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Data Analysis Manager

CoupangTaipei, Taiwan
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Bachelor's degree in a related field. Proven experience in data analytics and management. Strong leadership skills and the ability to manage a team effectively. Excellent problem-solving abilities and a strategic mindset. Proficiency in data analysis tools and methodologies. Strong communication skills to convey complex data insights clearly.

About the job

Coupang Taiwan is seeking a Data Analysis Manager based in Taipei. This position leads analytics for Post-Purchase Experience, Customer Service, and Fraud prevention, shaping data-driven strategies that directly impact customers and business operations.

Role overview

The Data Analysis Manager oversees a team of analysts, guiding their work to uncover insights that reduce return defects, enhance fraud detection, and streamline customer service processes. The goal is to turn complex data into actionable recommendations that improve the experience for returning customers and support Coupang’s commitment to reliable service.

What you will do

  • Manage and mentor a team of analysts focused on post-purchase, customer support, and fraud topics
  • Translate analytics findings into clear, practical strategies
  • Drive initiatives to lower return defects and strengthen fraud detection
  • Identify opportunities to improve customer service processes and the experience for returning customers

Location

This role is based in Taipei, Taiwan.

About Coupang

Coupang is a leading e-commerce platform known for its innovative services and customer-centric approach. Our mission is to enhance the shopping experience and provide unparalleled convenience to our customers.

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