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Database Support Engineer - US

Tiger DataUS Full-time
Remote Full-time

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Experience Level

Experience

Qualifications

Proven expertise with PostgreSQL and TimescaleDB is required. Experience with cloud platforms such as AWS or Azure is advantageous. Familiarity with container orchestration tools like Kubernetes is a plus. Strong troubleshooting skills across various technology layers are essential. Excellent communication skills and a customer-first mindset are crucial for success in this role.

About the job

At Tiger Data, previously known as Timescale, we provide developers and enterprises with the most rapid PostgreSQL platform tailored for diverse workloads, including transaction-based, analytical, and agent-driven tasks. Trusted by thousands of organizations worldwide, Tiger Data enhances real-time insights, facilitates intelligent applications, and supports critical infrastructure at scale.

We are seeking a dynamic Database Support Engineer to join our Technical Services team. While extensive database expertise is fundamental to this role, you will engage with our complete technology stack — from PostgreSQL/TimescaleDB to Kubernetes, AWS/Azure cloud infrastructure, and beyond.

This position transcends a traditional database role. You will operate at the crossroads of databases, cloud infrastructure, and contemporary platform engineering. Each day presents unique challenges — from optimizing intricate analytical queries to diagnosing cloud issues, Kubernetes environments, and the features integrated with our database that operate through distinct services. You'll assist customers across the entire stack, addressing everything from network complications to utilizing browser DevTools for tracing API failures.

You will cultivate your expertise across our entire platform while enhancing your database acumen. If you thrive on diversity, enjoy solving complex technical challenges, and prefer direct customer engagement, this role offers abundant opportunities to do just that.

Familiarity with TimescaleDB is essential! We require you to sign up for the free trial and explore it before applying and interviewing. https://console.cloud.timescale.com/signup

Check out a tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/

Tiger Data operates as a remote-first company. This is a full-time position, with preference given to candidates in the West Coast time zones (PST or MST).

This is a permanent role with a standard Monday to Friday schedule, comprising five 8-hour shifts.

While this is a conventional weekday position, occasional on-call coverage may be necessary.

What You'll Do

Customer Success

  • Deliver technical support to customers encountering database and platform challenges.

  • Interpret complex technical concepts for clients and assist them in resolving issues.

About Tiger Data

Tiger Data, formerly Timescale, is at the forefront of data infrastructure innovation, delivering the fastest PostgreSQL platform for transactional, analytical, and agentic workloads. We are a global, remote-first team dedicated to fostering direct communication, accountability, and collaborative excellence in shaping the future of data infrastructure.

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