About the job
Coupang Taiwan is seeking a Data Analysis Manager based in Taipei. This position leads analytics for Post-Purchase Experience, Customer Service, and Fraud prevention, shaping data-driven strategies that directly impact customers and business operations.
Role overview
The Data Analysis Manager oversees a team of analysts, guiding their work to uncover insights that reduce return defects, enhance fraud detection, and streamline customer service processes. The goal is to turn complex data into actionable recommendations that improve the experience for returning customers and support Coupang’s commitment to reliable service.
What you will do
- Manage and mentor a team of analysts focused on post-purchase, customer support, and fraud topics
- Translate analytics findings into clear, practical strategies
- Drive initiatives to lower return defects and strengthen fraud detection
- Identify opportunities to improve customer service processes and the experience for returning customers
Location
This role is based in Taipei, Taiwan.
