Deployment Engineer

HappyRobot creates AI-driven workforces for enterprises, supporting operations across voice, email, and major enterprise systems. With backing from Y Combinator (S23), a16z, and Base10, and over $60 million raised, the team focuses on improving essential processes for large organizations worldwide. The platform began in complex logistics settings, where the …

About UsSpecter is pioneering a software-defined control plane for the physical world. Our mission is to safeguard American businesses by providing them with comprehensive visibility over their physical assets.We are building an innovative hardware-software ecosystem based on advanced multi-modal wireless mesh sensing technology, which will reduce the cost and time of deploying sensors by a factor of ten. Our platform aims to serve as the perception engine for a company's physical footprint, facilitating real-time visibility and autonomous management of operations.Founded by passionate visionaries from backgrounds in Anduril, Tesla, Uber, and the U.S. Special Forces, we are a small but rapidly growing team focused on empowering our partners in the evolving landscape of physical AI and robotics.The RoleWe are on the lookout for resilient and adaptable Deployment Operations Engineers who can seamlessly blend hands-on installation with technical troubleshooting. Your role will be critical in ensuring our systems are installed correctly, powered up on the first attempt, and maintain operational integrity—whether that involves running conduit, aligning antennas, commissioning radios, or documenting installations for regulatory compliance.This position is ideal for those who thrive in outdoor environments, excel under pressure, and are committed to delivering durable and high-quality work. If you have experience in the military, trades, or other high-stakes environments and want to apply that mindset to the forefront of technology, this is the place for you.

About RilletAt Rillet, we are transforming the landscape of accounting and finance for teams across industries. Our mission is to empower the financial experts in our clients' organizations, equipping them with the tools for unparalleled speed, precision, and insightful analytics.As an AI-driven ERP system, Rillet is designed for a zero-day close, distinguishing itself through a unified source-of-truth data model and an extensive array of native integrations with platforms like Stripe, Ramp, and Salesforce. Our automated workflows and multi-entity consolidation capabilities enable our clients to operate at the pace of their growth, and our specialized AI agents (covering areas such as accruals, audits, and P&L flux) contribute to our consistent perfect customer satisfaction score. Leading companies such as Mercer, Windsurf, and Function Health rely on our rapid deployment to keep their financial systems agile.With a robust funding of $100M from top-tier investors like Sequoia, a16z, and First Round, we are poised to revolutionize how businesses handle their financial operations.Our CultureRillet is a fast-paced environment that demands intelligence, agility, and a proactive mindset. Our team members, known as Rilleteers, are self-starters who take ownership of their missions, devising strategies that yield innovative and effective results.Success at Rillet is driven by a customer-centric approach. Our team thrives on delivering impactful solutions that exceed expectations, even beyond the initial scope of work.While accounting knowledge is not a prerequisite for this role, a strong appreciation for the transformative power of financial tools is essential. Rilleteers are passionate about empowering the financial engines of rapidly growing businesses.Position OverviewWe are seeking a detail-oriented and proactive Deployment Lead - Accounting Solutions to spearhead the onboarding and implementation of our Rillet application for new clients. This role requires exceptional project management skills, familiarity with ERP systems or accounting processes, and the capability to juggle multiple client deployments simultaneously.Ideal candidates will value collaboration and be located within commuting distance of our San Francisco or NYC offices, or be open to relocation, although we welcome remote applications as well.

