influencing tooling choices, workflow design, and team playbooks.You will be supported by robust Customer Success and Product Engineering teams, equipped with the tools, training, and autonomy needed to proactively address customer concerns, deliver impactful solutions, and accelerate your career growth.Indicators of SuccessYou demonstrate independence and sound judgment, effectively managing your time, priorities, and output without constant oversight.You leverage AI in your daily tasks, sharing insights on its efficacy and future potential.You consistently resolve complex technical challenges with proficiency and promptness.You take the initiative to enhance key support workflows.You are a trusted collaborator, sought after by your colleagues for your expertise.You maintain strong connections with your team, even in a remote setting, through proactive communication and timely updates.QualificationsA minimum of 5 years of experience in customer or technical support within a B2B SaaS environment.Exceptional written and verbal communication skills.Strong troubleshooting abilities, with a passion for problem-solving and creative solutions.A collaborative spirit with the ability to connect effectively across departments.

Join Osano, a leading provider of data privacy solutions, as the Manager of Product & Customer Support. In this pivotal role, you will oversee our customer support team, ensuring exceptional service delivery and product support to our valued clients. You will play a key role in enhancing customer satisfaction and streamlining support processes, while also collaborating closely with product management to align customer feedback with product development.