Danish Customer Support Analyst in FinTech - Relocate to Sofia

Mercier Consultancy MDSofia, Sofia City Province, Bulgaria

On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsFluent in Danish (written and spoken); English proficiency is a plus. Experience in customer support, preferably in FinTech or financial services. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills with a focus on customer satisfaction. Familiarity with CRM software and FinTech products is highly desirable. Ability to work independently and prioritize tasks efficiently. Willingness to relocate to Sofia and adapt to a new cultural setting.

About the job

Key Responsibilities

Provide outstanding customer support to Danish-speaking clients via phone, email, and chat.
Address inquiries related to FinTech products and services with precision and professionalism.
Investigate customer issues, troubleshoot effectively, and deliver prompt resolutions.
Document customer interactions accurately within CRM systems for quality assurance and reporting.
Work closely with technical and product teams to escalate and resolve complex issues.
Stay updated on FinTech trends and developments to enhance customer support.

About Mercier Consultancy MD

Mercier Consultancy MD is a forward-thinking consultancy firm specializing in the financial technology sector. We pride ourselves on fostering a collaborative and innovative work environment, where our team members are encouraged to grow and thrive.

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Danish Customer Support Analyst in FinTech - Relocate to Sofia

Experience Level

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About the job

Key Responsibilities

About Mercier Consultancy MD

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