About ApiphanyApiphany is a groundbreaking foundational AI company dedicated to advancing physical product development. We empower innovators across automotive, aerospace, medtech, energy, and industrial sectors to convert vast amounts of unstructured technical data into immediate, actionable insights. Supported by prestigious investors including Markforged, Databricks, GM, and Character, our mission is to transform engineering decision-making, simplifying complexities for leading manufacturers worldwide.Our models are meticulously designed to handle the intricacies of engineering and manufacturing, comprehending principles of physics, design specifications, and program constraints. Our elite team comprises builders from Stanford, Berkeley, MIT, UW, and CMU, along with industry experts from GM, Ford, and Genesis Therapeutics. We are passionate about revolutionizing hard-tech and collectively establishing a category-defining company.About the RoleAs the Lead Deployment Strategist at Apiphany, you will bridge the gap between product, data, and customer success. Your goal will be to convert our partners' most intricate manufacturing and engineering challenges into substantial AI-driven outcomes.You will work closely with engineers, product designers, and executives—both internally and within customer organizations—to pinpoint high-impact problems, outline workflows, and implement Apiphany’s intelligence platform in practical settings. Your role will involve translating data insights into decisions that enhance the design and construction of the world's most advanced products.This position is ideal for analytical, product-oriented problem solvers who excel in uncertain environments, enjoy direct customer interaction, and aspire to connect AI technology with real-world change.

About Watney RoboticsWatney Robotics is pioneering the future of autonomous robotics to enhance critical infrastructure development. Following a successful seed funding round of $21 million led by Conviction, Abstract, and A*, we are collaborating with some of the world's leading hyperscalers to expedite data center construction and maintenance.This is your chance to join us at a pivotal stage of our journey, where you can influence the growth from prototype to full-scale production fleets. You will be instrumental in delivering operational systems, formulating deployment strategies, and making a significant impact in a transformative robotics company.Your RoleAs the engineering-focused operator, you will oversee the deployment processes for our clients, ensuring seamless systems integration, effective go-live execution, and consistent operational performance. If your background includes coding, log debugging, and managing field operations, this position allows you to leverage your diverse skill set. You will convert pilot programs into large-scale production, showcasing the comprehensive capabilities of Watney's robots and delivering essential tasks that exceed the competition.Your ResponsibilitiesManage end-to-end deployments: Conduct site surveys, security assessments, integration mapping, phased rollouts, and transition processes.Develop operational frameworks: Create runbooks, SOPs, and dashboards; oversee uptime, task accuracy, MTTR/MTBF, and quality; lead root cause analysis and resolution efforts.Feedback integration: Translate field insights into precise requirements for autonomy, control systems, and teleoperations; prioritize enhancements that impact key metrics.Act as the customer liaison: Collaborate with operators, IT teams, and executives regarding service level agreements and acceptance criteria; build trust through effective on-site and virtual communication.Standardize processes: Package deployment playbooks and reusable integrations to scale from initial sites to global implementations.Deliver lasting integrations: Connect robots with DCIM/CMMS (ServiceNow), ticketing systems, inventory management, IAM/SSO, network configurations, and observability tools; define and implement APIs, schemas, webhooks, and messaging queues (REST/gRPC, JSON, Kafka/MQTT).Your QualificationsProven operator (5–10 years): Experience leading critical deployment initiatives; evaluate success based on outcomes rather than activities.Executive presence: Capable of setting clear expectations, delivering succinct updates, and influencing stakeholders.Exceptional delivery: Skilled in providing high-touch service and ensuring customer satisfaction.

