Data Scientist, Customer Analytics

CrestaUnited States, Remote

Remote Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate will possess a foundational understanding of data science principles, strong analytical skills, and a passion for customer analytics. Experience with data visualization tools and programming languages such as Python or R is preferred. Strong communication skills are essential for conveying complex insights effectively to various stakeholders.

About the job

We have built a top-tier team of AI and ML specialists, marketing pioneers, and distinguished investors, including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our esteemed clientele features prominent brands such as Intuit, Cox Communications, Hilton, and Carmax, and we have been recognized by Forbes and Bain Consulting as one of the leading private AI companies globally.

Join us as we embark on an exciting journey to revolutionize the workforce through AI. The future of work is unfolding at Cresta.

Role Overview:

Cresta is enhancing its Customer Success organization by introducing a specialized analytics function aimed at maximizing customer value. As a Data Scientist, Customer Analytics, you will serve as the analytical engine for measuring and narrating customer impact, designing experiments, analyzing conversational and operational data, and developing dashboards that demonstrate Cresta’s value.

You will collaborate within the Customer Success organization, working closely with Business Value, Customer Success Managers, Sales, Product, and Engineering. Your contributions will drive discussions around ROI, QBRs, pilots, and renewal processes.

This position is perfect for an emerging data scientist who thrives on hands-on analytics, enjoys solving complex problems, and excels at translating ambiguous business inquiries into clear, actionable insights.

Key Responsibilities:

Customer Analytics & Insight Generation

Perform exploratory data analysis (EDA) across conversational, operational, and performance datasets.
Convert ambiguous business queries into structured analytical challenges.
Examine how changes in workflows, behaviors, and product usage correlate with business value.

About Cresta

Cresta is a pioneering company focused on leveraging AI to optimize customer interactions in the contact center space. With an esteemed leadership team and a commitment to innovation, Cresta is at the forefront of transforming the future of work through technology.

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