About the TeamJoin OpenAI’s Forward Deployed Engineering team, where we collaborate with clients to transform groundbreaking research into effective production systems. We operate at the dynamic intersection of customer delivery and core platform development.About the RoleAs the Technical Deployment Lead (TDL) for Life Sciences, you will spearhead the delivery of intricate systems to our clients. Your role encompasses overseeing the architecture, shipment, and adoption of these systems. You will convert business objectives into actionable technical strategies, oversee daily operations with Forward Deployed Engineers, Researchers, and Customer Engineers, while closely collaborating with client teams to ensure alignment with their goals.Focusing on the Life Sciences sector, you will engage with pharmaceutical companies, clinical research organizations, and various data and service providers to implement cutting-edge AI solutions throughout their drug discovery, development, and operational processes. You will manage the entire delivery process: embedding with Life Sciences clients to define workflows and success metrics, ensuring timely shipments of components, and leading change management for successful adoption. Your responsibilities will also include tracking progress, managing dependencies, making sequencing decisions, and driving prototypes from inception through to MVP and scaling. Additionally, you will relay field insights to Product and Research teams to inform future roadmaps and priorities.Success in this role will be primarily evaluated by the impact of deployments on customer objectives, fostering adoption and integration into their workflows. Secondary success metrics will include delivery reliability, operating leverage, sound judgment under pressure, and the overall product impact on guiding roadmaps and architectures.This position offers a high degree of trust and autonomy. Achieving success will require a profound expertise in technical project management, a strong sense of ownership over outcomes, and the ability to immerse oneself in client workflows to collaboratively address complex engineering challenges swiftly.This role is based in San Francisco with a hybrid work model requiring 3 days in the office per week. Relocation assistance is available, and travel up to 50% will be necessary.In this role, you will:Own the technical delivery plan for multiple interdependent workstreams, translating business objectives into a structured roadmap with milestones, dependencies, and acceptance criteria.Run day-to-day execution across various teams to ensure alignment and progress towards objectives.

About Our TeamAt OpenAI, our Forward Deployed Engineering (FDE) team is dedicated to transforming groundbreaking research into robust production systems. We work closely with our clients to tackle significant challenges, serving as the driving force behind our most intricate large-scale projects. Our agile approach allows us to rapidly transition from prototypes to production, establishing reusable patterns that enhance our platform. We function at the nexus of deployment and development, collaborating extensively with OpenAI Research, Product, and Partnerships.About the PositionAs a Technical Deployment Lead (TDL), you will be instrumental in defining the delivery of sophisticated systems to our clients. You will oversee the construction, shipping, and adoption processes. Your role involves translating business objectives into actionable technical plans, managing daily operations across FDEs, Researchers, and Customer Engineers, and collaborating with customer teams to ensure the delivery aligns with their objectives.You will manage the entire delivery process: engaging with customers to outline workflows and success metrics, ensuring timely shipping of components, and leading readiness and change management efforts for successful adoption. Your responsibilities will include tracking progress, managing dependencies, making sequencing decisions, and driving prototypes from initial concept through to MVP and scaling. Additionally, you will provide field insights to Product and Research to inform roadmaps and priorities.Your success will primarily be measured by the impact of deployments that yield quantifiable value aligned with customer goals, increase adoption, and become integral to their workflows. Other success metrics include delivery reliability (meeting milestones, minimizing reopen/churn), operational efficiency (reusing patterns across deployments), sound judgment under pressure, and product impact (field feedback influencing roadmaps/architectures).This role is characterized by a high level of trust and autonomy. To excel, you will need profound technical project management skills, a strong sense of ownership over outcomes, and an ability to immerse yourself in customer workflows while partnering with their teams to resolve complex engineering challenges swiftly.This position is based in San Francisco. We adopt a hybrid working model, requiring three days in the office each week. Relocation assistance is available, and travel of 25%-50% is anticipated.

Join Anthropic as an Engagement Manager on our Applied AI team, where you will spearhead the delivery of cutting-edge AI solutions for Fortune 500 companies. In this pivotal role, you will collaborate with customers to create bespoke AI agents that enhance their core business processes. You will oversee the entire project lifecycle from the signed Statement of Work (SOW) to production deployment, coordinating cross-functional teams that include Engineering, Product, Design, and key customer stakeholders. This position goes beyond traditional project management; you will adeptly navigate complex enterprise environments, eliminate technical and organizational obstacles, and drive measurable business outcomes while upholding our commitment to safety and reliability. Work closely with Forward Deployed Engineers (FDEs) to manage stakeholder relationships and organizational intricacies, ensuring seamless delivery of AI innovations. Additionally, you will champion our mission in the field and develop the frameworks that enable scalability in our growing initiatives.

Overview - Who You Are + What You’ll DoIn this pivotal role, you will oversee critical deployments that generate substantial revenue, enhance ROI for hospital executives, and determine the integration of our product as the foundational operating system for health systems.You will collaborate closely with leaders across nursing, operations, finance, and IT, analyzing complex workflows, spearheading organizational change, and developing rollout strategies that revolutionize hospital operations. Your expertise will create a framework for Vitalize's expansion from 20 to over 200 hospitals, directly influencing our product development and company vision.This position is tailored for an elite operator eager to establish a groundbreaking enterprise approach from the ground up.About VitalizeHospitals continue to manage their essential operations—staffing, labor planning, and capacity—using outdated tools like paper and spreadsheets. This inefficiency wastes countless hours and millions of dollars annually.Vitalize transforms this landscape with intelligent, automated staffing solutions. Our platform delivers real-time decision support to clinical leaders, streamlining processes, lowering unnecessary labor costs, and maximizing patient capacity for hospitals.Labor constitutes approximately 60% of hospital expenses, with our research indicating that over 20% of these costs are avoidable. By strategically aligning labor supply with patient demand, Vitalize enables health systems to operate more efficiently, safely, and sustainably.We are developing the core operating system for hospital workforce management, positioning ourselves against traditional HR/ERP systems—and we are succeeding. Currently operational in over 20 hospitals, nearing 8-figure revenue, and backed by top-tier investors, we have tripled our revenue in just three months and are on a rapid growth trajectory.The RoleYou are not here merely to implement software; you are here to transform hospital operations.You will manage the entire process from contract signing to full product adoption, working closely with CNOs, nursing directors, IT, operations leaders, and frontline staff to map workflows, align stakeholders, drive organizational change, and ensure that Vitalize becomes indispensable. You will serve as our customer's primary point of contact, significantly influencing revenue activation and ROI.We believe that deployment can be a competitive advantage. Our deployment services are valued at mid-six figures because hospitals depend on this process to unlock millions in savings. You will be responsible for designing, executing, and refining this vital process.

As the Deployment Director at endeavorAI, you will play a pivotal role in leading our deployment initiatives and ensuring the successful execution of our cutting-edge AI solutions. You will collaborate closely with cross-functional teams to strategize, oversee, and optimize deployment processes, ensuring that our technology meets the highest standards of quality and performance.

About the TeamAt OpenAI, our Forward Deployed Engineering (FDE) organization exists at the crucial intersection of product design, engineering, research, and market strategy. We are dedicated to transforming cutting-edge platform capabilities into practical applications by collaborating with design partners, converting raw customer feedback into tangible software, repeatable processes, and robust products.The FDE Platform team acts as a vital leverage function that amplifies the impact of the FDE organization on OpenAI’s products and platform. By integrating with customer-focused FDE pods, we provide hands-on support in areas such as architecture, product development, refactoring, and construction. This position is ideal for collaborative software engineers who are passionate about innovating with fellow creators on state-of-the-art products.About the RoleAs a pioneering Technical Deployment Lead (TDL) for the FDE Platform team, you will play a crucial role in ensuring the success of our earliest deployments with design partners, guiding them from initial planning and defining success metrics through to production and measurable value realization.This role is both operationally intensive and technically demanding: you will foster alignment among OpenAI and customer stakeholders, oversee the delivery plan across interconnected workstreams, and proactively address enterprise constraints to avoid late-stage discoveries. You will collaborate closely with both B2B and FDE Platform teams to ensure precise execution, transparent tradeoffs, and a scalable rollout strategy for our platform design partners. Success will be evaluated based on delivered outcomes and adoption within critical workflows rather than mere activity metrics.Your success will be quantified through impactful platform outcomes, which include successful deployments that deliver measurable value aligned with customer objectives, foster user adoption, and become integral to their workflows. Additional success metrics will encompass delivery reliability (on-time milestones, minimal reopen/churn), operational leverage (reuse of patterns across deployments), capacity for sound judgment under pressure, and product impact (field data that influences roadmaps and architectures).This position is based in San Francisco or New York City. Our hybrid work model requires employees to be in the office three days per week. We provide relocation assistance, and travel up to 50% is expected.In This Role, You WillDefine Pilot Scope and Success Criteria: Collaborate with customer sponsors and technical leads to translate goals into actionable plans, measurable outcomes, and clear acceptance criteria.Oversee Delivery Plans Across Workstreams: Manage the delivery process across multiple interdependent streams to ensure cohesive execution and successful deployment.

About Vapi:At Vapi, we are pioneering the transition to voice as humanity's primary interface.We offer the most customizable platform for deploying voice agents in the industry.With rapid growth, we have attracted over 600,000 developers in just two years, adding 2,000+ daily.Engage with Vapi now!Why This Role Matters:As we expand our enterprise presence, strong post-sales leadership is essential for enhancing customer retention, growth, and long-term value.Managing enterprise deployments involves intricate, cross-functional collaboration, requiring a dedicated leader to ensure successful execution and outcomes.This position will help shape and optimize our post-sales engagement model, significantly influencing our Net Revenue Retention metrics.Your Responsibilities:First 30 Days:Manage a portfolio of enterprise accounts and cultivate trusted relationships with key stakeholders.Gain in-depth knowledge of each customer's deployment architecture, use cases, and criteria for success.Evaluate current health metrics, renewal timelines, usage patterns, and engagement frequency.Coordinate with FDE, CSE, Sales, and Product teams on ongoing projects and deployment priorities.Next 60 Days:Establish a regular schedule for account syncs based on account tiers.Implement proactive health monitoring through usage data analysis, stakeholder engagement, and sentiment tracking.Start identifying renewal risks and opportunities for expansion within your portfolio.Conduct structured Quarterly Business Reviews (QBRs) for Tier 1 and Tier 2 accounts with executive-level reporting.After 90 Days:Initiate renewal discussions starting 120 days prior to expiration and collaborate with Account Executives on commercial strategies.Reveal qualified expansion opportunities bolstered by usage data and deployment success metrics.Enforce service tier boundaries to maintain the integrity of our offerings.

At OpenAI, we are committed to ensuring that the advancements in artificial general intelligence (AGI) benefit humanity as a whole. To achieve this goal, we are laying the technical groundwork that enables enterprises to transition from initial experiments to real-world, production-level applications of our platform and coding solutions.The Lead Technical AI Deployment Manager plays a pivotal role in this mission. You will be responsible for shaping how OpenAI’s extensive technical knowledge is shared with developers and engineering groups — transforming our approach from high-touch, limited delivery to a scalable and consistent technical training model that drives significant customer results.This role involves architecting and expanding OpenAI’s technical adoption strategies for developers. The Technical AI Deployment Manager will convert OpenAI's platform capabilities into actionable, high-quality technical training that empowers clients to design, build, and deploy effective systems. This position operates at the crossroads of technical expertise, education, and scalability.You will lead by example — initially providing impactful technical training yourself — and subsequently develop a team, set standards, and establish an operational framework that facilitates this work on a global scale.This is a foundational leadership position with substantial visibility and a well-defined path for growth as you demonstrate your impact.

We are seeking a talented and experienced DevOps Lead/Architect to join our dynamic team at Sonsoft Inc. in San Francisco. In this pivotal role, you will be responsible for designing and implementing robust Continuous Integration (CI) and Continuous Deployment (CD) pipelines that enhance our software development lifecycle.The ideal candidate will have a deep understanding of DevOps practices, with a focus on automation, monitoring, and cloud infrastructure. You will collaborate closely with cross-functional teams to ensure efficient delivery of high-quality software products.

About the Role: Strala is on the lookout for exceptional operators to tackle one of the most challenging roles in AI-native services: enabling critical AI solutions for some of the world’s largest insurance companies. This role is pivotal, involving direct engagement with clients to ensure successful deployments of our technology. You will navigate complex environments, connecting our engineering efforts with the intricate realities faced by large insurers, ultimately delivering substantial ROI. If you possess a unique blend of technical expertise and leadership skills, capable of guiding high-stakes discussions with executives while also diving deep into data models to resolve issues, we want to hear from you.About Strala: At Strala, we are revolutionizing the claims process and enhancing loss ratios for the largest insurers globally. Our mission is to reshape the $280 billion foundation of the insurance industry using applied AI.In under a year, we’ve achieved multi-seven-figure ARR with approximately 50% month-over-month growth, all without dedicated growth personnel. We’ve successfully secured funding from top-tier investors, including early partners of OpenAI, Cognition, and Ramp. Our lean and powerful team comprises elite professionals, including top sales leaders, engineers from renowned companies like DRW, Optiver, AWS, and Palantir, AI researchers from prestigious institutions such as Oxford and Cambridge, and multiple ICPC and Olympiad winners.Key Responsibilities: Oversee multiple client deployments from post-sale design through to go-live and stabilization, serving as the primary contact for VP-level stakeholders.Collaborate with client teams on architecture, data models, workflow design, and source-of-record decisions.Transform complex client realities into structured plans, including milestones, ownership, risks, dependencies, and progress tracking. Communicate effectively with both client executives and internal engineering teams.Establish trust with senior stakeholders while engaging deeply with technical teams, earning credibility in both arenas.Coordinate daily with Strala's engineering and sales teams, translating client requirements into engineering priorities and incorporating deployment context into deal strategies.Partner with Sales on late-stage deals to refine project scope and identify opportunities for expansion.This position is based in San Francisco. We believe that in-person collaboration leads to better results.

About VoomaVooma is at the forefront of the enterprise software revolution, transitioning from traditional systems of record to cutting-edge automation solutions. Our mission is to develop an AI orchestration platform tailored for America’s $800 billion trucking sector, the essential backbone of the U.S. economy. Despite its importance, the logistics industry remains heavily reliant on manual processes, making it ripe for innovation through AI.The products we create empower freight brokers and trucking companies to enhance their business operations and streamline freight execution. Our innovative AI agents integrate seamlessly across voice, email, and text, automating vital workflows throughout the load lifecycle.Vooma is proudly supported by prestigious investors including Index Ventures, Craft Ventures, Y-Combinator, along with industry leaders from the logistics sector.About the RoleAs a Deployment Strategist, you will play a pivotal role in shaping our customer interactions and ensuring they derive the utmost value from our solutions. This position bridges customer success, product strategy, and business transformation, necessitating a deep understanding of customer needs to inform our product development initiatives and drive adoption of our AI solutions.Ideal candidates possess an entrepreneurial spirit, thrive in dynamic environments, and are comfortable wearing multiple hats. This role encompasses elements of an Engagement Manager, Product Manager, and strategic operator, requiring the ability to forge strong relationships while achieving measurable business outcomes.Your Responsibilities Will Include:Managing the entire customer relationship from pre-sale through post-sale, ensuring a seamless implementation process.Collaborating with customers to co-create roadmaps and implementation strategies that transform their business operations.Designing, monitoring, and optimizing customer success metrics to demonstrate ROI.Building strategic partnerships with executive sponsors and advising on their technology and AI strategies.Leading cross-functional teams across go-to-market, engineering, and product to enhance customer adoption and maximize value.Creating scalable playbooks for customer engagement and success.

Join Netic, the leading AI revenue engine powering essential services that form the backbone of the American economy.With $43 million in backing from Founders Fund, Greylock, Hanabi, and Dylan Field, who led our Series B, we have enabled our clients to secure hundreds of thousands of jobs across service sectors in North America. Companies are now operating entirely AI-first thanks to Netic.Become a part of our dynamic team composed of relentless builders from Scale, Databricks, HRT, Meta, MIT, Stanford, and Harvard, as we integrate frontier AI into the physical economy, tackling complex challenges with immediate and significant impact.As a Deployment Engineer, you will bring Netic’s AI agents to life for clients in essential service industries. You will operate at the crossroads of software, AI, and operations, managing customer deployments and resolving intricate technical and business challenges to drive measurable business results.

About UsulUsul is revolutionizing government procurement, creating a seamless platform where businesses can effortlessly connect with government entities. From national security technology to healthcare solutions, we aim to streamline the purchasing process.Our cutting-edge AI platform empowers companies to uncover, pursue, and secure government contracts, while simplifying the procurement process for government agencies.In just one year, we have achieved over $5M in Annual Recurring Revenue (ARR) and have partnered with prominent clients, including Fortune 500 government contractors, the U.S. Army, and NATO. As we embark on our next growth phase, we aim to dominate the U.S. market and extend our reach to over 60 allied nations.We are curating a tight-knit, high-performing team characterized by ambition, humility, and a passion for continuous improvement. Our youthful spirit and innovative approach inject fresh energy into the defense sector, challenging traditional norms.Position OverviewWe are seeking a dynamic Deployment Strategist to take charge of our customer deployment initiatives. You will play a pivotal role in positioning Usul as the indispensable AI partner for defense companies, leaving them to wonder how they ever operated without us.Key Responsibilities:Lead deployments for a portfolio of top defense and space firms, managing all post-sale relationships including onboarding, training, enterprise adoption, account expansion, and renewals.Facilitate complex onboarding processes for clients ranging from innovative defense-tech startups to established Fortune 500 companies, ensuring optimal utilization of Usul’s solutions to transform their defense contract acquisition.Drive commercial upselling and cross-selling initiatives within each account.Monitor customer health through key metrics to enhance retention, minimize churn, and secure renewals.Collaborate closely with Sales, Product, and Engineering teams, significantly influencing our product roadmap and redefining interactions between allied governments and defense organizations.

About UsServal is at the forefront of revolutionizing enterprise operations through our AI-native automation platform. Our intelligent agents are designed to comprehend and execute real-world workflows seamlessly, effectively replacing outdated manual processes and rigid systems with adaptive, learning software. Launched in early 2024, we proudly serve renowned organizations such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, streamlining their high-volume operational tasks.Our core technology is an agentic AI platform that effortlessly transforms natural language into production-grade workflows. Our agents go beyond mere responses; they reason, act across various systems, and progressively enhance their performance through continuous usage. Initially focused on operational tasks, our platform has rapidly expanded into a comprehensive AI automation layer utilized across IT, HR, Finance, Security, Legal, and Engineering.Our mission is to eradicate repetitive manual work across enterprises and empower teams through intelligent automation. In the long run, we are dedicated to constructing a universal AI operations layer — a cohesive system of agents that integrates all business functions and drives the workflows essential for modern corporations.Supported by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil, our founding team comprises seasoned product and engineering leaders from Verkada.Role OverviewAs a pioneering Deployment Strategist, you will oversee the entire customer journey from initial implementation to adoption and scaling. In this role, you will create and deliver customized implementations tailored to each customer’s unique needs, addressing critical business challenges and utilizing those insights to refine both Serval’s product and the Deployment Strategist model.We are looking for someone who is hands-on and adaptable, capable of multitasking from troubleshooting and deploying features using both code and no-code tools, to engaging in discussions with non-technical stakeholders to clarify trade-offs. The ideal candidate thrives in uncertain environments and possesses a strong combination of technical expertise and a passion for customer satisfaction.Key ResponsibilitiesManage the customer onboarding process from start to finish, crafting implementations that align Serval with customer workflows and objectives.Facilitate training sessions and develop documentation to enable customers to effectively use Serval’s technology independently.Develop and implement migration strategies that minimize disruptions and facilitate the smooth adoption of Serval’s platform.